Residence Inn Louisville East

I'll definitely be back if I need a place to stay- The staff - Chris, Michelle, James, Nick, Juan, & 1 more I couldn't remember his him, I had them all wrote down, plus even the the house keepers. Definitely pet friendly! Anything you needed they we're more than willing to help out. I've never met such a friendlier staff than these people here.
The rooms were very clean, I had a place I could cook my own food. I never saw one bug the whole time. Which was a relief & pleasing at the same time. They had breakfast every morning with variety of foods to your pleasing.
I have an ESA animal & he was never bothered once, he even felt like home, he was comfortable and not a bit scared of where he was & that was big for me. I always vacuumed every 2 days cause I know how pet hair can bother others, so I took that into consideration, thus being said they would let me borrow their vacuum to do so just to keep up any kind of pet hair.
Any how, if I ever come back through I'll be coming back here 100%. I hated leaving, but had to go, though like I said, out of any other places, this beats them all & if you're ever in the area I would suggest you stay here, if you are or going to stay in the area.
To the persons name I forgot please forgive me, you were the first person I met, there & the last I saw & I can only hope you are awarded 5 stars for your CS. You work after 3pm & you showed me the room when I came to look at it. My apologies for losing my paper with names and forgetting yours.

Kitchen faucet dropped constantly. Room reeked of mold. Probably a great place to stay years ago when it was built

This property was a great choice for our stay for vacation! We thought the lay out was very cute and greeting, very welcoming! Parking was convenient, and we walked into a clean room, but we did not receive room service once during our stay, even though I checked the box for every other day! Not a huge deal, but we also had an issue with a mouse in our room! We did have our door open momentarily while we were bringing in luggage, so maybe he made his way in then, but still very shocking to see on our first day, but we never saw the little guy again! Overall, a very comfortable and quiet stay, very easy to get public transportation and taxi services, and lots of places near to eat early and late!

I’d have to say this is one of the oldest Marriotts we have stayed at ..it is very much in need of renovating… very old and tired. I actually couldn’t believe Marriott still has their name on this property.
The furniture is old there wasn’t enough dishes in the kitchen. The breakfast was very so so… I would never stay here again.

Easy check, Chris was very friendly at check in.

Would stay here again

I stayed here for a business trip which was a week in total. Excellent customer service. The front desk will effectively ensure anything you need is taken care of. The rooms are solid given they have far more resources than the average hotel.

I’ll definitely be staying here my next trip to Louisville.

Our room stench with weed. Breakfast was so-so, on our last day we were met with a sign "No breakfast today" on the door with no alternative offer for a togo option. Small swimming pool, it was so crowded all the time we didnt get to enjoy it.

Everything was great, except the dishwasher didn't work.

What you expect, no issues, clean, safe, efficient check in and check out. Can’t ask for more.

Major compliments to Michelle at the front desk. She walked us to our room, offered to help get breakfast, which was upstairs, and handled a small plumbing issue in the room. She is an asset to your organization.

We did not know that the hotel was a complex of apartments. We are grateful that Michelle assigned us a ground floor room. As seniors, carrying suitcases up stairs would not have been easy. The step up to the tub was very high. The concrete paths needed repair.

Great space for my family of 5! Staff was very nice!

Limited food options, a bit dated and worn out facilities. Dingy breakfast area, poor choices. One of the least favourite Residence Inn places that I have stayed in.

Outstanding home away from home

The service was great, and in a great location but the room had a few easily fixed problems that should have been taken care of before it was ready to use, found someones thong left under the desk, and the beds were very hard and uncomfortable.

The stay was nice but they didn't hold up to their commitment of room service. This is the second time I've stayed there , it was disappointing.

Awesome

It was a comfort stay in. Everybody is very polite and courteous.

Quite and clean

My family, and I booked the 2 bedroom suite with a pull out couch, and everything was nice, and clean. The unit was very spacious, and comfortable.
It featured 2 stories, 2 bedrooms, 1 and a half baths, a kitchenette and a living area. Breakfast is also included, so that was a plus. You can sleep 5-6 people easily. Definitely recommend.