Kingsgate Hotel Dunedin

Hotels
•
Kingsgate Hotels
7.5 (3112 reviews)
10 Smith Street , Dunedin , nz

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Comfy beds
Good breakfast
Clean rooms
Friendly staff
Cons:
Paying for parking
Inconsistent water temperature
Somewhat dated facilities

Categories

Cleanliness
7.33
Room was exceptionally clean and comfortable, but there were scuff marks on walls and furniture.
Service
8.3
Staff were friendly and helpful, contributing positively to the overall experience.
Location
8.34
Close to the city center, making it convenient for exploring.
Room Quality
7.29
Rooms are large and comfortable, but some were dated with issues like thin pillows.
Amenities
6.82
Parking was paid and limited, and there were complaints about the lack of air conditioning.
Value for Money
6.78
Some guests felt the value was lacking due to additional fees and room conditions.
Food and Beverage
7.83
Breakfast was generally well received, though some desired fresher options.
Overall Experience
7.3
Guests had a mixed experience overall, balancing good location and comfort with several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Spacious Accommodation and Free WiFi
Located centrally in Dunedin, the Kingsgate Hotel offers 55 comfortable rooms with private balconies. Guests can enjoy spacious suites with separate living areas and modern en suite bathrooms. Unlimited free WiFi is provided throughout the property.

Jimmy Cook’s Kiwi Kitchen
Indulge in traditional New Zealand cuisine at the hotel's restaurant, 'Jimmy Cook’s Kiwi Kitchen'. Open daily for breakfast, guests can savor a great selection of local dishes in a cozy setting.

Convenient Location
Situated a short walk from the city centre, Kingsgate Hotel Dunedin provides easy access to attractions like the Otago Museum, just a 15-minute stroll away.

Book now to experience comfort and convenience at Kingsgate Hotel Dunedin.

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all prepaid bookings, the credit card used to facilitate payment must also be presented on arrival.

Guests under the age of 18 can only check in with a parent or official guardian.

Please note, there is limited hotel parking available (charged) which operates on a first-come, first-served basis. If the hotel car park is full, metered parking is available near the hotel. Please note guaranteed premium car parking at the property can be pre-booked at a rate of NZD $15 per night. Please contact Kingsgate Hotel Dunedin using the contact details found on the booking form, to secure car space.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 15 per day.

Location

Guest Reviews

7.5
Based on 3112 reviews
Cleanliness: 7.33
Service: 8.3
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 6.78
Food and Beverage: 7.83
Overall Experience: 7.3
T
Tracey • couple • nz
8
2026-03-07 • via Nuitee
C
Cadyn • solo_traveller • nz
4
Pros:

Bed was comfy

Cons:

Being accused of using hair dye in the bath and causing a stain. And after stating that I’ve never used hair dye, the staff member persisted with the accusation. They have failed to provide an image of the accused damage via email like they said they would. Very disappointing and would not likely choose to stay here again.

2026-03-07 • via Nuitee
R
Robert • extended_group • au
9
2026-03-06 • via Nuitee
U
Uziel • couple • nz
8
2026-03-05 • via Nuitee
G
Glenn • extended_group • nz
8
Pleasant stay
Pros:

Location was handy to the event I was attending

Cons:

An operating house bar

2026-03-05 • via Nuitee
M
Margaret • couple • au
9
2026-03-04 • via Nuitee
A
Alyssa Bernadette • solo_traveller • nz
2
Poor customer service and very bad stay.
Pros:

It’s close to where my conference was.

Cons:

The staff and the service.

I understand that early check in was not available on the day. But I arrived from Auckland, 2hrs before my check in. They were kind enough to let me leave my luggage but unfortunately, I was told to come back before 2 for when the room is ready. I don’t have a plan to go around as I was tired, but felt pushed to leave. Anyway, when I came back, I got the key to my room without any instructions. No wifi details neither breakfast service details. It was very disappointing. On the night, I couldn’t get any source of water but Taniya was kind enough to offer me filtered water. I tried to buy from the vending machine but was stucked and was told that the night person might be able to help. During the night, I didn’t hear anything from them so I just stick with my half bottled water. In addition to that, the walls of the room was very thin that I can hear my neighbour’s room talking for hours on the phone. I couldn’t sleep until almost midnight. And I had conference to attend to early in the morning. The next day, when I came back from my conference, I asked nicely, the man named Dharma about the stucked bottled water and was rudely responded “oh well, I can’t do anything about it”. Like, seriously? It felt like he hates his job. But anyway, I had to order ubereats for my dinner as the restaurant downstairs isn’t working. I was called in my room and told “your ubereats is here. Come and get it” that is extremely poor customer service. Very impolite! It felt so scary to approach that man. Hence, a very bad stay!

2026-03-03 • via Nuitee
S
Sheryl • couple • au
8
2026-03-02 • via Nuitee
G
Gary • couple • au
8
Great location and staff
Pros:

Location was excellent with a short walk to the octagon and many restaurants and bars.
Staff were exceptional.

Cons:

Car parking is very, very limited and many guests had to park away from the accommodation

2026-02-28 • via Nuitee
U
Utting • family_with_children • nz
10
Pros:

Easy access to the octagon.great views from the balcony.

Cons:

Nothing.
Breakfast was delicious.
0

2026-02-28 • via Nuitee
D
Darren Crabbe • family_with_children • nz
10
Pros:

Great location

Cons:

Nothing

2026-02-27 • via Nuitee
L
Liz • couple • nz
7
2026-02-26 • via Nuitee
I
india-rose • couple • nz
9
it was a great place to stay and good value for the amount I paid + breakfast was perfect!!
Pros:

It was perfect location, comfy bed and lovely view

Cons:

Shower pressure was not the best and wifi doesn’t reach some rooms which was a bit annoying

2026-02-25 • via Nuitee
H
holidaymaker282 • Business • Murihiku Southland, South Island
4
Too expensive for what it offers
Pros:

Polite staff. Clean room. Comfortable bed.

Extra $25 per night for parking - charged on arrival.
Dated. Worn. Musty old smell. Carpet bunching.
Lift felt it could break down at any moment - and was out of service at a point during my stay on fifth floor.
Chose it as it specifically said the room had a desk. It did not. I had to work at a small dining table with large soft chair.
Restaurant closed for dinner - offers breakfast and basic room service only. Bar closed permanently.
$30 breakfast was very simple - absolutely would head down to a local cafe for an amazing breakfast (and barista coffee) for under $30!
Fire alarm went off 7:15am - it was not a drill. There was no apology nor explanation given.
Food in the fridge on arrival, from previous guest.
Single glazed windows and thin walls - you can hear everything next door and on the street.
Poor shower - needs new head really.

All of this I could overlook if it was reflected in the price, but it does not. Do not expect a special, modern, city hotel experience.

2026-02-24 • via Tripadvisor
A
Andrew • couple • nz
6
Ok for a short stay.
Pros:

We managed to get a room.

Cons:

Disappointed the room I had booked was not available. We arrived around 9.30pm.

2026-02-23 • via Nuitee
A
Andrew • couple • nz
7
2026-02-23 • via Nuitee
S
Shama • couple • nz
10
2026-02-23 • via Nuitee
S
Selwyn • family_with_children • nz
9
2026-02-14 • via Nuitee
G
Gein1 • family_with_children • ca
9
Pros:

Best queen-size beds in a while. Big room, nice view. Good breakfast.

2026-02-14 • via Nuitee
P
Patrick • family_with_children • ch
8
2026-02-14 • via Nuitee