The Westin San Antonio North

Hotels
•
Westin
8.8 (634 reviews)
9821 Colonnade Boulevard , San Antonio , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities
Cons:
Dated rooms
Cleanliness issues
High parking fees

Categories

Cleanliness
8.26
Several reviews pointed out dirty carpets and an overall need for updates.
Service
9.73
Most guests found the staff friendly and accommodating, although there were some service delays.
Location
9.77
Guests appreciated the convenient location, close to downtown and attractions.
Room Quality
7.72
Rooms were often described as dated with issues such as lack of hot water.
Amenities
9.25
Guests enjoyed the pools and other amenities, indicating a positive experience.
Value for Money
8.21
Some guests felt the costs were high given the state of the hotel.
Food and Beverage
8.76
General satisfaction with the dining options, though some mentioned that room service was overpriced.
Overall Experience
8.73
Mixed feelings due to dated rooms and service issues, but positive remarks on location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Luxurious Accommodations:
The Westin San Antonio North offers elegant rooms with modern amenities such as a coffee maker, Wi-Fi, and cozy bathrobes, ensuring a comfortable stay for guests.

Convenient Facilities:
Enjoy the convenience of a 24-hour business center and both indoor and outdoor pools at The Westin San Antonio North, providing options for work and relaxation during your stay.

Delightful Dining Options:
Indulge in delicious American cuisine at Bolo’s restaurant or unwind with live entertainment at the Lobby Bar, offering a variety of dining experiences without leaving the hotel.

To experience luxury, convenience, and culinary delights at The Westin San Antonio North, book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 634 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.77
Room Quality: 7.72
Amenities: 9.25
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 8.73
I
Isaias • couple • us
9
Great stay in easy location to.
Pros:

Gym was nice. Room was great.

Cons:

They are now charging a hourly/daily charge for parking in lot.

2026-06-04 • via Nuitee
M
Miguel • couple • us
4
disappointment
Cons:

we have stayed at this same hotel yearly for over five years to celebrate anniversary event, this year the changes were disappointing, the cleanliness of the pool was lacking, garbage receptacles full throughout the facility , they had a open garbage can at the pool for overflow, the hot tub/jacuzzi at pool was not working, the bar outside at the pool was and has been closed for a while and dirty, the outdoor tv was not working when asked informed could not find remote so left off. the men's restroom was with out toilet paper and dirty had to ask twice , when complaints were made basically looked upon as a annoyance then a customer or guest. the fridge in our room barely kept drinks cool, this year we had to pay for wifi and for parking when in previous years did not. The decline in the hotel is obvious, poor maintenance, cleanliness issues and general apathy of customer service, my wife and I have decided not to return to hotel again despite our anniversary and will travel to non Marriott facility

2026-06-03 • via Nuitee
F
Frank • couple • us
7
Pros:

Location, good rate for a Westin hotel

Cons:

Front desk clerk wasn’t welcoming. She was an older female that wears black glasses.

2026-06-01 • via Nuitee
A
Albert • couple • us
9
2026-06-01 • via Nuitee
R
roxanne • solo_traveller • us
10
Pros:

The hotel was beautiful and located in a great area

Cons:

When checking in, there was only 1 person checking 20 people in. We waited in line for 20 minutes

2026-06-01 • via Nuitee
S
Shante' • couple • us
5
Not a hotel I would book again
Pros:

Location was great. Food within walking distance and airport not far away.

Cons:

Cleanliness of hotel room was unacceptable. The first room we were given smelled like mildew so we had to change rooms. The shower/bathtub was stained and it looked dirty. My husband went to the lobby to grab something to drink and when he came back up with two lemonades, he realized there were two fruit flies in one of the drinks. Thank god we didn’t drink them.

2026-05-31 • via Nuitee
D
Douglas • family_with_children • us
7
Pros:

Location was good. Room was clean and comfortable.

Cons:

You could provide coffee, like most other hotels.

2026-05-29 • via Nuitee
K
K2384YTruthc • Business
2
Don't get HURT on their property!!
Pros:

The management of this hotel ignores you in an effort to make you go away if you have an incident on their property caused by their safety neglect.

I was here in September of 2025 in a business conference and someone had improperly taped down an electrical cord across the walkway to the buffet in the hall area. My shoe caught the cord and I went flying and landed several feet away on my side trying to catch myself prior. I was in a lot of pain so they had me lay there a minute and then they helped me up and took me nearby to a sofa to rest and answer questions about the incident for a report.

They immediately changed the taping of the cord and were all very attentive to my care and gave me a card to contact them if I needed anything. They did ask if I needed an ambulance and I declined because I did not feel like I had broken anything but was just in a lot of pain in my hand and side. Even that day my hand swelled up really bad, turned black and blue and my side was hurting but I thought I would give it some time to heal from the trauma.

A week later I went to ER due to continued pain and swelling. They said my hand was badly hurt but would heal with time and my ribs were bruised but nothing to do for them either. The pain lasted for several weeks and using my hand was difficult and painful. My insurance covered all x-rays and cat scans except for the $50. deductible.

I called the hotel and asked them just to cover that for me since they had said to let them know if I needed anything. They said the manager would call me back. After 4 phone calls with their rep, Skylar, over a period of 5 months with the promise they would get with me and with no returned calls I have decided THEY JUST BLEW ME OFF!

I could have sued them for what happened to me but that is not my style. I thought they were respectable people but apparently NOT. It's not the $50 anymore it the principle.

2026-05-27 • via Tripadvisor
L
Larry • couple • us
10
Pros:

It was an amazing stay, the staff was awesome, Anthony was the best! I would stay again just because of his help. So yes, an excellent place when he is around.

2026-05-25 • via Nuitee
M
Mendez • couple • us
8
Pros:

Private to guess

Cons:

N/A

2026-05-21 • via Nuitee
M
mikeb754 • Solo travel • Minneapolis, Minnesota
2
This hotel has not been remodeled in 30+ years. I cannot believe that Marriott would brand this a a Westin hotel. This h
Pros:

This hotel is in disrepair. I cannot believe they would call us a four star hotel. It has not been remodeled in 30 years.

2026-05-20 • via Tripadvisor
E
Escape43895286021 • Business
10
Anthony and Eric Made Our Stay Memorable
Pros:

We had a really great experience staying here. The front desk supervisor Anthony was incredibly kind, welcoming, and attentive from the moment we arrived. He was very quick to help with anything we needed and made us feel genuinely taken care of throughout our stay. You can tell he truly cares about the guests and goes above and beyond to make everyone feel comfortable.

We also had a great experience with the bartender at the hotel lobby bar, Erik. He was friendly, easy to talk to, and made the atmosphere feel very relaxed and enjoyable. Both of them really helped make our stay memorable. Thank you again for such wonderful hospitality!

2026-05-18 • via Tripadvisor
J
Jasmine • couple • us
10
2026-05-12 • via Nuitee
A
Armando • solo_traveller • us
10
Pros:

Very nice

Cons:

All good

2026-05-11 • via Nuitee
P
Perez • family_with_children • us
8
2026-05-07 • via Nuitee
S
Shamonn • couple • us
10
Best location for a romantic getaway.
Pros:

The room was perfect...with the city view.

2026-05-02 • via Nuitee
A
Alcide • couple • us
10
Pros:

pool

Cons:

nothing

2026-04-30 • via Nuitee
S
S6962JEjr • Family • Los Angeles, California
8
Experience
Pros:

We enjoyed staying here, Anthony at check in was very helpful. Rooms were nice, food was good at restaurant. Had a great time and just in time for San Antinio Festival.

2026-04-26 • via Tripadvisor
K
Kyle • solo_traveller • us
10
2026-04-22 • via Nuitee
2
248b5c0399b070e433667c9313ae8d91 • solo_traveller • us
1
Cons:

They had a party both nights next door until 6am and hotel staff did not do anything about it. Could not sleep both nights because of loud music and people

2026-04-18 • via Nuitee