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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Business center
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Heating
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Bowling
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Non-smoking throughout
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Private parking
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Minimarket on site
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Wheelchair accessible
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Snack bar
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Toilet with grab rails
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Outdoor furniture
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Picnic area
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Coffee Shop on site
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Outdoor fireplace
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Modern Comfort and Convenience
Fitness Center and More: Stay active during your stay at Candlewood Suites Richmond - West Broad with our well-equipped fitness center and beautiful garden. Unwind in our shared lounge or enjoy a delicious meal at our on-site restaurant.
Business-Friendly Amenities: Take advantage of our 24-hour front desk and business center, perfect for all your work needs. Stay connected with complimentary WiFi throughout the property.
Convenient Location: Located just 11 km from Greater Richmond Convention Centre and with easy access to University Stadium and Virginia Commonwealth University School of the Arts, our hotel is the ideal choice for both business and leisure travelers.
Ready to experience comfort and convenience? Book your stay at Candlewood Suites Richmond - West Broad now!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
I liked the friendly staff
i liked everything
The check-in staff was great.
Very friendly and professional.
The staff at the front desk was very informative and polite. Anything I needed such as directions to stores, restaurants etc., they were absolutely amazing and very kind. I would recommend others to this Hotel 🏨 👌 🙂
Peaceful
The a/c worked very well. Thtv channels were very good. The staff were great
I liked evrything
I didn’t know they charge $7 to park your vehicle. This comes out your deposit.
location
no USB charge ports in the room
Cleanliness, staff was friendly
Bed was hard
Rooms were very spacious.
Property was outdated and not clean.
The location seem to be nice we don't live in that area but it was quiet when I returned from my cousin's wedding.
I spent $160 for one night I spent many hours driving to get to this hotel my cousin was getting married. I probably would have had a better night sleep at a Travelodge paying less money the general manager had a very nonchalant attitude about my complaint I said to him "You seem like you don't care about anything I'm saying sir it's probably because you guys get these kinds of complaints regarding the condition of this hotel is not good for the price"... The rooms was dirty if I had a broom I could have swept up a pile of hair that was all through the room, in the shower hair, it was hair on the sheets the gentleman at the front desk came up to change the sheets on the bed, he took a picture of the hair on the sheets saying "OMG this is not acceptable"... The beds are worn and there was a sinkhole in the mattress where people have been sleeping for years probably... I was there for one night I got up to get a cup of water and a roach was crawling around the kitchen sink I got a video of it this was at 4:00 a.m. I talk to the lady at the front desk told her the situation it was nothing she could do is what she said however she did offer me a soda. I told her I'm just going to take my things to the car because I don't want to take any bugs home so when the sun came up my family and I got showers and got out of there... I was really upset because I spent a lot of money for one night there. The saying is you get what you pay for and I don't think that was the case because for that price I expected to be in something luxurious and comfortable... I always stay at comfortable luxurious places I don't mind spending the money... I looked at the outside pictures and said the upkeep is probably nice I probably would have got a better night sleep at one of those cheaper hotels red roof inn etc... and then save some money.
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