UNWIND HOTEL & BAR OTARU

Hotels
9.2 (1062 reviews)
Ironai 1Chome 8-25 , Otaru , jp

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Clean rooms
Cons:
Food quality could be better
Some amenities were lacking

Categories

Cleanliness
9.29
Rooms were clean and beds were really comfortable.
Service
9.76
Staff was tremendously helpful and nice.
Location
9.5
Convenient location, mid-point from Otaru station and near the canal.
Room Quality
8.95
Rooms had very high ceilings and large windows but some rooms were small.
Amenities
9.08
Bar and breakfast were very good, but some amenities could be improved.
Value for Money
9.24
Overall, the experience felt worth the cost.
Food and Beverage
8.29
Food quality was somewhat lacking in flavor despite good presentation.
Overall Experience
9.46
A beautiful hotel with excellent service and a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:22

Property Description

Modern Accommodation with a Touch of Elegance

1. Stylish Rooms with Modern Amenities: Experience comfort and convenience in our air-conditioned rooms equipped with a flat-screen TV, safety deposit box, and free WiFi. Enjoy a restful night's sleep surrounded by quality bed linen and plush towels.

2. Culinary Delights at Your Doorstep: Indulge in a gastronomic journey at our on-site restaurant and bar, offering a delectable selection of dishes and drinks to satisfy your cravings.

3. Convenient Location for Exploring: Located just 800 meters from Otaru Station, our hotel provides easy access to nearby attractions such as the Otarushi Zenibako City Center and is within reach of key transport hubs like Sapporo Station and Okadama Airport.

Book your stay at UNWIND HOTEL & BAR OTARU for a memorable and relaxing experience in Otaru.

Important information:

When booking 10 people or more, different policies and additional supplements may apply. Please contact the property directly for more details.

Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

9.2
Based on 1062 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.5
Room Quality: 8.95
Amenities: 9.08
Value for Money: 9.24
Food and Beverage: 8.29
Overall Experience: 9.46
S
Sophie • family_with_children • ca
10
2026-02-14 • via Nuitee
Y
Yu-Jui • family_with_children • tw
10
2026-02-10 • via Nuitee
P
Pamela • family_with_children • my
9
Pros:

Location was very convenient and walkable to good food and shopping. Staff was very helpful and friendly. The pyjamas provided were super comfortable. Laundry facilities on site made it very convenient.

Cons:

It would have been helpful to have a la carte breakfast option rather than the set breakfast. I would have liked a cupboard to hang my clothes.

2026-02-08 • via Nuitee
H
hiroko • family_with_children • jp
8
2026-01-27 • via Nuitee
K
KAI-LUNG • extended_group • tw
8
2026-01-27 • via Nuitee
A
Andrea • family_with_children • li
9
2026-01-26 • via Nuitee
H
Huinan • couple • au
10
Pros:

The service was excellent, staff are friendly and helpful. The breakfast was a highlight.

Cons:

The standard room is a bit too small.

2026-01-23 • via Nuitee
K
keiko • couple • jp
10
2026-01-20 • via Nuitee
S
Shigeyoshi • couple • jp
7
価格の割にはお得感があった。
Pros:

朝食がおいしかった。

Cons:

1、小物を置くスペースが少ない。
2、TVモニターの位置が高すぎた。

2026-01-20 • via Nuitee
H
HSIANG CHU • family_with_children • tw
10
2026-01-20 • via Nuitee
H
HIKARI • couple • jp
10
2026-01-19 • via Nuitee
J
Joanne • couple • ca
9
Highly recommended. Great place to stay in central Otaru.
Pros:

Very comfortable rooms and beds. Staff was very helpful and friendly.

Cons:

Everything was great

2026-01-19 • via Nuitee
C
Chi Jen • couple • tw
9
Pros:

早餐很棒，櫃檯人員很親切，性價比很高

2026-01-11 • via Nuitee
S
Steven • couple • cn
10
Great bartender
Pros:

Everything, clean and rooms were big

Cons:

Nothing

2026-01-11 • via Nuitee
C
Ching • couple • tw
10
2026-01-10 • via Nuitee
T
Tsukasa • couple • jp
3
多分リピートはしないと思った。
Pros:

バーと朝食はとても良かった。

Cons:

喫煙所が外な事とアメニティに入浴剤が無い事。
備付けのドライヤーの風量がかなり弱い事と予約してないと夕食を食べられる場所がホテル内に無く外出しなくてはならなくなる事。(つまみ程度ならあるが。)

2026-01-07 • via Nuitee
S
Samuel • family_with_children • us
7
Pros:

Historic building was very pretty. Bar was exceptional. Rooms had very high ceilings and large windows.

Cons:

Food (breakfast and dinner) was a little lackluster. While the delivery was elegant, the flavor was somewhat lacking. Some of that may be attributable to us visiting during winter, but everything tasted like it was prepared a few hours ahead of time -- nothing presented 'popped' or seemed very regional. Common spaces were occasionally closed without explanation.

2026-01-04 • via Nuitee
A
Astrid • family_with_children • se
9
Toppen! Tack personalen!
Pros:

Oerhört trevlig personal! Trevliga rum! Spännande god frukost även om vi kanske inte gillade alla japanska saker, men det fanns en bred variation och sconesen var fantastiska!

Baren var också jättemysig och trevlig och tilltalande!

Vi åt middag en kväll; Anniversary menu (nyårsdagen). Det var mycket trevligt och gott. (Det lokala rödvinet vi valde var dock lite Beaujolais-aktigt, vilket inte vi gillar).

Till den fina personalen - Tusen tack för en jättefin vistelse hos er!

Cons:

Det som skulle kunna förbättras är receptionen. Vi kom mitt i natten. Då var belysningen i receptionen tråkig och den gamla heltäckningsmattan framträdde på ett mindre tilltalande sätt. Receptionsdisken/bordet såg lite tråkigt ut. Jag tror att om man piffar upp den delen så skulle första intrycket slå högre!

2026-01-03 • via Nuitee
M
Michael • couple • au
7
2026-01-03 • via Nuitee
Y
YUN-XUAN • couple • tw
8
2026-01-01 • via Nuitee