Hotel Ercilla de Bilbao, Autograph Collection

Hotels
•
Autograph Collection
8.6 (4744 reviews)
Ercilla, 37-38 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Professional staff
Good amenities
Cons:
Cleanliness concerns
Issues with room heating
Limited parking availability

Categories

Cleanliness
8.28
General sentiment indicates some cleanliness issues, but mostly acceptable.
Service
9.05
The staff received high praise for their professionalism and attentiveness.
Location
9.29
Multiple reviews highlight the hotel's excellent location.
Room Quality
8.04
Room quality noted as good, though some issues with heating and size were mentioned.
Amenities
8.47
Amenities were generally appreciated, with some minor complaints.
Value for Money
8.43
Value assessed positively, though some felt the breakfast price was high.
Food and Beverage
8.58
Compliments on breakfast and bar services prevalent among reviews.
Overall Experience
8.65
Overall experiences were mostly positive, with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:56

Property Description

Modern Accommodation and Fitness Center
Hotel Ercilla in central Bilbao boasts stylish rooms with flat-screen TVs and free Wi-Fi. Guests can stay active at the on-site fitness center.

Delicious Dining Options
Indulge in Bask cuisine and cocktails at Bar Americano, offering meals throughout the day. For stunning views and more culinary delights, visit La Terraza cocktail bar.

Convenient Location
Explore the iconic Guggenheim Museum just a short walk away. With a metro station nearby, easily access Bilbao's beautiful beaches within minutes.

Book your stay at Hotel Ercilla now to experience luxury and convenience in the heart of Bilbao.

Important information:

Please note guests with walking difficulties can access the hotel reception via a elevator, which is accessed from the street.

Touristic License HBI 00575

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 22 per day.

Location

Guest Reviews

8.6
Based on 4744 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.29
Room Quality: 8.04
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.65
R
REBECA • couple • es
9
2026-03-07 • via Nuitee
A
ANDREA • couple • es
10
Precioso hotel
Pros:

Todo perfecto

Cons:

Me gustó todo

2026-03-06 • via Nuitee
R
Rafael • extended_group • es
8
2026-03-05 • via Nuitee
M
Miguel Ángel • family_with_children • es
9
2026-03-04 • via Nuitee
L
Luis • couple • es
10
2026-03-02 • via Nuitee
P
Pierce • family_with_children • it
10
Lovely, central, hospitable, and within walking distance of everything. Loved it!
Pros:

Lovely room and super comfortable beds. I haven't slept that well in years!

2026-03-02 • via Nuitee
T
tiago • couple • pt
8
2026-02-27 • via Nuitee
E
Emmanuel • solo_traveller • fr
10
Super hôtel
Pros:

En plein centre ville, proche de la animation et des bars remplis. Buffet déjeuner fantastique comme j en avait pas vu depuis des années!

Cons:

Un peu d attente au lobby

2026-02-27 • via Nuitee
J
Juan Carlos Fdez. • family_with_children • es
9
2026-02-26 • via Nuitee
A
Antonio • solo_traveller • es
10
2026-02-26 • via Nuitee
E
Eva • family_with_children • us
9
very pleasant
2026-02-25 • via Nuitee
J
Juan Jose • family_with_children • es
8
Pros:

La situacion y las instalaciones

Cons:

Pequeño problema con el grifo de la ducha. Dijeron que enviaban una persona para solucionarlo, y aún la estoy esperando....lo resolví yo mismo.

2026-02-25 • via Nuitee
L
Laura • couple • ie
10
2026-02-23 • via Nuitee
M
maria • solo_traveller • es
10
Muy recomendable
Pros:

Todo

2026-02-23 • via Nuitee
B
Blanco Rodriguez • couple • es
9
Genial
Pros:

El confort y la ubicación

2026-02-22 • via Nuitee
N
Nathalie • family_with_children • us
9
Great location!
Pros:

Very central location - perfect to explore the city on foot.

2026-02-22 • via Nuitee
R
Rosa María • family_with_children • es
8
Pros:

En conjunto estaba todo bien

Cons:

Mucha lentitud en recepción para las entradas.

2026-02-14 • via Nuitee
A
Alvaro • couple • es
8
Cons:

No funciona bien el termostato del aire acondicionado de la habitación y hace mucho ruido

2026-02-13 • via Nuitee
S
Singaravel • solo_traveller • in
8
2026-02-09 • via Nuitee
P
Pedro • couple • pt
9
Muito boa
Pros:

Tudo excelente

Cons:

gostei de tudo

2026-02-09 • via Nuitee