The Balmoral Hotel

Hotels
Independent
7.8 (121 reviews)
125 OR Tambo Parade, Durban, KwaZulu-Natal, 4000 , Durban , ZA

Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
Elevator
Supervised childcare/activities
Conference space
See all facilities

Review Highlights

Pros:
Good location
Good breakfast options
Brilliantly attentive staff
Cons:
Check-in issues
Unclean room
Loud noise at night

Categories

Cleanliness
5.76
Room was not made correctly and had items from former occupants.
Service
7.73
General service issues with check-in and room access.
Location
9.77
Great location right on the sea shore.
Room Quality
6.72
Initial room was not clean; second room had issues with keys.
Amenities
8.25
All amenities were supplied.
Value for Money
8.21
Decent value given the location, but affected by issues during stay.
Food and Beverage
8.76
Good breakfast options available.
Overall Experience
7.23
Worst experience at a hotel due to service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:00

Property Description

Discover a hidden gem nestled in the heart of Durban, where comfort meets elegance at The Balmoral Hotel.

Unmatched Locations
Enjoy breathtaking views from our terrace, just steps away from the pristine beaches of Golden Mile and a short stroll to Durban Funworld. Perfectly situated for both leisure and business travelers, you’ll find your desires catered to around every corner.

Exquisite Dining
Savor delectable Halal dishes at our on-site restaurant or indulge in 24-hour room service for those late-night cravings. Pair your culinary experience with a buffet breakfast to start your day refreshed and energized.

Exceptional Services
Stay connected with complimentary wireless internet while our attentive concierge is at your service for all your needs. Whether you're unwinding at our common area TV or taking advantage of our business center, each visit promises an unforgettable stay.

Book your getaway now for an extraordinary experience at The Balmoral Hotel!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

7.8
Based on 121 reviews
Cleanliness: 5.76
Service: 7.73
Location: 9.77
Room Quality: 6.72
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 7.23
M
Melissa
8
Pros:

The Balmoral Hotel is a bit dated but clean. In my room the AC didn't initially work but two quick visits from staff and that was remedied. The bathroom is VERY TINY and the shower/tub requires a big step up to get in and out.
The Balmoral is right on the beach and has lots of restaurants nearby which is convenient. There are vendors who set up at the beach too. Note the sockets are different than in other parts of South Africa. I didn't have the correct adapter here when I did in Cape Town and Sodwana Bay.

2025-09-29 via Nuitee
G
Gardy
10
Pros:

Good hotel at South Beach

2025-09-22 via Nuitee
R
Robert
2
Pros:

Arrived after a 29 hour flight from USA
In checking in they did not find my booking which i had done online and later told that their system had nit updated,this booking was done a month prior and should have updated.Got my room after this delay and
Pushed a heavy trolley to 3 rd floor where I discovered the room was not made and the former occupants still had things there and they were late to check out.How could the room be declared clean in the system
Took more than 20 minutes to be moved to another room
Found the room already open and the manager forgot to give me room keys
Went down again to collect keys
Came back twice and keys were not working
At night there was extremely loud music and partying till 4 am right across the hotel
Never had a minute of sleep
Why can't the hotel work with local authorities to limit the time that people can play music at the beach
This was my worst experience at a hotel and was planning to bro g a group of friends from USA and I will not subject them to this standard

2025-09-07 via Nuitee
E
Elmarie
10
Pros:

Hotel stay was comfortable with a good breakfast option
Clean rooms and all amenaties was supplied

2025-08-18 via Nuitee
A
Amanda family
8
Pros:

Brilliantly attentive staff, excellent breakfast and great location right on the sea shore.

2025-07-15 via Nuitee
J
jnyath215749 NONE
10
Great service
Pros:

The stay was great I enjoyed it the rooms are beautiful the highlight of the trip and so is the restaurant

2025-07-01 via Tripadvisor
B
BongumusaNdlovu NONE za
10
Best service
Pros:

Family trip thank you. Your service was excellent thanks to Mnqobi who made our stay more enjoyable while we here because of death in the family but we ended up forgetting our saddened and enjoy the service.

2025-06-28 via Tripadvisor
T
Texrunner7 NONE
10
Amazing views & value
Pros:

The hotel staff is beyond the friendliest and most helpful staff I have ever encountered while traveling extensively. From the hotel manager, reception desk, the restaurant, and the housekeeping staff, everyone was incredible. We had a room facing the water, so it was incredible to look out the windows and clearly see the water and beach. The room was not noisy at all. Breakfast had lots of options and we ate dinner in the hotel almost every night. We already booked this hotel for next year for 10 days.

2025-06-17 via Tripadvisor
W
William partner
10
Pros:

The hotel staff is beyond the friendliest and most helpful staff I have ever encountered while traveling extensively. From the hotel manager, reception desk, the restaurant, and the housekeeping staff, everyone was incredible. We had a room facing the water, so it was incredible to look out the windows and clearly see the water and beach. The room was not noisy at all. Breakfast had lots of options and we ate dinner in the hotel almost every night. We already booked this hotel for next year for 10 days.

2025-06-17 via Nuitee
Z
zsithe733989 NONE
10
Fair enough
Pros:

You guys are good just that the TV in our room it was too small and it's stations,a big no.Rather than that all marks.

2025-06-13 via Tripadvisor
P
ppolue275663 NONE gb
10
Great stay at The Balmoral
Pros:

Overall, great stay at this hotel. Great location as well. What made it special was its staff. Excellent job, guys!

2025-06-11 via Tripadvisor
D
David friends
10
Pros:

Had a great time and they treated us Comrades runners well.

2025-06-09 via Nuitee
I
ismailshrek NONE za
10
What a holiday, meet very friendly and active stuff who didn't get angry or moody,
Pros:

I remember quite well I forgot my room key twice but was assisted with a friendly face and very quickly

2025-05-13 via Tripadvisor
N
nmabas757516 Business
6
If you want great food
Pros:

The hotel has great food,from their Bufett breakfast,variety is offered,to their dinner menu,I had the mutton curry,mmmmmmm yummy,I would definitely have that again.

2025-04-13 via Tripadvisor
T
Thembi4Tshepo NONE
8
Wedding Anniversary Baecation
Pros:

Balmoral is truly an amazing hotel, it's very clean and they're staff members are super friendly... We stayed for 4 days and we were treated like royalty... Thank you Balmoral, we are definitely coming back. Our room was one of the BEST with a breathtaking view😍

2025-04-10 via Tripadvisor
R
Ricardo
10
Pros:

It is a very old hotel but still has its charm. Location in front of the beach is a big plus, The security at the hotel is good, the food is good. Overall, this old lady is still kicking.

2025-04-04 via Nuitee
J
Javid Jameel
10
Pros:

Overall, this is a good property in a sketchy area. The staff is friendly.

2025-04-01 via Nuitee
G
guestgH5824NF Business
8
BALMORAL HOTEL DURBAN
Pros:

Value for money. Excellent service. Very friendly staff who go out of their way to assist. Beachfront location.

2025-03-12 via Tripadvisor
Z
zescebi10 NONE
10
The best hotel in Durban
Pros:

Everyone must come and enjoy in Balmoral Hotel. Very clean and a best service you can get. The staff is clean and friendy

2025-03-03 via Tripadvisor
L
lluthu388868 NONE za
10
Mr
Pros:

The staff was friendly and professional. Best place to be and the service was top notch 👏👏👏👏... Keep up the good work goods. Definitely I will be coming back

2025-01-31 via Tripadvisor