The Brown Palace Hotel and Spa, Autograph Collection

Hotels
Autograph Collection
8.6 (491 reviews)
321 17th Street , Denver , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Beautiful lobby
Centrally located
Cons:
Service issues
Room cleanliness problems

Categories

Cleanliness
8.4
Several reviews mention issues with the cleanliness of the rooms, including a dirty bathtub.
Service
8.9
Mixed sentiments regarding service; while some staff were praised, others showed lack of attentiveness, especially during breakfast.
Location
9.9
Centrally located, with easy access to holiday events and downtown experiences.
Room Quality
7.9
Negative reviews referenced outdated rooms and temperature control issues.
Amenities
8.9
Some issues with amenities, yet the lobby and historic charm were appreciated.
Value for Money
8.4
Prices considered high given the reported service and room quality issues.
Food and Beverage
6.9
Significant disappointment noted regarding the included breakfast promises that weren't fulfilled.
Overall Experience
9.5
Ultimately a mixed experience; while there were beautiful aspects, the service and amenities detracted from the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:41

Property Description

Luxurious Accommodations
Step into elegance at The Brown Palace Hotel and Spa, Autograph Collection, where each room features plush linens, a flat-screen TV, and an en suite bathroom. Relax in style with 24-hour room service and bathrobes provided for your comfort.

Indulgent Amenities
Unwind at the spa or stay active at the fitness centre, offering a range of massage and salon services. Whether it's a relaxing treatment or a workout session, we have you covered for a rejuvenating stay.

Culinary Delights
Savor exquisite dining experiences at our 3 on-site restaurants, from an elegant breakfast at Ellyngton's to fine dining at Palace Arms. Don't miss out on the special Dom Perignon Champagne brunch buffet and the classic Ship Tavern offerings.

Experience luxury and convenience at The Brown Palace Hotel and Spa, Autograph Collection. Book your stay now for a memorable getaway!

Important information:

- Daily $15 food and beverage credit
- Daily Historical Tour for two guests
- One Time Welcome Cocktail for two guests
- Daily Spa Pass for two guests
- Daily Enhanced High-speed internet access (Wi-Fi)
- Daily Specialty Coffee or Juice at Brown Palace Coffee and Tea, For 2 PeopleGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DEN

Location

Guest Reviews

8.6
Based on 491 reviews
Cleanliness: 8.4
Service: 8.9
Location: 9.9
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 6.9
Overall Experience: 9.5
J
John couple us
10
Pros:

Historic masterpiece with knowledgeable staff and excellent servers & food.

2026-08-13 via Nuitee
S
Saurabh couple us
10
2026-08-10 via Nuitee
W
William family_with_children us
8
2026-08-06 via Nuitee
M
M8240UNnatashar Family
10
Lovely hotel
Pros:

Absolutely loved this property. The hotel was beautiful and the staff was very helpful. We stayed here for my daughters 16th birthday and she couldn’t get over how pretty everything was.

2026-07-27 via Tripadvisor
S
shawn couple us
10
Pros:

Immaculate beautiful historical hotel in downtown Denver. Room was very nice. We ate at the Taverns and used the valet to park. Food was great, and the valet saved possibly decades of our life so we didn't have to find parking.

2026-07-20 via Nuitee
D
David couple us
8
2026-07-20 via Nuitee
T
Terry solo_traveller gb
9
2026-07-18 via Nuitee
S
S6406MXvictoriaa Family
2
Brown Palace overbooked and sent us to a crappy Holiday Inn Express
Pros:

Return customer, I booked a room at the Brown Palace last month. Upon check-in this afternoon, they told me they're OVERBOOKED and that we would have to stay across the street at their sister Holiday Inn Express. It's a total dump. If they'd informed me of this OVERBOOKING before I drove all the way to Denver, I would've made other arrangements. I will never come back. Bait and switch rip-off

2026-07-14 via Tripadvisor
C
Corinne solo_traveller us
3
Not a good choice
Pros:

The location.

Cons:

There was nobody to help myself and the 89 year old friend I had driven to Denver with our luggage. We put them on a cart and took them to the room ourselves.

We got to the room and it was one King bed, NOT a two quern room that had been reserved.

We were not greeted with a complimentary cocktail as stated in their correspondence, no info as to dining, breakfast, etc

Staying at the Brown was a bad choice, I've stayed there over the past 50 years, but this is the last. Hotel Teatro...

2026-07-13 via Nuitee
B
bpross01 Couples Grand Junction, Colorado
10
Five star weekend thanks to great staff!
Pros:

Wonderful weekend! Small problem with AC that was fixed by 8am next morning. Breakfast and massage top notch. Special shout out to Estele for going above and beyond with room service. Front desk super responsive and beds very comfortable. Some of these reviews gave me pause but this was truly a five star hotel with five star staff. Happily will stay here again and again!!

2026-07-07 via Tripadvisor
D
diannej389 Friends getaway Mobile, Alabama
10
Lovely experience
Pros:

The high tea was excellent. The tea choices were great and the dainty sandwiches and pastries were delicious. Soft piano music and dainty China cups created a wonderful atmosphere. Attentive service . A beautiful experience with the cost .

2026-07-06 via Tripadvisor
R
Rob solo_traveller us
10
2026-07-03 via Nuitee
N
Nenita couple us
7
Decent but I was underwhelmed.
Pros:

The bed was very comfortable

Cons:

The bathroom was very small and not much of a sitting area for a king size room. The television was appointed over the desk which I found to be off putting.

2026-06-23 via Nuitee
K
Kimberly couple us
8
Nice romantic weekend.
Pros:

The hotel history tour was wonderful. Staff was extremely nice and the high tea was magical.

Cons:

Food was way over priced. It was very difficult to receive service in the Atrium. We waited a long time to get service, our food and especially the bill.

2026-06-22 via Nuitee
8
817aggiem Family
4
Horrible air conditioning dated not as expected
Pros:

Old .. dated the AC DID NOT work

2026-06-21 via Tripadvisor
N
NearRadwell Friends getaway
8
High Tea - Expensive but enjoyable
Pros:

We booked for high tea at Brown's and had a great experience. It's expensive but the food and service was very good. I enjoyed the scones the most. The sandwiches were great. The other smaller cakes were lovely but very sweet.

Very busy and a huge tourist magnet. I recommend your book a table.

2026-06-17 via Tripadvisor
L
Louis couple us
8
2026-06-14 via Nuitee
J
Joanna couple us
7
2026-06-08 via Nuitee
L
Luis family_with_children us
1
2026-06-08 via Nuitee
C
Chhayal family_with_children us
2
Make sure you check to see if you got the room that you booked and they don’t put you in one of the older rooms!
Pros:

The building is impressive and so is the history.

Cons:

We were not given the room that we booked and were given an older room that was not renovated. It wasn’t until I mentioned it hours after checking in to the front desk that they moved us to the correct room. Then the room that they “upgraded” us to had a door that you had to practically jam open and shut. It was very upsetting that this wouldn’t be addressed unless I said something. I called the manager of the properties to make them aware of what happened and of course I never heard back. Thanks Sam at front desk for helping us.

2026-06-08 via Nuitee