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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Kid-friendly buffet
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Evening entertainment
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Wine/champagne
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Live music/performance
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Happy hour
Review Highlights
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Property Description
Luxurious Riverside Location
Experience unparalleled views of the Grand River at the Amway Grand Plaza Hotel in Michigan. Connected to the Grand Rapids Convention Center, this upscale hotel offers a convenient stay with a touch of elegance.
Top-Notch Amenities
Enjoy the convenience of a fitness center and on-site shops during your stay at the Amway Grand Plaza Hotel. Indulge in a delectable meal at the renowned Ruth's Chris Steakhouse located right on the premises.
Prime Location
Explore nearby attractions like the Gerald R. Ford Museum and Van Andel Arena within walking distance via a connected skywalk. With easy access to Motorway I-196, the hotel ensures that you can effortlessly navigate the city.
Ready to experience luxury and convenience at the Amway Grand Plaza Hotel? Book your stay now!
Early check-in is subject to availability; guests should contact the hotel directly the morning of arrival for availability.
Guests must be 18 years or older to check-in.
Private self-parking: USD 41 or valet parking: USD 45. No reservation is necessary.
Beginning November 2025, Starbucks will be closed as we transition to Foxtail Coffee (due to open Spring 2026). Our Pantlind Hotel will also be undergoing guestroom bathroom renovations from 2025-2027. Room type availability may be subject to change based on project updates. All outlets and areas will remain open during these two enhancements to our beautiful, historic hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: Yes
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: Yes
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
We had a great experience at this hotel. It’s full service and so much to do. The hidden speakeasy was so much fun, MDRD on the top floor was a lovely experience, pool was nice, room service was so fast, all staff was friendly and accommodating. I loved walking through the hotel and feeling the history. We had a riverview room and everything in the room was great! I loved that there is so much to do in the hotel alone. I also love that there is a skywalk that connects to the Van Andel. Very convenient. Great location. I would say this is definitely more of an adult hotel. I’ve wanted to stay here for years and after my first stay I am happy to say we will be back again soon for another little getaway!
location
No hot water in the shower, bathroom door broken, ceiling panel missing and electrical exposed
Staff would not go to our room and retrieve an item we left behind at 9:30 am before housekeeping could come in and throw it away. $300.00 went out with the trash
Just returned from a very bad stay at this hotel. For context, we have stayed at this hotel since 2019 during our Grand Rapids visits. We regularly request (and pay for) a river view in room 1484 (or higher......1584, 1684, etc.) with a king bed. They have always graciously accommodated this request. (Yes....we know specific rooms may not be available during check-in but why no past problems in this area?)
We arrived to find 30+ people waiting in the check-in line with only 2 staff working on a consistent basis. We waited 40 minutes. The line behind us kept getting longer and longer. How could you not know the expected guest arrivals on any given day and staff accordingly? Pretty much chaos to start our stay.
During the check-in process we were assigned the following room:
1. The worst river view room money could buy. See below photos of the view we received in the past and the room we had last night.
2. There were two queen beds. No king bed like we have at home,
3. A light was out in the bathroom fixture. (See attached photo).
4. The dresser drawer holding the safe was broken. This made the drawer very difficult to open or close. (See attached photos).
Lastly there was an incident.......a bellboy was instructed to deliver luggage to our room by the front desk. He used his passkey and just came right in. The problem was it was not our luggage, and we were occupying the room! Luckily, I was dressed but my wife was not that dressed and had just moments before gone into the bathroom and closed the door.
To the hotel's credit, they did profusely apologize for the "incident" and gave us a $40.00 gift card. When we checked out, I returned the gift card unused and told them of all the above issues. They immediately removed all charges for last night's stay.
We traveled 150 miles one way to attend a Nate Bargatze comedy show. It was supposed to be a special, one time only opportunity and getaway. It wasn't.
Room was very dated....overpriced...$900 for an old suite...no breakfast room service available....web site to order out not functioning...
Beautiful old hotel with a very modern addition. The lobby is gorgeous and located in the old Paintland portion which has been magnificently restored to its former beauty. Excellent location and first class amenities.
Everything
Everything
The building was beautiful, comfortable and easy to navigate. The views from our room were amazing. The noise cancellation between rooms was excellent.
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