Hotel Ercilla de Bilbao, Autograph Collection

Hotels
•
Autograph Collection
8.6 (4885 reviews)
Ercilla, 37-38 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Professional staff
Good amenities
Cons:
Cleanliness concerns
Issues with room heating
Limited parking availability

Categories

Cleanliness
8.28
General sentiment indicates some cleanliness issues, but mostly acceptable.
Service
9.05
The staff received high praise for their professionalism and attentiveness.
Location
9.29
Multiple reviews highlight the hotel's excellent location.
Room Quality
8.04
Room quality noted as good, though some issues with heating and size were mentioned.
Amenities
8.47
Amenities were generally appreciated, with some minor complaints.
Value for Money
8.43
Value assessed positively, though some felt the breakfast price was high.
Food and Beverage
8.58
Compliments on breakfast and bar services prevalent among reviews.
Overall Experience
8.65
Overall experiences were mostly positive, with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:56

Property Description

Modern Accommodation and Fitness Center
Hotel Ercilla in central Bilbao boasts stylish rooms with flat-screen TVs and free Wi-Fi. Guests can stay active at the on-site fitness center.

Delicious Dining Options
Indulge in Bask cuisine and cocktails at Bar Americano, offering meals throughout the day. For stunning views and more culinary delights, visit La Terraza cocktail bar.

Convenient Location
Explore the iconic Guggenheim Museum just a short walk away. With a metro station nearby, easily access Bilbao's beautiful beaches within minutes.

Book your stay at Hotel Ercilla now to experience luxury and convenience in the heart of Bilbao.

Important information:

Please note guests with walking difficulties can access the hotel reception via a elevator, which is accessed from the street.

Touristic License HBI 00575

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 22 per day.

Location

Guest Reviews

8.6
Based on 4885 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.29
Room Quality: 8.04
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.65
A
Alison • solo_traveller • ie
9
We had a wonder time
Pros:

Excellent location, extremely comfortable beds and linen

Cons:

Nothing

2026-05-30 • via Nuitee
P
Pierre • solo_traveller • fr
8
Bon séjour
Pros:

L’emplacement et la tenue

Cons:

L’agencement des tables au petit déjeuner, quelques accessoires manquants dans les chambres : chausse-pied, réfrigérateur ne fonctionnant pas,

2026-05-29 • via Nuitee
C
Chorosz • couple • fr
7
Super pour les evenements sportif
Pros:

La localisation centrale

Cons:

Le prix du parking privatif

2026-05-29 • via Nuitee
P
Pedro • couple • pt
8
No total foi boa
Pros:

Pequeno almoço buffet muito bom!Localizacao do hotel!Ter garagem!

Cons:

Cama pequena e colchão fraco

2026-05-28 • via Nuitee
G
Gerhard • couple • de
9
Alles in allem eine tolle Location
Pros:

Schöne Unterkunft in zentraler Lage. Ein Zimmerwechsel war problemlos möglich.

Cons:

Nächtlicher Fehlalarm bei der Brandmeldeanlage

2026-05-27 • via Nuitee
A
Alison • solo_traveller • ie
9
We had a great stay the staff were very kind and friendly
Pros:

Very central to everything

2026-05-26 • via Nuitee
B
bruno • couple • fr
9
Superbe
Pros:

L' emplacement = en plein centre ville dans une rue calme.
Parking payant en sous-sol. Pratique.
A proximité du métro, du bus, des commerces.
A proximité des lieux à visiter.
L'accueil et la gentillesse de tout le personnel.
Un PDJ buffet copieux et du choix

Cons:

Le service du rooftop : problème important d'organisation en tout début de saison.

2026-05-26 • via Nuitee
I
Irene • family_with_children • es
8
Experiencia increíble en un gran hotel
Pros:

La ubicación y las instalaciones del hotel

Cons:

No tengo nada negativo que decir

2026-05-25 • via Nuitee
J
Jürgen Andreas • family_with_children • de
8
Elegant und mit Anspruch, aber teuer
Pros:

Einfacher Check-In und Check-Out. Sauberes und schön eingerichtetes Zimmer. Gute Klimaanlage, bequemes Bett und großes Badezimmer. Mehrere deutsche Fernsehsender verfügbar. Safe leicht zu bedienen. Aussergewöhnlich gutes Frühstücksangebot mit vielen Fruchtsäften und Spiegeleiern. Aufgrund der Lage kann man die Stadt zu Fuß erkunden. Hotel wirkt sehr edel - tolle Dachbar im 13. Stock mit Blick über Bilbao.

Cons:

Aufgrund der Umstände (Rugbyspiel, Fußballspiel, Konzert, Marathon) waren die Zimmerpreise astronomisch und viel zu hoch. Der Ton beim Fernseher war teilweise defekt.

2026-05-25 • via Nuitee
I
Ian • couple • gb
9
Excellent location for rugby weekend
Pros:

Great room great location

Cons:

Slow service on rooftop bar

2026-05-25 • via Nuitee
M
Marie • solo_traveller • fr
6
2026-05-24 • via Nuitee
A
Annette • family_with_children • de
7
2026-05-19 • via Nuitee
M
Mirea • family_with_children • es
9
Nice stay in Bilbao - comfortable, well located, delightful staff
Pros:

Very spacious room, all the staff members were incredibly nice and wanting to serve us, clean, very well located.

2026-05-19 • via Nuitee
I
Idoia • couple • es
9
2026-05-18 • via Nuitee
U
Ulrike • couple • at
9
2026-05-17 • via Nuitee
C
Christina • couple • gb
10
2026-05-17 • via Nuitee
L
Leire • solo_traveller • es
10
2026-05-16 • via Nuitee
T
Theo • couple • nl
9
Mooi hotel perfecte ligging
Pros:

Ligging middenin het centrum en parleren onder het hotel

Cons:

Niets

2026-05-13 • via Nuitee
A
Andrea • couple • cl
10
Excelente hotel
Pros:

Excelente ubicación y todos muy amables

Cons:

Todo perfecto.

2026-05-13 • via Nuitee
S
Stephen • couple • us
8
Great hotel in the heart of Bilbao.
Pros:

Great staff.

Cons:

Need to have coffee available in lobby 24/7

2026-05-13 • via Nuitee