Embassy Suites Charlotte

Hotels
•
Embassy Suites Hotels
8.1 (1031 reviews)
4800 South Tryon Street , Charlotte , us

listing image 1
Show all photos
Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Hospitality
Clean
Helpful staff
Good breakfast
Complimentary drinks
Cons:
Cleanliness issues
Service delays
Maintenance problems
Cold food

Categories

Cleanliness
6.85
Numerous complaints about cleanliness issues including dirty rooms and unclean facilities.
Service
8.35
Mixed reviews on service; initial check-in issues but some staff were described as friendly and helpful.
Location
8.85
Standard quality for this hotel tier.
Room Quality
7.85
Some rooms were not up to standard with maintenance issues reported.
Amenities
8.35
Pool area enjoyable for kids; happy hour and complimentary drinks well received.
Value for Money
7.35
Concerns about pricing versus quality of cleanliness and service.
Food and Beverage
8.85
Breakfast described as phenomenal by some, though issues with temperature noted.
Overall Experience
8.35
Some positive aspects but significant issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:30

Property Description

Convenient Location and Complimentary Shuttle Service
Located near Charlotte's main attractions and the airport, Embassy Suites Charlotte offers easy access to popular venues and provides free shuttle service for guests' convenience.

Comforts of Home and Thoughtful Amenities
Enjoy in-room refrigerators, microwaves, and a free daily cooked-to-order breakfast at the Charlotte Embassy Suites, ensuring a comfortable stay with all the conveniences of home.

Modern Business and Fitness Facilities
With a state-of-the-art business centre, free high-speed internet access, and a modern fitness centre, guests at Embassy Suites Charlotte can stay productive and fit during their stay.

Book your stay at Embassy Suites Charlotte for a seamless blend of comfort, convenience, and excellent service.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 1031 reviews
Cleanliness: 6.85
Service: 8.35
Location: 8.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 7.35
Food and Beverage: 8.85
Overall Experience: 8.35
Y
Yolanda • extended_group • us
10
2026-03-26 • via Nuitee
S
Smith • couple • us
7
2026-03-26 • via Nuitee
T
teaira • extended_group • us
1
Pros:

The cleanliness of the building

Cons:

The staff was ok but wasn't too concerned about the rollies that help you get your things upstairs which was horrible. My fiance got one took it upstairs he was upstairs less than 5 minutes and a knock on the door from staff. They asked for us to return it or qe would be charged. What got me was the next day when I went to leave no rollies available I had to carry heavy things to my car it was horrible. Staff didnt care and wasn't concerned.

2026-03-23 • via Nuitee
A
Adrienne • solo_traveller • us
10
Pros:

Nice room

2026-03-20 • via Nuitee
L
Lakia • couple • us
9
2026-03-17 • via Nuitee
S
Synethia • couple • nc
8
Pros:

The property was clean and the staff was very nice.

Cons:

The elevators didn’t work and the breakfast wasn’t well organized or have well kept areas.

2026-03-16 • via Nuitee
E
Ebony • solo_traveller • us
10
2026-03-15 • via Nuitee
S
Suzette • extended_group • us
8
The room was nicer than I expected. Overall I was very pleased with my stay and I would stay there
Pros:

I didn’t make it to breakfast. I was there because I had to have surgery that day. I live 3 hours away so I came down the day before. The location was perfect. This place was just a few minutes from the hospital.

Cons:

They were totally remodeling the place. So there was a little noise and dust.

2026-03-14 • via Nuitee
C
Calinto • solo_traveller • us
4
Overall I slept well and room was very clean. Bathroom definitely needed some cleaning
Pros:

The first staff was friendly and helpful. The bedroom was nice and clean.

Cons:

The bathroom had mold on the ceiling.

2026-03-14 • via Nuitee
J
jessica • family_with_children • us
10
2026-03-12 • via Nuitee
H
Hazel • family_with_children • us
10
Pros:

Everything great view

2026-03-09 • via Nuitee
B
brian • couple • us
9
Cons:

The room was to hot at night

2026-03-08 • via Nuitee
K
Katie • couple • us
8
2026-03-07 • via Nuitee
M
Marlene • family_with_children • us
9
Great stay!
Pros:

Very convenient and clean.

Cons:

N/A

2026-03-07 • via Nuitee
S
Shaniqua • couple • us
10
2026-03-05 • via Nuitee
V
Vaccaro • extended_group • us
10
2026-03-05 • via Nuitee
T
Teresa • couple • us
10
Comfortable , very clean staff was amazing
Pros:

Everything was amazing very clean and staff was very nice

2026-03-03 • via Nuitee
T
Tracy • solo_traveller • us
10
It was great! Embassy Suites is always my number one choice!
Pros:

Peacefulness, great customer service, cleanliness and great food and drinks

Cons:

Bathroom sink was slightly clogged up

2026-03-02 • via Nuitee
G
Gemma • couple • us
10
Me and my fiancé came for a concert. We decided to stay an extra day and we literally just lounge the entire day! We too
2026-03-02 • via Nuitee
M
Marilyn • couple • us
10
2026-03-02 • via Nuitee