DoubleTree by Hilton New Orleans

Hotels
•
Doubletree by Hilton
8.4 (2977 reviews)
300 Canal Street , New Orleans , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Issues with cleanliness
High additional costs
Parking difficulties

Categories

Cleanliness
7.86
Several reviews mentioned issues with cleanliness.
Service
9.33
Staff were friendly and accommodating, with positive sentiments highlighted throughout.
Location
9.37
The location is praised for being convenient and within walking distance to attractions.
Room Quality
8.32
Rooms were generally clean and well-maintained, with minor issues reported.
Amenities
8.35
Valet parking was mentioned positively, but there were complaints about missing amenities.
Value for Money
7.31
Guests felt that the pricing was misleading with additional charges, affecting perceived value.
Food and Beverage
7.86
Concerns regarding breakfast reservations and food-related services impacted overall satisfaction.
Overall Experience
8.83
Despite some negative points, many guests reported enjoyable experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:20

Property Description

Luxurious Accommodations
Experience comfort and style at DoubleTree by Hilton New Orleans with beautifully appointed rooms featuring modern amenities like flat-screen TVs and cozy seating areas. Relax and unwind in a private bathroom equipped with complimentary toiletries and a coffee machine for your convenience.

Exceptional Facilities
Indulge in the outdoor pool and terrace, perfect for soaking up the sun or enjoying a refreshing dip. Unwind at the on-site bar or take advantage of the 24-hour front desk services, including tour assistance and a safety deposit box. Stay productive with access to the business center and meeting facilities.

Prime Location
Conveniently located just steps away from Bourbon Street, our hotel offers easy access to Morial Convention Center and St Louis Cathedral. With free WiFi and private parking available, DoubleTree by Hilton New Orleans is your ideal choice for a memorable stay in the vibrant city.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

There is limited availability for oversize vehicles and SUVs (Sport Utility Vehicles) in the hotel's parking lot.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 52 per day.

Location

Guest Reviews

8.4
Based on 2977 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 7.86
Overall Experience: 8.83
N
Nathan • solo_traveller • au
4
Old hotel needs a fresh up. Lifts were ancient and front doors were always breaking
Pros:

Room was clean and comfortable but darkly lit. Also had strong cigarette smell wafting thru AC

Cons:

Gym was terrible.

2026-02-14 • via Nuitee
C
Calvontist • couple • us
10
Everything was perfect
Pros:

The location of it

2026-02-14 • via Nuitee
S
Scott • solo_traveller • us
10
2026-02-13 • via Nuitee
D
david • couple • us
10
Pros:

Close to parade route

Cons:

Lobby men’s bathroom broken. I had to go to room 8th floor every time for bathroom.

2026-02-12 • via Nuitee
S
Sandra • couple • us
10
One night stay in NOLA
Pros:

Location

2026-02-12 • via Nuitee
D
Destiny • couple • us
8
2026-02-12 • via Nuitee
J
James • couple • us
10
2026-02-12 • via Nuitee
N
Nanette • family_with_children • us
8
2026-02-11 • via Nuitee
A
Annika • couple • ch
9
2026-02-11 • via Nuitee
A
Aaron • solo_traveller • us
8
2026-02-10 • via Nuitee
K
Katrina Boutte-Green • couple • us
10
Excellent Place to stay
Pros:

Everything was awesome from. Check in to Check out.. Will definitely be back!!

2026-02-10 • via Nuitee
T
Tynisha • solo_traveller • us
7
A tried and true hotel brand with everything you need, plus that lagniappe New Orleans charm!
Pros:

The property is in a great location, right at the cusp of the CBD/Warehouse, Convention Center & Arts District next to the French Quarter. Most of the staff I encountered were kind and helpful when needed, including the parking attendants who were super attentive and courteous. The rooms are spacious, with modern-minimalistic decor. I love seeing a view of the city from higher floors. I will always love that they still give you a warm cookie at check-in! With the proximity to Canal Street right at your foot steps, walking to local museums and eateries keeps you wanting to explore more whether by walking, a cab ride, or trolley. There is a beignet shop immediately next to the hotel for anyone looking for a tasty treat! Jackson Square, the historic St. Louis Cathedral, and The French Market Shops are only a short 15-20 minutes strolling pace away. This hotel is a wonderful option for comfortability, cost, and location.

Cons:

It would have made me feel safer to be able to use my key-card for entry through the side doors, versus having to walk to the front each time, but I do understand there are additional safety measures for this protocol. The automatic exhaust fan being connected to the bathroom light switch was annoying, especially if you suffer from migraines. The exhaust should have a separate switch. Additionally, in the bathroom the sliding door should be the opposite way. For those who like to check the temperature of the shower before getting in, it would be easier to slide the door closest to the shower head back and do a temp-check versus getting in and either getting a hot or cold shock from the water. In the room I did not like that the window curtains seemed to have blood or chocolate stains on them. And the beds both had sunken spot suggesting it's just time to replace them. I have never had a bad bed experience in my history of rooming at this hotel, so this was disappointing, but I hope necessary updates will be made in the near future. I did not receive make-ready room service for a bathroom or bedding refresh either during my stay so that was odd. I was told by the receptionist when I asked at check-out that they were short-staffed. All of these things are fixable, so I hope to see the improvements in the future!

2026-02-10 • via Nuitee
S
Shirley • couple • us
8
2026-02-09 • via Nuitee
F
Frankie • couple • us
5
Was somewhat uncomfortable when it cold an there no heat in the room
Pros:

Location

Cons:

Location

2026-02-09 • via Nuitee
J
James Earl Montgomery • couple • us
10
Pros:

I enjoy myself

2026-02-09 • via Nuitee
C
Catarina • solo_traveller • pt
5
Pros:

Location

Cons:

Noise , conservation state, wifi did not work

2026-02-09 • via Nuitee
T
Trip14449210427 • Friends getaway
10
10 out of 10
Pros:

Had a great stay at the Doubletree New Orleans! Jasmine was wonderful! She was very helpful, very kind, and went above and beyond during our stay. She also had great recommendations for places to visit. It's always nice to have someone who knows what they're doing and she does her job well!

2026-02-02 • via Tripadvisor
A
amandamB955DM • Couples
4
Won't return to this hotel
Pros:

1. We had a broken refrigerator when we arrived. We were bringing in leftovers with us. It took 7 hours and 4 requests to get one. The new refrigerator showed a temperature of 54 when we went to sleep and 64 degrees when we got up. We had to throw all of our food away.

2. The restaurant attached to the hotel is not good. The service slow and some of the staff are rude. The food was not good; we left most of it behind and it cost us over $70 for two meals and a salad. There is so much good food in NOLA. DON'T eat here.

3. They are unable to moderate the temperature in common areas. The lobby, restaurant and hallways were all freezing cold.

4. You can hear whenever someone opens or shuts their door on either side of you. Its very loud.

I would suggest the Homewood Suites in the French Quarter as an alternative.

2026-02-01 • via Tripadvisor
B
Blair • couple • us
8
2026-01-31 • via Nuitee
D
Dorinda • couple • us
7
Lovely hotel, but be prepared to pay for EVERY. LITTLE. THING.
Pros:

Location was excellent and the hotel was very clean. The staff were very friendly and helpful.

Cons:

My husband likes a cup of coffee in the morning and the coffee maker in the room was pitiful. It barely made the water hot. So he headed downstairs and couldn’t get a cup of decaf unless he bought a full breakfast at $22. I had the same issue except with tea. He did manage to get me some hot water, but they charged him $3 for it! PLAIN HOT WATER. Really.

2026-01-31 • via Nuitee