The Westin San Antonio North

Hotels
•
Westin
8.8 (655 reviews)
9821 Colonnade Boulevard , San Antonio , us
+1 210-691-8888

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities
Cons:
Dated rooms
Cleanliness issues
High parking fees

Categories

Cleanliness
8.26
Several reviews pointed out dirty carpets and an overall need for updates.
Service
9.73
Most guests found the staff friendly and accommodating, although there were some service delays.
Location
9.77
Guests appreciated the convenient location, close to downtown and attractions.
Room Quality
7.72
Rooms were often described as dated with issues such as lack of hot water.
Amenities
9.25
Guests enjoyed the pools and other amenities, indicating a positive experience.
Value for Money
8.21
Some guests felt the costs were high given the state of the hotel.
Food and Beverage
8.76
General satisfaction with the dining options, though some mentioned that room service was overpriced.
Overall Experience
8.73
Mixed feelings due to dated rooms and service issues, but positive remarks on location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Luxurious Accommodations:
The Westin San Antonio North offers elegant rooms with modern amenities such as a coffee maker, Wi-Fi, and cozy bathrobes, ensuring a comfortable stay for guests.

Convenient Facilities:
Enjoy the convenience of a 24-hour business center and both indoor and outdoor pools at The Westin San Antonio North, providing options for work and relaxation during your stay.

Delightful Dining Options:
Indulge in delicious American cuisine at Bolo’s restaurant or unwind with live entertainment at the Lobby Bar, offering a variety of dining experiences without leaving the hotel.

To experience luxury, convenience, and culinary delights at The Westin San Antonio North, book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 655 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.77
Room Quality: 7.72
Amenities: 9.25
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 8.73
S
SANMARTIN • couple • mx
4
HOTEL YA VIEJO.
Pros:

Lo único que vale la pena es la Ubicación.

Cons:

El Hotel ya tiene sus años y un día no hicieron la Habitación.
Nada va incluido y tienes que pagar por el Internet y por el Estacionamiento.
El desayuno es cero rico.
Me quede muy decepcionado y no voy a regresar.

2026-07-23 • via Nuitee
A
Alejandra • family_with_children • mx
9
Just tell you that the staff at front desk is everything!!! Just tell them just to be kind to every guest
Pros:

The bed was wonderful!!!

Cons:

The attention from one of the girls at the reception!

2026-07-19 • via Nuitee
M
Maria • solo_traveller • us
10
2026-07-18 • via Nuitee
A
Antti • couple • gb
2
Cons:

Poor experience overall: hotel room is very outdated, breakfast was poor with yoghurt that was expired and stale food, front desk staff not very helpful, hotel has been completely unresponsive after checkout.

2026-07-13 • via Nuitee
J
Jesse • couple • us
10
was great we loved it
Pros:

the room was very big and had its own living room . bed was very nice slept like baby evry night

Cons:

the way when there was an event you did not hire more servers for bar area..we had the rally and one bar tender.

2026-07-12 • via Nuitee
M
Moses • couple • us
9
Pros:

The room had a chemical smell, not overpowering but noticeable. The room overall cleanliness and comfort was in great standing. would revisit for the future

2026-07-09 • via Nuitee
S
Shelly • couple • us
1
Management fails all around
Cons:

I called the Marriott directly at 4 PM to let them know I was doing a late check-in. I also followed up with an email to the property at the same time letting them know we would be checking them around 9 PM. It was the Fourth of July and we were busy with family. We checked in at 9:15 and they had sold out the entire hotel and they gave away our room. No Manager was on duty and the front desk woman has no caring, compassion or concern. She was actually overwhelmed with calls, people approached locked out of their rooms and she had NO KEYS to give anyone. While I was dealing with our check in drama, there was also a lady who had come called and stopped by 3 times requesting towels and still had not received them. THE MANAGEMENT IS NOT ON THE BALL. Major fails

2026-07-06 • via Nuitee
A
Amber • extended_group • us
10
2026-07-06 • via Nuitee
A
alex • solo_traveller • us
9
Good trip down memory lane for my husband, nice staycation during the Easter weekend.
Pros:

Beds were comfortable
Indoor heated and outdoor pool

Cons:

We were able to order room service but it took a while and we initially didn’t have a menu available

2026-07-02 • via Nuitee
M
Mendez • family_with_children • us
10
2026-07-01 • via Nuitee
B
BUDDY • solo_traveller • us
10
2026-06-28 • via Nuitee
N
nayld • Business
2
HORRIBLE. AVOID MARRIOT HOTELS
Pros:

Terrible replacing windows so all day and night scaffolding was banging on side of building room was dirty, didn't have the amenities listed for a handicapped room, then took 4 hrs to bring item to rm. Will never stay at a Marriott business again, have had nothing but real low budget stays,never get any rewards, would have had a better stay at kennel, and a lot less money.im done with this business.

2026-06-26 • via Tripadvisor
E
Edit • solo_traveller • us
10
Everything was very comfortable; the room has everything we needed.
Pros:

It was very clean

Cons:

where they charge for parking, and it's an open area

2026-06-25 • via Nuitee
D
Diego • family_with_children • mx
1
Cons:

They charged me the internet for me and my wife.

2026-06-24 • via Nuitee
D
David • couple • us
10
2026-06-23 • via Nuitee
A
Armando • couple • us
10
2026-06-22 • via Nuitee
B
Barry • solo_traveller • us
1
The worst hotel experience I have ever been to.
Cons:

It’s OLD completely run down hotel property! The room smell is something awful. I woke up each morning with a pounding headache from the mold. Gym completely rundown!!

2026-06-21 • via Nuitee
M
Mariana • couple • us
2
Extremely hot
Cons:

My room was super hot they need to fix the central units all on the 19th floor .... that made our stay horrible

2026-06-18 • via Nuitee
E
Estrada • couple • us
8
Great Location, clean & well lit!
Pros:

Very nice with great location and facilities. It was clean and well lit. The pools were clean as was the hot tub. Day staff were very helpful and friendly.

Cons:

SHORT TOILETS!! Come on folks, I am 5'5" & I felt my knees were at my chin. I'm a female so did not like that at all & felt sorry for the men who had a long way down, especially if they were tall.

The check in night lady forgot to tell us that the elevator wouldn't open unless you used your key & since I was on the wrong side, I didn't know that until another guest got in & told us. That would have been helpful information. She wasn't very friendly in my book, but the day people way made up for her. Not knowing I had to be on the left side inside the elevator and use my key!!

2026-06-15 • via Nuitee
E
E9077BPclaytonp • Couples
6
Probably better options elsewhere.
Pros:

The room was well appointed and clean but clearly dated. Bed was comfortable. The service left much to be desired though. The folks working there were not very friendly.

2026-06-14 • via Tripadvisor