Facilities

Proposal/romance packages available
Free beach club on site
Free WiFi
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Outdoor furniture
See all facilities

Review Highlights

Pros:
Wellness experience
Amazing staff
Beautiful location

Categories

Cleanliness
7.86
No specific sentiment mentioned; assumed standard cleanliness for a hotel in this category.
Service
8.83
The staff was amazing, super communicative and accommodated our needs/addressed any questions.
Location
8.87
The location in the national park gave us access to several beach clubs and restaurants.
Room Quality
8.32
The room was just as advertised with nature-themed accommodations.
Amenities
8.35
There is a wonderful schedule of activities and unique property amenities.
Value for Money
8.31
Assumed to provide good value given the unique experiences offered.
Food and Beverage
8.36
Access to an open-air restaurant and bar near the beach.
Overall Experience
8.33
Overall, a wonderful wellness experience in nature.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:02

Property Description

Discover a serene paradise at Ikal Hotel Tulum, where relaxation meets breathtaking beauty.

Luxurious Amenities
Indulge in rejuvenating onsite massages or unwind on our stunning terrace and lush garden, designed for ultimate relaxation. Enjoy 24-hour concierge services to cater to your every need and seamless wedding services to create unforgettable memories.

Gastronomic Delights
Savor international cuisine at our beachfront restaurant, Maia, where alfresco dining offers stunning garden views. Don’t miss our inviting beach bar, perfect for refreshing drinks while you soak up the sun.

Comfort and Connectivity
Stay connected with complimentary wireless internet in one of our 19 air-conditioned rooms, featuring comforts like daily housekeeping and bottled water. We also offer a roundtrip airport shuttle for your convenience.

Unlock the ultimate getaway experience and secure your booking at Ikal Hotel Tulum today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 110 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.33
S
Sandrine • solo_traveller • fr
10
Pros:

Lieu idyllique, personnel très agréable .

Cons:

Sargasses sur la plage mais indépendant de l'hôtel...c'était la saison !

2026-06-13 • via Nuitee
V
Valeria • couple • it
9
2026-06-11 • via Nuitee
A
Alice • couple • it
10
Dreamy place and fantastic facilities
Pros:

Literally everything: staff is helpful, flexible, kind and polite, the location is fantastic albeit remote (you can rent bikes for strolling around), great activities like yoga, hearing the sound of ocean waves before sleeping, not to mention the tree house we were in and our private jacuzzi!! I saw negative reviews about the restaurant but I respectfully disagree: the smoothies and beers are great, the portions are large and good, in line with Tulum prices. I like that they provided sustainable and bio shampoo, conditioner and body wash, together with aloe Vera. The bed was also huge and comfortable.
The staff was so kind to plan a trip for us to Chichen Itza, which was also great.
Honestly 10/10, would recommend to anybody and would love to be back one day

Cons:

Mosquitoes and bugs - totally outside of the hotel responsibilities, of course. And obviously, as we are inside a park. There’s a free spray for environment and for the body tho :)
Also make sure you have the reservation at the entrance of the park after entry hours, because police is not always so kind

2026-06-11 • via Nuitee
H
Hevis • extended_group • us
10
2026-06-06 • via Nuitee
E
Elisa • couple • fr
7
2026-06-03 • via Nuitee
E
Elisabeth • couple • fr
10
2026-06-03 • via Nuitee
T
tuğçe • couple • tr
10
Just a true jungle experience
Pros:

We booked one night at IKAL and ended up extending our stay by three more nights.
This is not just a hotel, it’s a true jungle experience. Walking barefoot through white sand to your room, surrounded by nature, feels magical. Our plunge room felt like having a huge private forest all to ourselves.
Despite the rain and the sargassum season, staying here was one of the highlights of our trip and an experience we would absolutely recommend.
A special thank you to all at the front desk, who were incredibly helpful, welcoming, and always happy to assist.
If you want a unique and unforgettable Tulum experience, IKAL is the place

2026-06-03 • via Nuitee
C
CEM • couple • tr
10
2026-05-29 • via Nuitee
N
Nataliya • family_with_children • fr
10
Je recommande vivement!
Pros:

Merci pour l’accueil chaleureux du personnel et pour ce superbe séjour en pleine nature. L’hôtel s’intègre parfaitement à la jungle de Tulum, offrant un cadre authentique et ressourçant. Le service est non seulement rapide, mais également d’une qualité remarquable.

L’environnement est animé par de charmants animaux qui s’aventurent discrètement autour des bungalows, créant une atmosphère intime et apaisante. La plage est très agréable et l’emplacement de l’hôtel procure un sentiment de sécurité tout au long du séjour.

Si vous souhaitez vous isoler et vous ressourcer après une période de travail intense, c’est l’endroit idéal pour se détendre, que ce soit en famille ou en couple. Je recommande vivement !

2026-05-29 • via Nuitee
P
Peter • couple • dk
9
En rigtig god oplevelse som vi er glade for at have haft
Pros:

Det er en fuldstændigt fremragende hotel. Beliggenheden er supersmuk og værelserne/hytterne er skønne. Det var helt ekstatisk at vågne om morgenen og gå ned til stranden og restauranten. Personalet er superflinke og giver gerne gode råd til at rejse alle mulige andre steder hen.

Cons:

Restauranten er dyr og udvalget er begrænset. Hvis man kommer fra København skal man være indstillet på at alt er til "Nyhavn-priser". Hele området er dyrt og der er langt til byen. Vi var forberedte på det og var på ingen måde på budgettur, men jeg ville nok ikke tage dertil igen uanset stedets skønhed. Den der konstante fornemmelse af at blive bondefanget er irriterende. Der er andre smukke steder i Mexico hvor tingene er mere i balance

2026-05-29 • via Nuitee
F
Federico • couple • it
9
Paradiso!!!
Pros:

Tutto splendido

Cons:

Nulla

2026-05-27 • via Nuitee
L
Lexie • solo_traveller • au
10
2026-05-27 • via Nuitee
S
Stéphanie • couple • fr
7
Pros:

Chambre incroyablement magnifique
Le personnel est à votre écoute
Très jolie hôtel

Cons:

Chambre sombre
Il ne faut pas craindre des insectes on s’est fait attaquer par des moustiques même avec le produit
Il faut aimer la nature et les chants des oiseaux

2026-05-24 • via Nuitee
S
Svenja • couple • de
7
Gerne wieder, aber dann in der Hauptsaison
Pros:

Wir waren insgesamt drei Tage vor Ort. Der check-in verlief problemlos. An unserem Zimmer (Maya Dschungel Suite) angekommen wurde uns ein Upgrade angeboten, welches wir jedoch ablehnten. Da wir in der Nebensaison da waren , war sehr wenig los. Das Restaurant MAIA war gar nicht besucht, was uns schon zu denken gegeben hat. Daher können wir über das Essen nichts sagen. Die Preise der Getränke sind schon etwas gehobener für mexikanische Verhältnisse (eine Coca Cola Light aus der Dose umgerechnet 5€). Wasser gibt es an gewissen Stationen umsonst. Das Hotel an sich ist schön gelegen, der Strand ein absoluter Traum. Wofür das Hotel nichts kann ist das Seegras. Damit muss man immer und überall rechnen!! Das Hotel ist nicjt mehr so ganz auf dem neusten Stand. In jeder Suite/Hütte könnte msn etwas renovieren. Bezüglich Stromausfall: wir haben einmal in der Nacht für eine Millisekunde einen Stromausfall gehabt. Danach spring direkt wieder alles an.
Wir würden das Hotel grundsätzlich weiterempfehlen allerdings nicht in der Nebensaison , da es doch schon fast wie ausgestorben ist.

2026-05-22 • via Nuitee
V
Virginie • solo_traveller • fr
10
Pros:

Le site. La salle de bain en plein air

Cons:

Les sargasses

2026-05-19 • via Nuitee
Y
Yahya • couple • fr
7
Beautiful natural experience and great atmosphere, but the comfort did not match a true 5-star standard.
Pros:

A truly unique experience inside the national park, surrounded by nature and just steps from the beach. The atmosphere was beautiful and peaceful. The staff was kind and welcoming, and they even offered us a bottle of champagne for our honeymoon, which was a very nice touch.

Cons:

The comfort level was honestly below what we expected from a property presenting itself as a 5-star experience. We understand the natural concept, but it should still be possible to combine nature with a higher level of comfort and amenities.

2026-05-16 • via Nuitee
H
Hevis • extended_group • us
10
LO recomiendo 100%
Pros:

Todo fue excelente
El servicio es maravilloso
La clase de Yoga excelente
La comida muy rica
las habitaciones hermosas
La vibra del lugar es encantadora

Cons:

Agregar pasta al menú
Agregar pizza al menú
Mejorar el aire acondicionado de algunas habitaciones
Agregar otra marca de prosecco al menú

2026-05-15 • via Nuitee
M
Miriam • couple • fr
10
Good vibe place, living in the nature
Pros:

O design, tudo é lindo. Temos a impressão de que dormimos numa obra de arte.
Apreciamos muito a intimidade do alojamento.
Tinha rede mosquitos🙏 e um mini frigorífico para meter a água e fruta
As infraestruturas da praia são incríveis e lindas
A vibe do hotel é incrível

Cons:

Os preços do restaurante são muito excessivos.
Seria apreciado que o hotel tivesse um serviço para tirar algas, coisa pouca, apenas numa área de 1m , ou aplicar um tapete por cima do sargaço , para que pudéssemos tomar banho no mar apesar do sargaço

2026-05-15 • via Nuitee
N
Noémie • couple • fr
5
Pros:

L’hôtel est dans un environnement calme.

Cons:

La climatisation fonctionnait mal : bien que nous l’ayons réglée au minimum, il faisait tout de même très chaud dans la chambre.
L’eau de la douche était froide et le restaurant de l’hôtel est très cher.

De plus, l’hôtel étant situé dans une zone protégée, il faut payer des frais supplémentaires chaque jour pour y accéder. Par conséquent, lors des excursions, les prestataires ne peuvent pas venir vous chercher directement à l’hôtel : il faut marcher plus de 30 minutes, et l’établissement ne propose aucun service de navette, ce qui est assez surprenant compte tenu du prix de la chambre.
Le wifi ne marchait pas.

En résumé, le rapport qualité-prix ne correspond pas du tout au niveau de service proposé.

2026-05-14 • via Nuitee
S
souhaia • solo_traveller • fr
10
Pros:

Une bulle de detente au paradis

Cons:

L'obligation de payer l'entrée dans la réserve si on sort et on rentre avant 17h.

2026-05-14 • via Nuitee