The Westin San Antonio North

Hotels
•
Westin
8.8 (610 reviews)
9821 Colonnade Boulevard , San Antonio , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities
Cons:
Dated rooms
Cleanliness issues
High parking fees

Categories

Cleanliness
8.26
Several reviews pointed out dirty carpets and an overall need for updates.
Service
9.73
Most guests found the staff friendly and accommodating, although there were some service delays.
Location
9.77
Guests appreciated the convenient location, close to downtown and attractions.
Room Quality
7.72
Rooms were often described as dated with issues such as lack of hot water.
Amenities
9.25
Guests enjoyed the pools and other amenities, indicating a positive experience.
Value for Money
8.21
Some guests felt the costs were high given the state of the hotel.
Food and Beverage
8.76
General satisfaction with the dining options, though some mentioned that room service was overpriced.
Overall Experience
8.73
Mixed feelings due to dated rooms and service issues, but positive remarks on location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Luxurious Accommodations:
The Westin San Antonio North offers elegant rooms with modern amenities such as a coffee maker, Wi-Fi, and cozy bathrobes, ensuring a comfortable stay for guests.

Convenient Facilities:
Enjoy the convenience of a 24-hour business center and both indoor and outdoor pools at The Westin San Antonio North, providing options for work and relaxation during your stay.

Delightful Dining Options:
Indulge in delicious American cuisine at Bolo’s restaurant or unwind with live entertainment at the Lobby Bar, offering a variety of dining experiences without leaving the hotel.

To experience luxury, convenience, and culinary delights at The Westin San Antonio North, book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 610 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.77
Room Quality: 7.72
Amenities: 9.25
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 8.73
2
248b5c0399b070e433667c9313ae8d91 • solo_traveller • us
1
Cons:

They had a party both nights next door until 6am and hotel staff did not do anything about it. Could not sleep both nights because of loud music and people

2026-04-18 • via Nuitee
5
5a0ec0b75095731ed96483c9b1c237d7 • family_with_children • us
10
2026-04-16 • via Nuitee
D
d9cb71a2c85c723a1361282dbafa4bcb • couple • us
9
EMPLOYEES ARE ALWAYS VERY FRIENDLY
Pros:

ROOMS VERY CLEAN

2026-04-15 • via Nuitee
B
bbdb6a329feb7199b10470a6e8fffa16 • couple • us
10
2026-04-15 • via Nuitee
2
2354321e54817288c37b331c92506cca • couple • us
3
Good location very poor experience, poor staff support
Pros:

Good location. Nice rooms

Cons:

Terrible in several respects. The alarm went off at 4 am even though I didn’t set it. I had to unplug it and put it outside the room. I was also stuck in elevator, the emergency signal did not wait and when I called hotel from my phone they put me on hold. After more than 39 minutes they got the elevator door open no one asked me if I was ok, they seemed more interested in keeping me quiet. No one offered me any compensation for this harrowing event. There’s more also the resturant offered inlets in weekend but not during week even though price was the same. Most Resturants offer omelets from kitchen when they don’t have a station up and running. Staff were not very helpful.

2026-04-12 • via Nuitee
P
Paul • family_with_children • us
9
Pros:

Clean and comfortable. Staff was courteous and friendly.

Cons:

Bed was too soft for my preference, but I know some people prefer soft beds. I prefer a firmer mattress.

2026-04-06 • via Nuitee
S
Sarina • couple • us
10
2026-04-05 • via Nuitee
R
Ruben • couple • us
1
2026-04-03 • via Nuitee
A
Amorette • family_with_children • us
7
Nice stay but the value for the price was not there.
Pros:

Loved the amenities; indoor heated pool, outdoor pool and hot tub, gym and sauna.

Cons:

You have to pay for breakfast buffet, which was not very tasty and pay for parking.

2026-04-01 • via Nuitee
V
Vicki • couple • us
1
Checked out early not what I would do and I had to come back straighten out my reservation I live 2 blocks away and work
Pros:

Loved everything but u screwed up reservation

Cons:

My reservation

2026-03-31 • via Nuitee
V
Vicki • couple • us
1
U messed up my hole trip
Pros:

The waiter

Cons:

The crap u put me trough

2026-03-31 • via Nuitee
J
Judith • couple • us
8
Everything was good except those two things!
Pros:

Beds were comfortable, staff friendly!

Cons:

The showers, the water doesn't go down and when you turn on shower head half of the water is still running from the faucet below instead of the shower head. NEEDS UPGRADING! NO MORE CARPETS!

2026-03-30 • via Nuitee
T
Tarrance • couple • us
10
2026-03-30 • via Nuitee
P
Perkins • family_with_children • us
7
2026-03-28 • via Nuitee
S
Stanita • family_with_children • us
8
Very quiet with great food and staff. No hot water for the shower.
Pros:

All of the staff from the front desk, restaurant, housekeeping, concierge were so friendly, helpful, and genuinely kind people.

Cons:

The only problem with the stay was the lack of hot water in the shower. The sink has scolding hot water but the shower water barely was warm.

2026-03-28 • via Nuitee
B
Barry • couple • us
10
2026-03-26 • via Nuitee
D
Damian • couple • us
8
Started a little bad, but ended great.
Pros:

The pool,gym,sauna,Starbucks

Cons:

Not being able to check in at 4 pm because rooms were not ready, I was able to check in at 4:45.

2026-03-24 • via Nuitee
P
Patricia • couple • us
2
Definitely not worth the money
Pros:

Tall

Cons:

Sticky yellow stuff in tub, sticky spots on floor, your shoes stuck to it. Definitely didn’t walk barefoot!

2026-03-24 • via Nuitee
V
Valerie • couple • us
8
2026-03-24 • via Nuitee
S
Shannon • extended_group • us
7
Convenient location near hospitals with nice pools for a refresher for yourself
Pros:

Very nice pools and outdoor patio spaces

Cons:

Charges for parking and WiFi.

2026-03-21 • via Nuitee