Novotel Genova City

Hotels
•
Novotel
7.9 (5674 reviews)
Via Cantore 8/C , Genova , IT
+39 010 09991

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Consistently praised breakfast (varied, abundant)
Good location near the port/ships
Many notes of friendly and professional reception staff
Several reports of spacious, well-equipped rooms
Cleanliness praised in numerous reviews
Cons:
Value for money often criticized (pricey for room standard)
Parking issues: paid, height restrictions and limited accessibility
Pool described as small and sometimes limited in access/hours
Some rooms are dated, small, dark or have maintenance issues (loose sink)
Occasional reports of poor service or staff rudeness and isolated theft complaint

Categories

Cleanliness
7.6
Mixed mentions: several guests praise cleanliness and 'camera pulita', but a few reviews call out poor room/bathroom cleaning and hygiene issues.
Service
8.7
Generally positive: multiple compliments for friendly, professional reception staff; isolated reports of a rude employee and inconsistent service at times.
Location
8.4
Many reviews highlight excellent proximity to the port/ships and convenient parking, though a few note the hotel is far from some attractions on foot.
Room Quality
7.5
Mixed room reports: some rooms are described as large and well-equipped, others as a bit dated, small, dark or with issues (loose sink, worn fixtures).
Amenities
7.4
Amenities receive mixed feedback: breakfast and pool available, but pool is frequently described as small/limited (and limited hours), parking has restrictions (height) and accessibility concerns.
Value for Money
6.3
Frequently criticized as overpriced for the room standard; extra costs (paid parking) and expectations for the price reduce perceived value.
Food and Beverage
8.8
Strong point: multiple reviews praise the breakfast as varied and abundant; some minor notes about limited fruit/housemade options.
Overall Experience
8.5
Overall positive stays reported—comfortable, good breakfast and helpful staff in many cases—tempered by issues around value, some room defects and limited amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Modern Accommodations
Novotel Genova City offers spacious rooms with free Wi-Fi and satellite TV, providing a comfortable stay for guests. The large windows allow natural light to fill the room, creating a bright and welcoming atmosphere. Guests can enjoy complimentary tea and coffee, ensuring a relaxing experience during their stay.

Convenient Location
Situated just off the A7 motorway, the hotel is a short drive from both Genoa Harbour and Genova-Sestri Airport. Additionally, the easy access to public transportation, with a bus stop right outside the hotel, makes exploring the city hassle-free for guests.

Delicious Dining Options
Start your day with a delicious breakfast featuring a variety of pastries, cakes, and cereals. In the evening, indulge in Italian and international dishes at the Cantore 8 restaurant, open until 22:30. Complete your dining experience with a selection of drinks from the hotel bar.

Book your stay at Novotel Genova City now for a memorable and convenient experience.

Important information:

Please note that the pool is open from June until August.

When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.

If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorization by the cardholder must be submitted at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Location

Guest Reviews

7.9
Based on 5674 reviews
Cleanliness: 7.6
Service: 8.7
Location: 8.4
Room Quality: 7.5
Amenities: 7.4
Value for Money: 6.3
Food and Beverage: 8.8
Overall Experience: 8.5
R
Roberto • solo_traveller • it
9
2026-10-31 • via Nuitee
M
MARIO • extended_group • it
3
2026-10-31 • via Nuitee
L
Laura • family_with_children • it
9
Buon soggiorno
Pros:

Ottima colazione molto varia

Cons:

Il parcheggio poteva essere gratuito visto il prezzo piuttosto elevato

2026-10-30 • via Nuitee
N
Nives • extended_group • si
8
2026-10-29 • via Nuitee
M
Marius • family_with_children • it
9
2026-10-28 • via Nuitee
M
Mauricio • family_with_children • fr
10
Pros:

The facilities and the personal

Cons:

Nothing to say really

2026-10-28 • via Nuitee
G
György • couple • hu
9
2026-10-27 • via Nuitee
C
corinne • couple • fr
7
Hôtel un peu vétuste près du port, personnel désagréable
Pros:

Chambre un peu vétuste, Nous sommes arrivés à minuit trente, l' employé à l'accueil le soir était très sympa. Par contre le lendemain matin c'était l'inverse..... l'employée n'était pas aimable presque désagréable.... malgré le prix élevé de la nuitée 192 euros sans petit déjeuner....Grosse déception pour cette chaîne Novotel......

Cons:

absence de service à la clientèle nullement pas en adéquation ....avec les 4 étoiles annoncées de cet hôtel.....

2026-10-26 • via Nuitee
N
Nathalie • couple • de
1
2026-10-23 • via Nuitee
L
Luciano • family_with_children • it
9
Pros:

Il panorama con la Lanterna di Genova e il porto, che si gode dalla camera.
La gentilezza del personale alla reception

Cons:

Il rubinetto del lavandino del bagno si muoveva, non era ben fissato al lavandino stesso.

2026-10-22 • via Nuitee
A
Ayoub • family_with_children • fr
10
2026-10-21 • via Nuitee
A
Armando • family_with_children • al
9
2026-10-18 • via Nuitee
F
Fabjan • couple • al
10
2026-10-18 • via Nuitee
O
Oueslati • family_with_children • fr
9
Pros:

Tous

Cons:

L'arrivée normalement A12 c pas 14h

2026-10-18 • via Nuitee
M
Manuel Marco Vogt • family_with_children • ch
6
Cons:

Die Tiefgarage ist nur für Autos kleiner 1,9m zugänglich, Auto und Dachbox also nicht möglich, es gibt zwar dann einen Stellplatz, allerdings öffentlich zugänglich.

2026-10-17 • via Nuitee
M
Marco • solo_traveller • it
10
2026-10-16 • via Nuitee
P
Paola • solo_traveller • fr
6
Cons:

Pulizia camere e servizi igienici.

2026-10-15 • via Nuitee
S
Stefan • solo_traveller • it
1
2026-10-13 • via Nuitee
S
Sybille • family_with_children • at
10
2026-10-12 • via Nuitee
A
Andrea • family_with_children • it
9
Impeccabile per la cortesia, gentilezza e professionalità delle ragazze della reception
Pros:

Colazione super, ragazze della reception super gentili e professionali, pulizia e miticò biliardino nella hall.

2026-10-12 • via Nuitee