Amway Grand Plaza Hotel, Curio Collection by Hilton

Hotels
•
Curio Collection by Hilton
8.4 (960 reviews)
187 Monroe Northwest , Grand Rapids , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Clean rooms
Cons:
No bath towels
Limited food options
Outdated room quality

Categories

Cleanliness
8.06
Some reviews mention cleanliness positively, but issues like no bath towels provided impact perception.
Service
9.53
Staff are often praised for being helpful and friendly, contributing positively to the overall experience.
Location
9.07
Convenient location close to restaurants and attractions, enhancing the experience for guests.
Room Quality
7.52
Mixed reviews on room quality, with some rooms being described as outdated and not matching expectations.
Amenities
7.55
Limited options for families and accessibility issues reported, affecting guest satisfaction.
Value for Money
8.51
Some guests felt that the value for the price paid did not meet expectations due to various complaints.
Food and Beverage
8.06
Lack of food options late at night and closure of amenities detract from the overall experience.
Overall Experience
8.93
Overall experience varies; while there are positive aspects, significant issues have been noted by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 10:21

Property Description

Luxurious Riverside Location
Experience unparalleled views of the Grand River at the Amway Grand Plaza Hotel in Michigan. Connected to the Grand Rapids Convention Center, this upscale hotel offers a convenient stay with a touch of elegance.

Top-Notch Amenities
Enjoy the convenience of a fitness center and on-site shops during your stay at the Amway Grand Plaza Hotel. Indulge in a delectable meal at the renowned Ruth's Chris Steakhouse located right on the premises.

Prime Location
Explore nearby attractions like the Gerald R. Ford Museum and Van Andel Arena within walking distance via a connected skywalk. With easy access to Motorway I-196, the hotel ensures that you can effortlessly navigate the city.

Ready to experience luxury and convenience at the Amway Grand Plaza Hotel? Book your stay now!

Important information:

Early check-in is subject to availability; guests should contact the hotel directly the morning of arrival for availability.
Guests must be 18 years or older to check-in.
Private self-parking: USD 41 or valet parking: USD 45. No reservation is necessary.

Beginning November 2025, Starbucks will be closed as we transition to Foxtail Coffee (due to open Spring 2026). Our Pantlind Hotel will also be undergoing guestroom bathroom renovations from 2025-2027. Room type availability may be subject to change based on project updates. All outlets and areas will remain open during these two enhancements to our beautiful, historic hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 960 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.07
Room Quality: 7.52
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.93
A
Algalham • solo_traveller • us
10
2026-06-25 • via Nuitee
L
Laura • family_with_children • us
10
Perfect location for our visit to GR to attend a concert at Van Andel.
Pros:

Bluetooth key so we could go straight to our room.

Cons:

Needed more than two towels. Thankfully I was able to text with the staff and they dropped them off while we were at dinner.

2026-06-24 • via Nuitee
M
Monica • solo_traveller • us
9
2026-06-22 • via Nuitee
A
Ashley • family_with_children • us
8
2026-06-22 • via Nuitee
R
Ryan • family_with_children • us
6
It was okay. The price was high and the pool was extremely cold.
Pros:

The view was amazing and everything was very clean

Cons:

One of the main reasons we stayed is for our toddler to swim. The pool was way too cold.

2026-06-20 • via Nuitee
N
Nancy • family_with_children • us
10
2026-06-17 • via Nuitee
D
Donna • couple • us
8
Pros:

It was a beautiful hotel, and very close to the venue we needed to get to the evening we were there!Excellent staff from the valets to the reception area.

Cons:

We were in room 1581, and the when the fan kicked on, it was really very loud. I like to sleep in the quiet dark. It was dark, but the fan disrupted our sleep.
I was also disappointed that there was only one restaurant available for dinner, then the 90 wait for a table. We did find another restaurant off property, but it would have been nice at least be able to sit in the lobby bar at some pint that evening.

2026-06-16 • via Nuitee
K
Katie • family_with_children • us
10
It was the most beautiful little trip
Pros:

It was absolutely beautiful!!

2026-06-14 • via Nuitee
S
Stephanie • family_with_children • us
10
Relaxing, convenient, never have to go far for food, shopping, etc.
Pros:

The front desk were amazing and so patient answering my questions and helping make my stay easier!

Cons:

Everything was absolutely amazing!!

2026-06-14 • via Nuitee
L
Litka • couple • us
3
Not worth the money, rooms are old & needs updating, great location.
Pros:

Location, restaurant options

Cons:

Rooms were old & needing updating. Weird layout. Stains on carpet & furniture. Makeup on bathroom walls. Old fabric shower curtain. No hot water. I paid way too much for this room for what it was. I’ve stayed at nicer Fairfield Inns!

2026-06-14 • via Nuitee
D
Deborah • couple • us
10
2026-06-08 • via Nuitee
C
Clisham • family_with_children • us
10
Couldn't of asked for more, will be staying again next year.
Pros:

The hotel was awesome with restaurants, bars and shopping. Staff around the hotel at all times. also the kids enjoyed the pool and tennis courts very much. location was perfect for downtown activities.

Cons:

The place was packed but, their was a large event. For the money the rooms were a bit small/cramped. one of the elevators was down the whole weekend so with the hotel being fully booked it added complications.

2026-06-04 • via Nuitee
H
Hal • couple • us
9
2026-06-03 • via Nuitee
E
Emily • couple • us
9
2026-06-03 • via Nuitee
J
Jackson • solo_traveller • us
9
Great location,
Pros:

Great location, great staff!!

Cons:

Price, access to Speakeasy was cool, but VERY hard to find!!!! it was super loud for only 2 couples in the space!!!

2026-06-02 • via Nuitee
L
Linda • solo_traveller • us
8
2026-05-30 • via Nuitee
A
Ami • extended_group • us
9
2026-05-29 • via Nuitee
S
Sarah • couple • us
10
Pros:

Old historic great location fancy

2026-05-26 • via Nuitee
K
Kelbert • couple • us
10
2026-05-25 • via Nuitee
M
Michael Haltner • couple • us
9
Wonderful stay at a top class hotel.
Pros:

An ideal hotel stay. The property is amazing with both it's newer and older halves working well together. The older half, the Pantlind, was one of the 10 best hotels in the country when it opened in 1913 and the lobby is fantastic with with it's chandeliers and fountain. The Lumber Baron Bar is worth a visit as is MDRD, the Spanish restaurant that's on the 27th floor of the newer tower (pro tip - sit at the bar and have tapas). Rooms are comfortable and the view of the river is great with floor to ceiling windows.

Cons:

The ac/fan was loud. The parking is expensive. You'd have to be really nit-picky to find anything else wrong.

2026-05-24 • via Nuitee