MainStay Suites Lancaster Dallas South

Ask for extra blanket and pillow to be placed in the room. Had to get it myself. Ask for extra towel was told they didn’t have them until 9. We was out all day at the races ask for them when we got back still none available. Which was a problem since we had 4 adults and one child in the room with only two towel to use for the 2 day stay. The second night there was water coming through the vent into the bathroom floor from the room above.

Not bad for the cost.. breakfast was awesome
Lots of parking.. They truly dont answer the phone dont understand why.

The breakfast is good , the pool was always clean

Staff was excellent and rooms were very clean.

Good

It was a decent experience. Not too bad, we did find it to be a bit dirty. The breakfast was good.

Very pleasant

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Best place to stay for tournaments with kids. Aleays an easy check in and check out. Breakfast is pretty good. We have alreasy stayed at this location twice and will be staying again.

I went to relax and it was just what I needed. The service was very accommodating. The other people that were in the hotel at the same time seemed to enjoy themselves as well. I am sure I will go back again.

Booked room for 5 people for 7 nights. Had trouble getting extra towels, room only had 2 towels at check in. Eventually just skipped front desk and asked cleaning lady. Other than that our room was always clean good size refrigerator, stove was tiny.

I really like the pool

The room was very nice and the beds were comfortable. It was clean. We had trouble with communication with the staff and getting additional towels for the room. There were four of us in the room and the room was only furnished with 2 sets of towels. (We had to take towels from the fitness room in the end, because they never gave us any). The room also had a sleeper sofa in it, that we planned to use for one of our children. We were only given one sheet for the bed and no blanket. If I had known that this was a policy of the hotel, I would have brought my own bedding for it.

furniture could use some cleaning. room service was terrible had to ask for towels and each time there was either none available or housekeeping wasn’t around. speaking of there was no housekeeping so we had to sit the garbage outside in order for it to get picked up. on a good note, breakfast was consistent

Rooms was ready on-time employees very friendly

For the price, it was a decent stay. It's only an 8-10 minute drive up the road from all your food and shopping needs. Right off the interstate made it easy access, but it also means you will have the noise from traffic non-stop. I felt very safe. Lots of security cameras. The AC in my room worked very well, which was a blessing because the weekend I stayed there was extremely humid and warm. The office chair was missing from my desk for some reason, but I made do using the coffee table to do my work at. The bed was extremely comfortable and the room was very spacious for just a standard room. The full kitchenette was a bonus. My only criticism is housekeeping needs to scrub some of the walls (there was residue from past occupants possibly spilling drinks or splashing while cooking) and the tv remote was sticky/oily.

Great price and exactly what we needed.

Horrible stay. Stayed in 2 suite rooms attached. Did not have enough towels we’re unable to get more unless brought what was dirty down and when did was told they were out. Couldn’t get more pillows, was given a torn up blanket, had to get it replaced. The sofa beds are totally worn out and extremely dirty. Found a big roach in one room and an insect that looked like a bed bug. The pool was filthy the rugs felt icky. Just the worst stay ever. The employee from that night was totally rude. Will never stay their again. Was not worth the price paid.

I would have giving them an overall 5 star but our bathroom door was broken and the room smelled like seafood. And the ac wasnt running properly. At night it was hot and in the day it was really cold. Other than that the hotel was nice.

Was quite ok at all. Thx