Best Western Plus Hanes Mall

Hotels
•
Best Western Plus
8 (216 reviews)
3330 Silas Creek Parkway , Winston-Salem , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Cleanliness issues
Maintenance problems

Categories

Cleanliness
6.25
Reviews indicate multiple cleanliness issues; dirty rooms and hallways mentioned.
Service
9.75
The staff was described as courteous and helpful.
Location
9.75
Convenient location near the hospital was noted positively.
Room Quality
7.75
Some rooms were reported as clean but others had plumbing issues and bad smells.
Amenities
8.25
Amenities were mixed; breakfast buffet was sufficient despite other issues.
Value for Money
7.25
High rates noted during family weekend, not justified by quality.
Food and Beverage
7.75
Breakfast buffet was adequate; no other dining mentioned.
Overall Experience
7.25
Overall experiences were quite disappointing; false advertising and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 23:45

Property Description

Outdoor Pool and Free Hot Breakfast
Enjoy a refreshing dip in our outdoor pool and start your day right with a complimentary hot breakfast.

Convenient Room Amenities
Each room is equipped with a microwave, refrigerator, and coffee-making facilities for your convenience. Stay connected with free WiFi and unwind while watching cable channels on a flat-screen TV.

Business and Fitness Facilities
Take advantage of our on-site business and fitness centers during your stay. Plus, enjoy the convenience of free parking at our property.

Experience comfort and convenience at Best Western Plus Hanes Mall. Book your stay now for a memorable trip to Winston-Salem, North Carolina.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 216 reviews
Cleanliness: 6.25
Service: 9.75
Location: 9.75
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 7.25
A
Angela • solo_traveller • us
10
Quick friendly quiet clean
Pros:

The area was good I had a interaction when checking in I didn’t get his name but he was super nice and approachable I could tell he had good customer service at one point I mentioned not having a iPhone plug for the lamps I didn’t bring my box and he offered his. Next time I’m in NC I’ll be using this hotel again.

Cons:

Everything was fine

2026-05-30 • via Nuitee
C
Chris • solo_traveller • us
4
Pros:

The location is great and the bed was comfortable.

Cons:

Got the room with the jetta tub but the water wasn't hot enough to take a bath in it. Also the jets need to be cleaned. Hair from the last occupants was in the tub

2026-05-30 • via Nuitee
J
Jon • family_with_children • us
9
Seamless
Pros:

Staff behind desk were all superb. Cleaning services were spot on.

2026-05-26 • via Nuitee
E
Esther • extended_group • us
7
2026-05-26 • via Nuitee
C
Christopher • couple • us
8
Slept well
Pros:

Clean

Cons:

N/A

2026-05-25 • via Nuitee
M
Maritza • solo_traveller • us
10
Definitely will consider to stay here when in the area
Pros:

Very clean and a very good hot buffet breakfast

Cons:

Everything was great!

2026-05-22 • via Nuitee
A
Autumn • family_with_children • us
9
2026-05-22 • via Nuitee
H
Herman • family_with_children • us
5
Fair
Pros:

No breakfast on Friday. Water leak

2026-05-21 • via Nuitee
M
Melissa • family_with_children • us
4
Way too much money for the terrible accommodations and experience.
Pros:

The breakfast options were better than expected.

Cons:

The tub and sink wouldn’t drain. Even after leaving the room for the day, came back at night, and couldn’t shower before bed or the next morning because the tub still hadn’t drained. Sink also wouldn’t drain when brushing teeth. When we went down for breakfast the last morning, almost the entire breakfast area was leaking. There were many severe leaks where people were trying to get there breakfast items. No rain. Just internal plumbing issues presumably.

2026-05-18 • via Nuitee
H
Hameen • couple • us
8
Pros:

The location was very convenient. The price was good and the staff were very friendly. The rooms were clean, however, appeared to be outdated.

Cons:

The breakfast area in the middle of the lobby is experiencing a leaking ceiling. There are large yellow buckets to capture the leak. This is a very insightful condition, particularly in an area where people are consuming their breakfast.

2026-05-14 • via Nuitee
C
Carla • solo_traveller • us
6
Be careful booking a handicap room
Pros:

The bed and pillows were comfortable. The location was great. The staff were very friendly. Overall the hotel was clean. I like the mirror was low for me to use while seated.

Cons:

The room was very small and the bathroom even smaller. We booked a handicap room for my mobility issues. When we got there they said they didn't have a roll in shower available. I thought it would still be a shower stall and would be ok. No when we got in the room it was a very deep jetted tub which was even higher to get into and didn't included a shower chair. I decided I would take advantage of that with a lot of help from my husband however when I turned the jets on all kinds of dirt and hair came out of the jets where they weren't properly cleaned. So our work to get me over the tub ledge and into the tub was for nothing. There were no bars to assist with up and down on the toilet. This room should not be classified as handicap.

2026-05-13 • via Nuitee
C
CATHY • couple • us
9
Overall, the stay was very pleasant.
Pros:

great breakfast!
friendly and helpful staff.

Cons:

not enough hot water for bathing.
could not close curtains to block out outside lights at night.

2026-05-12 • via Nuitee
M
Michele • couple • us
10
2026-05-11 • via Nuitee
W
Weston • couple • us
7
Pros:

The staff and breakfast were really good.

Cons:

The mattress in room 305 was VERY uncomfortable; one side had a big dip in the mattress.

2026-05-09 • via Nuitee
T
Tynesha • couple • us
1
2026-05-06 • via Nuitee
J
Jesse • solo_traveller • us
2
Won’t be going back there
Cons:

There was a Roach in the bathroom, There was bugs crawling on the ceiling and in the bed.

2026-05-04 • via Nuitee
J
Jenny • solo_traveller • us
7
Pros:

Great location!

2026-05-04 • via Nuitee
K
Karla • couple • us
9
2026-05-02 • via Nuitee
Y
Yolanda • solo_traveller • us
5
Pros:

The staff was excellent. The facility was also great. We loved the location.

Cons:

I don't know what was up with that bed. My side kept raising up when I sat on the side. I'm guessing they put two twin mattresses together and it was a very uncomfortable mattress.

2026-04-27 • via Nuitee
C
Corvin • family_with_children • us
5
Ok but not worth $200 a night
Pros:

Overall clean room and comfy queen bed

Cons:

Too hot in the lobbie, TV was way to hard to operate, and continental breakfast was very limited and coffee/latte machine wasn’t working. Also there are no usb ports in the room and that’s odd for 2026

2026-04-26 • via Nuitee