Hilton Brussels Grand Place

We booked this property months in advance for a concert, choosing a "pay at property" option with card authorization through Booking.com. Just 12 days before check-in, the hotel claimed our card was invalid and threatened cancellation. We provided four different working cards (two of which Booking.com had successfully charged before), but the hotel continued to say they were all invalid. When we called our banks, they explicitly confirmed that no charge or pre-authorization or charge attempts were ever made by the hotel. The property was incredibly difficult to contact, taking four hours to reach, and they repeatedly changed their story—claiming the names didn't match on the card and reservation (which was false we did provide a card where the names matched) and also not a policy, and then claiming they were "cash only." Which is again not part of the policy and it clearly states they accept card, which they obviously do if they “pre authorise” cards. The staff were extremely rude and clearly used fake card errors as an excuse to wrongfully cancel our reservation, likely because they overbooked or wanted to re-sell the room at a higher event rate. Do not trust them with advance bookings

The room was spacious and comfortable.

The room was spacious and comfortable, and it offered a nice view of the city hall.

Great location, very good breakfast apart from charging extra to poach an egg.

Central location, super clean, restaurant on site, BIG room for Europe! Very nice bathroom.

La cercanía con todo.
Está enfrente a la estación central de tren. Espectacular para moverse.
Muy buen hotel!

The rooms were well appointed and comfortable. The location was exceptional, next to the train station and a quick walk to the Grand Place square and restaurants and shops.

colazione ottima e abbondante. bellissima struttura molto pulita e ordinata. posizione perfetta, si può andare in centro a piedi ed è facilmente raggiungibile da ogni luogo con i mezzi pubblici

Die Lage war super! Die Zimmer waren o.k. Das PErsonal war sehr freundlich.

Pros:
Super convenient location as directly opposite Brussels Central station and a short walk to the Grand Place with all its restaurants, cafes and chocolate shops. We had a king guest room. Bed was comfortable and aircon was working well. Rainfall shower and handset was great with good flow of hot water from the thermostatic mixer. Of note is the WC cyclone flushing system which I have not seen in other hotels - meaning they use very good sanitary fittings. The backout curtains shut out almost all of the external light. The moveable table was super useful for us to have a quick meal and watch TV. Room was spacious and was large enough to accommodate a wardrobe with space for 2 medium sized bags to be placed in an elevated position (important for the older folks to not have to bend all the time to retrieve clothes from having bags placed on the floor). Bedside was equipped with the latest USB-C plugs, and the worktable was wide enough to accommodate a laptop comfortably without having to push everything aside. The presence of both Euro and UK power sockets at the table with a moveable LED lamp was a blessing! There is also a Carrefour express next to the hotel for you to grab snacks, fruits, drinks, etc. Light breakfast foods and sandwiches were available at Panos and Starbucks right inside Brussels station. All within a stone's throw.

Cons:
Room was showing its age in places eg. the plastic flap for the shower cubicle door was detached and that allowed water to flow into the bathroom floor. Also, the sink was partially clogged when we checked in but immediately resolved the next day when we informed the front desk. The TV channels covered most of the business and market news channels (CNBC, Bloomberg, etc) but lacked any movie channels (good thing we had downloaded some Netflix movies on our iPad). Not the latest smart TV as it did not have Netflix, Prime or Disney+ apps.

Overall:
The is no such thing as a perfect room and the pros vastly outweigh the cons in this Hilton hotel. They got the things that matter most right - good sleep, overall comfort and super convenient location. We did not select the breakfast option (EUR26.99 each if selected upon check-in) as we were spoilt for choice with a vast number of restaurants and cafes around us. Would I stay here again? Yes!

Tips:
Request for a room facing the internal courtyard for a quiet sleep (most odd numbered rooms, but not the ones facing the facing the side road). With the Hilton mobile app you can also try to select the room just before check-in. However, when I did that, I was informed upon checking in, that the room I selected was under maintenance and so I was reassigned another room (thankfully also overlooking the courtyard).

Lage: Zentral der Stadt, alles in 5 Minuten zu Fuß erreichbar. Zimmer: sehr angenehm. Frühstück, hervorragend. Personal: sehr freundlich. Ich werde sicherlich noch mals kommen.

Hyvä aamiainen.

Location was perfect

都很好

La colazione