Sleep Inn Lancaster Dallas South

My family and I stayed for a week in half and the customer service was okay. I was overcharged twice on my daughter debit card and her card was no longer on file at the front desk. They didn't explain the despoit fee until I was charged 150 dollars for a despoit. When I asked about the fee I was told afterwards that it's a few when you change reservations. So I'm still waiting on a refund from this hotel for over 200.00. the breakfast was never good the eggs was running and had to much water. Was outside by the pool area one night at 2am or so was never told we couldn't be out there. The following day my family and d some other tenants at the time was enjoying a nice evening with bbq and light music and was told we wouldn't be out there after 10pm which it states the pool is closed at 10 pm not the sitting area with the bbq grill. The housekeeping staff was rude and didn't once come clean the room up on my request Thur the front desk after spending a 1 in 1/2 here at this location I will never book again here.

I travel a lot, reviews was all over the place, checked it out for myself it was definitely a 9/10 only bec I don’t eat hotel breakfast..

I wish there was more dinning areas

Peace of mind

The breakfast needs an upgrade also the so called store to high prices for nothing in there

Love the property my family and I are here w
Until our apart is ready. Clean comfortable, only two problems the breakfast sucks it's not good no selection of different options. And the so called store is way to expensive for there to be not a lot of options as well a can soda is 3.00 when up the street the same soda is only a 1.00 extended stay is to feel like a home away from home not a super super broke getaway

Nice, quiet

Hall ways smell like dogs, but rooms were very nice and didn't have the same odor as the hallways. Bed was very comfortable! I plan on using this hotel again very soon.

Good

Iks okay for the price

The room seemed clean except the vacuuming wasn't done very well. I was not happy they advertised a pool when it turned out to be green and unusable.

Good stay

Nice neat clean quiet friendly

The sheets to our beds were disgusting. I went down to the lobby to ask for clean sheets and was told house keeping was gone and she offered me a flat sheet. Room curtain was dirty, shower was dirty, AC had what looked like mold in the vents. We were told housekeeping would clean our room the following morning and provide us with clean sheets which they did not. I do not recommend staying here.

I was ate up by ants and charged 50 twice for deposits

Easy parking, friendly place.

Great hospitality, room were definitely really clean! The front desk personal and staff are really nice. The beds are so comfy! I had a hard time waking up!

Great place to stay on short notice

Rude front desk will over charge you in order to get your money back you have to call corporate office.blood in shower. Chemicals and huge fan going in a room the smell stayed in my hair clothes.Rude rude rude.do not stay here

The breakfast is limited and not started on time but it ends on time. You have to constantly ask the server to put things out. They only offer the worst oatmeal flavors. Nothing is cooked to satisfaction except the biscuits and bacon. The sausage is hit or miss and put out pink.