Hotel Novotel Brussels Off Grand Place

Hotels
Novotel
8.5 (4790 reviews)
Rue du Marché aux Herbes 120 , Brussels , be

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Issues with room quality
Food variety needs improvement

Categories

Cleanliness
8.46
Some reviews noted issues with room upkeep, but generally mentioned clean rooms.
Service
9.43
Staff are consistently described as friendly, helpful, and polite.
Location
9.47
Multiple reviews highlight excellent location near attractions.
Room Quality
7.92
Issues were raised about the quality of bedding and aging bathrooms.
Amenities
8.45
Amenities were generally viewed positively, although some noted a lack of variety in food.
Value for Money
7.41
Some reviews expressed concerns about pricing compared to room quality.
Food and Beverage
7.96
Food was mentioned to be repetitive and lacking variety.
Overall Experience
8.93
Overall positive experience despite some criticisms regarding amenities and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:34

Property Description

Central Location near Grand Place
Novotel Brussels Off Grand Place offers air-conditioned rooms just steps away from the iconic Grand Place in Brussels. Explore the historic heart of the city with ease.

Comfort and Convenience
Each room is equipped with modern amenities including a flat-screen TV, work desk, and cozy sofa. Guests can unwind with a drink from the minibar or enjoy a hot beverage in the comfort of their room.

Dining and Leisure Options
Indulge in international cuisine at the Gourmet Bar or sip on a cocktail while enjoying the vibrant atmosphere. Take advantage of the bicycle rental, fitness centre, and street terrace for a relaxing stay.

Experience the best of Brussels at Novotel Brussels Off Grand Place. Book your stay now for a memorable trip!

Important information:

Please note that guests are required to show the credit card the booking was made with, or an authorization form signed by the credit card holder if he/she is not traveling along. Otherwise the payment will not be accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 4790 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 8.93
D
Derya family_with_children tr
9
2026-06-19 via Nuitee
N
Nesime Bahar family_with_children tr
10
Çok memnun kaldık, Brüksel’e tekrar gidersem kesinlikle burada konaklarım.
Pros:

Konumu çok merkeziydi, kahvaltısı birçok otele nazaran zengin çeşitliliğe sahipti ve azalan ürünler hemen tamamlanıyordu, otelin içi ve dışındaki oturma alanları büyük ve konforluydu. Oda büyüklüğü gayet yeterli, yatakları gayet rahattı ve çalışanlar son derece nazik ve yardımseverdi.

Cons:

Odalarda terlik olmaması…

2026-06-18 via Nuitee
S
sibel family_with_children tr
10
mükemmel
Pros:

konumu

Cons:

herşeyden memnun kaldık

2026-06-18 via Nuitee
J
jovimendes family_with_children br
10
ótimo hotel, vizinho a estação central e o centro histórico
Pros:

boa localização

Cons:

nada

2026-06-17 via Nuitee
A
Antonio couple br
9
Bom custo benefício
Pros:

Localização

Cons:

Cama

2026-06-17 via Nuitee
S
Sandrine family_with_children lb
9
Cons:

I needed to check the luggage weight twice. and the tool wasn’t available to be used in the room once over two. It’ll be great to have it more easily

2026-06-17 via Nuitee
G
gonzalez perez solo_traveller es
10
2026-06-16 via Nuitee
M
Marsida family_with_children al
8
Would definitely recomend and choose again
Pros:

It was clean, cosy and with a modern touch. Staff were welcoming and helpful. Position right in the city center, with everything important that could be reached on foot. Very close to the central station, main attractions, restaurants and the nice city vibe.

Cons:

Like in most accommodations in the area the toilet is separate from shower and it does not have a sink inside to wash the hands. You have to go from toilet to shower room to maintain your good hygiene.

2026-06-16 via Nuitee
M
Michael solo_traveller be
8
Ideaal om Brussel te verkennen
Pros:

Ligging en personeel

Cons:

/

2026-06-14 via Nuitee
T
Tiago family_with_children au
9
Excellent Location
Pros:

Excellent location. Confortable and clean

Cons:

Value for money. I still feel overpriced

2026-06-14 via Nuitee
M
Momo solo_traveller fr
9
Fabuleux
Pros:

J’ai tout aimé

Cons:

Rien

2026-06-14 via Nuitee
M
Mehmet family_with_children tr
10
2026-06-14 via Nuitee
K
karyn1983 Family Singapore
6
Air condition not working
Pros:

The location of this hotel is excellent—just a short walk from Brussels Central Station and Grand Place, making it very convenient for sightseeing.

Unfortunately, our stay was affected by a major issue: the air conditioning in our room was not working. We reported it, but were informed that no technician was available to fix it. We also requested a room change, but were told that no alternative rooms were available.

While the staff were polite and brought us fans, I would think a functioning air-conditioning system is a basic expectation, especially during warmer weather. For a hotel of this standard, I would have expected a more satisfactory response to the situation.

Great location, but the handling of this issue left much to be desired.

2026-06-13 via Tripadvisor
M
Massimo family_with_children it
10
2026-06-13 via Nuitee
A
Agnieszka solo_traveller pl
9
Pros:

Pokój dla 2 doroslych i 2 nastolatków odpowiedniej wielkości. Bardzo dobrym pomysłem są 2 łóżka dostawki dla dzieciaków a nie jedna sofa. Bardxo duży plus! Bardzo dobre śniadania. Położenie hotelu w samym centrum.

Cons:

Wszystko bylo ok.

2026-06-13 via Nuitee
B
Bauyrzhan solo_traveller kz
8
2026-06-12 via Nuitee
G
Görkem family_with_children tr
7
2026-06-12 via Nuitee
A
Akane family_with_children jp
7
2026-06-11 via Nuitee
K
keichiro13 family_with_children hu
10
The hotel is awesome.
Pros:

Very close to everything, so it is the best location. Staff was very kind and helpful. It was very clean and nice. The lounge was nice as well.

Cons:

There was only public wifi.

2026-06-11 via Nuitee
R
richard couple co
8
Pros:

Ubicacion

Cons:

Checkout a las 11 muy temprano...desayuno regular

2026-06-11 via Nuitee