Best Western Plus Hanes Mall

Room was nice. Staff very friendly

Breakfast was great! I have allergies so the scrambled eggs were wonderful vs those omelets with peppers in it some hotels serve. I love that the coffee had options and I was able to get a mocha. Would have been really happy with breakfast had it been bacon instead of sausage but overall, selection of food was wonderful. Location to mall is awesome and hotel was clean and all staff I encountered were very friendly. Check in guy (forgot his name but he is black, morning guy was older white) both were very friendly but the evening guy was exceptional!

I didn’t even get to stay to figure out if i like the property or not .. such a SCAM

The location of the hotel was good. Near most attractions

Nothing

Stayed at this hotel while visiting Winston-Salem. The hotel itself is average. Nothing crazy special, just a standard hotel. The location is very nice, the mall is right on the other side of the hotel with many stores and restaurant options available. The parking lot is easy to find a spot. The staff with an exception of one gentleman that I wish I got his name is not welcoming. The one gentleman is very friendly and personable, the rest are cold and just their to do their job and not exceed any expectations. Atmosphere is just average. The rooms is standard. We got a two queen room. The only complaint about the room is the tub does not drain very well. Also, run the water before you use it as there was air in the pipes. If you are the end of the hall with the staircase nearby and someone uses that door, it will slam and be very loud! But other than that, the hotel was quiet. You can hear the traffic from the main road but we are from NY so it was not a problem for us to listen to. And we did not hear any noise from the hotel across the street. The hotel was clean, could absolutely use so updating and refreshing paint/bleach but nothing that was not tolerable. The hotel was good for the price that we paid and perfect what we needed it for. The breakfast was blah. Waffle machine was nice to make a fresh warm waffle, but no other hot food was offered when we were there. We decided to eat breakfast out the other days we stayed after the first morning of not the best options. If you need a place to keep your stuff and sleep at night then this will suit your needs. Also, we did have cleaning staff come into our room and straighten up the room while we were out, put the privacy tag on the door after the first day we realized and the privacy tag was ignored and staff still went into the room, so keep that in mind when leaving for the day. The pool was not open when we were there so cannot comment on that.

It was in a nice location for food fun and the event that I was attending.

Location

Price

The room was okay

Stayed here for 2 nights because a family member was in the hospital across the street and had already booked in advance. Pretty gross, smelled like weed, dirty, carpets coming up everywhere, shower leaking into the wall, no shampoo, just bad in general. We also had other family staying there and they said the same thing.

Dirty halls. Dirty room. Dirty elevator. Sink didn't drain. Shower leaked. Shower curtain broken. No internet for days. Whoever operates this facility is not paying attention. Avoid.
Nice lady from Hawaii at the desk.

I was pleased with my stay because the room was clean and well appointed. All the aspects of the room functioned well. The bed was comfortable and the bathroom showed that renovations had been done well with no sloppy paint or tile work.
I failed to discover the room darkening shade behind the sheers and as a result the light over the property on the south side kept my room lit all night. UGH.
Staff was courteous and helpful. Breakfast buffet was sufficient--not much different from most.