The Brown Palace Hotel and Spa, Autograph Collection

Hotels
•
Autograph Collection
8.6 (407 reviews)
321 17th Street , Denver , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Beautiful lobby
Centrally located
Cons:
Service issues
Room cleanliness problems

Categories

Cleanliness
8.4
Several reviews mention issues with the cleanliness of the rooms, including a dirty bathtub.
Service
8.9
Mixed sentiments regarding service; while some staff were praised, others showed lack of attentiveness, especially during breakfast.
Location
9.9
Centrally located, with easy access to holiday events and downtown experiences.
Room Quality
7.9
Negative reviews referenced outdated rooms and temperature control issues.
Amenities
8.9
Some issues with amenities, yet the lobby and historic charm were appreciated.
Value for Money
8.4
Prices considered high given the reported service and room quality issues.
Food and Beverage
6.9
Significant disappointment noted regarding the included breakfast promises that weren't fulfilled.
Overall Experience
9.5
Ultimately a mixed experience; while there were beautiful aspects, the service and amenities detracted from the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:41

Property Description

Luxurious Accommodations
Step into elegance at The Brown Palace Hotel and Spa, Autograph Collection, where each room features plush linens, a flat-screen TV, and an en suite bathroom. Relax in style with 24-hour room service and bathrobes provided for your comfort.

Indulgent Amenities
Unwind at the spa or stay active at the fitness centre, offering a range of massage and salon services. Whether it's a relaxing treatment or a workout session, we have you covered for a rejuvenating stay.

Culinary Delights
Savor exquisite dining experiences at our 3 on-site restaurants, from an elegant breakfast at Ellyngton's to fine dining at Palace Arms. Don't miss out on the special Dom Perignon Champagne brunch buffet and the classic Ship Tavern offerings.

Experience luxury and convenience at The Brown Palace Hotel and Spa, Autograph Collection. Book your stay now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DEN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 59 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 17 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 407 reviews
Cleanliness: 8.4
Service: 8.9
Location: 9.9
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 6.9
Overall Experience: 9.5
S
Sarah • couple • us
10
2026-01-30 • via Nuitee
K
KFerguson • couple • us
8
Beautiful historic hotel in downtown Denver
Pros:

We love the history, architecture and ambience of the Brown Palace. It is an iconic hotel for Denver.

Cons:

It is a historic building, so some of the "modern" amenities you find in new hotels were a bit lacking. For instance, the bathroom had older outlets and lighting had to be turned on from a different room.

2026-01-29 • via Nuitee
L
Linda • solo_traveller • us
8
Exceptional hotel, but the heating was a mess!
Pros:

Cold in our room-the heating was really messed up

2026-01-26 • via Nuitee
M
Marcelo • couple • br
8
2026-01-23 • via Nuitee
G
Gregersen • extended_group • us
10
2026-01-22 • via Nuitee
K
Katherine • couple • us
5
2026-01-20 • via Nuitee
P
Paul • extended_group • gb
3
Average
Cons:

Got woken by maids at 9.30am

2026-01-19 • via Nuitee
L
Lorena • extended_group • mx
10
Amazing hotel!
Pros:

Amazing hotel! Friendly and welcoming staff. Great experience.

Cons:

The valet parking is quite expensive.

2026-01-19 • via Nuitee
M
Mayo • solo_traveller • us
10
A fun time with a step back in time!
Pros:

Breakfast service and quality was excellent. Historic decor of the first and second floors was wonderful. Staff was excellent.

Cons:

My room heat needed help from technicians, that wasn't a real big deal though as I am used to chilly rooms.

2026-01-19 • via Nuitee
S
Simon • couple • gb
7
Pros:

Breakfast good, concierge and reception staff helpful and polite.
Enjoyed the pub!

Cons:

Problems with hot water but staff very helpful and helped us change rooms.

2026-01-15 • via Nuitee
G
Gayle and Robert • couple • us
1
Pros:

Location

2026-01-14 • via Nuitee
J
Julia • couple • us
9
2026-01-13 • via Nuitee
M
Madelyn • couple • us
4
Our stay was decent but we are a little disappointed because of how highly it was talked about and what we experienced.
Pros:

The staff was very sweet and accommodating and a beautiful lobby.

Cons:

You could hear everything that was going on in the hotel from inside your room. Our room was also very hot and our fan was very noisy. You had to work the door handle a certain way to close it and make sure it locked.

2026-01-08 • via Nuitee
J
Joshua • couple • us
10
2026-01-05 • via Nuitee
R
Roxanne • extended_group • us
10
Pros:

Property was beautiful. Visually appealing

Cons:

We were not able to use the television. No signal.

2026-01-05 • via Nuitee
B
Beverly • family_with_children • us
10
Another sterling New Year's Eve at a Denver Classic!
Pros:

The Brown Palace is EXCELLENCE. I have made it a tradition to stay there every New Year's Eve and am never disappointed! The staff, the rooms, the service are all second to none!

2026-01-05 • via Nuitee
E
Evelyn • couple • us
4
Wouldn’t stay there again not worth the price
Pros:

The lobby

Cons:

Very outdated, staff was rude, things in the bathroom did not function, inconsistency of amenities

2026-01-02 • via Nuitee
J
Jonathan • couple • us
6
2026-01-02 • via Nuitee
M
Meg • couple • us
5
Ok - won’t be returning
Pros:

I’d never stayed there before and New Years Eve seemed like a good time to try. Being right downtown was fun - we saw the 9pm fireworks from the mall and the midnight ones right out our bedroom window

Cons:

For a 5 star hotel, one would expect excellent service, however that was not the case. The staff were lackadaisical at best. Breakfast took over an hour to come - at first I thought we were invisible, then once the order was taken we had to wait forever. And the bedrooms we’re nothing to write home about at all - I’ve been in motel rooms that were comparable

2026-01-02 • via Nuitee
V
Victoria • family_with_children • us
10
Pros:

The hotel is beautiful

2026-01-02 • via Nuitee