Novotel Hanoi Thai Ha

I stayed here for a few times and beside it's dated room, I quite like this property (previously). However, I am very disappointed with Novotel Thai Ha this time. I requested for a higher floor, quiet, and non-smoking room. But what was given to me was a room at 4th floor, with a drinking/gambling club on the same floor. Very strong cigarette smell on the floor. I noticed a few strangers (not hotel guests and not staff with uniform) on that floor and use the "private door" to go out. Luckily my room card wasn't working, I got a chance to went down again to request a change of room. But the whole experience made me very uncomfortable. For a moment in the 4th floor, I was wondering whether am I really at Novotel group of hotel??? Not to mention about the dated room with poor maintenance. Plus that ridiculous and stupid bathroom/toilet design. Inconsistent hot/cold water. Ms Thao is kind of rude this time. Cold face, no smile and not friendly at all during my check out. All she bother is whether I consume the minibar. I will never come back again. With the price that you are paying to this property, you can have many more options in Hanoi.

Cuando visité Novotel Thai Ha por un evento de Vin University, Señora Linh de recepción me dio bueno y amable apoyo. Gracias.

When I visited Novotel Thai Ha for an event of Vin University, Ms Linh at reception gave me good and friendly help. Thank you.

Phòng rộng rãi, sạch sẽ. Nhân viên rất chu đáo (cả lễ tân, NV phòng, và nhà hàng)

Very nice hotel and great service.

Les espaces

Very nice hotel with every facility you need plenty of shops nearby

There is so much to love about Novotel Hanoi Thai Ha.

From the moment we arrived, we were warmly welcomed by Front Office Manager Quoc Huy and his wonderful team. A special thank you for the thoughtful birthday setup. We were also pleasantly surprised when staff from the front-desk to restaurant wished us well for Birthday. Linh also remembered my stay from four years ago at an Accor property in Phú Quốc. This kind of genuine recognition truly reflects the heart of this hotel’s impeccable hospitality.

If you’re planning a stay, do book the spectacular Suite Room. The bed is incredibly comfortable, and the spacious bathroom features a beautiful soaker tub, double sinks, and a stunning 180-degree city view. Waking up to the Hanoi skyline was simply nice.

The InBalance Gym is impressively well-equipped, perfect for a proper workout. Afterward, we enjoyed a relaxing dip in the outdoor saltwater pool — ideal for those sensitive to chlorine — followed by time in the jacuzzi and steam bath. It was the perfect way to unwind.

Dining at the hotel is another highlight. The restaurant offers delicious Korean, Western, Indian, and Vietnamese delights. I especially loved the Korean zhajiang mian and the chicken and beef pho — both absolutely satisfying and full of flavor.

Happy Hour at the Executive Premier Lounge was truly memorable thanks to Quynh and Minh, who exemplify exceptional customer service. They were attentive and helpful from the moment we stepped into the lounge until the time we left, making us feel completely valued and at home.

The exceptional customer service, beautiful hotel facilities, excellent room amenities, and central location make this hotel second to none in the city — whether you are a business traveler or vacationer.

Highly recommended, and I look forward to returning!

Very old property , rooms are nice but doesn’t give you a 5 star feeling.

It’s location. There are lots of shops around. It’s located near Chùa Bộc- a very popular fashion shops street. There is a Nét Huế restaurant close by if you want to try central Vietnam cuisine.

2 of our rooms are equipped with a kitchenette and a washing machine.
The steam room is good

Room wise, Novotel Thai Ha has kept reasonably well. Nevertheless, the service level from the staff is way below par and definitely not worth to be a 5 star hotel. I don't feel welcomed to the hotel as a guest nor respected by the team. Despite having provided feedback complaint to the hotel for over a month, there is no follow up nor feedback of any sort in return, just like throwing a rock into the ocean. Why bother to send out customer satisfaction survey if it won't be read any way? It is such a waste of time and energy to have any sort of interactions with the hotel

Thoải mái

The food at the hotel was delicious and well-prepared. The dishes were nicely presented and suited my taste. The menu was varied, and the ingredients were fresh. The staff were polite and served the meals quickly, which made the dining experience enjoyable.

Thanks for your support Phuong Anh. I stayed here many times and always want to comeback. This hotel is comfortable and easy to go to town