Santa Catalina, a Royal Hideaway Hotel - Gran Lujo

Hotels
•
Barceló Hotels & Resorts
9.2 (2897 reviews)
León y Castillo, 227 , Las Palmas , es

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly staff
Beautiful hotel setting
Cons:
Cleanliness issues
Remote location
Room configuration problems

Categories

Cleanliness
8.53
Review mentions issues with bathroom cleanliness and information deficit at reception.
Service
10
Overall friendly service mentioned, with some concerns about reception communication.
Location
9
Location is noted but criticized for being remote; however, described as a nice setting.
Room Quality
8.54
Mentioned issues with the twin bed configuration, and sliding door noise.
Amenities
9.49
Hotel amenities like breakfast and bar service were praised.
Value for Money
9.02
Standard perception for value in a hotel of this rating.
Food and Beverage
9.48
Excellent breakfast and dining experiences were highlighted.
Overall Experience
9.53
Despite some issues, guests enjoyed the overall experience and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:56

Property Description

Luxurious Accommodation
Santa Catalina, a Royal Hideaway Hotel offers spacious, air-conditioned rooms with modern amenities including flat-screen TVs and rain-effect showers. Most rooms also boast a balcony or terrace with stunning garden views, providing guests with a comfortable and relaxing stay.

Exceptional Dining Experience
Indulge in a culinary journey at the hotel's three top-notch restaurants. From the Michelin-starred "Poemas by Hermanos Padrón" to the innovative Muxgo by Borja Marrero restaurant with the first Michelin Green Star in Spain, guests can savor exquisite dishes crafted from local products. End the day with a cocktail at the elegant piano bar Carabela or the chic Alis Roof Top Bar.

Relaxation and Wellness
Unwind and rejuvenate at the Santa Catalina's wellness center, offering hot tubs, Turkish baths, and beauty treatments. Guests can also stay active at the fitness center or opt for a pampering session at the spa for an extra cost.

Experience luxury and comfort at Santa Catalina, a Royal Hideaway Hotel - book your stay now for an unforgettable getaway.

Important information:

Please note that children under 18 are not allowed in the wellness center and in the Alis rooftop bar.

Access to the Alis rooftop pool from 10:00 to 17:30 is restricted to guests staying in a Suite or Junior Suite.
The hotel will not request in advance the total amount of the hotel stay. Except in the case that the reservation is nonrefundable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
When booking half board, note that drinks are not included.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 2897 reviews
Cleanliness: 8.53
Service: 10
Location: 9
Room Quality: 8.54
Amenities: 9.49
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.53
D
David • solo_traveller • gb
9
2026-05-09 • via Nuitee
C
Carola • couple • es
10
2026-05-09 • via Nuitee
M
Manfred • family_with_children • at
10
Tolles Hotel mit historischem Flair u. sehr freundlichen Personal
Pros:

Sehr geräumige Zimmer, super große Dusche
Das Ambiente ist großartig!

Cons:

Der Balkon war zu klein bzw. nicht vorhanden.
Die Schiebtüren am Zimmer sind etwas in die Zeit gekommen.

2026-05-09 • via Nuitee
A
ANSELMI • solo_traveller • it
10
2026-05-07 • via Nuitee
M
Michael • couple • es
9
Fantastic
2026-05-06 • via Nuitee
M
Miazza • couple • ch
9
Pros:

Le cadre, l'environnement, le petit déjeuner.

Cons:

Les restaurants fermés le dimanche soir.

2026-05-06 • via Nuitee
N
Nathalie • couple • ca
9
2026-05-05 • via Nuitee
R
Roxana Alina • couple • it
10
fantastico da non crederci! Tutto perfetto
Pros:

Tutto! Struttura bellissima, piena di storia e architettura coloniale ma ristrutturata, curata nel minimo dettaglio.
Colazione fantastica, tanta scelta e tutto fresco e di qualità.
Camere spaziose, bagno grande separato in modo molto chic dalla camera con delle persiane in legno. Letto super king size comodissimo e lenzuola che sembrano una piuma che di avvolgeva. All’interno del parco si sentiva la pace, la natura, la qualità di vecchia data, quella vera, aristocratica. Il personale tutto cordiale e pronto ad aiutarti. Abbiamo avuto anche 2 giorni di mercato artigianale nei pressi dell’hotel che ci ha divertito molto e abbiamo fatto shopping di qualità senza dover uscire e cercare i bei negozi, ma i negozi sono venuti da noi. Il Roof top al 5 piano, anche se di giorni riservato alle suites, dopo le 17 offre aperitivi con una vista mozzafiato.

Cons:

Niente! Tutto perfetto

2026-05-05 • via Nuitee
I
Ilja • solo_traveller • nl
9
Heerlijk
Pros:

Alle luxe

Cons:

Niets

2026-05-05 • via Nuitee
B
Brigitte • solo_traveller • at
10
2026-05-05 • via Nuitee
P
pedro miguel • extended_group • es
9
Comodidad
Pros:

La cama y diseño

Cons:

El baño tiene alguna vez olores

2026-05-03 • via Nuitee
J
Jean-patrick • couple • fr
10
2026-05-03 • via Nuitee
F
Floris • couple • nl
10
Geweldig hotel!
Pros:

De cocktailbar, het zwembad, de gym en de Spa. En beide restaurants die wij bezochten. Het personeel is super vriendelijk en het hotel is prachtig in een prachtig park.

Cons:

Niets

2026-05-03 • via Nuitee
J
James • couple • nz
7
2026-05-03 • via Nuitee
T
Tatiana • couple • no
10
2026-05-02 • via Nuitee
H
Halsall • couple • gb
8
2026-05-02 • via Nuitee
M
Mariella • couple • ch
8
Gute Lage und ruhig, schöne Zimmer
Pros:

Die Lage

2026-04-30 • via Nuitee
J
Jacqui • couple • gb
8
Nice hotel with good facilities
Pros:

The hotel had good facilities - roof terrace area and spa were lovely.
Staff were friendly

Cons:

Despite booking a junior suite there was very little room in the bedroom area and the wardrobe was small. There were only two small drawers inside the wardrobe and they were broken.
Also the shower head on the bath hand held shower leaked - we did tell the hotel but it was not fixed during our stay.
On two of 5 days the water was not replaced in our room.
We didn’t love the location around the hotel and walked or caught a taxi to the old town to eat in the evenings.

2026-04-28 • via Nuitee
M
Marta • solo_traveller • es
10
2026-04-27 • via Nuitee
M
Markus • couple • at
10
2026-04-27 • via Nuitee