DoubleTree by Hilton New Orleans

Hotels
•
Doubletree by Hilton
8.4 (3238 reviews)
300 Canal Street , New Orleans , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Issues with cleanliness
High additional costs
Parking difficulties

Categories

Cleanliness
7.86
Several reviews mentioned issues with cleanliness.
Service
9.33
Staff were friendly and accommodating, with positive sentiments highlighted throughout.
Location
9.37
The location is praised for being convenient and within walking distance to attractions.
Room Quality
8.32
Rooms were generally clean and well-maintained, with minor issues reported.
Amenities
8.35
Valet parking was mentioned positively, but there were complaints about missing amenities.
Value for Money
7.31
Guests felt that the pricing was misleading with additional charges, affecting perceived value.
Food and Beverage
7.86
Concerns regarding breakfast reservations and food-related services impacted overall satisfaction.
Overall Experience
8.83
Despite some negative points, many guests reported enjoyable experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:20

Property Description

Luxurious Accommodations
Experience comfort and style at DoubleTree by Hilton New Orleans with beautifully appointed rooms featuring modern amenities like flat-screen TVs and cozy seating areas. Relax and unwind in a private bathroom equipped with complimentary toiletries and a coffee machine for your convenience.

Exceptional Facilities
Indulge in the outdoor pool and terrace, perfect for soaking up the sun or enjoying a refreshing dip. Unwind at the on-site bar or take advantage of the 24-hour front desk services, including tour assistance and a safety deposit box. Stay productive with access to the business center and meeting facilities.

Prime Location
Conveniently located just steps away from Bourbon Street, our hotel offers easy access to Morial Convention Center and St Louis Cathedral. With free WiFi and private parking available, DoubleTree by Hilton New Orleans is your ideal choice for a memorable stay in the vibrant city.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

There is limited availability for oversize vehicles and SUVs (Sport Utility Vehicles) in the hotel's parking lot.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 52 per day.

Location

Guest Reviews

8.4
Based on 3238 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 7.86
Overall Experience: 8.83
N
Nicolette • couple • us
10
The property was close to everything and everyone was friendly.
Pros:

I like the property was right next to the casino. It was clean. I see a lot of people like to stay there. That also said a lot about the place.

Cons:

There were no complaints. My view from my room was great.

2026-05-16 • via Nuitee
T
Teresa • couple • us
9
Great location in New Orleans
Pros:

Location was great. The staff were super helpful every time we needed to ask something

2026-05-15 • via Nuitee
L
Lakeisha • couple • us
9
2026-05-14 • via Nuitee
H
Heidi • extended_group • us
9
2026-05-14 • via Nuitee
O
Oscar • couple • us
10
2026-05-14 • via Nuitee
P
Paula • couple • do
10
2026-05-13 • via Nuitee
O
Olviia • couple • us
8
2026-05-13 • via Nuitee
M
Michele • couple • us
10
2026-05-13 • via Nuitee
K
Katie • family_with_children • us
10
Pros:

The staff was incredible. The locatio worked well for what we wanted to do during our stay.

2026-05-12 • via Nuitee
J
Jessie • couple • us
7
Quests should be compensated it their room is not ready at the check in time.
Pros:

Cleanliness and location.

Cons:

My room was not ready when I arrived and I was just told there was a late check out. I was so tired, traveling from Florida 😞

2026-05-12 • via Nuitee
C
crystal • couple • us
7
Cons:

Air was not working in room

2026-05-12 • via Nuitee
T
tslil • couple • il
9
Pros:

מיקום טוב ליד הקזינו וליד הרחובות המרכזיים
חדר גדול נקי ונעים
מיטה גדולה ונוחה

Cons:

מקלחת וסבונים יכול להיות יותר מפנק
חניה מאוד יקרה לאורחים 55+tax ללילה

2026-05-12 • via Nuitee
V
Viktor • couple • us
10
Very professional from front desk to house keeping value parking
Pros:

Very well managed

2026-05-12 • via Nuitee
F
Felicia • couple • us
8
My Stay was amazing. I would definitely recommend
Pros:

Within walking distance to everything… free breakfast was a plus… staff was amazing

Cons:

Wi-Fi was not that great… my heat in my room was not properly working. Maintenance had to be called several times

2026-05-11 • via Nuitee
A
Angela • couple • us
10
2026-05-11 • via Nuitee
N
Nyshanunique • couple • us
10
2026-05-11 • via Nuitee
A
Ayanna • couple • us
8
2026-05-11 • via Nuitee
M
Melanie • couple • us
10
2026-05-11 • via Nuitee
D
Darnesha • solo_traveller • us
3
Pros:

Air do not work well

Cons:

Air do not work well

2026-05-11 • via Nuitee
N
Nufar • solo_traveller • il
9
Great hotel
Pros:

Very clean huge rooms very nice staff good breakfast.
.

Cons:

I booked a king deluxe room with a river view, but they told me they did not have any when I arrived. They gave me a room with 2 beds instead without a view. I complained and they charged it to a room with a river view.

2026-05-10 • via Nuitee