Hotel Sorrento

Hotels
8.8 (786 reviews)
900 Madison Street , Seattle , us
+1 206-622-6400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Charming
Clean
Comfortable
Friendly staff
Great location
Unique ambiance
Cons:
Old-fashioned furnishings
Restaurant prices

Categories

Cleanliness
8.74
Rooms are clean and the hotel has character and history.
Service
9.21
Staff was absolutely 100% helpful and made my stay worthwhile.
Location
9.25
Perfect for our needs, close to downtown and other facilities.
Room Quality
8.2
Furnishings are a bit old-fashioned and run down, but overall rooms are comfortable.
Amenities
8.73
Functional gym and cozy bar add to the unique experience.
Value for Money
8.69
Great deal for the service and quality of the hotel.
Food and Beverage
8.54
Restaurant a bit expensive, but local options nearby.
Overall Experience
9.01
Charming hotel with historic charm, personalized service, and a wonderful stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:02

Property Description

Luxurious Italianate Architecture:
The Sorrento, a century-old gem in downtown Seattle, boasts stunning Italianate architecture that exudes luxury and charm. Its iconic presence is a testament to timeless elegance and sophistication.

Legendary Hospitality:
As Seattle's longest running luxury hotel, the Sorrento is renowned for its legendary hospitality, earning the title of the city's "grand dame." Guests are welcomed into an intimate setting where personalized service and attention to detail are the norm, ensuring a truly memorable stay.

Dining and Entertainment:
Indulge in a culinary experience at the Dunbar Room bar and restaurant, a neighborhood favorite for over 30 years. The adjacent Fireside Room offers a cozy ambiance for socializing and unwinding, making it the perfect spot to mingle and create lasting memories.

Experience the epitome of luxury and hospitality at the Sorrento - book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SEA

Location

Guest Reviews

8.8
Based on 786 reviews
Cleanliness: 8.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.54
Overall Experience: 9.01
D
Daniele • family_with_children • it
9
Struttura piacevole anche per aver conservato l’aspetto di un tempo. Camera confortevole tranne per l’isolamento delle f
Pros:

Posizione buona, camera spaziosa letti comodi e accoglienza cordiale. Bellissima la sala col camino

Cons:

Gli infissi sono vecchi e non isolano per niente dal rumore. Non immaginiamo come sia possibile stare in camera in inverno.

2026-08-22 • via Nuitee
J
Juan Francisco • solo_traveller • es
9
Merece la pena, muy buena relación calidad-precio
Pros:

Dos habitaciones dobles con dos camas cada una de ellas, cómodas y amplias. Buena ubicación. Excelente restaurante Stella, en especial en su terraza exterior, ideal para cenar tras un largo día de visitas a la ciudad. Familia de 4 personas

Cons:

Climatización mejorable. Algo de ruido exterior a primera hora de la mañana con coches

2026-08-20 • via Nuitee
I
IRA • couple • gr
4
2026-08-17 • via Nuitee
L
Ladmir • couple • br
9
2026-08-10 • via Nuitee
M
Melissa • solo_traveller • us
9
2026-08-07 • via Nuitee
N
noraj953 • NONE
10
Great hotel with jazz!!
Pros:

I stayed at the Sorrento because it was walking distance to the Skyline, where my husband and I have just purchased an apartment and I was there to visit and make arrangements. The room was wonderful and I'd definitely stay there again or have visiting guests stay there if space at Skyline wasn't available.

The only (very slight) issue was that my room overlooked the patio outside and I could hear the jazz players. This was actually pleasant for me (free jazz concert!) but others might find it noisy. I'm planning to come for drinks with my husband after we move to Seattle.

2026-07-29 • via Tripadvisor
K
kuhrich27 • NONE • Port Townsend, Washington
8
Old but classic
Pros:

The location and staff are excellent - the hotel is old and shows its age but the services and food and drink makes up for the less modern comforts

2026-07-27 • via Tripadvisor
X
Xavier • solo_traveller • es
7
2026-07-25 • via Nuitee
J
juliejM1558NF • Solo travel • Oakland, California
10
100% Graciousness
Pros:

We have no complaints. We found that everyone who worked at this lovely hotel went out of their way to continuously accommodate us. There was nothing more we could ask for.

2026-07-20 • via Tripadvisor
B
Bnj123 • NONE
10
Charming hotel
Pros:

Great experience a beautiful hotel
The food at Stella was great
Every staff member we met was friendly and helpful
Centrally located for the reason we were there within a 10 minute walk to Swedish
The only downside I would say which doesn’t affect my rating because I know they’re not the only ones but to charge $65 a night on a $300 a night room seems a little high for parking
That was a little rich for my blood

2026-07-18 • via Tripadvisor
D
Douglas • couple • us
5
Nice older hotel that needs lots of renovation.
Pros:

Comfy bed. Nice staff.

Cons:

No cold water in bathroom sink. After complaining for 3 days, the staff finally told me there was a leak in the wall that would require major work. I'm so disgusted that they didn't tell us beforehand about the problem. Why do they rent a room that has a non-functioning bathroom?? And then hide it from the guests??

2026-07-18 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-07-17 • via Nuitee
A
AHeather • family_with_children • us
8
Its Gilded Age character is a nice change from mod PNW--but be sure that's what you want!
Pros:

The stunning fireside lounge was the main feature. Also lovely flower arrangements throughout!

Cons:

It's an older hotel so the bathroom was a bit out of date, fussy toilet, step in tub (hard for elders).

2026-07-17 • via Nuitee
M
Mary • extended_group • us
10
2026-07-17 • via Nuitee
L
Laurens • family_with_children • nl
10
Pros:

Awesome friendly staff. Great hotel. Would love to stay here again one day.

2026-07-15 • via Nuitee
V
Virginie • family_with_children • il
10
Très bien
Pros:

Le style rétro, les chambres

Cons:

Pas grand chose

2026-07-15 • via Nuitee
M
mltcjackson • NONE • Seoul
8
Excellent, for some times of the year.
Pros:

The hotel is a beautiful, old, historic hotel. The staff is wonderful, the food is delicious and the room is nice. The location made it feel hard to explore so you are kind of stuck at the hotel unless you are willing to drive/Uber or walk a significant distance through some streets that can, at times feel less safe. You are surrounded by hospitals, so there is that! I would stay here in the winter/fall when being indoors in a cozy lounge/bar would be more fun. On a beautiful day in the summer/spring, I'd choose a hotel closer to the waterfront.

2026-07-14 • via Tripadvisor
B
brianlR7112KE • NONE
10
Great for our wedding
Pros:

Unique hotel, great location, friendly and competent staff. Super place for our family to gather for a wedding in the area, several nice spots in the hotel for all of us to hang out together.

2026-07-13 • via Tripadvisor
S
SwordOfLightTraveler • Business
4
A Wonderful Hotel, But Customer Service Lacks.
Pros:

The hotel is a lovely, well kept historical gem with staid decor. Wonderful restaurant staff made our meals pleasant and enjoyable.

Unfortunately one bad apple spoils the lot. Erica, the night front desk person, treated me like a wet rag with her passive aggressive arrogance. If pleasing people is not something you value, stay out of the hotel business. A good, caring person naturally smooths out any disharmony because their heart guides them so. Sadly this gal is incapable of doing such.

2026-07-13 • via Tripadvisor
S
Stella • family_with_children • us
9
2026-07-13 • via Nuitee