Novotel Hanoi Thai Ha

Hotels
•
Novotel
8.4 (221 reviews)
2 Thai Ha Street Dong Da District , Hanoi , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Good food quality
Comfortable rooms
Cons:
Inconsistent service
Maintenance issues
Distance from local attractions

Categories

Cleanliness
8.23
Most reviews mentioned the hotel was clean, but there were issues raised about maintenance in bathrooms.
Service
8.7
Guests generally found staff to be friendly and helpful, despite some reports of service issues in specific situations.
Location
8.44
The location was convenient for many, although some felt it was a bit far from the old quarter.
Room Quality
8.39
Rooms were described as nice and well-equipped, but some guests expected a higher standard.
Amenities
8.12
Amenities were generally available, but certain facilities did not function as expected.
Value for Money
8.38
Value for money was seen as reasonable by many guests despite a few complaints.
Food and Beverage
8.63
Food quality received positive comments, with many guests praising the diversity and service.
Overall Experience
8.3
Overall experience was generally positive, but with some isolated service complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:51

Property Description

Luxurious Accommodation with City Views
Novotel Hanoi Thai Ha offers a 5-star experience in Hanoi, featuring air-conditioned rooms with modern amenities and stunning city views. Guests can relax by the outdoor swimming pool, work out at the fitness centre, or unwind in the sauna.

Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a variety of cuisines including American, Japanese, and Korean dishes. Special dietary needs are catered to with vegetarian, dairy-free, and kosher options available upon request.

Convenient Facilities and Services
Enjoy the convenience of free WiFi, airport transfers, and a kids' club during your stay. With a 24-hour front desk, guests can expect top-notch service and assistance throughout their time at Novotel Hanoi Thai Ha.

Experience luxury and comfort at Novotel Hanoi Thai Ha. Book now for an unforgettable stay in Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    People no matter the age stay for VND 981,750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 221 reviews
Cleanliness: 8.23
Service: 8.7
Location: 8.44
Room Quality: 8.39
Amenities: 8.12
Value for Money: 8.38
Food and Beverage: 8.63
Overall Experience: 8.3
K
Kady • solo_traveller • ci
8
2026-01-31 • via Nuitee
N
Nimay • couple • ae
5
Pros:

Very old property , rooms are nice but doesn’t give you a 5 star feeling.

Cons:

Over all was not great

2026-01-20 • via Nuitee
C
Christopher K • solo_traveller • us
8
2026-01-19 • via Nuitee
M
MINJEONG • extended_group • kr
7
2026-01-19 • via Nuitee
T
TO • couple • vn
8
2026-01-19 • via Nuitee
A
Augusto • solo_traveller • br
9
2026-01-19 • via Nuitee
N
Ngo • couple • au
10
Great vacation
Pros:

It’s location. There are lots of shops around. It’s located near Chùa Bộc- a very popular fashion shops street. There is a Nét Huế restaurant close by if you want to try central Vietnam cuisine.

2 of our rooms are equipped with a kitchenette and a washing machine.
The steam room is good

Cons:

Gym is small but good enough for some exercises during holidays.

2026-01-02 • via Nuitee
7
721jessei • Family • Hong Kong
4
Wouldn't recommend
Pros:

Room wise, Novotel Thai Ha has kept reasonably well. Nevertheless, the service level from the staff is way below par and definitely not worth to be a 5 star hotel. I don't feel welcomed to the hotel as a guest nor respected by the team. Despite having provided feedback complaint to the hotel for over a month, there is no follow up nor feedback of any sort in return, just like throwing a rock into the ocean. Why bother to send out customer satisfaction survey if it won't be read any way? It is such a waste of time and energy to have any sort of interactions with the hotel

2025-12-30 • via Tripadvisor
T
tuyet • couple • vn
10
Pros:

Thoải mái

2025-12-30 • via Nuitee
M
minhh963 • Friends getaway
10
Food and drinks
Pros:

The food at the hotel was delicious and well-prepared. The dishes were nicely presented and suited my taste. The menu was varied, and the ingredients were fresh. The staff were polite and served the meals quickly, which made the dining experience enjoyable.

2025-12-24 • via Tripadvisor
T
tnttrung • Business • Ho Chi Minh City
10
Best service
Pros:

Thanks for your support Phuong Anh. I stayed here many times and always want to comeback. This hotel is comfortable and easy to go to town

2025-12-22 • via Tripadvisor
N
NHI • extended_group • vn
1
Pros:

Staff was ok

Cons:

The bed so dirty

2025-12-21 • via Nuitee
O
O8429JGdominich • Friends getaway
10
Good service
Pros:

Very good service, good environment. The front desk staff are very helful and cheerful, always keep smiling. Recommended by friends.

2025-12-14 • via Tripadvisor
M
Michael • solo_traveller • ch
10
Strongly recommended
Pros:

Great location, facilities are in good shape and staff are very friendly.

2025-12-14 • via Nuitee
C
Christophe • solo_traveller • fr
8
2025-12-14 • via Nuitee
L
Lyraa • couple • ph
10
2025-12-13 • via Nuitee
P
pratyushat2025 • Business
10
Beautiful hotel beautiful location
Pros:

Hospitality and all service is highly appreciated
Food and Services of the hotel is good.
Staff is having good behavior and good helthy relationship with us

2025-12-09 • via Tripadvisor
V
Vermavinay12e4 • Couples
10
10/10
Pros:

That is vary good hospitality good service and Ivan good nature all stag behaviour vary friendly must visit if any come thank you

2025-12-07 • via Tripadvisor
S
Steven • couple • us
9
Pros:

The hotel was friendly and knowledgeable to what ever we needed!

Cons:

N/A

2025-12-06 • via Nuitee
S
So Fie • solo_traveller • my
8
2025-12-01 • via Nuitee