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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Currency exchange
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Solarium
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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Access to health care professionals
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24-hour security
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Security alarm
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Key card access
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Mobile app for room service
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Santa Catalina, a Royal Hideaway Hotel offers spacious, air-conditioned rooms with modern amenities including flat-screen TVs and rain-effect showers. Most rooms also boast a balcony or terrace with stunning garden views, providing guests with a comfortable and relaxing stay.
Exceptional Dining Experience
Indulge in a culinary journey at the hotel's three top-notch restaurants. From the Michelin-starred "Poemas by Hermanos Padrón" to the innovative Muxgo by Borja Marrero restaurant with the first Michelin Green Star in Spain, guests can savor exquisite dishes crafted from local products. End the day with a cocktail at the elegant piano bar Carabela or the chic Alis Roof Top Bar.
Relaxation and Wellness
Unwind and rejuvenate at the Santa Catalina's wellness center, offering hot tubs, Turkish baths, and beauty treatments. Guests can also stay active at the fitness center or opt for a pampering session at the spa for an extra cost.
Experience luxury and comfort at Santa Catalina, a Royal Hideaway Hotel - book your stay now for an unforgettable getaway.
Please note that children under 18 are not allowed in the wellness center and in the Alis rooftop bar.
Access to the Alis rooftop pool from 10:00 to 17:30 is restricted to guests staying in a Suite or Junior Suite.
The hotel will not request in advance the total amount of the hotel stay. Except in the case that the reservation is nonrefundable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
When booking half board, note that drinks are not included.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children ages 12 and older are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not possible) and costs EUR 20 per day.
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Pets
Pets are not allowed.
Location
Guest Reviews
Aamiainen oli todella kattava ja monipuolinen.
Prachtig hotel met een gevoel van oude grandeur precies gelegen tussen oude en nieuw deel van Las Palmas. We liepen hierdoor elke avond wel minimaal 5 km voor de winkelstraten en eettentje maar is allemaal vlak dus zeer goed te doen. Kamer zijn mooi en schoon maar klein met goede bedden en als je een balkon hebt dan kun je er ook best goed vertoeven voor een uurtje voor t slapen gaan. Ontbijt is prima!
Er zijn rond het zwembad te weinig bedjes en het zwembad op het dak is tot 17:00 alleen voor gasten die een suite geboekt hebben. Dit was ons niet duidelijk bij het boeken. De bediening in de bar is niet erg efficiënt (wel erg vriendelijk) en je moet vaak even (een enkele keer langer) wachten
Das Hotel hat eine einzigartige wunderschöne Lage inmitten von Palmen und ist total ruhig und trotzdem zentral gelegen.
Die Dachterrasse ein Traum mit einem einzigartigen Ausblick. Die Location beim Frühstück wunderschön, das Frühstücksbüffet sehr gut mit allem, was man sich wünscht.
Das Zimmer sehr komfortabel und sehr schön eingerichtet mit einem tollen Blick in den Park.
The breakfast on the terrace was exceptional in quality and range of food on offer. Service was professional but friendly. Our room was comfortable with a wonderful shower. The grounds of the hotel were beautifully kept and a haven for bird and plant life. There are restaurants serving local cuisine nearby on the harbour, just a short walk away. Local bus transport is cheap and easy to navigate.
The hotel itself is an oasis in a rather busy area. To reach the beach or old town a long walk, bus ride or car is needed.
L’hôtel est magnifique, très propre, les chambre très spacieuses et bien équipées.
Le petit déjeuner très varié et copieux, le personnel au petits soins
Un très grand merci à Eduardo qui nous a très gentiment accueilli en français juste parfait !
Grace à lui nous avons appris l’histoire de l’hôtel et nous avons pu profiter de magnifique roof top avec sa piscine et son bar et la vue très sympathiques :)
Le spa est très agréable aussi :)
Nous y retournerons avec plaisir 😍
Le seul bémol - difficile de joindre la réception par téléphone
1980 staff were a bit aloof, so unlike the rest of the staff, especially reception.
Could have seen a bit more European cuisines
Great location and facilities. Fantastic food.
Small bathroom
The hotel is beautiful the staff cannot do enough for you and the exclusive roof area is a delight. Will definitely return
The gardens Ann breakfast
Everything was perfect, Food of the Restaurants, Service staff always supportive, and friendly. Very nice Hotel in general.
Thank you very much
Hôtel de charme luxueux et bien placé
Pas de réceptionniste francophone
Store du salon resté bloqué une semaine malgré un signalement à la réception
Odeur de cuisine à partir de 6 h du matin dans la chambre
Peu de considération pour les "demi-pension"
Instalaciones y personal
Las goteras en la habitación y falta de atención del incidente por parte de la dirección
Die Lage und die Architektur des Gebäudes
Restaurants waren nicht immer geöffnet.
Teilweise war es in den Fluren zu kalt und die Fenster im Schlafzimmer nicht dicht genug
vantar góðar nýjar kaffivélar í salinn
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