Grand Hotel Et Des Palmes

I recommend this hotel for its central location and for the beauty of the building. The entrance is majestic and the rooms newly refurbished. The reception area, housekeeping and maintenance are truly 5 stars, impeccable, top service. Also the food, at breakfast and at the restaurant. But it’s missing an experienced maitre coordinating the staff in the dining areas.
At breakfast waiters are lost, no one in the entrance, groups chatting in corners and 15 minutes for a cappuccino. Or they pass in front of you not seeing you in an empty room. At dinner they shouldn’t mention prices at the table, we invited guests and they asked information about a dish that was in the degustation menu and they wished to taste. The answer was about the cost and this made us feel, inviting them, very uncomfortable. The staff should be trained on this in a 5 star hotels. Little things that happened and that can be easily improved with an experienced maitre, but don’t change the overall positive impression and we’ll come back for sure. I highly recommend it.

The most caring and accommodating staff that went above and beyond to make sure that our stay was perfect.
Everyone was so pleasant to deal with. The front desk and concierge were 5 star and more. Thank you Vito, Vivian, Antonio and everyone else! Location was perfect and the rooms were clean with exceptional housekeeping.

A very enjoyable stay at this elegant historic hotel in the heart of Palermo. The building is beautiful, with a wonderful atmosphere and plenty of character, while the rooms are comfortable and well maintained.
The location is excellent, making it easy to explore Palermo on foot. The staff were friendly, professional and helpful throughout our stay, and the overall service was very good.
Breakfast was also a highlight, with a good selection and a pleasant setting.
Overall, a lovely experience and a hotel I would happily recommend. There are a few small details that could be improved, but they are minor compared with the many positives.

I've reviewed many hotels and I don't think I've even mentioned the shower. However, this shower was so spectacular I have to lead with it. In addition to the adjustable hand wand , there is a super sized rainfall shower head with a very strong water flow, much stronger than any hotel shower I've ever experienced.

However, here is what really made it special. If you look in the upper left corner of my photo you will see a small shelf. From this flows a powerful cascade of water. It is so strong that it will massage your back.

For a European hotel, the room was very large, as was the bathroom with twin sinks. The hotel common areas are very attractive. We dined in the restaurant and had an excellent meal. The breakfast buffet was extensive and included a chef to make omlettes or other egg dishes. All the staff were very friendly and accomadationg.

Onr thing I had not seen at other hotels is when settling the bill there was a line for tips for the staff. Had I known this I wouldn't have struggled to get coins to leave for housekeeping, breakfast waitstaff and bellmen.

Muy bonito el hotel, desayuno muy bueno con muchas opciones.
Personal amable.
Restaurante bueno con muy buena atención.

The hotel is located near the center of Palermo. The hotel is old but very nice renovated rooms. The service is amazing as well as the breakfast buffet. The terrasse in the 5th floor is amazing as well. Food is excellent.

Very beautiful palace, well situated. I got a renovated clean and lovely room. Staff was very nice and polite. Very happy with my stay!

Pulizia e gentilezza

Tout. Absolument tout.

Tudo
Perfeito
Incrível

Super emplacement, batiment empreint de souvenirs historiques, grandeur des temps passés, personnel pro et très avenant, belles grandes chambres

I recently spent two nights at this magnificent historic hotel on Via Roma, and it was a superb experience from start to finish. The property perfectly blends timeless Palermo elegance with top-tier modern hospitality.A major highlight of my stay was the exceptional service. The front office team was welcoming, highly professional, and efficient, making both check-in and check-out a breeze while offering great local insights.Breakfast each morning was equally impressive. The restaurant team provided attentive and flawless service, ensuring a wonderful start to my day. The food selection was outstanding, featuring a massive variety of fresh, high-quality sweet and savory options that showcased the best of Sicilian flavors.The combination of its prime location on Via Roma, beautiful interiors, and a truly dedicated staff made my 2-night stay unforgettable. I highly recommend this hotel and cannot wait to return!

A really high quality experience. our second stay there. The hotel celebrates its 150th anniversary next year. Fabulous, friendly, helpful staff. Amazing building and decor, the height of elegance. Great location five minutes from Teatro Massimo. Vito was kind enough to show us the amazing Wagner suite, where the composer lived for a year - the story goes that he left without paying the bill!
One slightly disappointing thing is that the amazing bar (where breakfast is served, pictured) is closed in the summer. It's such an amazing space it would be great if you could enjoy a nice Martini there all year round!