Amway Grand Plaza Hotel, Curio Collection by Hilton

Hotels
•
Curio Collection by Hilton
8.4 (889 reviews)
187 Monroe Northwest , Grand Rapids , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Clean rooms
Cons:
No bath towels
Limited food options
Outdated room quality

Categories

Cleanliness
8.06
Some reviews mention cleanliness positively, but issues like no bath towels provided impact perception.
Service
9.53
Staff are often praised for being helpful and friendly, contributing positively to the overall experience.
Location
9.07
Convenient location close to restaurants and attractions, enhancing the experience for guests.
Room Quality
7.52
Mixed reviews on room quality, with some rooms being described as outdated and not matching expectations.
Amenities
7.55
Limited options for families and accessibility issues reported, affecting guest satisfaction.
Value for Money
8.51
Some guests felt that the value for the price paid did not meet expectations due to various complaints.
Food and Beverage
8.06
Lack of food options late at night and closure of amenities detract from the overall experience.
Overall Experience
8.93
Overall experience varies; while there are positive aspects, significant issues have been noted by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 10:21

Property Description

Luxurious Riverside Location
Experience unparalleled views of the Grand River at the Amway Grand Plaza Hotel in Michigan. Connected to the Grand Rapids Convention Center, this upscale hotel offers a convenient stay with a touch of elegance.

Top-Notch Amenities
Enjoy the convenience of a fitness center and on-site shops during your stay at the Amway Grand Plaza Hotel. Indulge in a delectable meal at the renowned Ruth's Chris Steakhouse located right on the premises.

Prime Location
Explore nearby attractions like the Gerald R. Ford Museum and Van Andel Arena within walking distance via a connected skywalk. With easy access to Motorway I-196, the hotel ensures that you can effortlessly navigate the city.

Ready to experience luxury and convenience at the Amway Grand Plaza Hotel? Book your stay now!

Important information:

Early check-in is subject to availability; guests should contact the hotel directly the morning of arrival for availability.
Guests must be 18 years or older to check-in.
Private self-parking: USD 41 or valet parking: USD 45. No reservation is necessary.

Beginning November 2025, Starbucks will be closed as we transition to Foxtail Coffee (due to open Spring 2026). Our Pantlind Hotel will also be undergoing guestroom bathroom renovations from 2025-2027. Room type availability may be subject to change based on project updates. All outlets and areas will remain open during these two enhancements to our beautiful, historic hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 889 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.07
Room Quality: 7.52
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.93
E
Erika • extended_group • us
5
Pretty but boring
Pros:

Loved the history and the feel

Cons:

We just wanted to relax but the tv situation was outdated.

2026-03-07 • via Nuitee
L
Lisa • family_with_children • us
3
Be prepared for all the hidden fees and double check your credit card!
Pros:

The property was very elegant and clean.

Cons:

On one of the other rooms, mind you still not knowing about the $41 parking fee, as they left the parking ramp ended up having to pay the $41. So basically we paid $82 for parking for that room because he paid cash at the booth and $41 on the card.

2026-03-05 • via Nuitee
J
James • couple • us
10
2026-03-03 • via Nuitee
J
Johann • solo_traveller • za
10
2026-03-02 • via Nuitee
C
Christina • family_with_children • us
10
2026-02-26 • via Nuitee
H
Hunter • couple • us
7
Pros:

I like how it was close to down town and the older feel of the hotel.

Cons:

Wish they had a better gym with bigger dumb bells. Room veiw was horrible pool was little small and did not feel very warm. My wife trip fall in the bathroom. Ended up hurting her foot pretty bad. So probably won't stay again.

2026-02-14 • via Nuitee
C
Cheryl • family_with_children • us
10
2026-02-13 • via Nuitee
S
Sara • couple • us
10
The front desk people were awesome and told us about the sky walk
Pros:

The view of the river and museum

Cons:

Nothing

2026-02-13 • via Nuitee
S
Shane • couple • us
9
2026-02-11 • via Nuitee
C
CarlitosFTL • Family • Fort Lauderdale, Broward County, Florida
2
Disappointed @ Amway Grand & Honors
Pros:

The property feels dated and out of touch. At 2:13 p.m., no restaurant was open, leaving me sitting alone in an otherwise grand but empty lobby.

As an 11-year Diamond member, this experience was disappointing. This property no longer feels like the premier option in Grand Rapids. In the newly renovated tower, the furniture drawers do not close properly, and the room had visible food residue and dust underneath, which raises concerns about attention to detail and housekeeping standards.

I understand that loyalty programs are designed to encourage repeat patronage, and that status alone does not guarantee special treatment. However, a basic level of hospitality and care would go a long way toward restoring confidence in what was once a truly grand property.

2026-02-09 • via Tripadvisor
R
roblR1958AW • Couples • Lowell, Kent County, Michigan
10
Great couple place to go
Pros:

Good time with my boyfriend wish I could see him more

2026-02-05 • via Tripadvisor
D
Donald • solo_traveller • us
10
2026-01-31 • via Nuitee
G
gina • solo_traveller • us
1
completely overcharged for a huge lack in presentation
Pros:

NOTHING EXCEPT LOCATION

Cons:

bedding was uncomfortable and thin especially with the weather being 15 outside. NO menus or any literature explaining what the hotel had to offer. NO housekeeping, nor refill on water and or coffee. photos of hotel looked amazing - what I paid for at $550 a night was not that at all! small and uncozy and uncomfortable. bed and sheets and towels were never changed. check in Thursday at midnight and out Sunday for a ill of $2000 - not worth it at all. no way to see how much or what was offered at the spa - again no literature. restaurant at Madrid had excellent food nd Brandon the server was amazing! all other hotel services, including $50 a day for valet were extremely lack. worst stay ever! definitely not a 4 or 5 star hotel stay

2026-01-22 • via Nuitee
M
Michael • couple • us
9
2026-01-20 • via Nuitee
M
Melissa • family_with_children • us
10
Wonderful stay
2026-01-20 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-01-20 • via Nuitee
N
Nancy • couple • us
8
We had a very nice view from the room- the valet staff were great.
Pros:

very good - convenient

Cons:

comforter on the bed was lacking and short. Needed to get the blanket out of the closet

2026-01-20 • via Nuitee
J
Jordan • family_with_children • us
6
2026-01-20 • via Nuitee
E
E7908LImarianaf • Business
10
Impeccable customer service
Pros:

I have to share my outstanding experience with Steve, who answered my call when I was looking for assistance with my niece's Alexandra stay at this location. I want to thank him for his professionalism and his kind attitude. I congratulate the hotel for having employees like Steve! Thank you.

2026-01-19 • via Tripadvisor
S
Scott • family_with_children • us
10
This a must go hotel.
Pros:

Tha staff was amazing from the time we pulled in to valet all the way until we checked out.

Cons:

Loved everything about this weekend.

2026-01-19 • via Nuitee