Embassy Suites by Hilton Boston Waltham

Hotels
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Embassy Suites Hotels
8 (1221 reviews)
550 Winter Street , Waltham , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent breakfast / omelette station
Good on-site food and bartender
Spacious, comfortable suites
Convenient parking and location
Happy hour and pleasant common areas
Cons:
Cleanliness inconsistent (smudges, odors, perceived unclean rooms)
AC issues / rooms being too hot
Uncomfortable / poor-quality beds
Extra parking charges and high drink prices
Pool described as small/basic or not properly set up
Elevator waits / stairs not signposted

Categories

Cleanliness
6.5
Mixed to negative comments: several guests reported smudged glass, rooms that 'didn't seem very clean', bad odors, and complaints about beds; cleanliness is below average and inconsistent across stays.
Service
9
Consistently praised: multiple reviews call staff friendly, accommodating, and helpful (including reception and bartender); staff responsiveness (room switches, lobby impression) is a strong point.
Location
8.5
Generally positive mentions: convenient parking, close to hospital and local attractions, described as a nice location — location is a clear strength for many guests.
Room Quality
7
Mixed: some guests enjoyed spacious, comfortable suites with amenities (2 TVs, microwave, mini-fridge), while others cited dated rooms, poor beds, and an instance of AC failing (room 82°F).
Amenities
8
Generally good: breakfast/omelette station and happy hour cited positively; pool and some public-area AC/elevator issues noted, and pool described as small/basic by some — amenities are solid but with a few shortcomings.
Value for Money
7
Concerns about extra charges and pricing: guests complained about unexpected daily parking fees, pricey drinks (e.g. $60 for two martinis), and disposable utensils; value is somewhat below expectation.
Food and Beverage
9
Mostly positive: multiple mentions of excellent breakfast, well-attended omelette station, good dinner and an outstanding bartender; isolated negative report of onsite food being poor, but overall F&B is a highlight.
Overall Experience
9
Overall impressions are positive due to strong service, good food, comfortable suites for many guests and convenient location, despite issues with cleanliness, occasional AC problems, and extra fees.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:08

Property Description

Convenient Location and Nearby Universities
Situated off Interstate 95 in Waltham, Massachusetts, the hotel is a short drive from Brandeis University and Bentley University.

Comfortable Suites and Amenities
Each suite is adorned in Americana colors and features a cozy seating area, flat-screen TV, work desk, microwave, and refrigerator.

On-Site Dining and Leisure Facilities
Enjoy dining at The Grille at Hobbs Brook, relax at the Atrium Lounge, take a dip in the heated indoor pool, or work out at the well-equipped gym.

Book your stay at Embassy Suites Boston Waltham for a perfect blend of comfort and convenience.

Important information:

Please note, the shuttle travels only within a 3-mile radius of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Guest Reviews

8
Based on 1221 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9
M
Mark • couple • us
8
pleasant
Pros:

We liked the Happy Hour and breakfast. Parking was convenient. Staff was friendly and helpful. The comfortable 2 room King suite had 2 TVs, microwave, coffee maker and Mini fridge.

Cons:

Please, wipe down glass surfaces on side table and all the doors. They had streaks and smudges.

2026-08-08 • via Nuitee
E
Ebony • family_with_children • us
9
Stayed for recovery after surgery. It was close to the hospital. Will stay again.
Pros:

I was impressed by the lobby and the overall common area. The staff were very pleasant and accommodating. The room was just what was needed. The space was more than adequate for two people.

Cons:

Plastic utenesils and napkins openly available for guest.

2026-08-07 • via Nuitee
J
jean jules • couple • us
3
2026-08-06 • via Nuitee
M
Murrell • couple • us
1
Had a Hilton power outage and never gave me a refund for the inconvenience or called me about any rectifying things to f
2026-08-05 • via Nuitee
M
Mark • family_with_children • us
9
2026-07-25 • via Nuitee
S
Samantha • couple • ca
8
2026-07-25 • via Nuitee
M
M110RAcourtneyd • Family
2
Awful
Pros:

I wish I could give this hotel 0 stars. First, the staff are RUDE.. The AC is having issues and my room is 82 degrees in the middle of summer! 82 degrees. We asked for a fan and they stated they do not have any. The pillows are awful. It feels like I’m laying flat on the bed. We spend $150 on their onsite food option. It was HORRIBLE. I am the most uncomfortable I have ever been in a hotel. My family is here for a sporting event and our kid can’t sleep due to being so hot and is complaining of breathing trouble. I would not recommend this hotel. If it wasn’t for our sport block, I would be leaving here in a heart beat.

2026-07-18 • via Tripadvisor
T
Tourist00374562102 • Couples • Biggleswade, Bedfordshire, England
8
Pleasant enough
Pros:

Stayed for nights whilst visiting attractions in the local area. Was greeted politely and recognised as a Diamond member. Suite was good albeit a little “tired” plenty of room and quiet. A little disappointed with evening reception as all alcoholic drinks had to be paid for - in most of Embassy Suite hotels we’ve stayed in beer & wine were free of charge you paid for spirits. Chips and dips were good. We ate in restaurant and food was good and freshly prepared. Breakfast was very good as usual omelette station very well attended.

2026-07-16 • via Tripadvisor
M
Marshal Raj • solo_traveller • ie
5
2026-07-15 • via Nuitee
O
Olisha • solo_traveller • us
4
Somewhat disappointing
Pros:

Breakfast was good

Cons:

The air conditioning in the lobby (everywhere else except the room) did not work well. Rooms were very dated. I have been to an embassy suites in Miami and it was much more updated.

2026-07-12 • via Nuitee
K
Kaylane • couple • us
10
2026-07-11 • via Nuitee
D
Dani Gonzalez • extended_group • us
1
Y el depósito nunca me lo devolvieron
Pros:

La habitación olía mal

Cons:

La piscina no estaba ambientada

2026-07-10 • via Nuitee
J
Jean Daniel • couple • ht
9
2026-07-09 • via Nuitee
J
Johanna • couple • us
8
Todo muy hermoso solo senti que la pisina era muy basica y pequeña
Pros:

Las habitaciones, el desayuno

Cons:

La pisina

2026-07-09 • via Nuitee
J
Jason • solo_traveller • us
5
Cons:

The beds were terrible, cheap, and uncomfortable.

2026-07-08 • via Nuitee
S
Samara • family_with_children • us
10
na
Pros:

na

Cons:

na

2026-07-06 • via Nuitee
A
ADOLFO • solo_traveller • pr
9
Pros:

El dessyuno

Cons:

Que en la habitacion no encontre suficiente toallas falta de otros productos como almohada falta de tv

2026-07-06 • via Nuitee
J
Jessica • couple • us
8
wonderful staff, great food, and a nice location
Pros:

The staff was very nice as we needed to switch rooms at one point. The breakfast was excellent and the kitchen was able to keep the food coming even though it was busy. The bartender was amazing & our dinner was very good.

Cons:

Not sure why the extra parking charge as the lot is very large. Our 1st room was way in a corner and didn't seem very clean. More then 2 bath towels would be appreciated.

2026-07-02 • via Nuitee
J
Jenny • couple • us
7
Overall good
Pros:

Loved the open concept and the pool.

Cons:

The elevator was broken and the stairs are creepy. I didn’t realize we’d also be paying a daily fee for parking.

2026-06-30 • via Nuitee
D
darren • couple • us
9
2026-06-29 • via Nuitee