Santa Catalina, a Royal Hideaway Hotel - Gran Lujo

Hotels
Barceló Hotels & Resorts
9.2 (3065 reviews)
León y Castillo, 227 , Las Palmas de Gran Canaria , es

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly staff
Beautiful hotel setting
Cons:
Cleanliness issues
Remote location
Room configuration problems

Categories

Cleanliness
8.53
Review mentions issues with bathroom cleanliness and information deficit at reception.
Service
10
Overall friendly service mentioned, with some concerns about reception communication.
Location
9
Location is noted but criticized for being remote; however, described as a nice setting.
Room Quality
8.54
Mentioned issues with the twin bed configuration, and sliding door noise.
Amenities
9.49
Hotel amenities like breakfast and bar service were praised.
Value for Money
9.02
Standard perception for value in a hotel of this rating.
Food and Beverage
9.48
Excellent breakfast and dining experiences were highlighted.
Overall Experience
9.53
Despite some issues, guests enjoyed the overall experience and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:56

Property Description

Luxurious Accommodation
Santa Catalina, a Royal Hideaway Hotel offers spacious, air-conditioned rooms with modern amenities including flat-screen TVs and rain-effect showers. Most rooms also boast a balcony or terrace with stunning garden views, providing guests with a comfortable and relaxing stay.

Exceptional Dining Experience
Indulge in a culinary journey at the hotel's three top-notch restaurants. From the Michelin-starred "Poemas by Hermanos Padrón" to the innovative Muxgo by Borja Marrero restaurant with the first Michelin Green Star in Spain, guests can savor exquisite dishes crafted from local products. End the day with a cocktail at the elegant piano bar Carabela or the chic Alis Roof Top Bar.

Relaxation and Wellness
Unwind and rejuvenate at the Santa Catalina's wellness center, offering hot tubs, Turkish baths, and beauty treatments. Guests can also stay active at the fitness center or opt for a pampering session at the spa for an extra cost.

Experience luxury and comfort at Santa Catalina, a Royal Hideaway Hotel - book your stay now for an unforgettable getaway.

Important information:

Please note that children under 18 are not allowed in the wellness center and in the Alis rooftop bar.

Access to the Alis rooftop pool from 10:00 to 17:30 is restricted to guests staying in a Suite or Junior Suite.
The hotel will not request in advance the total amount of the hotel stay. Except in the case that the reservation is nonrefundable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
When booking half board, note that drinks are not included.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Location

Guest Reviews

9.2
Based on 3065 reviews
Cleanliness: 8.53
Service: 10
Location: 9
Room Quality: 8.54
Amenities: 9.49
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.53
L
Laura solo_traveller es
9
Lugar para volver
Pros:

Es un lugar precioso. No quieres salir de él. La piscina maravillosa. El trato del personal es exquisito.

Cons:

Tuvimos un problemilla con la cama extra pero lo supieron arreglar enseguida sin dudarlo

2026-08-29 via Nuitee
H
Holmgang couple dk
10
Vi elskede det
Pros:

Fantastisk sted og helt særligt.

2026-08-28 via Nuitee
L
Lahaye solo_traveller fr
9
Bref séjour en ville pour découvrir avant le retour
Pros:

Les piscines, la salle de petit-déjeuner, le rooftop, la terrasse, les bars, la chambre, le personnel.

Cons:

La localisation un peu en retrait des rues commerçantes, du centre historique et la vue sur le port industriel.

2026-08-28 via Nuitee
M
Meryem solo_traveller es
8
2026-08-27 via Nuitee
E
Elena couple ch
8
2026-08-27 via Nuitee
D
Daniel solo_traveller es
10
2026-08-26 via Nuitee
A
Ann couple gb
10
A beautiful environment with helpful staff
Pros:

A peaceful location off a main road. It had a long approach within a beautiful garden. The main road had a regular bus route with a flat fare - easy to use - and the hop on/off bus stop close to hotel. Junior suite was lovely and we were lucky to have a terrace overlooking the gardens. It was well serviced and clean. Overall, all environments were beautiful. Excellent choice of food for breakfast and sitting outside overlooking the gardens was a lovely start to the day. The pond with turtles at one end was a bonus- they were checked by the local aquarium and fed by the staff. All staff were helpful and spoke good English

Cons:

Not all restaurants open in August. Tea and coffee in the room not the best- lucky to have a kettle as well as coffee machine so bought own. Had a cooler rather than fridge so milk had limited life.

2026-08-25 via Nuitee
M
Mesa Rivero solo_traveller es
9
Pros:

Tranquilidad

2026-08-25 via Nuitee
G
Graham solo_traveller es
10
2026-08-25 via Nuitee
E
Erik couple cz
10
Romantic and luxurious experience
Pros:

Luxurious, clean, friendly and helpful staff, nice spa and awesome breakfast. But I highly recommend getting a suite to get the roof and spa access. We loved the overall luxurious furnishing and approach. We felt like we are honored guests.

Cons:

Paid parking is kinda pricey. Not much room or utensils to store or prepare your own food (for travels) in the room. Kinda far away from affordable restaurants.

2026-08-25 via Nuitee
M
Mingo Perdomo solo_traveller es
10
Pros:

El personal de recepción es muy atento y amable darle las gracias a Sonia en concreto por su trato tan maravilloso el hotel fue toda una experiencia que deseamos repetir

2026-08-24 via Nuitee
G
Gemma couple es
10
2026-08-24 via Nuitee
J
Jaime family_with_children es
10
Lujo y confort al máximo
Pros:

Todo… menos el precio, pero entiendo que el acomodarse en un GL es lo que tiene. Realmente me encanta este hotel siendo uno de nuestros favoritos en España. Personal encantador siempre, limpieza absoluta, comodidad increíble que hace el dormir una sensación placentera , cada desayuno un pequeño festín.

Cons:

No tengo nada que añadir… ya que está todo perfecto.

2026-08-24 via Nuitee
A
Aritz couple es
10
Tranquilidad y clases
Pros:

La amabilidad del personal y la limpieza de la instalaciones

Cons:

Que el parking no esté incluido

2026-08-23 via Nuitee
J
Jan Thomas couple no
8
2026-08-23 via Nuitee
S
Sylver couple fr
10
Super séjour
Pros:

Superbe hôtel au service irréprochable
Superbe suite junior qui donnait accès au SPA El à la piscine en Rooftop

Cons:

Ras

2026-08-22 via Nuitee
I
Ibon extended_group es
10
Personal diligente, amable y muy profesional
Pros:

Todo ello

Cons:

Nada

2026-08-21 via Nuitee
D
Diego couple es
8
2026-08-20 via Nuitee
A
Anne solo_traveller gb
9
Pros:

The room was excellent as we're the facilities at the hotel. The staff were very helpful.

2026-08-19 via Nuitee
G
GEORGE solo_traveller gb
10
2026-08-19 via Nuitee