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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Special diet menus - on request
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Allergy-free room
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Outdoor pool - seasonal
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Snack bar
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ATM/cash machine on site
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Heated pool
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Outdoor furniture
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Picnic area
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Shallow end
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
Review Highlights
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Property Description
Lagoon View Rooms and Exceptional Dining
Experience luxury at Grand Bay Hotel San Francisco with rooms overlooking a picturesque lagoon. Indulge in comfort with a work desk, coffee machine, and room service. Delight your palate at Waterside Grill and Lounge, offering local cuisine with lagoon views, or sip unique cocktails at the Bar overlooking the pool.
Relaxation and Recreation
Swim in the outdoor pool, stay active in the gym, and explore the gift shop for souvenirs.
Convenient Location
Located just 30 km from Silicon Valley and a short drive from San Francisco, enjoy the best of both worlds with shopping, dining, and entertainment at your doorstep. Book now for an unforgettable stay at Grand Bay Hotel San Francisco.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The staff we nice. Overwise, I would not recommend the hotel. To start off they have the nerve to charge $50 for self parking in a dead corporate park. Marriott has gotten so cheap, and really hates their customers to pull off this level of CORPORATE GREED. Why do I still stay at their janky overpriced hotels. This hotel is old and really needs an update, more like an aging motel. They don't even have automatic doors in the front. The rooms were dated and dingy. The gym was nice, I will give them that.
If you want to save money on parking the Spring Hill hotel a block away charges $25 a night, which is still a ripe off but better than $50. Or do what I did and park in the neighborhood behind the parking garage, 5 min walk but saved me $100+.
3 nights late June 2026. We thoroughly enjoyed our stay here and will return. The staff is very friendly and accommodating. We were in an accessible room, so standard rooms may offer different shower, closet, or other features.
PRO:
* Quiet, large comfortable rooms.
* Blissful sleep! Comfortable mattress, thoughtful bedding.
* Great shower with separate handheld wand plus overhead.
* Large hotel, welcoming, very comfortable with understated refined and grand spaces.
* Food is good, ditto coffee.
* Great location: 5 min to Rt-101.
* Quiet, safe neighborhood. Lakeside. Beautiful landscaping.
* Nearby park(s) for kids are shady and clean (5 min from hotel).
* Long walks/runs possible from hotel through nice neighborhood with little car traffic.
CON:
* Closet if in accessible room: small, no rack for dresses/pants, only over & under racks.
* $$$ parking: $50/night for valet or self-park in covered structure next door.
* Klugey separate registration for self-parking at front desk check-in, billed by 3rd party. Tip: Know your car license number to have for registration. Allow extra time when you retrieve your self-parked car the first time.
* Valet staff is very friendly, but hotel's drop off and pickup system is inefficient.
Larger hotel, rooms had everything i need and breakfast in bar / seating area offered plenty of options. Staff at reception where friendly and hotel offers a nice gym and pool with a view on the small lake. There is also a nice terrace area outside to enjoy a drink or food. Hotel is located in the flight path of small recreational airport so you get the occasional Cessna type airplane passing overhead. Big compliment to bar staff who did a great job. One downside to this hotel is the parking garage across the street. It's managed by an online platform not tied to the hotel and requires a sign up and check out procedure - i didn't like the experience at all and hotel staff can't really help as its not their system. The hotel also offers an in house coffee shop and small market for the base necessities. Its a good option if you need to be in the neighborhood for business.
Would not recommend staying at this hotel at all. We were shocked to learn that the parking garage charged $50 a day and had to be paid through an app. The concierge at the check-in scoffed at me when I asked if that price was for hotel guests as well. Our room was also disappointing. The window was mostly blocked, the coffee machine had to be replaced, and the shower water pressure was weak.
We also saw the floor our room was on had signs everywhere warning guests that the floor had tobacco smoke despite the management insisting that it is a smoke-free hotel. I assume the floor used to be a smoking floor and the management did not want to be honest about putting guests in formerly smoking-rooms.
I saw another review here after we arrived that explains it best; "deceptive practices". Don't waste your money, pay a little extra and stay somewhere nicer and closer or bite the bullet and go with a niche hotel. Marriott has really lowered their standards.
This hotel is a well kept secret. Our stay was wonderful. The staff is friendly, receptive and willing to assist in any way. Our room was clean, bright and comfortable. The restaurant is a good choice based on hotel restaurants. We were more than pleasantly surprised and would be happy to stay there again.
Would not recommend this hotel at all. Service when checking in was rude and unhelpful. Charge $50 a night for self parking, make you register on an app and charge an additional $3 convenience fee. Additionally when you park, there are only stairs next to the ramp with no handicap ramps on the sidewalk to roll your luggage. The front desk staff did not know how to use the system and just said “it’s handled by an external company” and had to call a manager in to help set it up. The QR code they provided did not work and was very complicated to use for someone who uses apps all the time to check in, make reservations etc. even if you valet park you have to register for the app to pay as they can’t add it to your hotel bill. Have stayed at other hotels that were free or reasonably priced. Will definitely be staying elsewhere. Rooms were small, clean but nothing special. There was not even an exhaust fan in the bathroom or ceiling on the closet
near my office, I thought I would make this my go-to hotel to stay at when I don't want to make the long drive home and sit in traffic, i could just some here and stay a night or two and go home another day. my view was of a rooftop with rocks, parking was $30 a day and there is a Las Vegas-style resort fee?! the Radisson down the street has a pool and they don't charge a resort fee. greed. wont do it. I go to the Radisson now.
I will not be staying here again. It tried it out because the base rate was competitive with other Redwood City area hotels. (Note that the hotel is NOT in SF- it's actually 24 miles from the Ferry Building for instance). But with $49 self parking and a $20 "amenity fee" things start adding up very quickly for little real value. I could see where this hotel was probably once very good, but at this point there needs to be a major refurbishment - scuffs throughout, brown water when starting my shower, and a bed mattress that was much past its prime.
First of all, don't be misled by the name -- this hotel is nowhere near San Francisco, 25 miles away from Union Square. But they're charging San Francisco prices for room and room service. We were offered various services (wi-fi, welcome drink, etc) all of which were supposed to be credited from the bill, an unnecessary and cumbersome extra stage for me to track, and not all of those credits got credited. Oh, and the water never got hot and the final morning it was positively cold.
Absolutely terrible. No hot water and no response or reaction from management. No apology or explanation. I am appalled. Also very very uncomfortable bed and room smelled like cat pee (seriously). Long long waits at check in and check out. Extremely poor, untrained and unhelpful staff.
The restaurant had great service from Benedicto and José. The food at the Waterside Lounge was delicious. Would come again!
Great service at the restaurant. Bennie, Chelsea, & Nathan were attentive to ensure a pleasant meal. Raul, Miguel and Nacho would also check to see if I needed anything.
This was my first time here. I will definitely be back. The room was spacious and super comfortable. That comfort was doubled and made even better by the fact that, unlike other chains, went for beds of a reasonable height. For the first time in forever, I didn't require a ladder to get into a hotel bed.
While all of the staff were friendly and attentive, I want to give a special shout out to the restaurant. Not only was everything I ate this weekend super yummy (kudos to the chefs), the wait staff (Cindi, Alicia, Marco, Nathan, Mirko, Tulio, and Sergio) went above and beyond.
I have difficulty with walking and use a cane. These guys, to a fault, never walked fast or left me behind, and waited patiently as I got up and down the steps. They checked on me to make sure I was ok as a solo diner. They kept my water glass and coffee cup full and were never anything but the most wonderful human beings I've run into at a hotel restaurant in a long time. Thank you Grand Bay for hiring such great people! They deserve a standing ovation...and maybe a holiday bonus :)
I had a wonderful experience here and look forward to my next visit.
STAY AWAY FROM THIS PLACE!
I have never been treated so poorly in my life. I’ve been staying at this hotel for over 10 years, and I’ve never experienced such disrespectful, mocking, and unpleasant treatment before.
The Grand Bay has always been a reference for me. I come to the Bay Area often and always stay here. I’ve recommended it to many people and have brought many guests over the years.
But on this particular day (October 21), I brought a group of 30 people, and the man at the front desk (who had no badge or any form of identification) was completely rude and refused to release one of the rooms due to a mistake in their system — even though the room was already 100% paid for!
We had to uncomfortably fit four people into one room. It was the most embarrassing situation I’ve ever experienced, and I never imagined something like this could happen at this hotel.
I’m not sure if management has changed, but STAY AWAY FROM THIS PLACE!
I have stayed here before, but this was the first time since it joined Marriott. The restaurant staff, especially at breakfast, were so kind and attentive. They made a great hotel stay amazing!
Central location
Quiet
Comfortable bed
Nice gym
Not enough luggage carts
$30 to park in unsecured parking garage with lots of theft warning signs
Resort fee for an unheated pool
Cornhoke games with no sacks
Das Personal ist nicht in der Lage, eine korrekte Rechnung auszustellen. Auch auf mehrfache Aufforderung per Mail kommt entweder gar keine Antwort oder erneut die falsche Rechnung mit meiner Privatadresse, obwohl ich immer wieder daraauf hingewiesen habe, dass ich geschäftlich unterwegs bin und aus diesem Grund die Anschrift meiner Firma auf der Rechnung benötige. Sehr schlechter Service
It was our 50th year high school reunion. Stayed at the Grand,where reunion was held. Very clean rooms with great service. Restaurant had excellant chicken wings and crispy Brussel Sprouts,delicious cheesecake and Creme Burlee was gourmet!! Our waiter Benny Nataki Miguel was anazing!! He deserves a 10 star rating for his service!! Highly recommend the Grand if you are in that area. Nice sidewalk area for strolling or bike riding,if you have one.
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