Sheraton Philadelphia Downtown

Hotels
•
Sheraton
9 (593 reviews)
201 North 17th Street , Philadelphia , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great downtown location
Friendly staff in some areas
Cons:
Cleanliness issues
Unprofessional service at the reception
Overpriced for the quality

Categories

Cleanliness
7
Disgusting & dirty throughout entire place; multiple mentions of cleanliness issues.
Service
10
Mixed reviews; some staff were accommodating, but reception staff described as unprofessional.
Location
10
Great downtown location; easy access to amenities within walking distance.
Room Quality
9.5
Rooms were described as okay, but some complaints about cleanliness and maintenance.
Amenities
10
Facilities and services are present but experienced issues with wait times and staff attentiveness.
Value for Money
8
Overpriced compared to the quality and services provided.
Food and Beverage
7.5
Negative feedback regarding the quality of food and beverage offerings.
Overall Experience
10
Despite significant issues, some enjoyed their stay; needed improvements were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:23

Property Description

Centrally Located in Downtown Philadelphia
Sheraton Philadelphia Downtown is conveniently situated near key attractions like museums, the Pennsylvania Convention Center, and LOVE Park.

Modern Amenities for Comfort
Guests can unwind in redesigned, spacious rooms with Smart HDTVs, in-room entertainment, and convenient workspaces. The hotel also offers a fitness center with Peloton® bikes for health enthusiasts.

Dining Options and Nearby Attractions
Indulge in delicious meals at the on-site Local Cafe and The Terrace, or explore nearby landmarks like The Franklin Institute, Philadelphia Museum of Art, and Liberty Bell Center.

To experience the perfect blend of comfort and convenience in Downtown Philadelphia, book your stay at Sheraton Philadelphia Downtown today.

Important information:

Guests must be 21 years or older and have a photo identity card to make a reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Guest Reviews

9
Based on 593 reviews
Cleanliness: 7
Service: 10
Location: 10
Room Quality: 9.5
Amenities: 10
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 10
A
Acampora • solo_traveller • us
8
2026-04-04 • via Nuitee
R
Redding • solo_traveller • us
8
Great location and very courteous staff especially the morning person at the coffee shop
Pros:

Noticed in the bathroom that hot water was intermittent at best. Mostly cold water came out of the tap no matter how long I let it run

2026-03-23 • via Nuitee
S
Sergio • solo_traveller • cr
8
Aceptable
Pros:

Ubicación

Cons:

Faltaban cosas en la habitación como Papel Higiénico

2026-03-19 • via Nuitee
D
Daniel • extended_group • us
1
2026-03-17 • via Nuitee
R
RabbiRosalind • Business • Jerusalem, Jerusalem District
6
A mediocre hotel
Pros:

The staff was fantastic and very attentive. But the food was horrible and very expensive. There was nothing special about the guest rooms.

2026-03-12 • via Tripadvisor
R
Robert • solo_traveller • us
9
2026-03-04 • via Nuitee
S
Shcherba • family_with_children • us
3
2026-02-28 • via Nuitee
Z
Zachary • couple • us
1
2026-02-27 • via Nuitee
W
williet605 • Family
10
Gena & James are GREAT!!!
Pros:

My family traveled from NY due to a death in the family. The services and comfort provided by Gena during check-in was very comforting and accommodating. Both James and Gena have been wonderful uplifting spirits and I’m happy and grateful for the experience here at the Sheridan and the services provided.

2026-02-21 • via Tripadvisor
T
tristatea2026 • Business
10
Amazing stay
Pros:

The desk lady, Gena, was ABSOLUTELY amazing. She really made my experience memorable, and worth the money spent. She also helped me to experience the club lounge which is definitely worth it for travelers! I travel to Delaware often for business, and typically stay in Wilmington and drive from the airport. I decided to stay closer to the airport this time and that is exactly what I will be doing from here on out, at the Sheraton Downtown Philadelphia.

Thanks Gena!!

2026-02-20 • via Tripadvisor
J
jennifersN9303XZ • Business
8
I don’t have a choice in the matter. It is a company stay.
Pros:

I would love to be able to give this Hotel a five out of five. But the doors are very loud and rattle when they slam. For whatever reason the halls reverberate sounds more so than other hotel room halls. I don’t have an explanation for that, they’re just very loud.

But people are what give things meaning and most of the staff were very gracious and accommodating

2026-02-15 • via Tripadvisor
S
Samiam39 • Business • Pennsburg, Pennsylvania
10
Wonderful Check In
Pros:

I was incredibly grateful for the help at the desk. Tiana was attentive and kind. It was a wonderful way to start my stay! Thank you

2026-02-01 • via Tripadvisor
M
Mike Rawlings • family_with_children • us
8
2026-01-30 • via Nuitee
S
shawn • family_with_children • us
9
Pros:

Convenance

Cons:

Had to switch rooms,was supposed to be a pull out couch,and even the second room didn't have one.Three grown people on 2 full beds wasn't comfortable.Not what it advertised

2026-01-28 • via Nuitee
E
Endress • family_with_children • us
10
Great as always.
Pros:

Staff was all friendly from the front desk to the valets.
Bartenders were friendly, professional and efficient.
The location was perfect to the theater and easy for my daughter to get to.

Cons:

Nothing, I have stayed here before.
The lock on our door did not work properly. We reported it upon checkout.

2026-01-26 • via Nuitee
J
Jessj • family_with_children • au
8
The highlight of the room was definitely the views. Very clean and spacious rooms.
Pros:

The highlight of the room was definitely the view, which was breathtaking both day and night. The room itself was spotless and comfortable, making it a perfect place to relax and take it all in

Cons:

None

2026-01-23 • via Nuitee
R
Ralph • extended_group • us
10
2026-01-20 • via Nuitee
R
Ronald • couple • us
9
Overall the stay was exceptional. Everything I needed and wanted to see was in walking distance
Pros:

I loved my suite and the location of hotel.

Cons:

Parking is the worst.. way too expensive

2026-01-20 • via Nuitee
F
Fred • couple • us
9
Just Fine
Pros:

The Zoo

Cons:

Traffic was rough

2026-01-19 • via Nuitee
M
manouk • extended_group • nl
7
Goeie plek voor goeie prijs
Pros:

geen hinder van gehad

Cons:

kosten parkeren buitensporig hoog

2026-01-19 • via Nuitee