Hotel Indigo Atlanta Vinings by IHG

Hotel Indigo Atlanta Vinings
2857 Paces Ferry Rd SE, Atlanta, GA 30339

Dear Hotel Indigo Atlanta Vinings Team,

I am writing to express my utter disappointment and disgust regarding my recent stay at your establishment from January 9th to 11th 2026 What was supposed to be a relaxing getaway turned into a nightmare that I will not soon forget.

Upon entering my room, I was greeted not by comfort, but by filth. The bed sheets were covered in blood stains, an absolutely unacceptable sight for any guest. I was horrified and, frankly, appalled at the state of the bedding. Instead of finding a clean and inviting atmosphere, I was met with a room that was nothing short of a health hazard.

Due to the unsanitary conditions of the room, I felt I had no choice but to leave and sleep in my car on your property for the duration of my two-night stay. This is not only unacceptable but also a gross violation of the basic standards of hospitality. I expected, at the very least, a clean and safe space to rest, and I received the complete opposite.

Given the abysmal state of my accommodations, I demand a full refund for my stay. The experience I endured was not only distressing but also entirely unacceptable for a hotel branded under the IHG umbrella. I am deeply disappointed in your establishment and will not hesitate to share my experience with others unless this issue is resolved promptly.

I look forward to your swift response regarding my request for a refund.
I also want to note I called from 7:00 in the morning till 5:00 in the afternoon every 30 minutes to talk to someone in the phone just ring and ring very unprofessional.
Sincerely,

Tony Hannah.

Hotel Indigo Atlanta Vinings
2857 Paces Ferry Rd SE, Atlanta, GA 30339

Dear Hotel Indigo Atlanta Vinings Team,

I am writing to express my utter disappointment and disgust regarding my recent stay at your establishment from January 9th to 11th 2026 What was supposed to be a relaxing getaway turned into a nightmare that I will not soon forget.

Upon entering my room, I was greeted not by comfort, but by filth. The bed sheets were covered in blood stains, an absolutely unacceptable sight for any guest. I was horrified and, frankly, appalled at the state of the bedding. Instead of finding a clean and inviting atmosphere, I was met with a room that was nothing short of a health hazard.

Due to the unsanitary conditions of the room, I felt I had no choice but to leave and sleep in my car on your property for the duration of my two-night stay. This is not only unacceptable but also a gross violation of the basic standards of hospitality. I expected, at the very least, a clean and safe space to rest, and I received the complete opposite.

Given the abysmal state of my accommodations, I demand a full refund for my stay. The experience I endured was not only distressing but also entirely unacceptable for a hotel branded under the IHG umbrella. I am deeply disappointed in your establishment and will not hesitate to share my experience with others unless this issue is resolved promptly.

I look forward to your swift response regarding my request for a refund.
I also want to note I called from 7:00 in the morning till 5:00 in the afternoon every 30 minutes to talk to someone in the phone just ring and ring very unprofessional. I will write a full review on Google and Yelp in any other social media platform this week.
Sincerely,

Tony Hannah.

The experience with the staff worker after I told her my complaints

I am a repeat customer to this hotel when I travel to ATL for business. I return because I like the ambience, location, and the staff is attentive and friendly. I'll be back a few times in 2026.
P.S. Close to Jubilee which has several restaurants and some shopping including a CVS for anything forgotten in packing.

Convenient and unique

The staff were exemplary. They were so polite and helpful. The lobby is very cool and inviting. They have a cute little store where you can get a little treat or snack. I liked how the balcony doors opened easily. The TV had a good range of premimum channels as well.

The location, room comfort, and the staff were all outstanding.

Okay

Such a “warm” positive vibe. The upbeat music choices, friendly staff, the decor, cleanliness, 12:00 noon check out, free parking, nice inviting pool , NEW pool furniture, fire pits and Adirondack chairs. Very much a comforting, upbeat, home feel.
The Public House is terrific!!! The breakfast and service is really unmatched. We LOVE this place when we come to Atlanta!

Clean, quiet and convenient to office and a few restaurants

It was excellent. No complaints.

Absolutely beautiful looking lobby & pool area
but the hot tub spa part of the was a let down as it was not in full working area , was put off by the geust ice area & shower in room had black mold + room did not cool down.& tv remote had a chunk missing on it.
Beautiful decorations.hotel and the rooms , bar & seating areas nice, close to alot of restaurants. Crossing roads can get a bit hectic
for the price i would stay again + not having a refrigerator in the room was a disappointment

Front Desk very welcoming and helpful
Hospitality staff are very nice and the room was very clean and comfortable. Weekend housekeeping is limited and because of that our room was not serviced until late Sunday evening. I would stay again

Lovely hotel in the center of Vinings. Walk to dining and shopping.

The only thing they lacked was refrigerator in the room.