Embassy Suites Charlotte

The food was good

The room was very clean,quiet and cozy. Happy Hour was nice and tasty. The food I ordered from the restaurant was very good. The staff was extremely nice and helpful:)

This is a terrible place to stay! If you are looking to stay in charlotte, pick anywhere but here. The staff is very unprofessional and unpleasant to deal with. They charged us twice for the room. Once we finally got checked in, we headed to our room only to arrive at what looked like skid marks all over the carpet🤮. Pubic hair was left around the toilet. I will give them this, they are the only hotel I’ve ever had 3 sinks in the room before. There was a sink in every room lol. We are still in dispute with the hotel for booking us twice for the same room. I would not recommend anyone visiting the charlotte area to stay here. Very loud at night!

This hotel carries the Hilton brand, but my experience did not reflect the standards of service and quality I have come to expect from Hilton properties.

During my stay, I encountered multiple maintenance and cleanliness issues. My initial room had a malfunctioning thermostat that would not operate in automatic mode. As a result, I woke up during the night to an uncomfortably hot room, and no maintenance staff were available to assist. The next morning, we discovered that if we set the air conditioning to either high or low, it would run continuously regardless of the temperature setting. Maintenance never came to my room to address the air conditioning issue. When I spoke with a member of the maintenance team, I was informed that the hotel was undergoing renovations and that replacement thermostats were not available.

The next day, after reporting the issue, I was relocated to a different room. Unfortunately, the second room had a noticeable moldy odor, and several light fixtures were not functioning. I was also told by maintenance that the odor issue could not be addressed, and that replacement light bulbs were inaccessible because housekeeping supplies were locked away. These explanations did not resolve the problems and left me with a room that was both uncomfortable and inadequately maintained.

In addition, I left three separate messages for the hotel manager, Jennifer, seeking assistance and resolution. Despite leaving messages on multiple occasions, I never received a return call. While the front desk staff were consistently courteous and professional, they indicated that they could not take meaningful action without management approval beyond documenting my concerns.

That evening, after attempting to make the room more tolerable by using Lysol repeatedly, I discovered a significant hump or raised area at the foot of the bed. By that point, I was too exhausted to request another room change. Given that the hotel appeared to be fully occupied due to multiple family reunions taking place during my stay, it is unclear whether another room would be available.

What is most disappointing is that basic expectations for a hotel stay—a clean room, functioning air conditioning, adequate lighting, and a comfortable bed—were not met. I have stayed at the Embassy Suites in Uptown Charlotte on several occasions and have always had positive experiences, which made the contrast with this property particularly noticeable.

On the morning of my departure, I observed water leaking from the ceiling near the elevators. The area was not cordoned off; guests were actively trying to avoid the water, and staff appeared unconcerned about the potential safety hazard. It appears that this hotel has not been well maintained and that the staff has not been trained in basic safety procedures.

Overall, my concerns extend beyond the physical condition of the property to the lack of responsiveness from management. Despite multiple attempts to discuss these issues and seek a resolution, I received no follow-up communication. Given the condition of the rooms, the unresolved maintenance concerns, and the lack of management response, I do not believe the experience provided the level of quality or value that guests should reasonably expect from an Embassy Suites property.

The rooms were very clean and roomy.

Do not book at this hotel. I booked a reservation and cancelled it within policy. They charged me for the full price of the stay and then stated they had me as a no show. I have email confirmations of my cancellation. The General Manager will not respond to my emails, or call me back. On Thursday when I called, the employee stated he was there and kept putting me on hold but he would not come to the phone. I have a claim in with my bank to get my money back.

I liked the hotel and the cleanliness

It was clean neat staff was very apologetic for problem s

The location, the lobby and the breakfast.

Fresh eggs at breakfast

This hotel is amazing. Very clean. Indoor pool. Only thing missing is a hot tub. Hotel shuttle bus from the airport. Friendly staff. Excellent breakfast. Nae & Jamill was very friendly and helpful.

The entire visit me and my family was there from 07/23/26-07/26/26 ifs was very wonderful all the staffs from front desk housekeeping, bartender and breakfast they was polite and friendly to me amd my family. Are was great 😊 the young name Mario work in the kitchen he did a good job cooking my omelettes and polite. The bartender Daniel was a great service and polite to me and my family especially he help celebrate my daughter birthday and the guy who check us in on the first day he was very polite friendly and lovely 😊 Thank ti everyone that took part ito make me and my family felts welcome and comfort. The room was cleanliness and comfortable we sleep well 😴 Thank you

Mario the chef was excellent. His skills and courtesy to serve is outstanding. His omelette was excellent and off the chain, meaning very satisfying. Thank you Mario.