Hotel Sorrento

Hotels
8.8 (765 reviews)
900 Madison Street , Seattle , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Charming
Clean
Comfortable
Friendly staff
Great location
Unique ambiance
Cons:
Old-fashioned furnishings
Restaurant prices

Categories

Cleanliness
8.74
Rooms are clean and the hotel has character and history.
Service
9.21
Staff was absolutely 100% helpful and made my stay worthwhile.
Location
9.25
Perfect for our needs, close to downtown and other facilities.
Room Quality
8.2
Furnishings are a bit old-fashioned and run down, but overall rooms are comfortable.
Amenities
8.73
Functional gym and cozy bar add to the unique experience.
Value for Money
8.69
Great deal for the service and quality of the hotel.
Food and Beverage
8.54
Restaurant a bit expensive, but local options nearby.
Overall Experience
9.01
Charming hotel with historic charm, personalized service, and a wonderful stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:02

Property Description

Luxurious Italianate Architecture:
The Sorrento, a century-old gem in downtown Seattle, boasts stunning Italianate architecture that exudes luxury and charm. Its iconic presence is a testament to timeless elegance and sophistication.

Legendary Hospitality:
As Seattle's longest running luxury hotel, the Sorrento is renowned for its legendary hospitality, earning the title of the city's "grand dame." Guests are welcomed into an intimate setting where personalized service and attention to detail are the norm, ensuring a truly memorable stay.

Dining and Entertainment:
Indulge in a culinary experience at the Dunbar Room bar and restaurant, a neighborhood favorite for over 30 years. The adjacent Fireside Room offers a cozy ambiance for socializing and unwinding, making it the perfect spot to mingle and create lasting memories.

Experience the epitome of luxury and hospitality at the Sorrento - book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SEA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

8.8
Based on 765 reviews
Cleanliness: 8.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.54
Overall Experience: 9.01
X
Xavier solo_traveller es
7
2026-07-25 via Nuitee
B
Bnj123 NONE
10
Charming hotel
Pros:

Great experience a beautiful hotel
The food at Stella was great
Every staff member we met was friendly and helpful
Centrally located for the reason we were there within a 10 minute walk to Swedish
The only downside I would say which doesn’t affect my rating because I know they’re not the only ones but to charge $65 a night on a $300 a night room seems a little high for parking
That was a little rich for my blood

2026-07-18 via Tripadvisor
D
Douglas couple us
5
Nice older hotel that needs lots of renovation.
Pros:

Comfy bed. Nice staff.

Cons:

No cold water in bathroom sink. After complaining for 3 days, the staff finally told me there was a leak in the wall that would require major work. I'm so disgusted that they didn't tell us beforehand about the problem. Why do they rent a room that has a non-functioning bathroom?? And then hide it from the guests??

2026-07-18 via Nuitee
M
Mary extended_group us
10
2026-07-17 via Nuitee
R
Rebecca solo_traveller us
10
2026-07-17 via Nuitee
A
AHeather family_with_children us
8
Its Gilded Age character is a nice change from mod PNW--but be sure that's what you want!
Pros:

The stunning fireside lounge was the main feature. Also lovely flower arrangements throughout!

Cons:

It's an older hotel so the bathroom was a bit out of date, fussy toilet, step in tub (hard for elders).

2026-07-17 via Nuitee
V
Virginie family_with_children il
10
Très bien
Pros:

Le style rétro, les chambres

Cons:

Pas grand chose

2026-07-15 via Nuitee
L
Laurens family_with_children nl
10
Pros:

Awesome friendly staff. Great hotel. Would love to stay here again one day.

2026-07-15 via Nuitee
M
mltcjackson NONE Seoul
8
Excellent, for some times of the year.
Pros:

The hotel is a beautiful, old, historic hotel. The staff is wonderful, the food is delicious and the room is nice. The location made it feel hard to explore so you are kind of stuck at the hotel unless you are willing to drive/Uber or walk a significant distance through some streets that can, at times feel less safe. You are surrounded by hospitals, so there is that! I would stay here in the winter/fall when being indoors in a cozy lounge/bar would be more fun. On a beautiful day in the summer/spring, I'd choose a hotel closer to the waterfront.

2026-07-14 via Tripadvisor
B
brianlR7112KE NONE
10
Great for our wedding
Pros:

Unique hotel, great location, friendly and competent staff. Super place for our family to gather for a wedding in the area, several nice spots in the hotel for all of us to hang out together.

2026-07-13 via Tripadvisor
S
SwordOfLightTraveler Business
4
A Wonderful Hotel, But Customer Service Lacks.
Pros:

The hotel is a lovely, well kept historical gem with staid decor. Wonderful restaurant staff made our meals pleasant and enjoyable.

Unfortunately one bad apple spoils the lot. Erica, the night front desk person, treated me like a wet rag with her passive aggressive arrogance. If pleasing people is not something you value, stay out of the hotel business. A good, caring person naturally smooths out any disharmony because their heart guides them so. Sadly this gal is incapable of doing such.

2026-07-13 via Tripadvisor
S
Stella family_with_children us
9
2026-07-13 via Nuitee
T
Tuncan extended_group tr
10
2026-07-10 via Nuitee
F
FrequentFlier662848 Business Boulder, Colorado
10
An Excellent Mid-Winter Dinner Event!
Pros:

WOW! What a wonderful experience from start to finish. First of all, out of three potential properties that I contacted for an evening business event, Nova, the Sorrento's sales manager, was the only person who returned my inquiry, and with lightning speed! She was awesome to work with. We ended up on the penthouse floor with a comfortable dining room setup and access to the outdoor terrace where guests could view the gorgeous sunset. The bar was in its own small nook, there was soft seating for guests to put up their feet after a long day at a conference. The dinner menu was fun to set up thanks to Nova and her infectious excitement for the team and the property. Everything was so tasty and nourishing. Our guests raved about it for weeks afterward! The banquet staff maintained a perfect balance of friendliness and care with not being too obtrusive when guests were conversing. An outstanding experience and I hope to come back again with another group. Highly recommend!

2026-07-09 via Tripadvisor
D
David solo_traveller gb
7
Pros:

Location was good.

Cons:

Hotel felt a little tired and did smell of cleaning products.

2026-07-09 via Nuitee
N
Nelson solo_traveller ca
10
2026-07-07 via Nuitee
N
Nelson solo_traveller ca
10
Pros:

I would normally not respond to this type of review, but feel our positive Hotel Sorrento experience was noteworthy. We were in Seattle to attend the Sunday afternoon Blue Jays/Mariners ballgame with our son and his two kids (our grandkids) aged 11 and 13. We had two king rooms on the 4th floor. Rooms were very clean and comfortable. Heritage aspects of the hotel have been very nicely preserved while not felling 'old' in terms of modern comforts and services. Great atmosphere everywhere and all staff, from front desk, to concierge to servers and room cleaning were pleasant, friendly and accommodating. The breakfast we enjoyed on our departure day was as good as any we've had anywhere....and we've done a lot of travelling.
A very satisfying (albeit short) one night stay. Even our grandkids were commenting on how nice the 'old hotel and staff were'. We will be returning!!👍

Cons:

The only negative comment (which I would not for a minute suggest changing) would be the slow elevator response time and limited size. But this would only apply for those with mobility issues. Otherwise the stairs are a great option and an opportunity for a little exercise (once your checked in and luggage is in your room). Maintaining the original elevator equipment is a nice touch in keeping with the heritage theme. If existing, original mechanical equipment could be modified / updated where you don't see it (up/down speed increased to add capacity) that would help.

2026-07-07 via Nuitee
N
N5473HCjoem NONE
10
An absolute gem!!!
Pros:

So extremely satisfied with our stay here, the entire hotel staff is amazing, without a doubt we shall return here!!! A historical gem in a well located part of Seattle

2026-07-05 via Tripadvisor
U
Uri Cyril solo_traveller il
3
Pros:

The bed

Cons:

Old hotel. The most expensive of our trip.
Poor facilities in room. Ancient plumbing.
Paid the premium because of the world cup 2026 but the hotel didn't even have a TV in the lobby/lounge for guests to enjoy.

2026-07-05 via Nuitee
P
Passenger62379663205 NONE
10
Seattle Gem
Pros:

Great hotel. Beautiful room and a super friendly staff. Stella’s food was very delicious and the service was top notch.

2026-07-04 via Tripadvisor