Sheraton Philadelphia Downtown

Hotels
•
Sheraton
9 (655 reviews)
201 North 17th Street , Philadelphia , US
+1 215-448-2000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great downtown location
Friendly staff in some areas
Cons:
Cleanliness issues
Unprofessional service at the reception
Overpriced for the quality

Categories

Cleanliness
7
Disgusting & dirty throughout entire place; multiple mentions of cleanliness issues.
Service
10
Mixed reviews; some staff were accommodating, but reception staff described as unprofessional.
Location
10
Great downtown location; easy access to amenities within walking distance.
Room Quality
9.5
Rooms were described as okay, but some complaints about cleanliness and maintenance.
Amenities
10
Facilities and services are present but experienced issues with wait times and staff attentiveness.
Value for Money
8
Overpriced compared to the quality and services provided.
Food and Beverage
7.5
Negative feedback regarding the quality of food and beverage offerings.
Overall Experience
10
Despite significant issues, some enjoyed their stay; needed improvements were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:23

Property Description

Centrally Located in Downtown Philadelphia
Sheraton Philadelphia Downtown is conveniently situated near key attractions like museums, the Pennsylvania Convention Center, and LOVE Park.

Modern Amenities for Comfort
Guests can unwind in redesigned, spacious rooms with Smart HDTVs, in-room entertainment, and convenient workspaces. The hotel also offers a fitness center with Peloton® bikes for health enthusiasts.

Dining Options and Nearby Attractions
Indulge in delicious meals at the on-site Local Cafe and The Terrace, or explore nearby landmarks like The Franklin Institute, Philadelphia Museum of Art, and Liberty Bell Center.

To experience the perfect blend of comfort and convenience in Downtown Philadelphia, book your stay at Sheraton Philadelphia Downtown today.

Important information:

Guests must be 21 years or older and have a photo identity card to make a reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Guest Reviews

9
Based on 655 reviews
Cleanliness: 7
Service: 10
Location: 10
Room Quality: 9.5
Amenities: 10
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 10
K
Kristen • solo_traveller • us
9
Pros:

Helpful staff during busy convention

Cons:

How loud the noise is from elevators when room in nearby

2026-09-18 • via Nuitee
D
Dimitar • extended_group • bg
10
2026-09-17 • via Nuitee
R
Remo • couple • ch
8
Pros:

Sehr schönes Zimmer. Gute Lage

2026-09-15 • via Nuitee
H
Heather • solo_traveller • us
8
2026-09-14 • via Nuitee
R
reed • solo_traveller • us
1
2026-09-12 • via Nuitee
S
Stefan • solo_traveller • de
2
Pros:

Location

Cons:

No housekeeping, old and unclean interior, loid AC, Doors not working properly

2026-09-08 • via Nuitee
M
Monique • couple • us
7
2026-09-07 • via Nuitee
E
Evans • solo_traveller • us
10
Felt luxurious.
Pros:

The check in staff were very professional and helpful. Derrick helped me when I checked in the 1st night. I had to change my plans and book a 2nd night, Ronaldo very patiently helped me navigate that. There was another gentleman on Saturday morning that helped me arrange things, but I didn't get his name.
Anyone who plans to stay, get breakfast added to your payment. The food was delicious. The variety and display was so nice.
The shower pressure was fantastic for washing away your travel stress. The lotions and soaps smelled great, kind of masculine but not too much.

Cons:

I didn't like that I had to go back home. I traveled with my son and he barely wanted to sightsee, he enjoyed the room so much.

2026-09-04 • via Nuitee
R
Ricardo • extended_group • co
8
2026-09-01 • via Nuitee
J
Janice • solo_traveller • us
9
I liked the hotel. I will use it again and I will recommend it to others.
Pros:

Staff was very helpful and pleasant. From the front desk to the valet to the bartenders.

Cons:

Better lightening in the bathroom.

2026-08-31 • via Nuitee
A
Aleksandra • family_with_children • pl
8
Pros:

The room was spacious and clean, with comfortable beds. In my opinion, for a hotel of this size, parking and breakfast should be included in the price. The location was excellent, making it a good base for exploring the city.

2026-08-30 • via Nuitee
J
Jürgen • solo_traveller • de
10
2026-08-28 • via Nuitee
N
Natalia Andrea • solo_traveller • co
10
Genial
Pros:

Es lindo

Cons:

Deberían tener opción de incluir desayuno

2026-08-27 • via Nuitee
D
Darnell • couple • us
9
2026-08-23 • via Nuitee
R
Rosario • family_with_children • it
8
2026-08-20 • via Nuitee
N
nomans311 • Business
10
Worth the Price
Pros:

Expensive, but worth the price. I had a very pleasant stay at the Sheraton Philadelphia. The staff kindly offered me complimentary early check-in at 8 am, despite the official check-in time being 5 PM, which was incredibly helpful after a long flight and with jet lag.
Housekeeping was provided daily and professionally, with towels, water, and amenities replenished properly. There was none of the usual pressure to reduce towel or water usage that can sometimes feel more like cost-cutting.
Overall, Sheraton took care of everything in the background so I could focus on enjoying your trip and the city. A comfortable, professional, and genuinely worthwhile stay.

2026-08-15 • via Tripadvisor
A
alex • extended_group • ec
10
2026-08-13 • via Nuitee
D
davideH5039EH • Business
10
Very good customer service.
Pros:

Great experience at our business conference. Good customer service at front desk. Clean rooms and good room servicing/maid services. Good food available.

2026-07-23 • via Tripadvisor
Y
Y5220UZmayac • Business
10
Nice service
Pros:

I left my phone charger at home while traveling, and my phone died before I arrived at the hotel. Fortunately, Eddie at the front desk kindly offered to lend me his charger until I could buy one from a nearby store. His generosity was much appreciated.

2026-07-22 • via Tripadvisor
M
Minh Hoang • extended_group • vn
10
2026-07-18 • via Nuitee