Hampton Inn Bloomington

I came to Hampton Inn Bloomington , and to enjoy lots of shopping . The stay here must be rated excellent : staff , mainly general mgr ., Rachel , Tiffany , Isabela ; front desk staff - all were very willing to accommodate and answer questions and facilitate in numerous ways ; the room cleaning , laundry , and maintenance staff made my comfort the central part of my private needs experiences , and all with continuous greetings with a smile !

Every staff member we interacted with was extremely friendly and helpful. At so many hotels, the staff are clearly just there to do a job and get a paycheck. But the staff here were all genuinely enthusiastic and seemed to love the hotel and guests.

Affordable, good location, servicable breakfast. Easy on-site parking.

Location handy

One of the worst customer service experiences I’ve had.

On April 24, 2026, I was traveling alone with two children, including a toddler, when I discovered at 5 AM that my vehicle had been towed and I was at risk of missing my flight.

The most frustrating part wasn’t even the tow—it was the complete lack of help from the hotel. I was essentially handed the tow company’s phone number and told to figure it out myself. I had to repeatedly push for management involvement and ask the hotel to contact the tow company directly because I couldn’t get answers on my own.

Afterward, getting follow-up information was just as difficult. Emails went unanswered, I had to repeatedly request updates, and it took multiple follow-ups just to obtain basic information about my case.

What really stood out was that the tow company owner ultimately showed more accountability than the hotel. He reviewed the situation, acknowledged how the misunderstanding could have happened, and refunded the tow fee. Meanwhile, the hotel’s position was essentially that it wasn’t their problem.

I understand that mistakes happen. What disappointed me was the lack of communication, ownership, and concern for a guest dealing with a stressful situation while traveling with young children.

Bloomington Hampton. Atmosphere was very good! After several interactions, I could tell the GM cared about her guests and employees, everyone was very courteous. Breakfast was good, some stocking issues here and there like dark roast coffee and bread for toast, but mostly good. Some websites had Breakfast closing at 0900... but it's open till 1000 which was welcomed info the first day. Also a disconnect on signage in room saying they provide maid service everyday, but learning it's by request, then still having to remind them later in the day that I signed up for cleaning. The shower gel was empty so I needed that done, which caused the prompting. But the next day room was cleaned without having to request it. Courtnay did a very good job with cleaning on the one day I received full service. Overall, very nice stay!

⭐⭐⭐⭐⭐

“My stay at the Hampton Inn in Bloomington, Indiana was excellent from start to finish. The hotel was clean, comfortable, and the staff provided outstanding customer service throughout my stay. A special thank you to GM Rachel, who was incredibly accommodating, generous, and truly went above and beyond to make sure everything was perfect. Her professionalism and kindness made a huge difference in our experience. The rooms were well maintained, the atmosphere was welcoming, and overall it was a wonderful stay. I highly recommend this hotel to anyone visiting Bloomington and will definitely stay here again!”

Bed bugs!!! Fridge had leftovers in it when i checked in. Wear your shower shoes because who knows whats growing in that grout

Courtnay made our room beautiful! She be amazing!

Such a great staff, so nice! Big recognition to isa for accommodating to our requests

I checked in through the Hilton app, received a digital key, arrived to an unattended front desk, and went directly to my room like Hilton’s digital system is designed for. Overnight, my car was towed even though I was a registered paying guest.

No direct parking warning was provided in the app, no staff member was present when I arrived, and no attempt was made to verify whether the vehicle belonged to a guest before towing it. I ended up paying about $300 and losing half a workday retrieving my vehicle.

Management’s response was essentially “there were signs posted,” despite acknowledging the front desk may be unattended and despite the fact that Hilton encourages guests to bypass the desk entirely through digital check-in.

The towing practices associated with this property feel extremely aggressive toward actual hotel guests, and management showed no willingness to take responsibility or provide any reasonable customer-service resolution.

If you stay here, do not assume digital check-in means your arrival process is complete. Apparently you can still be towed as a paying guest.

Great location but definitely time for a refresh. Our room wasn’t great. Bathroom door was a barn door with no lock. The bathroom tile floor was damaged. The shower door had been replaced at some point with a rod and curtain but the door track was still there. The shower curtain was old and stained. The shower tile needed serious grout/caulk repair. Hot water was iffy. Shower had no shampoo or body wash in the wall mounted refillable pumps. The breakfast was the worst I’ve seen at a Hampton. We’re Hilton Honors members so we’ve stayed at a lot of Hampton inns and this was the worst. Definitely would not stay here again. Lots of other options in the same vicinity.

Excellent stay. One thing.....
This Hampton Inn has "parking pass" parking. You actually get a pass to put on your car so it doesn't get towed. Since I used the digital check-in and digital key, I walking through the lobby, straight up to my room. I happened to notice a sign regarding the parking issue. If I hadnt noticed the sign, we could have gotten our car towed. Point is, the digital check-in and key allows you to bypass the front desk. The front desk should flag you down on the way in so you get the pass.

Well, there you have it.

The front desk person was absolutely wonderful
Her name was Emmy and she brightened my afternoon with her attitude
Nothing worse than coming into a hotel after a bad work day and having the front desk person act as though you are a problem for them.
Emmy made me feel appreciated and welcome.
I truly appreciate her being so good at her job

Great place and good expertieseat contor

Darren was amazing! He was a peach to deal with!