Hilton Brussels Grand Place

Hotels
•
Hilton Hotels & Resorts
8.2 (3160 reviews)
Carrefour de l'Europe 3 , Brussels , be

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
7.66
There were cleanliness issues reported in several reviews.
Service
8.93
Staff were described as always helpful, though some issues with communication were noted.
Location
9.17
Multiple positive comments about the central and convenient location.
Room Quality
8.12
Overall good but some issues with room maintenance mentioned.
Amenities
7.65
Limited amenities and disappointing room service options were highlighted.
Value for Money
8.31
Mixed sentiments; some felt value matched the quality while others had complaints.
Food and Beverage
7.16
Several reviews noted limited food options and quality.
Overall Experience
8.63
Guests enjoyed their stay overall but noted specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:57

Property Description

Luxurious Accommodations
Located in the heart of historic Brussels, the newly refurbished Hilton Brussels Grand Place offers beautifully appointed rooms with city views. Enjoy modern amenities like free Wi-Fi, LCD TV, and a minibar for your convenience. Upgrade to an Executive Room or Suite for exclusive access to the Executive Lounge and complimentary breakfast.

Culinary Delights
Indulge in a unique dining experience at Sentro À Table Avec Vincent Masson, where culinary creations are inspired by local artists and craftsmen. Explore a fusion of flavors while surrounded by captivating works of art.

Convenient Location
With a prime location near Central Station and popular attractions like the Grand Place and Magritte Museum, the hotel offers easy access to key landmarks. Plus, with public parking available on site and proximity to major train stations and the airport, your travel convenience is ensured.

Book your stay at Hilton Brussels Grand Place for an unforgettable experience in the heart of the city.

Important information:

The property reserves the right to pre-authorize a charge of 50.00€/night on a credit card, or 100.00€ in cash, for any incidental or additional expenses. This security deposit will be released upon guest check-out.

Pets are welcome if they weight less than 11 kg with a maximum of 1 per room at a surcharge of EUR 50 per 4 nights

Please note that if the Room Only rate is booked for Executives and Suites, the breakfast is only available in the LoungeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 13 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 22 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 3160 reviews
Cleanliness: 7.66
Service: 8.93
Location: 9.17
Room Quality: 8.12
Amenities: 7.65
Value for Money: 8.31
Food and Beverage: 7.16
Overall Experience: 8.63
L
Lejeune • couple • be
10
Pros:

Nous avons apprécié l'emplacement de l'hôtel, en ce qui concerne l'hôtel tout était très bien, il n'y a rien a dire de négatif sur cet hôtel.

Cons:

Rien du tout, tout était parfait

2026-02-14 • via Nuitee
W
William • solo_traveller • gb
2
I will never stay at this hotel again
Pros:

This hotel trades on its location.

Cons:

The fact that my beautiful orange scarf was stolen from me in the hotel public areas on wednesday. I spoke to the duty manager who said she'd look into it. I get back to a hand written card saying that they had checked CCTV when I was in the bar and I didn't have the scarf on me. If that was the case they should have checked all the CCtv from the public areas on wednesday to see if I dropped the scarf. Of course they couldn't be bothered because that would have required them to be pro-active which is not how they roll.

The hotel was hosting some sort of conference and the staff were completely disengaged and over stretched at the same time. Service at breakfast was poor. Service at the bar was shocking- multiple requests for our order, the food took forever to arrive- no apology & thrown on the table- multiple requests for the check.

The room itself was dark. No room service on the Tuesday.

When I checked out Thursday morning the guy on reception summed the whole hotel up. Completely disengaged.

2026-02-13 • via Nuitee
J
Jacques • solo_traveller • be
8
2026-02-12 • via Nuitee
L
Louiselle • family_with_children • fr
7
Brussels Grand hotel
Pros:

The hotel is grand and beautiful - we absolutely adored the lobby and its airy spaces and high ceilings. The location was superb, breakfast great and the staff exceptional in the way they deal with customers. Room service is prompt. We also loved the beautiful and interesting paintings exhibited on the walls of the hotel. In general our stay was very pleasant and amenable.

Cons:

The smell...we aceded the hotel from the Grand Place car park and a horrible and very musty smell enveloped us immediately. This carried on into our room, albeit much fainter than the basement. But it was there all the time despite the air fresheners. Unfortunately that first impression stays with you whatever you get as a room. Hope they will fix this because otherwise the hotel is really perfect.

2026-02-12 • via Nuitee
H
Hakim • couple • fr
1
Plus jamais
Pros:

Rien
Les wc bouchée

2026-02-12 • via Nuitee
M
Monica • couple • fr
10
Pros:

Everything actually

Cons:

The neighbourhood

2026-02-11 • via Nuitee
Ρεβέκκα Στυλιανή • solo_traveller • gr
10
2026-02-10 • via Nuitee
A
Asbjørn • solo_traveller • no
8
2026-02-10 • via Nuitee
O
oermen • Business • Copenhagen, Zealand
2
Downgraded
Pros:

We booked and prepaid 9 king junior suites. At check in 4 of them had been downgraded. The hotel offered no notice before check in, no solution at all and no compensation before it was escalated to a manager. Even then the compensation was not really matching the events. Still waiting for the small refund based on the lower rate, which I don’t consider a compensation since we of course should not pay for a suite when getting a normal guestroom

2026-02-09 • via Tripadvisor
M
Mikael • couple • se
9
Very comfortable and great staff
Pros:

As this was an extra night booked separately from a preceding work stay, we asked if it was possible to stay in the same room instead of having too switch rooms when switching from one booking to the next. While this has always been possible on previous stays here, it unfortunately did not work out this time. However, when we got down to the reception on the day of the switch, Alain and Sara was very happy to announce that they had a arranged something for us to make up for the inconvenience. They gave us new key cards and a room number on the top floor while not spoiling the surprise of which room it was. While it was clear at this point that we would have been upgraded to a suite, we were still very surprised indeed when we saw that we had been given the Presidential suite.

The King rooms have always been quite comfortable at this hotel, but this upgrade of course made the stay all the more relaxing. A very big thank you to Alain and Sara for going above and beyond to arrange this surprise for us.

Cons:

Being upgraded to the Presidential suite meant more space to look through to make sure we didn't forget anything before checking out. This is very much a luxury problem to have though, so we're not complaining at all. :D

2026-02-08 • via Nuitee
1
1Frong • Couples • Salt Lake City, Utah
8
Cant beat the chocolate!
Pros:

1st Visit to Brussels. Hilton Grand is located outside of Brussels Central Station. Hotel was a great spot for our home base. Hotel was clean, staff was friendly and helpful, food and drinks were grand. Hotel was convenient to many of the site seeing in the area with plenty of restaurant and drink locations near by. We walked everywhere! Recommend this location for those wanting to be close to the action but not in the action. I ate some of the largest mussels I have ever seen and they were amazing! Be sure to try the "real" Belgium waffles! Chocolate is a must :)

2026-02-03 • via Tripadvisor
A
ALEXANDRE • extended_group • us
9
2026-01-30 • via Nuitee
D
Dirk • couple • be
7
Goede locatie met een goede kamer, wel spijtig dat het ontbijt voor een 4 sterren hotel zo tegenviel
Pros:

Kamer en ligging hotel zorgden voor een goed verblijf

Cons:

Het ontbijt viel tegen. Ontbijtruimte was te klein voor het aantal gasten. Personeel deed z'n best maar kon niet alles op tijd aanvullen waardoor er soms tekorten waren zoals tassen voor de koffie, fruitsap, boter, pistolets. Er stond dan ook een wachtrij om de ontbijtzaal te betreden. Het viel mij op dat iedereen die naar de ontbijtruimte kwam kon aanschuiven zonder dat je je moest identificeren. Dus wie niet betaalde voor ontbijt kon gemakkelijk toch aanschuiven voor het ontbijt.
Het personeel deed zeker z'n best maar er was duidelijk een tekort aan mankracht.

2026-01-30 • via Nuitee
A
Andrii • extended_group • ua
6
Cons:

I did not like your payment policy due to the fact 5 days after we left your hotel the security payments and pre-payments have not been returned and, moreover, 5 days after we left the hotel my banking card has been charged additionally for EUR428.60. You have to make money back! Perpetrators.

2026-01-28 • via Nuitee
J
JUTAMAS • extended_group • th
8
สะดวกตรงข้ามสถานีรถไฟกลาง
Pros:

ไม่ค่อยมีอะไรพิเศษเท่าไหร่ ปกติทั่วไป

Cons:

เช็คอิน รอห้องนาน ระหว่างรอ กลายเป็นคนอื่นที่มาที่หลังได้ห้องพักกันหมด ทำไมมีแต่ห้องเราที่ต้องรอ จึงไปต่อว่าที่ front อีกครั้ง ถึงรออีกไม่นานถึงได้

2026-01-28 • via Nuitee
O
onepaul0304 • Solo travel
4
Good but breakfast poor
Pros:

When booking the hotel which, I have to say is to a very high standard as well as being very centrally located. When booking the hotel as a silver member I’m prompted to book breakfast which, as stated on the hotel menu includes all types of eggs including Omelette.

When I arrived at breakfast I was told Omelette are not included despite the menu being waved in front of me stating that it does. Instead I was told it’s a l’carte only and I need to pay for it. This makes no sense a the female waitress was extremely rude to me. After I asked the questions which, she refused to accept the answer to. Preceded to speak about me repeating herself in French to her colleagues.

I find this extremely disrespect that she might assume I don’t speak French or understand it. This certainly isn’t the best start to my time here in Brussels and still makes no sense to me.

2026-01-27 • via Tripadvisor
N
Nurcihan • family_with_children • tr
6
Bir daha tercih etmem :(
Pros:

Konumu çok iyi. Temiz.

Cons:

Odanın kalıriferi yanmıyordu. Resepsiyona ilettik. Çözüm olarak elektrikli ısıtıcı takıldı. Fakat bsnyo/ WC buz gibiydi.

2026-01-27 • via Nuitee
M
Matthíasson • couple • is
9
Pros:

Staðsetningin er upp á 10.

Cons:

The mattress was firm

2026-01-27 • via Nuitee
Y
Yeliz • couple • tr
8
2026-01-27 • via Nuitee
M
M. • solo_traveller • be
9
2026-01-23 • via Nuitee