New Victorian Inn & Suites

Hotels
4.2 (118 reviews)
10728 L St , Omaha , US

Pets allowed

Facilities

Free breakfast
Arcade/game room
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
24-hour front desk
Designated smoking area
See all facilities

Review Highlights

Pros:
-
Cons:
Cleanliness issues
Poor service quality
Uncomfortable rooms
Limited amenities
Unappetizing food options
Negative overall experience

Categories

Cleanliness
3
Cleanliness was a major concern in most reviews, with guests finding the rooms dirty and the facilities poorly maintained.
Service
3.7
Service received mixed feedback, with complaints about slow cleaning, poor organization, unfriendly staff, and language barriers during check-in.
Location
5.2
Location did not receive specific feedback, suggesting that it was neither a highlight nor a major issue for guests.
Room Quality
3.3
Room quality was criticized for outdated decor, uncomfortable beds, damaged bathrooms, broken amenities, and unpleasant smells.
Amenities
3.5
Amenities were limited and subpar, with guests describing broken facilities, poor breakfast options, and overall lack of quality offerings.
Value for Money
3.2
Many guests felt that the hotel did not offer good value for the money, citing maintenance issues, substandard services, and lack of amenities.
Food and Beverage
2.8
Food and beverage options received negative feedback, with guests mentioning stale, limited, and unappetizing breakfast choices.
Overall Experience
2.5
Overall experience was overwhelmingly negative, with guests describing the hotel as rundown, poorly managed, and not worth the cost.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 12:43

Property Description

Welcome to New Victorian Inn & Suites, your ideal home away from home in Omaha!

Comfortable Accommodations
Relax in one of our 129 spacious guestrooms equipped with refrigerators, flat-screen televisions, and complimentary Wi-Fi. Each room features luxurious bathrooms with jetted bathtubs for a soothing retreat.

Delicious Complimentary Breakfast
Start your day right with our complimentary buffet breakfast served daily from 6:00 AM to 9:00 AM, ensuring you’re fueled for exploration or business meetings throughout the day.

Family-Friendly Amenities
Enjoy our arcade/game room, a communal television area, or host events in our banquet hall. Plus, free self-parking and a multilingual staff guarantee a convenient and pleasant stay for all guests.

Don’t miss out on this fantastic getaway—book your stay at New Victorian Inn & Suites today!

Important information:

* Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
* Only registered guests are allowed in the guestrooms.
* The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
* This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
* Alcohol is not served at this property.
* Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 50

See all policies

Location

Guest Reviews

4.2
Based on 118 reviews
Cleanliness: 3
Service: 3.7
Location: 5.2
Room Quality: 3.3
Amenities: 3.5
Value for Money: 3.2
Food and Beverage: 2.8
Overall Experience: 2.5
F
Frances
4
Ghetto a$$ hotel
Pros:

The room was not clean. I had to take Lysol wipes to clean the tables and the shower. The shower water had no pressure to wash my hair or body. It looked like there were some drug deals going on in the parking lot.

2025-05-25 via Nuitee
P
Pedro
6
Pros:

During check in, the two bed room we reserved wasn’t available. This wasn’t a huge deal for us but when I entered the room the bed and room were still dirty an hour after check in started (4:00pm). So poor organization and slow cleaning.

They moved me again to another room on another floor (4th floor) now with a smaller single bed. New room was ok on cleanliness. The AC in this room was loud and didn’t help cool the room on mild 70F days so I imagine it is worse in the middle of summer.

Breakfast options were bagels, one type of cereal although there were 3 dispencers (2 were left empty), a waffle maker (best option here), stale biscuits and cold gravy, then the worst tasting powdered eggs I have had at a hotel. Breakfast was not fully available at 6:00am when it was advertised.

Overall, it gets the job done. If you are out of the room most of the day then this isn’t a terrible option for the price but you won’t be getting amenities that would be available at a pricier place. Not the worst place I have stayed at but you get what you pay for too

2025-05-23 via Nuitee
R
Richard
4
I wouldn’t recommend. Not worth the money you save
Pros:

Very outdated and poorly maintained. The photos are not accurate. Looks like the photos were taken when it first opened. The shower/bathroom had major water damage. Limited amenities. The bed was uncomfortable, the floor was uneven and wavy, the television was broken and leaned against a wall on top of the dresser. Two tiny pillows provided for a king size bed. I stayed in the room as little as I possibly could. The whole place smelled like old food and the elevator barely ran. One of the two elevators was completely inoperable. People at the front desk were not friendly and appeared extremely disinterested in their clientele. Appeared that those who owned the hotel all lived in the hotel and occupy lots of the room. Multiple times walking in there were drug addicts hanging around and in the entry to the property. It appears they were allowed to just stay in and around the property.

2025-05-20 via Nuitee
B
Bridget
2
Horrible experience.
Pros:

The place smelled horrible. There were holes in the wall and cigarette ashes in the bathroom. The heater/air conditioner did not work. We left early and didnt even stay our second night.

2025-05-19 via Nuitee
C
Cody
2
Avoid like the plague
Pros:

was a horrible checkin process. I bought two queen bed room. checked in the person didn’t speak english at all. get to the room and it a one bed king. go back to lobby and wait another 20 minutes. moves us to a room with two full beds. again not what I paid for. went back down and just said we’d take the king again. get into room and air doesn’t work. go back to lobby again and this time he says you come. only you. shows me the room with two queen beds. i’m like you’ve had one for an hour now trying to check in and the room with two queens was here and available this whole time. side bar. asking my child to stay in the lobby while he took me to another location. at this point it’s after 1 am. ? red flags for trafficking here! I said there is no way i’m leaving a minor unattended in your establishment . was quite sketchy.

2025-05-19 via Nuitee
T
Tashirah family
4
Pros:

When I first got there I was told that there wasn’t a room even though my card was charged and I successfully booked through Expedia. I then was told they have one available which only has one bed when I paid for two. While waiting for my keys at the front a lady who looked to be on some sort of substance started yelling and being belligerent stating some guy tried to kill her .after getting my key I hurried to my room with my son . Upon me leaving the next day as I was trying to check out there was a lady at the front desk crying because they too took her money and told her there were no rooms and she had her two kids with her .She said that her home had just caught on fire the day before . I felt so bad for her . Never again.

2025-05-18 via Nuitee
S
Sharon M partner
2
Pros:

When we arrived, the hotel was booked! No vacancies! But l was charged even though l didn't stay!The property was surrounded by homeless people and was dirty

2025-05-18 via Nuitee
S
Steven Ryan family
2
Pros:

Our reservation was for two queen beds, there were none of those rooms available. The lobby was dirty and the area in the vicinity was very sketchy.

Expedia granted a refund after the hotel would not take their call.

2025-05-18 via Nuitee
A
Alfred partner
6
Pros:

Needs a little attention to repairs. Breakfast was not up to par.

2025-05-13 via Nuitee
K
Kimberly
2
Horrifying
Pros:

The room was absolutely gross. The bathroom had mold. The toilet seat was broken. The floors were very dirty. It was nothing how it was advertised online. There were people outside the hall smoking weed, there were people sitting by my car smoking weed. It was loud all night. The TV did not work. No one was at the desk to reach . It was actually horrifying, I am a disabled single woman who was traveling alone and I did not feel safe at all.

2025-05-11 via Nuitee
L
Lloyd
2
Pros:

Didn’t do room service . Facility poorly maintained. Do not stay here unless no other choice. My mistake I didn’t check prior reviews

2025-05-06 via Nuitee
K
Kate
4
Gross
Pros:

Checking in the guy working did not seem thrilled to be there and hard to understand.

Got to my room and it didn't look very clean. Found crap innthe sink, hair on the floor in the bathroom, and toliet paper in the toliet. Looked like they forgot to clean it.

Got moved to a different room. Getting off the elevator it smelt like dog pee in the hallway. Got to my room and light switches didn't work. Toliets didn't want to flush without holding the handle down. Pubic hair in the shower, nail polish or something was spilt on the floor and just looked gross.

The metal shelf in the room was coming off the wall.

The beds were so hard.

Breakfast was sparse. The toaster didnt even work.

2025-05-05 via Nuitee
L
LeAnn partner
2
Pros:

The photos online must be from a different hotel. It was dirty, walls are paper thin, lights didn’t work, elevator didn’t work, breakfast was a joke, bars to hold the toilet were missing and towel bars were no where to be found. The blankets on the bed were basically just a thin sheet. Such a disgrace!

2025-05-04 via Nuitee
J
Juan partner
2
Pros:

Shower not working, hotel so old elevator not working, so dirty tv not working feels creepy not recommended bad service!!

2025-05-04 via Nuitee
R
R friends
4
Pros:

No frills and terribly dated. Screws in bathroom door hinge were missing and loose. Floor tiles peeling up.

2025-05-03 via Nuitee
J
Jonathan
2
Do not book here
Pros:

It is a very rundown nasty hotel

2025-04-28 via Nuitee
J
Jill
2
Pros:

We felt unsafe and the room were dirty

2025-04-28 via Nuitee
K
Kayla family
2
Pros:

Awful, avoid at all costs, cheap for a reason, terrifying stay. There was a graham cracker in my bed, a 6x6" hole missing in the carpet, holes in the wall filled in with toilet paper, the toilet paper roll had blood in it, the exterior doors did not work with key card, key card folders were reused, exterior doors with exit signs screwed shut, heat/ac unit did not work properly. The check in process took 20 minutes and i was the only one there, the clerk had such a thick accent I could barely understand him, he took a photocopy of my driver's license and kept writing things on it. I was very uncomfortable. I slept with my loaded gun by bed.

2025-04-23 via Nuitee
B
Brenda
2
Pros:

It was very dirty, sheets had blood stains. There are roaches everywhere.

2025-04-14 via Nuitee
D
Douglas
10
Nice Plece
Pros:

I think that in my opinion my time in this hotel was good no one in my family complained

2025-04-11 via Nuitee