Comfort Inn & Suites Watertown - 1000 Islands

Hotels
•
Comfort
8.2 (771 reviews)
110 Commerce Park Drive , Watertown , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Pleasant staff
Clean bedding
Cons:
Issues with cleanliness
Pool was not functional
Inadequate appliance maintenance
Outdated facilities

Categories

Cleanliness
6.53
Several reviews indicate issues with cleanliness and maintenance.
Service
8.5
Mixed sentiments; some staff were pleasant, but negative experiences reported.
Location
9.54
Consistent positive comments about the location being convenient.
Room Quality
7.49
Rooms mentioned as comfortable but some reported broken appliances and outdated rooms.
Amenities
8.02
Pool issues reported; some amenities were good but not up to expectations.
Value for Money
8.48
General sentiment is favorable but some found it slightly overpriced.
Food and Beverage
8.53
Breakfast was mentioned positively.
Overall Experience
8.5
Overall mixed feelings but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:16

Property Description

Luxurious Accommodations and Prime Location
The Comfort Inn & Suites hotel offers a relaxing stay near New York's top attractions, including Fort Drum and the Thousand Islands. Situated by the Black River, guests can enjoy stunning views and nearby shopping options at Salmon Run Mall.

Abundant Amenities for a Comfortable Stay
Enjoy complimentary high-speed Internet, hot breakfast, and access to an indoor pool and exercise room. The hotel also provides business facilities, meeting rooms, and free parking for convenience.

Cozy Rooms and Suite Options
Each room features modern amenities like flat-screen TVs, microwaves, and refrigerators. Upgrade to a suite for added luxuries such as whirlpool bathtubs and pillow-top mattresses. Non-smoking rooms and pet-friendly accommodations are available upon request.

Book now for a luxurious and convenient stay at the Comfort Inn & Suites!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Jan 7, 2026 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ART

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 771 reviews
Cleanliness: 6.53
Service: 8.5
Location: 9.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.5
C
Cox • family_with_children • us
6
It was good value for my stay and overall was decent but don't know if I could stay again with dogs.
Pros:

Staff was great. Breakfast was good. Room was clean and quiet except for one night.

Cons:

I wasn't aware it was pet friendly so my allergies were bothered. (My mistake) There was a large barking dog on my floor one night that was disruptive to me and others. (People were yelling for it to shut up.) The pool was shut down and the water was turned off for several hours during one day.

2026-03-29 • via Nuitee
R
Ready • family_with_children • us
5
Pros:

The lady that checked me in was nice. Housekeeping staff was amazing. Love the breakfast.

Cons:

The pool was shut down not notified prior. My car was hit in the lot. Staff during the day was very unhelpful with getting information on who might have hit me.

2026-03-25 • via Nuitee
M
Monique • couple • us
8
Chambre tres bien et hotel bien situé pres de beaucoup de restos et take out à pied de l’hotel.
Pros:

Le dejeuner bon excepté le café pas assez corsé

Cons:

le café au dejeuner L’internet on me demandait de m’inscrire comme membre pour des points et c’etait trop compliqué

2026-03-24 • via Nuitee
C
Christina • family_with_children • ca
8
Cons:

The pool was closed for maintenance.

2026-03-23 • via Nuitee
H
Hezik • family_with_children • us
8
2026-03-23 • via Nuitee
D
Daniel • couple • us
7
2026-03-20 • via Nuitee
H
Hope • solo_traveller • us
10
2026-03-08 • via Nuitee
D
Della • couple • us
10
I want to say it was very convenient a cheap for a one night day and it was well worth the price the place was very clea
Pros:

Very clean

Cons:

There was absolutely nothing that I seen that I didn’t like

2026-03-06 • via Nuitee
A
Arianna • family_with_children • us
8
Pros:

Staff was very friendly and helpful. Breakfast was good and the location was close to everything.

Cons:

Pool was not in working order during our stay

2026-02-22 • via Nuitee
H
Hope • couple • us
10
2026-02-13 • via Nuitee
M
Mulanni Xxx • couple • us
7
2026-02-09 • via Nuitee
M
Monacelli • family_with_children • us
8
2026-01-31 • via Nuitee
H
Haley • couple • us
3
Disappointing
Pros:

Location and pricing for our stay

Cons:

Room was super hot all night so we had to turn on AC during winter, bathroom was not clean; specifically the spa tub had someone else's hairs all over it which was super gross, pool was closed and no accommodations for that.

2026-01-23 • via Nuitee
A
Annette • extended_group • ca
10
Cons:

The room with the pool was very very cold but the pool was fine, and unfortunately we couldn’t use the following day because a child got sick in it.

2026-01-20 • via Nuitee
J
JEROME • solo_traveller • us
10
Not my first stay , that's why I go back.
Pros:

Location very good. Breakfast good start for the day.

2026-01-20 • via Nuitee
M
MIchael • couple • us
7
Pros:

The room was large and clean.

Cons:

The pillows were small and not too comfortable.

2026-01-20 • via Nuitee
M
Michael • solo_traveller • us
5
5 our of 10 front desk was Phenomenal!
Pros:

Customer service was Phenomenal!

Cons:

My AC didn't work through the night. Loud noise and it got very warm in room. Was too late to change

2026-01-19 • via Nuitee
K
kim • family_with_children • us
8
2026-01-19 • via Nuitee
P
Paula • family_with_children • us
10
EXCELLENT HOTEL! - WILL DEFINITELY STAY AGAIN!
Pros:

EVERYTHING! excellent hotel - will definitely stay AGAIN!!!!

2026-01-19 • via Nuitee
J
Jeanne • family_with_children • us
9
Overall good
Pros:

Everything was good, very happy with this hotel

Cons:

Price was higher through booking.com than just going directly through hotel

2026-01-19 • via Nuitee