Candlewood Suites Richmond - West Broad by IHG

Hotels
•
Candlewood Suites
8.4 (648 reviews)
2100 Dickens Road , Richmond , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean common areas
Spacious rooms
Convenient location
Cons:
Cleanliness issues in some rooms
Uncomfortable beds
Equipment missing in the workout room

Categories

Cleanliness
7.73
Some rooms reported issues with cleanliness, and a specific room smelled like smoke.
Service
9.2
The staff was noted as very friendly and accommodating.
Location
8.74
Location was appreciated, contributing positively to the experience.
Room Quality
7.69
Several reviews mentioned issues such as uncomfortable beds and a running toilet.
Amenities
8.22
Some amenities like the kitchenette were appreciated, but some equipment was missing.
Value for Money
8.18
Generally seen as fair, but some found the price high for what was offered.
Food and Beverage
8.73
Not specifically mentioned but aligned with overall experience.
Overall Experience
8.7
Despite some issues, guests had a generally positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:37

Property Description

Modern Comfort and Convenience

Fitness Center and More: Stay active during your stay at Candlewood Suites Richmond - West Broad with our well-equipped fitness center and beautiful garden. Unwind in our shared lounge or enjoy a delicious meal at our on-site restaurant.

Business-Friendly Amenities: Take advantage of our 24-hour front desk and business center, perfect for all your work needs. Stay connected with complimentary WiFi throughout the property.

Convenient Location: Located just 11 km from Greater Richmond Convention Centre and with easy access to University Stadium and Virginia Commonwealth University School of the Arts, our hotel is the ideal choice for both business and leisure travelers.

Ready to experience comfort and convenience? Book your stay at Candlewood Suites Richmond - West Broad now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 648 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 7.69
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.7
T
Terrell • couple • us
10
I would come back!
Pros:

It was our anniversary and a little get away for a day. I wasn't expecting the room to be the size it was. It was comfortable, made me feel like I was home away from home.

Cons:

Everything was exceptional!

2026-02-13 • via Nuitee
D
Denise • couple • us
8
2026-02-11 • via Nuitee
M
Melissa • couple • us
3
Pros:

The size of the room

Cons:

There was a roach in our room

2026-02-08 • via Nuitee
D
Diaz • family_with_children • us
10
2026-01-30 • via Nuitee
A
Arthur • couple • us
8
Overall my stay was good and the staff was very professional
Pros:

The bed was comfy bathroom was nice

Cons:

Couch was a little stained

2026-01-28 • via Nuitee
Y
Yaina amarilys • solo_traveller • es
10
Bien
Pros:

Muy bien

2026-01-27 • via Nuitee
T
Tandy • family_with_children • us
10
2026-01-22 • via Nuitee
R
Rachel • couple • us
6
Cons:

Our particular room had issues with the bathroom as the door handle didn’t lock and the shower head pressure would go off and come back on by itself, often leaving you with a cold shower

2026-01-20 • via Nuitee
M
Michael • family_with_children • us
10
Pros:

Very 😌

Cons:

I was all 👍

2026-01-20 • via Nuitee
J
Jose • couple • us
10
2026-01-20 • via Nuitee
S
Shante • couple • us
8
Great
Pros:

Wasn't told about breakfast everything else was fine

2026-01-19 • via Nuitee
S
Simone • extended_group • us
10
Pros:

I loved the space in the suite

2026-01-19 • via Nuitee
K
Kim • family_with_children • us
8
Friendly staff and nice hotel
Cons:

They ran out of clean towels and it was suggested I could wash the ones we had...I purchased some on my own. Also had to empty the trash myself.i understand they don't clean your room everyday, however, empty trash and clean towels daily is a must!

2026-01-19 • via Nuitee
N
Nina • extended_group • us
9
Pros:

Cost was great!

Cons:

Pillows uncomfortable

2026-01-19 • via Nuitee
J
Jordon • solo_traveller • us
5
2026-01-19 • via Nuitee
A
Alexandra • family_with_children • us
10
2026-01-19 • via Nuitee
B
Brandon • family_with_children • us
7
2026-01-19 • via Nuitee
J
James • couple • us
10
It was nice
Pros:

Good

Cons:

Nothing

2026-01-19 • via Nuitee
T
Terasya • couple • us
9
Comfortable
Pros:

The layout of this property was great

Cons:

The bed was squeaky .

2026-01-15 • via Nuitee
D
Darcy • couple • us
9
2026-01-12 • via Nuitee