Sheraton Philadelphia Downtown

Hotels
•
Sheraton
9 (616 reviews)
201 North 17th Street , Philadelphia , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great downtown location
Friendly staff in some areas
Cons:
Cleanliness issues
Unprofessional service at the reception
Overpriced for the quality

Categories

Cleanliness
7
Disgusting & dirty throughout entire place; multiple mentions of cleanliness issues.
Service
10
Mixed reviews; some staff were accommodating, but reception staff described as unprofessional.
Location
10
Great downtown location; easy access to amenities within walking distance.
Room Quality
9.5
Rooms were described as okay, but some complaints about cleanliness and maintenance.
Amenities
10
Facilities and services are present but experienced issues with wait times and staff attentiveness.
Value for Money
8
Overpriced compared to the quality and services provided.
Food and Beverage
7.5
Negative feedback regarding the quality of food and beverage offerings.
Overall Experience
10
Despite significant issues, some enjoyed their stay; needed improvements were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:23

Property Description

Centrally Located in Downtown Philadelphia
Sheraton Philadelphia Downtown is conveniently situated near key attractions like museums, the Pennsylvania Convention Center, and LOVE Park.

Modern Amenities for Comfort
Guests can unwind in redesigned, spacious rooms with Smart HDTVs, in-room entertainment, and convenient workspaces. The hotel also offers a fitness center with Peloton® bikes for health enthusiasts.

Dining Options and Nearby Attractions
Indulge in delicious meals at the on-site Local Cafe and The Terrace, or explore nearby landmarks like The Franklin Institute, Philadelphia Museum of Art, and Liberty Bell Center.

To experience the perfect blend of comfort and convenience in Downtown Philadelphia, book your stay at Sheraton Philadelphia Downtown today.

Important information:

Guests must be 21 years or older and have a photo identity card to make a reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Guest Reviews

9
Based on 616 reviews
Cleanliness: 7
Service: 10
Location: 10
Room Quality: 9.5
Amenities: 10
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 10
V
Vanessa • family_with_children • us
8
2026-05-16 • via Nuitee
B
Brandon • family_with_children • us
9
Pros:

Great customer service and assistance from Tanida at the front desk. Upon our arrival Tanida was very friendly. We also needed extra items delivered, and she came through very quickly. Tanida was exceptional!

2026-05-15 • via Nuitee
R
Rick • extended_group • nl
8
2026-05-11 • via Nuitee
D
denae • solo_traveller • us
7
Cons:

The room had an odor

2026-05-11 • via Nuitee
R
Ronan • couple • us
7
2026-05-08 • via Nuitee
5
534kirag • Business • New York City, New York
10
Give Steven C a Raise!!!!!
Pros:

I recently tore my ACL and am on crutches. Steven Corley helped me with my bags to the car. He helped me get in and made sure I was safe and comfortable. He was incredibly professional, kind, and service oriented. The Sheraton is lucky to have him on staff.

2026-05-06 • via Tripadvisor
C
Consuelo Del Val • family_with_children • us
1
Not kid friendly.
Pros:

Location

Cons:

I first sent messages on Booking asking to have a crib set up in the room and they went unanswered. Then I called twice and I was assured the crib would be there. I asked them at check in and they said it would be installed shortly. I reminded them on our way out at 5 pm and they said they would call to set it up. We came back from dinner, and crib was not here. It’s 9 pm and I’m rocking my baby with nowhere to out him down. My husband went to the front desk and they said they cannot find the crib (?!). I chose this hotel instead of a cheaper one because I would have a crib.
Update: they gave me a partial refund.

2026-05-06 • via Nuitee
C
Clarence • solo_traveller • lc
9
Pros:

Very clean and generally nice staff.

Cons:

Some procedures were not cistomer friendly.

2026-05-05 • via Nuitee
A
Andrea • solo_traveller • us
5
Pros:

The best thing was the gentleman who worked at The Terrace restaurant who couldn't have been more helpful and kind.

Cons:

The rooms and the hallways (carpets) felt old and dirty. Shower was very suspect in terms of how clean it was.

2026-05-04 • via Nuitee
G
Greg • solo_traveller • us
7
2026-05-04 • via Nuitee
C
Cassia • extended_group • us
8
Pros:

Great location, room very nice and great size, and staff all very friendly

Cons:

N/A

2026-05-03 • via Nuitee
• extended_group • lc
8
2026-04-27 • via Nuitee
M
Melody • solo_traveller • us
4
2026-04-27 • via Nuitee
B
bonitac936 • Couples
10
Great experience
Pros:

Tianda was the perfect person to have at the front desk. Very welcoming, courteous and professional.

2026-04-23 • via Tripadvisor
K
Kupfer • solo_traveller • us
10
Pros:

Room was nice. Restaurant on hotel was good

2026-04-23 • via Nuitee
M
Melissa • family_with_children • us
9
The overall service was good. Our room was comfortable and clean.
Pros:

The staff in the restaurant and bar were very friendly. Always eager to help.

Cons:

It was very expensive for me.

2026-04-20 • via Nuitee
S
Serfidis • couple • us
10
2026-04-18 • via Nuitee
A
Andrew • solo_traveller • gb
6
Typical conference hotel stay - convenient, but not great value for money.
Pros:

City-centre location. Generally good service from the staff.

Cons:

Value for money was not great. Also, I had a room next to the elevators, which was quite noisy.

2026-04-13 • via Nuitee
A
amandawC1451JE • Family
10
Front desk staff (James!) are great
Pros:

James at the front desk (sunday mornings) was unbelievably helpful! He was funny and sweet and really helped solidify the experience for me and my family! He was amazing. The hotel was great, in a good location, clean rooms and very comfortable beds.

2026-04-12 • via Tripadvisor
7
737hawam • Friends getaway
10
Great customer experience
Pros:

Great customer service by far. 100% for James at the front desk. He was very polite and treated us with respect..

2026-04-05 • via Tripadvisor