Novotel Hanoi Thai Ha

Hotels
•
Novotel
8.4 (228 reviews)
2 Thai Ha Street Dong Da District , Hanoi , VN
+84 24 3857 5588

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (several mentions, e.g., Leo Linh)
Excellent buffet lunch and wide breakfast variety
Spacious rooms and comfortable beds
Clean and tidy public areas/restaurant
High-floor view
Cons:
Overcharging/payment/refund issues and rude manager reported
Occasional no hot water and broken showers
Air-conditioning leaks/room moves
Pool under construction; disappointing SPA
Expensive laundry pricing and odd bathroom design (water on floor)
Cramped room layout in some rooms and no full-length mirror

Categories

Cleanliness
9
Multiple reviewers noted the property and restaurant were clean (広いスペース、清潔); overall cleanliness reported positively.
Service
7.2
Mixed service: several staff members praised (e.g., Leo Linh, generally friendly staff) but serious service failures reported (overcharging/refund errors, rude manager, occasional no hot water, room moves).
Location
9.2
Positive comments about high-floor views and the setting; location/view cited as a plus.
Room Quality
7.6
Mixed room feedback: comfortable beds and spacious rooms reported, but issues include cramped layout in some rooms, no full-length mirror, broken shower, air-con leaks and odd bathroom design.
Amenities
7.4
Amenities uneven: restaurant and F&B strong, but pool was under construction, SPA/massage disappointing for some guests, occasional no hot water and other facility problems.
Value for Money
7.6
Mixed value: breakfast seen as good value by some, but serious negatives (overcharging/refund problems) and expensive laundry reduce perceived value.
Food and Beverage
9.8
Very positive F&B: excellent buffet lunch, wide breakfast variety and attentive restaurant staff repeatedly praised.
Overall Experience
9.4
Overall impressions are mixed but generally favorable for many guests (good F&B, helpful staff, comfortable rooms) despite notable service and facility issues affecting some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Accommodation with City Views
Novotel Hanoi Thai Ha offers a 5-star experience in Hanoi, featuring air-conditioned rooms with modern amenities and stunning city views. Guests can relax by the outdoor swimming pool, work out at the fitness centre, or unwind in the sauna.

Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a variety of cuisines including American, Japanese, and Korean dishes. Special dietary needs are catered to with vegetarian, dairy-free, and kosher options available upon request.

Convenient Facilities and Services
Enjoy the convenience of free WiFi, airport transfers, and a kids' club during your stay. With a 24-hour front desk, guests can expect top-notch service and assistance throughout their time at Novotel Hanoi Thai Ha.

Experience luxury and comfort at Novotel Hanoi Thai Ha. Book now for an unforgettable stay in Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.4
Based on 228 reviews
Cleanliness: 9
Service: 7.2
Location: 9.2
Room Quality: 7.6
Amenities: 7.4
Value for Money: 7.6
Food and Beverage: 9.8
Overall Experience: 9.4
N
Ngọc Hùng • couple • vn
9
2026-10-31 • via Nuitee
B
Bjoern • solo_traveller • de
10
2026-10-30 • via Nuitee
F
Foong Teng • solo_traveller • my
10
2026-09-05 • via Nuitee
T
Thuy • couple • vn
6
Cons:

Phòng bố trí chật khu vực vệ sinh, không có gương soi cả người.

2026-09-03 • via Nuitee
A
Alvaro • solo_traveller • es
10
2026-08-27 • via Nuitee
H
Hoàng trung • couple • vn
8
2026-08-21 • via Nuitee
D
Dobkin • couple • th
8
Every person on staff was very nice and helpful
2026-08-21 • via Nuitee
A
Ana • family_with_children • au
2
Very average. Unprofessional for a big hotel. Poor service after being over charged.
Pros:

Most of the staff were friendly.

Cons:

Hotel changed my card 3 times over $1200 too much. Then they returned funds but not correct amount. On arrival instead of refunding me what was owed they offered one complimentary breakfast. Ummm it’s not complimentary when you owe me money. Manager was rude. Couple of times no hot water for shower. Our friends had air con leak all night then had to move rooms.

2026-08-21 • via Nuitee
R
Ricky HKL • solo_traveller • sg
10
Pros:

Customer service overall

2026-08-17 • via Nuitee
G
Giovanni • couple • br
10
2026-08-08 • via Nuitee
G
Grigory • solo_traveller • il
10
2026-07-02 • via Nuitee
T
Thierry • couple • fr
8
2026-06-22 • via Nuitee
T
TAKESHI • solo_traveller • jp
8
良し
Pros:

広いスペース、清潔

Cons:

シャワーが故障、水が溢れる。

2026-06-21 • via Nuitee
B
Bao • extended_group • vn
10
2026-06-16 • via Nuitee
C
Culture13663159888 • Business
10
Thanks Leo Linh
Pros:

Leo Linh is very friendly and helpful

2026-06-11 • via Tripadvisor
C
christW4739LP • Couples • North Yorkshire, England
10
Great Place for Lunch
Pros:

We had lunch here, but didn't stay in the hotel.
Excellent buffet lunch with a wide variety of food catering for all tastes. Very polite, friendly and attentive staff. Clean and tidy restaurant.
Recommended.

2026-06-09 • via Tripadvisor
R
Rakesh • extended_group • in
7
2026-05-29 • via Nuitee
E
Elgeya • couple • bg
10
2026-05-23 • via Nuitee
T
Thanh • couple • vn
10
2026-05-22 • via Nuitee
J
Jean Pierre • solo_traveller • fr
9
2026-05-11 • via Nuitee