DoubleTree by Hilton Hotel Deerfield Beach Boca Raton

Had a good stay here. Ja’Kwan K. was great helping me at check-in.

The hotel is very nice, but we especially loved our servers who served us every morning for breakfast. Specifically Priscilla..

Priscilla and Greg have been nothing but wonderful!!

Convenient location , very nice staff (Corey was great at check in) and confortable room, nice gym with a couple of Peloton bikes and pool with spa. We enjoyed our stay. However, a couple of things to improve elevators, only one of the four was working. Housekeeping, we found someone else’s clothes in one drawer and once we found our own sock in the bed after it was made!

Howard and front desk manager Corey were amazing! So helpful

I booked this property based on online photos, location, and the Hilton name. Online positive reviews also influenced the decision. Huge disappointment. While checking in I was told that parking would be an additional $15 per day. So now im being nickel and dimed for parking at the $200+ a night hotel I booked. I was immediatley told that I could avoid the parkign fee if I agrred to leave a review for the hotel. The desk clerk prceeeded to locate and fill out the review for me and then handed me back my phone. Now I know why all those reviews looked so positive! The lobby and ammenities looked nice and modern. The room however was stained and out dated. Carpets were badly stained in several places, the only two chairs in the room were both badly stained and thread bare. The sheets and bed were clean. Overall, this reminded me of staying at a roadside motel in a remote area more than Hilton property in a tourism area of Florida's East Coast.

I would like to recognize Ja’Kwan Kales at the DoubleTree Hotel Deerfield for providing exceptional customer service during a very stressful situation. We had prepaid for our room through a third-party booking service, and upon arrival, there was an issue with our reservation that could not be resolved, even after spending over an hour on the phone with the booking company.

Ja’Kwan stepped in with professionalism, patience, and genuine care. He took the time to thoroughly understand the situation and worked diligently to find a solution when others could not. His willingness to go above and beyond made all the difference in turning a frustrating experience into a positive one.

Thanks to Ja’Kwan’s efforts, we were able to get everything sorted out, and his dedication did not go unnoticed. He truly represents outstanding customer service and is a valuable asset to the DoubleTree team.

We are very grateful for his help and hope he receives the recognition he deserves.

As for the room, some of the furniture was worn out and and the carpet was stained. Our room is in a need of an update to meet Hilton stabdards

Yvonne was amazing! Thank you for your service in the dining room!

We had a quick efficient and friendly front desk staff for easy check in. Thanks Cory you were awesome!

Corey and Priscilla were great.

Cory was great! 5stars
I would highly recommend this hotel and the service staff was amazing especially Corey! !!!!!

I give the hotel experience a 2.5, but I give Ja' Kwan K a 5. From the moment we checked in Ja'Kwan was very friendly and welcoming. We had an issue with our room when we got in. Backed up sink and a wet wash cloth in the shower plus a desk chair that was in deplorable condition. Ja'Kwan got us a new room with apologies and withou thesitation. When we got into that room, the TV didn't work. Again, Ja'Kwan got us another room. In that room, they're was no remote for the TV. Unfortunately, Ja'Kwan was gone for the night, but his replacement was able to get us a remote. Finally, we were able to unpack.

When we saw Ja'Kwan the following night, he took an interest in how we were doing and asked if everything was finally ok after he left. We told him that we were good and thanked him for all of his efforts regarding our issues.

I honestly expected more from Double Tree. Thankfully they have employees like Ja'Kwan K working behind their front desk. They are lucky to have him and I hope there's a promotion in his very near future.

Tom LaBarbera

Jakwan was the best check in here very fast

Great experience, always a great stay with good service. Jakwan was very thorough and helpful at check in.

Excellent service at front desk.

Ja kwan was great!

Ja'Kwan was very helpful. Check in process was very easy.

Jakwan was the best fast check in 👍👍👍

Great hotel experience and helpful staff