DoubleTree by Hilton New Orleans

Hotels
•
Doubletree by Hilton
8.4 (3016 reviews)
300 Canal Street , New Orleans , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Issues with cleanliness
High additional costs
Parking difficulties

Categories

Cleanliness
7.86
Several reviews mentioned issues with cleanliness.
Service
9.33
Staff were friendly and accommodating, with positive sentiments highlighted throughout.
Location
9.37
The location is praised for being convenient and within walking distance to attractions.
Room Quality
8.32
Rooms were generally clean and well-maintained, with minor issues reported.
Amenities
8.35
Valet parking was mentioned positively, but there were complaints about missing amenities.
Value for Money
7.31
Guests felt that the pricing was misleading with additional charges, affecting perceived value.
Food and Beverage
7.86
Concerns regarding breakfast reservations and food-related services impacted overall satisfaction.
Overall Experience
8.83
Despite some negative points, many guests reported enjoyable experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:20

Property Description

Luxurious Accommodations
Experience comfort and style at DoubleTree by Hilton New Orleans with beautifully appointed rooms featuring modern amenities like flat-screen TVs and cozy seating areas. Relax and unwind in a private bathroom equipped with complimentary toiletries and a coffee machine for your convenience.

Exceptional Facilities
Indulge in the outdoor pool and terrace, perfect for soaking up the sun or enjoying a refreshing dip. Unwind at the on-site bar or take advantage of the 24-hour front desk services, including tour assistance and a safety deposit box. Stay productive with access to the business center and meeting facilities.

Prime Location
Conveniently located just steps away from Bourbon Street, our hotel offers easy access to Morial Convention Center and St Louis Cathedral. With free WiFi and private parking available, DoubleTree by Hilton New Orleans is your ideal choice for a memorable stay in the vibrant city.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

There is limited availability for oversize vehicles and SUVs (Sport Utility Vehicles) in the hotel's parking lot.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 52 per day.

Location

Guest Reviews

8.4
Based on 3016 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 7.86
Overall Experience: 8.83
I
Ivan • family_with_children • ar
8
Pros:

location

Cons:

Breakfast staff aggressive and rude

2026-03-06 • via Nuitee
T
Thaddeus • couple • us
10
2026-03-06 • via Nuitee
Z
Zijian • solo_traveller • cn
8
2026-03-05 • via Nuitee
K
Katina • couple • us
10
2026-03-05 • via Nuitee
H
Harris Travels • couple • us
10
Cruising
Pros:

Bed Comfy love the welcome note on the TV screen

Cons:

N/A

2026-03-04 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-03-03 • via Nuitee
G
Galusha • couple • us
10
2026-03-03 • via Nuitee
M
Maretta • solo_traveller • us
8
Pros:

Everything was nice.

Cons:

N/A

2026-03-02 • via Nuitee
M
Maria • couple • us
10
Pros:

Staff was wonderful!

2026-03-02 • via Nuitee
V
Vickie • couple • us
10
2026-03-02 • via Nuitee
M
Markeeta • couple • us
4
I love DoubleTree and the reputation they usually have, but after staying this time, I’m not so sure about returning to
Pros:

I loved the location and how friendly the staff were. Everything was in walking distance, and any issue I had was taken care of. I even received complimentary breakfast for my husband and I, after being dissatisfied.

Cons:

The second day, our room’s key sensor turned solid red and we couldn’t get into our room. Security didn’t make it up to fix it until after we returned from walking the city 4 hours later. Once we finally got in, I saw a mouse run across the floor and I requested that our room be changed. They moved us to another room, and it still wasn’t that clean. I also understand that the hotel is pet friendly, but there should be no reason for one of the elevator floors to be dirty from the same urine/poop for more than 24 hours.

2026-03-01 • via Nuitee
G
Graham • couple • us
9
Good Location, Good Value, and Cleam Rooms.
Pros:

Location, and rooms were great. Everything was an easy walking distance.Location, and rooms were great. Everything was an easy walking distance.Location, and rooms were great. Everything was an easy walking distance.

2026-03-01 • via Nuitee
M
Maurice • couple • us
7
2026-03-01 • via Nuitee
C
Crystal • extended_group • us
7
2026-03-01 • via Nuitee
K
Kim • couple • us
8
It was a nice hotel and location was great.
Pros:

Location was great to the downtown area.

Cons:

I thought the parking was high and our car was unavailable while we were there.

2026-02-28 • via Nuitee
R
Robert • solo_traveller • us
9
2026-02-28 • via Nuitee
C
Chad • solo_traveller • gb
3
2026-02-27 • via Nuitee
M
Morgan • family_with_children • us
10
2026-02-27 • via Nuitee
D
Debra • couple • us
5
Disappointing customer service & really lacked urgency about concerns & needs of guests.
Pros:

The location was great for our activities & we chose it because of its proximity to the Street Car line. It’s also within walking distance of several great NOLA restaurants, Mulate’s for Zydeco music & Mother’s for breakfast.

Cons:

We had another guest enter our room at about 8:15pm because of a mixup in our check-in & the management had a very cavalier response. Then we discover the next morning that there was no “spare” roll of toilet tissue & after requesting one be delivered & waiting 30 minutes, were told housekeeping didn’t come in until 8:30am & no one was available to deliver but we could go to the front desk to get a roll. Not exactly good customer service. Then, when we did go to the lobby, 3 bellmen were standing there talking; in a well managed hotel, the need to provide a basic necessity for guests would be prioritized. We also discovered one of the drawers in the furniture was broken & fell out when opened & the smell of cigarette smoke in the bathroom made it impossible to shower - it was apparently coming in through the vent.
I honestly felt like Booking & other second party reservation guests were not prioritized as several times I was told “oh, you reserved through Booking” even though I am a Hilton Honors member.

2026-02-27 • via Nuitee
A
Allan • couple • us
10
2026-02-26 • via Nuitee