Embassy Suites Charlotte

Hotels
•
Embassy Suites Hotels
8.1 (1118 reviews)
4800 South Tryon Street , Charlotte , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Hospitality
Clean
Helpful staff
Good breakfast
Complimentary drinks
Cons:
Cleanliness issues
Service delays
Maintenance problems
Cold food

Categories

Cleanliness
6.85
Numerous complaints about cleanliness issues including dirty rooms and unclean facilities.
Service
8.35
Mixed reviews on service; initial check-in issues but some staff were described as friendly and helpful.
Location
8.85
Standard quality for this hotel tier.
Room Quality
7.85
Some rooms were not up to standard with maintenance issues reported.
Amenities
8.35
Pool area enjoyable for kids; happy hour and complimentary drinks well received.
Value for Money
7.35
Concerns about pricing versus quality of cleanliness and service.
Food and Beverage
8.85
Breakfast described as phenomenal by some, though issues with temperature noted.
Overall Experience
8.35
Some positive aspects but significant issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:30

Property Description

Convenient Location and Complimentary Shuttle Service
Located near Charlotte's main attractions and the airport, Embassy Suites Charlotte offers easy access to popular venues and provides free shuttle service for guests' convenience.

Comforts of Home and Thoughtful Amenities
Enjoy in-room refrigerators, microwaves, and a free daily cooked-to-order breakfast at the Charlotte Embassy Suites, ensuring a comfortable stay with all the conveniences of home.

Modern Business and Fitness Facilities
With a state-of-the-art business centre, free high-speed internet access, and a modern fitness centre, guests at Embassy Suites Charlotte can stay productive and fit during their stay.

Book your stay at Embassy Suites Charlotte for a seamless blend of comfort, convenience, and excellent service.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 1118 reviews
Cleanliness: 6.85
Service: 8.35
Location: 8.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 7.35
Food and Beverage: 8.85
Overall Experience: 8.35
N
Ndiaye • solo_traveller • us
10
2026-06-05 • via Nuitee
T
Theodore • couple • us
5
Ruined the whole stay by charging $10 for parking when already paying a large amount to stay
Pros:

Always like the happy hour and breakfast

Cons:

Thank you! Great time but kind of ridiculous to charge a 30 + year customer $10 to park when staying at property! Will not be coming back for that reason!

2026-06-05 • via Nuitee
A
Aboubakry • family_with_children • us
10
2026-06-04 • via Nuitee
S
Sharon • family_with_children • us
10
2026-06-03 • via Nuitee
T
tyrone • solo_traveller • us
10
2026-06-03 • via Nuitee
T
Timothy • family_with_children • us
1
I will never be back
Pros:

It had a pool for my kids

Cons:

The staff, very unprofessional, they came in our room way before check out time and took our belongings including our baby’s car seat. We were down stairs eating breakfast before we realized. Only thing the staff said was sorry

2026-06-01 • via Nuitee
D
David • solo_traveller • us
5
Pros:

New rooms, nice and cold in my room. Very friendly staff

Cons:

Elevators broken, too hot in general areas, cleaning staff needs to check soap in showers, not enough staff at the bar.

2026-06-01 • via Nuitee
F
Fabian • extended_group • us
5
Pros:

Everything was great about the property, location, employees

Cons:

The fire alarm started chirping all night long! Every few seconds it was loud chirping noise, we couldn’t get any rest

2026-05-31 • via Nuitee
O
Ofek • solo_traveller • il
8
2026-05-27 • via Nuitee
M
Montrina • couple • us
10
2026-05-26 • via Nuitee
D
Delbys • couple • us
7
2026-05-26 • via Nuitee
C
Chesson • couple • us
10
Always choose Embassy suites as my go to for work and personal travel
Pros:

It was clean and very friendly staff

Cons:

Cleanliness

2026-05-25 • via Nuitee
C
Corina • family_with_children • at
7
2026-05-25 • via Nuitee
M
Monique • extended_group • us
1
2026-05-24 • via Nuitee
C
CreAsia • family_with_children • us
10
2026-05-24 • via Nuitee
L
Lakoya • couple • us
10
Good other than the pets.
Pros:

Everything

Cons:

Pets

2026-05-23 • via Nuitee
J
Joshua • solo_traveller • us
10
2026-05-23 • via Nuitee
C
Caitlin • couple • us
8
2026-05-20 • via Nuitee
S
Soriano • solo_traveller • us
1
2026-05-19 • via Nuitee
J
Jeremi • couple • us
10
This was amazing and the room was very spacious
Pros:

Everything was amazing

Cons:

N/a

2026-05-17 • via Nuitee