Novotel Hanoi Thai Ha

Hotels
•
Novotel
8.4 (237 reviews)
2 Thai Ha Street Dong Da District , Hanoi , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Good food quality
Comfortable rooms
Cons:
Inconsistent service
Maintenance issues
Distance from local attractions

Categories

Cleanliness
8.23
Most reviews mentioned the hotel was clean, but there were issues raised about maintenance in bathrooms.
Service
8.7
Guests generally found staff to be friendly and helpful, despite some reports of service issues in specific situations.
Location
8.44
The location was convenient for many, although some felt it was a bit far from the old quarter.
Room Quality
8.39
Rooms were described as nice and well-equipped, but some guests expected a higher standard.
Amenities
8.12
Amenities were generally available, but certain facilities did not function as expected.
Value for Money
8.38
Value for money was seen as reasonable by many guests despite a few complaints.
Food and Beverage
8.63
Food quality received positive comments, with many guests praising the diversity and service.
Overall Experience
8.3
Overall experience was generally positive, but with some isolated service complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:51

Property Description

Luxurious Accommodation with City Views
Novotel Hanoi Thai Ha offers a 5-star experience in Hanoi, featuring air-conditioned rooms with modern amenities and stunning city views. Guests can relax by the outdoor swimming pool, work out at the fitness centre, or unwind in the sauna.

Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a variety of cuisines including American, Japanese, and Korean dishes. Special dietary needs are catered to with vegetarian, dairy-free, and kosher options available upon request.

Convenient Facilities and Services
Enjoy the convenience of free WiFi, airport transfers, and a kids' club during your stay. With a 24-hour front desk, guests can expect top-notch service and assistance throughout their time at Novotel Hanoi Thai Ha.

Experience luxury and comfort at Novotel Hanoi Thai Ha. Book now for an unforgettable stay in Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    People no matter the age stay for VND 981,750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 237 reviews
Cleanliness: 8.23
Service: 8.7
Location: 8.44
Room Quality: 8.39
Amenities: 8.12
Value for Money: 8.38
Food and Beverage: 8.63
Overall Experience: 8.3
T
Thierry • couple • fr
8
2026-06-22 • via Nuitee
T
TAKESHI • solo_traveller • jp
8
良し
Pros:

広いスペース、清潔

Cons:

シャワーが故障、水が溢れる。

2026-06-21 • via Nuitee
B
Bao • extended_group • vn
10
2026-06-16 • via Nuitee
C
Culture13663159888 • Business
10
Thanks Leo Linh
Pros:

Leo Linh is very friendly and helpful

2026-06-11 • via Tripadvisor
C
christW4739LP • Couples • North Yorkshire, England
10
Great Place for Lunch
Pros:

We had lunch here, but didn't stay in the hotel.
Excellent buffet lunch with a wide variety of food catering for all tastes. Very polite, friendly and attentive staff. Clean and tidy restaurant.
Recommended.

2026-06-09 • via Tripadvisor
R
Rakesh • extended_group • in
7
2026-05-29 • via Nuitee
E
Elgeya • couple • bg
10
2026-05-23 • via Nuitee
T
Thanh • couple • vn
10
2026-05-22 • via Nuitee
J
Jean Pierre • solo_traveller • fr
9
2026-05-11 • via Nuitee
M
Manfrini • solo_traveller • it
9
2026-05-09 • via Nuitee
G
Giedrė • family_with_children • lt
7
OK option, good breakfast
Pros:

Enjoyed the high floor view. Japanese type toilet. The room was comfortable, design is good, not exceptional.
The room felt spacious, bed was comfortable.

The breakfast is of wide variety, perhaps worth the price.

Cons:

The swimming pool was under construction, we were warned about it upon arrival, yet the whole pool are did not feel welcoming.
SPA services were very disappointing. It seems like western brand hotel should maintain western standards, but the SPA, massages were so much worse than SPA centers.

Washing service cost is per item only, which makes it expensive, especially when comparing to other hotels were they price per kilo. Not sure if any additional services are worth the price.

Weird bathroom design where water is supposed to run on the floor.

2026-05-06 • via Nuitee
R
Rūta • couple • lt
1
Pros:

Nothing.

Cons:

The sink is clogged. The room is not clean. The ventilation is not working. There was a lack of air. The bathroom door is very hard to open and close.

2026-04-21 • via Nuitee
J
Jeffrey • solo_traveller • fj
10
2026-04-12 • via Nuitee
M
Max • family_with_children • nl
8
2026-04-03 • via Nuitee
K
kevint611 • Business • Bandar Puchong Jaya, Petaling District, Selangor
2
Disappointed Experience
Pros:

I stayed here for a few times and beside it's dated room, I quite like this property (previously). However, I am very disappointed with Novotel Thai Ha this time. I requested for a higher floor, quiet, and non-smoking room. But what was given to me was a room at 4th floor, with a drinking/gambling club on the same floor. Very strong cigarette smell on the floor. I noticed a few strangers (not hotel guests and not staff with uniform) on that floor and use the "private door" to go out. Luckily my room card wasn't working, I got a chance to went down again to request a change of room. But the whole experience made me very uncomfortable. For a moment in the 4th floor, I was wondering whether am I really at Novotel group of hotel??? Not to mention about the dated room with poor maintenance. Plus that ridiculous and stupid bathroom/toilet design. Inconsistent hot/cold water. Ms Thao is kind of rude this time. Cold face, no smile and not friendly at all during my check out. All she bother is whether I consume the minibar. I will never come back again. With the price that you are paying to this property, you can have many more options in Hanoi.

2026-03-22 • via Tripadvisor
S
santiagovu • Business • Hanoi
10
Nice event location
Pros:

Cuando visité Novotel Thai Ha por un evento de Vin University, Señora Linh de recepción me dio bueno y amable apoyo. Gracias.

When I visited Novotel Thai Ha for an event of Vin University, Ms Linh at reception gave me good and friendly help. Thank you.

2026-03-20 • via Tripadvisor
L
Luong • solo_traveller • vn
5
Pros:

Phòng rộng rãi, sạch sẽ. Nhân viên rất chu đáo (cả lễ tân, NV phòng, và nhà hàng)

Cons:

Phòng hơi có mùi ẩm mốc phía ghế sofa, không rõ mùi từ sàn hay nệm ghế hay màn che. Khu vực sảnh nhà hàng (khi vừa ra khỏi thang máy) có mùi khá nồng, phía trong thì ổn hơn, không có mùi. Buffet sáng có nhiều món nhưng có vẻ chưa cân đối thành phần dinh dưỡng lắm khi có quá nhiều món nhiều tinh bột, ít đạm.

2026-03-20 • via Nuitee
G
Giang • couple • us
10
Pros:

Very nice hotel and great service.

2026-03-10 • via Nuitee
D
Didier • couple • ch
8
Pros:

Les espaces

Cons:

Personnel de réception immature

2026-03-09 • via Nuitee
C
Carl • family_with_children • gb
8
Pros:

Very nice hotel with every facility you need plenty of shops nearby

Cons:

The Water presure of the shower on the 12 floor could be better. Tours we went on not booked through the hotel don't pick up from this hotel so might be a good idea to check with the hotel before booking with others as the pick up point can be some distance away if your tour returns late evening

2026-02-27 • via Nuitee