Amway Grand Plaza Hotel, Curio Collection by Hilton

Hotels
•
Curio Collection by Hilton
8.4 (975 reviews)
187 Monroe Northwest , Grand Rapids , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Clean rooms
Cons:
No bath towels
Limited food options
Outdated room quality

Categories

Cleanliness
8.06
Some reviews mention cleanliness positively, but issues like no bath towels provided impact perception.
Service
9.53
Staff are often praised for being helpful and friendly, contributing positively to the overall experience.
Location
9.07
Convenient location close to restaurants and attractions, enhancing the experience for guests.
Room Quality
7.52
Mixed reviews on room quality, with some rooms being described as outdated and not matching expectations.
Amenities
7.55
Limited options for families and accessibility issues reported, affecting guest satisfaction.
Value for Money
8.51
Some guests felt that the value for the price paid did not meet expectations due to various complaints.
Food and Beverage
8.06
Lack of food options late at night and closure of amenities detract from the overall experience.
Overall Experience
8.93
Overall experience varies; while there are positive aspects, significant issues have been noted by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 10:21

Property Description

Luxurious Riverside Location
Experience unparalleled views of the Grand River at the Amway Grand Plaza Hotel in Michigan. Connected to the Grand Rapids Convention Center, this upscale hotel offers a convenient stay with a touch of elegance.

Top-Notch Amenities
Enjoy the convenience of a fitness center and on-site shops during your stay at the Amway Grand Plaza Hotel. Indulge in a delectable meal at the renowned Ruth's Chris Steakhouse located right on the premises.

Prime Location
Explore nearby attractions like the Gerald R. Ford Museum and Van Andel Arena within walking distance via a connected skywalk. With easy access to Motorway I-196, the hotel ensures that you can effortlessly navigate the city.

Ready to experience luxury and convenience at the Amway Grand Plaza Hotel? Book your stay now!

Important information:

Early check-in is subject to availability; guests should contact the hotel directly the morning of arrival for availability.
Guests must be 18 years or older to check-in.
Private self-parking: USD 41 or valet parking: USD 45. No reservation is necessary.

Beginning November 2025, Starbucks will be closed as we transition to Foxtail Coffee (due to open Spring 2026). Our Pantlind Hotel will also be undergoing guestroom bathroom renovations from 2025-2027. Room type availability may be subject to change based on project updates. All outlets and areas will remain open during these two enhancements to our beautiful, historic hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 975 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.07
Room Quality: 7.52
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.93
L
Lara • family_with_children • us
8
2026-07-17 • via Nuitee
D
David • couple • us
10
2026-07-17 • via Nuitee
B
Brad • solo_traveller • us
10
2026-07-15 • via Nuitee
R
Rachel • couple • us
9
2026-07-14 • via Nuitee
A
Antonio • solo_traveller • us
10
Amazing
Pros:

Everything

Cons:

Everything

2026-07-14 • via Nuitee
M
Matthew • couple • us
8
2026-07-13 • via Nuitee
S
Sam • family_with_children • us
7
2026-07-10 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-07-08 • via Nuitee
L
Liz • couple • us
6
2026-07-08 • via Nuitee
K
Keeley • family_with_children • us
10
We had a great time and will definitely stay again.
Pros:

The building was beautiful, comfortable and easy to navigate. The views from our room were amazing. The noise cancellation between rooms was excellent.

2026-07-07 • via Nuitee
P
Paula • solo_traveller • us
10
2026-07-06 • via Nuitee
C
Cynthia • couple • us
8
Pros:

We ate breakfast at Foxtails. Pretty good but not much to choose from.

Cons:

not being told price for parking ahead of time and check in person could not tell us either.
We had no hot water for showering. Called front desk they said run the sink and shower for 5 minutes. We did and it worked for one person but the next person was freezing and then it went to scalding water off and on. Same thing the next day.
Trying to find the place was not easy either. No big signs for the hotel that you could see on the main street. Had to call hotel and they told us they were on the side street Pearl and parking garage there also.
Not easy!

2026-07-01 • via Nuitee
M
Mary • couple • us
7
Ok for 1 night
Pros:

Lobby was very pretty esp in old part

Cons:

Our room was a little shabby. Wanted to take a bath but drain was broken and there was hair packed in it. Walls scuffed.. expected nicer

2026-06-30 • via Nuitee
K
Kara • couple • us
3
Smoke scented with no water
Pros:

The main entry was lovely and the location on the river was great.

Cons:

Room smelled of cigarettes. They turned the water off the next day without having warned us before (still should have been a discount beyond warning) so we couldn’t shower, flush the toilet or even brush our teeth. They suggested lug our stuff to the workout facility and get ready there. I had to go down an request my paid for late checkout be removed from the bill. It was still a $400 room. Nope.

2026-06-30 • via Nuitee
V
Valerie • solo_traveller • us
8
2026-06-30 • via Nuitee
J
Jeffrey • family_with_children • us
8
Pros:

Love the proximity to everything

Cons:

The separation between toilet and shower and sinks

2026-06-29 • via Nuitee
R
Retirement2025 • Couples
8
A Lovely Property, but Not Memorable.
Pros:

The hotel is undeniably beautiful, with a rich history and elegant surroundings. While the staff at check-in, Stephen and Mylia, were very pleasant and accommodating, the overall experience didn't quite match the reputation. My initial room had enough issues that I requested a move, I was on a corner and motorcycles were up and down much of the night. The second was was a definite improvement, the stay never reached the level of exceptional service and attention to detail I had anticipated. It was a nice stay, but not one that lived up to the considerable hype.

2026-06-27 • via Tripadvisor
M
MmeMiller2 • Family • Boulder, Colorado
6
Cigarette Scented and Meh
Pros:

Our room stank of cigarettes. It was in the sheets and bedding. The room is small and the chairs had the bottom torn and hanging down. No shampoo or conditioner. The windows really need to be cleaned. I was surprised it was rather beat. The tub shower nasty. The smell was the killer though. That’s just too bad. Staff friendly and funny but don’t make up for the junky feel. Lobby stunning so I was excited when we arrived. Bummer.

2026-06-26 • via Tripadvisor
A
Algalham • solo_traveller • us
10
2026-06-25 • via Nuitee
L
Laura • family_with_children • us
10
Perfect location for our visit to GR to attend a concert at Van Andel.
Pros:

Bluetooth key so we could go straight to our room.

Cons:

Needed more than two towels. Thankfully I was able to text with the staff and they dropped them off while we were at dinner.

2026-06-24 • via Nuitee