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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Massage services
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Evening entertainment
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Happy hour
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ATM/banking
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Shopping on site
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
Review Highlights
Categories
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Property Description
Luxurious Riverside Location
Experience unparalleled views of the Grand River at the Amway Grand Plaza Hotel in Michigan. Connected to the Grand Rapids Convention Center, this upscale hotel offers a convenient stay with a touch of elegance.
Top-Notch Amenities
Enjoy the convenience of a fitness center and on-site shops during your stay at the Amway Grand Plaza Hotel. Indulge in a delectable meal at the renowned Ruth's Chris Steakhouse located right on the premises.
Prime Location
Explore nearby attractions like the Gerald R. Ford Museum and Van Andel Arena within walking distance via a connected skywalk. With easy access to Motorway I-196, the hotel ensures that you can effortlessly navigate the city.
Ready to experience luxury and convenience at the Amway Grand Plaza Hotel? Book your stay now!
Early check-in is subject to availability; guests should contact the hotel directly the morning of arrival for availability.
Guests must be 18 years or older to check-in.
Private self-parking: USD 41 or valet parking: USD 45. No reservation is necessary.
Beginning November 2025, Starbucks will be closed as we transition to Foxtail Coffee (due to open Spring 2026). Our Pantlind Hotel will also be undergoing guestroom bathroom renovations from 2025-2027. Room type availability may be subject to change based on project updates. All outlets and areas will remain open during these two enhancements to our beautiful, historic hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 41 per day.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: Yes
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: Yes
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Ubicación
Me han cobrado el gasto del parking de 4 días que no he usado, con el
Dinero retenido con mi tarjeta de crédito que suministre el día de mi entrada. He enviado un mail, reclamando que me hagan el abono de esos
4 días, y nadie se han puesto en contacto conmigo. Ahora estoy en España y no sé cómo voy a recuperar mi dinero!!!
The entire property.
Corner shower was a bit tight…
Clean
Give them that
My lady friend was told she could smoke out the door by auto unload zone. There a car jockey kid harassed her even yelling at her for doing so.
Then this kid would mock and laugh at her to harass her when she walked by their station. I left a tip coming in, DID NOT use their service leaving.
Amway, please go bankrupt... May new owners solve your management issues.
Great location!
Room excellent but ventilation (in two rooms) was loud.
Parking fees high for a midsized town like Grand Rapids.
The property was beautiful!
Did realize it was such a long walk to the devos place. Not a very enticing kids menu.
The hotel property was wonderful. It is beautiful, historic, in a great location, and had fantastic amenities.
The room was not clean. The powder room had a sink that backed up and smelled terribly of mold. A service panel was open enough insects and rodents could have come in the room. Several outlets did not work in the room and the carpet was pretty dirty around the perimeter. Not impressed compared to the rest of the property.
We gifted our kids wedding night here because we also stayed on our wedding night and thought the romance package advertised was perfect!
To our disappointment the next day we found out that the bride and groom were never told about a food credit for their breakfast in the package and they paid extra for the valet parking that was in their package. The hotel also overcharged their credit card an extra $150 from the price I booked originally!
When I made the reservation I told the front desk to use my card on file, they didn’t, they told my son he had to pay for it all and then didn’t even give them romance package I booked!! When they asked the front desk staff member at check in about the romance package booked they never told them about the food credit and were rude to them!
The worst part in all of this is the customer service!!!! I called right away the next day because of this ruined gift of a special wedding night and was told to talk to a manager and email them. I left a voicemail for the manager and a detailed email to the manager and they still haven’t responded to me in over a week!! I gave them time to fix this and they still haven’t returned my call or email.
I am so disappointed and wish I would have picked a different hotel with better customer service. I would not have posted this review had this made this right!
The convenience of location
The sink being in a different room as the toilet.
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