Amway Grand Plaza Hotel, Curio Collection by Hilton

Hotels
•
Curio Collection by Hilton
8.4 (934 reviews)
187 Monroe Northwest , Grand Rapids , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Clean rooms
Cons:
No bath towels
Limited food options
Outdated room quality

Categories

Cleanliness
8.06
Some reviews mention cleanliness positively, but issues like no bath towels provided impact perception.
Service
9.53
Staff are often praised for being helpful and friendly, contributing positively to the overall experience.
Location
9.07
Convenient location close to restaurants and attractions, enhancing the experience for guests.
Room Quality
7.52
Mixed reviews on room quality, with some rooms being described as outdated and not matching expectations.
Amenities
7.55
Limited options for families and accessibility issues reported, affecting guest satisfaction.
Value for Money
8.51
Some guests felt that the value for the price paid did not meet expectations due to various complaints.
Food and Beverage
8.06
Lack of food options late at night and closure of amenities detract from the overall experience.
Overall Experience
8.93
Overall experience varies; while there are positive aspects, significant issues have been noted by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 10:21

Property Description

Luxurious Riverside Location
Experience unparalleled views of the Grand River at the Amway Grand Plaza Hotel in Michigan. Connected to the Grand Rapids Convention Center, this upscale hotel offers a convenient stay with a touch of elegance.

Top-Notch Amenities
Enjoy the convenience of a fitness center and on-site shops during your stay at the Amway Grand Plaza Hotel. Indulge in a delectable meal at the renowned Ruth's Chris Steakhouse located right on the premises.

Prime Location
Explore nearby attractions like the Gerald R. Ford Museum and Van Andel Arena within walking distance via a connected skywalk. With easy access to Motorway I-196, the hotel ensures that you can effortlessly navigate the city.

Ready to experience luxury and convenience at the Amway Grand Plaza Hotel? Book your stay now!

Important information:

Early check-in is subject to availability; guests should contact the hotel directly the morning of arrival for availability.
Guests must be 18 years or older to check-in.
Private self-parking: USD 41 or valet parking: USD 45. No reservation is necessary.

Beginning November 2025, Starbucks will be closed as we transition to Foxtail Coffee (due to open Spring 2026). Our Pantlind Hotel will also be undergoing guestroom bathroom renovations from 2025-2027. Room type availability may be subject to change based on project updates. All outlets and areas will remain open during these two enhancements to our beautiful, historic hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 934 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.07
Room Quality: 7.52
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.93
M
Moira • couple • us
9
Beautiful historic property,
Pros:

The room was great. I loved the extra big closet and cleanliness.

Cons:

The refrigerator wasn’t plugged in and couldn’t get the plug to the wall cuz it was in a case and the plug couldn’t be pulled through. Also there was a a race Saturday morning and it was sooooo loud. The desk should have warned us or given out ear plugs.

2026-05-20 • via Nuitee
A
Anthony • couple • us
1
2026-05-20 • via Nuitee
D
Diane • couple • us
10
Our stay was perfect!
Pros:

From the moment we arrived everyone was welcoming. We arrived much sooner than expected and we were able to check into our room early which was fabulous. We had a river view that was beautiful and the bed was comfortable. We enjoyed dinner at Ruth's Chris Steakhouse as well.

Cons:

There was not a single thing we didn't like. Our stay was perfect!

2026-05-18 • via Nuitee
S
Shirley • couple • us
10
We enjoyed The Kitchen and the accommodations
Pros:

Clean and comfortable

2026-05-18 • via Nuitee
A
Angie • solo_traveller • us
10
Pros:

Everyone was terriffic!! Room was wonderful!!

2026-05-17 • via Nuitee
S
shamika • couple • us
8
2026-05-16 • via Nuitee
F
Franklin • couple • us
1
No me fue nada bien
Pros:

Todo muy caro

Cons:

Lo caro que y no ofrecen nada todo se paga no ofertan ni desayuno en fin no me gustó nada tienen que mejorar los precios para lo que ofrecen

2026-05-15 • via Nuitee
F
Faith • family_with_children • us
8
2026-05-11 • via Nuitee
S
Stanley • solo_traveller • us
10
2026-05-10 • via Nuitee
C
Colleen • family_with_children • gb
10
Love it all
Pros:

Love everything about the Amway !
Special shoutout to lovely waitress in rendezvous,need to get her name

Cons:

My dream room would be one of the old rooms that I’ve stayed in before with the new bathrooms..ie shower door (no curtains!)that said the views from the tower are fab !

2026-05-09 • via Nuitee
A
Annelise • couple • us
9
Celebrating a graduation in grand style!
Pros:

This hotel is beautiful and has so much history. You can walk to museum and arena and a few local restaurants.

Cons:

Thought the $45 a day for just self parking was very excessive.

2026-05-07 • via Nuitee
J
Jeffrey • couple • us
8
It was fine for one night
Pros:

It’s close to everything

Cons:

Not a very big room

2026-05-05 • via Nuitee
S
sue • family_with_children • us
10
2026-05-05 • via Nuitee
I
Iesha • couple • us
4
Never again
Pros:

It was clean

Cons:

The rooms are extremely small for the prices. Staff was rude and miss placed my keys with valet parking.

2026-05-04 • via Nuitee
H
Heidi • solo_traveller • us
6
Pros:

Location is great

Cons:

Rooms are small & a bit dated.

2026-05-04 • via Nuitee
K
Kaiysha • extended_group • us
8
2026-05-02 • via Nuitee
S
Soto • family_with_children • us
6
Underwhelming and over priced
Pros:

Shops located inside

Cons:

I was placed in the old tower of the hotel. The picture they use is the new tower. That’s where I thought I would be staying. The old tower is dirty, musty, and just old. Very underwhelming

2026-04-30 • via Nuitee
R
Raúl • family_with_children • es
1
No vuelvo a dejar mi tarjeta para que me retengan dinero el día del checkin. Estamos vendidos!!!
Pros:

Ubicación

Cons:

Me han cobrado el gasto del parking de 4 días que no he usado, con el
Dinero retenido con mi tarjeta de crédito que suministre el día de mi entrada. He enviado un mail, reclamando que me hagan el abono de esos
4 días, y nadie se han puesto en contacto conmigo. Ahora estoy en España y no sé cómo voy a recuperar mi dinero!!!

2026-04-10 • via Nuitee
D
Dayana • couple • us
6
2026-04-09 • via Nuitee
C
Cynthia • couple • us
10
Thoroughly enjoyed it.
Pros:

The entire property.

Cons:

Corner shower was a bit tight…

2026-04-06 • via Nuitee