Value Suites Extended Stay - St Louis

Nothing

Na

NOTHING

It was okay

The positives: It was close to our the points of interest. The bed was incredibly comfortable and slept like a baby.

The cons: The property overall was dirty, garbage everywhere outside.
Landscaping was in disarray, not existent or unkept.
Parking was a little bit of a problem near the suite we were staying in.

But the absolute worst part was that the check in process and "front desk" responsibilities have been farmed out to a remote attendant that you had to communicate through a remote accesses kiosk in the foyer of the main building entrance. The check-in process was incredibly drawn out as you had to scan in your ID, the connection was poor so audio kept cutting in and out and the person was overall hard to understand. A far cry from the quick check-ins I am accustomed to when checking into a hotel with a front desk clerk on-site. Also, the foyer is so small that it was uncomfortable when another person came in to use the single kiosk as we were right on top of each other. I had to finish the process while a drunk guest from another suite was impatiently breathing down my neck so he could contact them about the wifi password not working.

I realize we were staying at an extended stay facility but I hope that more hotels don't switch over to this type of kiosk because it really removes the "hospitality" part of staying at a hotel.

Absolutely nothing. The absolute worst hotel I’ve ever had to deal with.

The employees were horrible on the evening of the 16 th at check in refused to help these customers and wouldn't speak to them.
Charged extra charges that are not listed in the advertisement and book reservation site .
Told customer they were entitled to the special rate for hospital stays but refuse to give them that rate for either night 16th or 17th.
Charged man deposit of 200.00 that wasn't part of their reserving the room they were only notified of this charge after the reservation and payment has been made.
Charged them a deposit for their pet on the night on the 17th but not on the 16th and whenever it is advertised as PET friendly no deposit should have been required and if so, the deposit should have been able to have been paid on the reservation information.
Upon checking out today by noon the office was closed andvlockefbandbtheynwre not able to get their deposit money before they checked out. What motel/hotel closes and locke their office on Saturday which should be one of there busiest days.
How are people.supposed to check-in and out with a closed locked office?
I request that this couple be refunded their deposit immediately and that all these extra charges be voided and then be allowed the rate for hospital stays and they are disabled and this couple are senior citizens and disabled as well.
Thank you

Very noisy neighbors paper thin walls in could hear people walking around upstairs in all hours of the night

Great customer service

I checked in and checked right back out- i was reluctant to even check in because of how the property looked when i pulled up. These are run down apartments surrounded by very sketchy looking individuals. As soon as we walked in our room we were hit with the smell of cigarette smoke (a non smoking room) I’m 4 months pregnant and didn’t want to be sick or risk my babies life so we left immediately. There is no front desk so we had to talk to a lady through a zoom video meeting. She was extremely short and unfriendly. Don’t waste your time or money staying here. Very scary. Dont trust the 7 stars- they’ve obviously paid for good reviews.

At this property if you check in after hours you have to go through a operator on a virtual kiosk, my room needed to be redone like the carpet was long over do for new carpet there was a questionable stain on the carpet that might have been blood, the area this hotel was in was cool, fyi if your looking for a cheap hotel for a night pass this one up and go with extended stay or best western

A bit far from restaurants.

Well to tell he truth i was creeped out there was a women out side the door to my room the whole night with a b a bunch of boxes and she was there every time i opened the door i could not get a hold of anyone in the office and couldn't sleep

Discusting, dirty,massive gagging smoke s.ell, dirty sheets, poor maintain ence, aweful virtual che k in, hard to find room, very run down. I would rathersleep in my car.

Upon checking in (by machine) the experience was horrible. I did my purchase online and as I pick the hotel of choice did not match the hotel I arrived at. The place was run down, the room carpet and furniture was dirty. I picked the place because breakfast was included which made it easier for me because I had to work in the morning. The visual person told me no breakfast and charged me extra fees for different charges to my card. Why would I pay for a curtesy fee for a hold on my cc there was NO one courteous at this location

The presentation

The grounds were VERY dirty with trash everywhere. There is a group of younger people who run around the place like they own it, including looking into people's windows. It was a creepy experience. Will not be going back.