Amway Grand Plaza Hotel, Curio Collection by Hilton

Hotels
•
Curio Collection by Hilton
8.3 (810 reviews)
187 Monroe Northwest , Grand Rapids , US
+1 616-774-2000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Excellent downtown location, close to restaurants and venues
Attractive lobby areas and the Libby — nice public spaces
Comfortable beds and generally well-appointed rooms (per several guests)
Skywalk access to Van Andel and downtown
On-site dining and convenient proximity to attractions
Cons:
Frequent service issues: reservation/check-in failures, unfriendly staff, lack of lost-and-found follow-up
Expensive parking and problematic valet (reported damage to electronics)
Room maintenance problems: broken appliances, lighting issues, shower leaks, carpet lifting
Cleanliness lapses for some guests (rooms not cleaned, lobby bathroom issues)
Perceived poor value/overpriced for some guests

Categories

Cleanliness
6.8
Multiple guests reported issues: rooms not cleaned during stays, water on lobby bathroom floor, and carpet coming up in a corner — below expected standards.
Service
6.8
Repeated service failures noted: reservations not recognized, long check-in delays (90 minutes), unhelpful/ unfriendly manager, slow/no response on lost-and-found and valet damage concerns — clearly a pain point for several guests.
Location
9.8
Consistently praised across reviews: central downtown location, close to restaurants/venues, skywalk access and convenient to attractions.
Room Quality
7.4
Mixed feedback: some guests love the rooms, but several reported maintenance issues (broken appliances, poor shower design causing leaks, lighting failures, rooms on remodeling floors).
Amenities
9.6
Amenities and public spaces (the Libby, lobby exhibits, on-site dining/venues) are highlighted as attractive and distinctive features, though some find lobby layout crowded.
Value for Money
8
Several guests called the hotel overpriced (expensive parking, charges for river view, limited compensation for major inconveniences) though others appreciate the location and property quality.
Food and Beverage
9
Standard quality for this hotel tier
Overall Experience
9
Polarized reviews: many guests rave about the property, location and repeat stays, while others experienced serious service/check-in failures. Score reflects strong property appeal tempered by service reliability problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Riverside Location
Experience unparalleled views of the Grand River at the Amway Grand Plaza Hotel in Michigan. Connected to the Grand Rapids Convention Center, this upscale hotel offers a convenient stay with a touch of elegance.

Top-Notch Amenities
Enjoy the convenience of a fitness center and on-site shops during your stay at the Amway Grand Plaza Hotel. Indulge in a delectable meal at the renowned Ruth's Chris Steakhouse located right on the premises.

Prime Location
Explore nearby attractions like the Gerald R. Ford Museum and Van Andel Arena within walking distance via a connected skywalk. With easy access to Motorway I-196, the hotel ensures that you can effortlessly navigate the city.

Ready to experience luxury and convenience at the Amway Grand Plaza Hotel? Book your stay now!

Important information:

Early check-in is subject to availability; guests should contact the hotel directly the morning of arrival for availability.
Guests must be 18 years or older to check-in.
Private self-parking: USD 41 or valet parking: USD 45. No reservation is necessary.

Beginning November 2025, Starbucks will be closed as we transition to Foxtail Coffee (due to open Spring 2026). Our Pantlind Hotel will also be undergoing guestroom bathroom renovations from 2025-2027. Room type availability may be subject to change based on project updates. All outlets and areas will remain open during these two enhancements to our beautiful, historic hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 810 reviews
Cleanliness: 6.8
Service: 6.8
Location: 9.8
Room Quality: 7.4
Amenities: 9.6
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9
J
Jonathan • couple • us
10
2026-10-31 • via Nuitee
L
Lutz • couple • us
3
Way over rated in regards to staff and customer service
Pros:

The location was great, central to downtown Grand Rapids restaurants and attractions

Cons:

My reservation was not recognized, even with booking number. It took 90 minutes to get a room, we missed our dinner reservation. The room they have use was on a floor being remodeled. The room lights (other than the bedside lamps didn’t work and there was caution tape and construction barriers outside of our room

2026-10-26 • via Nuitee
E
Eric • solo_traveller • us
10
2026-10-19 • via Nuitee
D
Dr. Roslyn • couple • us
10
2026-10-18 • via Nuitee
S
Silvana • couple • us
5
Not friendly and no accountability for lost items
Pros:

The location was good but you have to pay extra for the river view even if the hotel is not full and they have availability.

Cons:

They don’t give you HH points if you book through Booking and they give you a subtle but clear attitude.

The parking is super expensive and the valet parking people mess up your electronics in the car. Avoid using them. Other parking near by is only $14 for 24 hrs. vs $49 they charge.

The manager is not friendly if you request a free upgrade even though I had reserved an accessible room and when I got there they didn’t have it.

No one takes responsibility for checking the closet of room 844 to retrieve two expensive jackets left accidentally. No one can say whether the room was cleaned or if someone actually checked the closet when asked 3-4 hrs later. All they do, is send you an email with lost and found forms and in more than 24 hrs no one responds to the forms or several calls to the front desk in search of some accountability. The longer they wait in taking action, the higher the chances of loosing the items. So far no news of my very expensive jackets.

2026-10-17 • via Nuitee
J
Jesse • family_with_children • us
8
Pros:

Very nice hotel and close to downtown

Cons:

That our room was not available when we there to check in after I booked the room months in advance. We had to change clothes in the public bathroom in the lobby area and there was water all over. Was very disappointed that I was only offered a $50 credit. I would not stay here again due to these inconveniences

2026-10-17 • via Nuitee
A
Abby • couple • us
10
2026-10-12 • via Nuitee
K
Kerry • solo_traveller • us
9
Pros:

Location
Skywalk to van andel

2026-10-11 • via Nuitee
K
Kayla • couple • us
10
This was an amazing overnight stay!
Pros:

The property is well located. It’s close to food, drink and venues. The property is also gorgeous the Libby is a really cool place to just hang out and look around.

Cons:

The room I stayed in the carpet was starting to come up in one of the corners.

2026-10-07 • via Nuitee
J
Jessica • couple • us
10
This is our 5th time staying at Amway, we love the hotel and rooms, location and places to eat inside the building.
Pros:

We love the location and rooms

Cons:

We love Amway

2026-10-07 • via Nuitee
J
Jonathon • couple • us
6
Overpriced
Pros:

The location

Cons:

It was very tired looking and some of the appliances in the room were broken (iron, hairdryer). Our room was also not cleaned throughout our weekend stay. Lobby also has exhibits and a fountain the lobby which are far too big for the size of the lobby and make it uncomfortable and crowded walking through the lobby.

2026-10-07 • via Nuitee
S
Stanton • couple • us
5
would not stay here again.
Pros:

location, lobby

Cons:

Waited past check-in time; never received a text when the room was ready; had to go back to the service desk. Elevators were not working. 45-minute wait for valet parking to get the car.

2026-10-07 • via Nuitee
H
Hailey • solo_traveller • us
8
2026-09-18 • via Nuitee
J
Jason • couple • us
9
It was okay.
Pros:

The bed was comfortable. Room layout was weird, kind of small, for the price.

Cons:

The shower was terrible. For some reason I had a handicap room with a shower that got water all over the floor.

2026-09-15 • via Nuitee
C
Cody • solo_traveller • us
7
Nice room, uncomfortable temperature
Pros:

The room was very nice, small, but adequate for our weekend. The facilities were clean and well maintained, modern and updated.

Cons:

When we arrived to our room, the room was quite warm (we assumed from the afternoon sun) so we adjusted the thermostat to 60° and headed out for the evening. When we returned late in evening, our room was still extremely warm and took until the next morning to finally cool off. I'm talking sleep without any blankets, sweating warm. You stay at a nice place like this to stay in comfort, instead the room was so uncomfortable it keeps you awake. Switching rooms wasn't a convenient option for us due to the time of night.

2026-09-14 • via Nuitee
L
Larry • couple • us
10
2026-09-14 • via Nuitee
S
Serrano • couple • us
4
Not worthwhile, never more.
Pros:

Location was decent, interiors are wonderful.

Cons:

Everything was closed, convenience store, restaurants, and amenities were closed. Vending machines not working. It’s a beautiful building but lack of functionality. Staff was not very kind, by the way.

2026-09-13 • via Nuitee
R
Rebecca • couple • us
7
2026-09-04 • via Nuitee
M
Michael • couple • us
9
2026-09-02 • via Nuitee
P
Polderman • solo_traveller • us
8
Pros:

Beautiful hotel. Great restaurant options. Close to concert venue. View out window was beautiful.

Cons:

Some staff were a tad snotty.

2026-09-02 • via Nuitee