Phoenix All Suites West Hotel

Hotels
•
VR_PM Brett-Robinson
8.6 (1109 reviews)
533 W. Beach Blvd., Gulf Shores, Alabama, 36542 , Gulf Shores , US
1-251-9684900

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Children allowed

Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Multilingual staff
Smoke-free property
Wheelchair accessible parking
Free self parking
Beach sun loungers
Garage
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Comfortable rooms
Cons:
Cleanliness issues
Staff rudeness
Misrepresentation of amenities

Categories

Cleanliness
7.85
The room could have been cleaner, with mentions of stained sheets and a generally unpleasant smell.
Service
8.85
Standard service quality for this hotel tier, though some negative comments about staff interactions.
Location
9.35
Great location with direct beach access, close to shopping and restaurants.
Room Quality
8.35
Rooms are described as comfy but highlight issues with storage and cleanliness.
Amenities
8.35
Good kitchen facilities; however, some amenities were misrepresented.
Value for Money
8.35
Price perceived as high for last-minute stay but some value in location.
Food and Beverage
8.85
Standard quality for this hotel tier; specifics not mentioned in reviews.
Overall Experience
8.85
Mixed experience with significant room for improvement in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:00

Property Description

Relax by the Pool: The outdoor pool provides a perfect spot to unwind and soak up the sun during your stay.

Home-like Comfort: Enjoy the convenience of fully equipped kitchen in the air-conditioned rooms, complete with amenities like full-sized refrigerators, ovens, microwaves, and coffee/tea makers.

Prime Location: Situated steps away from Gulf Shores Beach and a short drive to Gulf State Park, this beach aparthotel offers easy access to popular attractions, restaurants, and outdoor activities.

Book your stay at Phoenix All Suites West Hotel to experience beachfront relaxation and convenient amenities for a memorable getaway.

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PNS

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Property follows sanitization practices of SafeHome (VRMA & VRHP)

See all policies

Location

Guest Reviews

8.6
Based on 1109 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 8.85
A
Amanda
10
Pros:

Beach and hotel was amazing

2025-10-06 • via Nuitee
L
Laima • partner
2
Pros:

We spent a total of 6 hours in this hotel only because we arrived at midnight and had nowhere else to go. Bathroom had mold and mildew , ceiling fan with inch thick dust that precipitated an asthma attack. We paid for two nights. Orbitz , the hotel manager, and the management company all refused to refund anything despite us contacting them immediately and providing pictures of the hazardous conditions we were placed in.

2025-10-03 • via Nuitee
K
Kenny • partner
8
Pros:

Long way from the ocean

2025-09-28 • via Nuitee
K
Kendra
10
Pros:

Very clean, great view, perfect location, staff was so friendly and accommodating! We will definitely be back!!!!

2025-09-27 • via Nuitee
M
Michelle • partner
6
Pros:

Brett Robinson overcharged us and then never returned calls regarding the overage. I had to file a complaint with Expedia.

2025-09-24 • via Nuitee
S
Sandra
10
Pros:

Room very clean place was very nice . We will be back!

2025-09-15 • via Nuitee
D
Darrall
10
Pros:

We stay here every year and love it!

2025-09-10 • via Nuitee
C
Colby
8
Pros:

Great property for a short trip for two! Parking very tight, and pool needed to be cleaned.

2025-09-08 • via Nuitee
R
retha
10
Pros:

Ocean view from balcony was amazing, the elevator is slow at times, over

2025-09-08 • via Nuitee
B
Brett • partner
8
Pros:

For the price it couldn’t be beat!

2025-09-07 • via Nuitee
D
Dorothy • partner
10
Pros:

Very surprising. It was very clean. We enjoyed our stay and PAS is withing walking distance of several restaurants, local hangouts and shopping.

2025-09-02 • via Nuitee
M
Monica
10
Pros:

Enjoyed my stay. A bit outdated but excellent location

2025-09-02 • via Nuitee
S
Stacie
6
It was ok
Pros:

The condo was nice and well equipped. The furniture was kinda dingy. There was sand everywhere. Perfect for anyone who likes to be in the middle of the night entertainment. Probably not suitable for families, more of a party scene.

2025-09-02 • via Nuitee
N
Nikolina • family
10
Pros:

Love the location, easy access to the beach and in a great location everything is close by . Only thing was the elevators were super slow . But everything else great ! .

2025-08-24 • via Nuitee
D
Dawn
10
Pros:

Had a wonderful birthday. The resort was perfect.

2025-08-23 • via Nuitee
E
Elizabeth
10
August Stay
Pros:

The staff was very friendly! I loved the location of the property and how it was laid out. Everything was conveniently located.

2025-08-21 • via Nuitee
S
Sherry
10
Pros:

Very close to all the restaurants.

2025-08-15 • via Nuitee
J
John
10
Pros:

Beach front prime location, what more can you say!

2025-08-15 • via Nuitee
A
Allison • family
4
Pros:

They don’t replace dirty towels, and when asking for new ones they told us they didn’t have any. Sometimes the elevator took 10+ minutes to arrive.

2025-08-06 • via Nuitee
F
Fahdet
10
Pros:

Easy access, perfect location for food, restaurant, grocery and walk to beach.
Easy check in and out
thank you

2025-08-01 • via Nuitee