Embassy Suites by Hilton Boston Waltham

Hotels
•
Hilton Worldwide
7.8 (1171 reviews)
550 Winter Street, Waltham, Massachusetts, 02451 , Waltham , US
1-781-890-6767

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Front entrance ramp
Health or beauty spa nearby
Express check-out
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Good location
Cons:
Broken heating
Odors in rooms
Cleanliness concerns

Categories

Cleanliness
6.88
Negative feedback regarding cleanliness due to reports of odors and unclean bathroom floors.
Service
8.85
Staff were polite and helpful, although there were issues with front desk communication.
Location
8.89
Good location mentioned in multiple reviews.
Room Quality
6.84
Room quality criticized for heat issues and not matching bookings.
Amenities
7.87
Pool and breakfast amenities were mentioned as positive, but heat and bathroom cleanliness were concerns.
Value for Money
7.33
Mixed sentiments about value for price paid.
Food and Beverage
8.38
Breakfast received positive comments regarding quality.
Overall Experience
7.35
Overall experience was marred by several issues, but potential for future stays indicated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:58

Property Description

Discover the perfect blend of comfort and convenience at Embassy Suites by Hilton Boston Waltham, where your ideal getaway awaits!

Unwind and Rejuvenate: Dive into relaxation with our inviting indoor pool or keep your fitness routine alive in our 24-hour fitness center, designed to cater to your every wellness need.

Delectable Dining Options: Start your day with a complimentary full breakfast that offers a variety of choices. In the evenings, unwind at our bar/lounge or grab a quick snack from the on-site grocery/convenience store.

Event Ready: Planning a gathering? Our hotel features flexible conference space and 10 meeting rooms, ensuring a seamless experience for all your business needs.

Don’t miss the opportunity to stay at our exceptional hotel; book your stay today!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • Pets

    Pet max weight (per pet) in lb is 30

See all policies

Location

Guest Reviews

7.8
Based on 1171 reviews
Cleanliness: 6.88
Service: 8.85
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.33
Food and Beverage: 8.38
Overall Experience: 7.35
M
M110RAcourtneyd • Family
2
Awful
Pros:

I wish I could give this hotel 0 stars. First, the staff are RUDE.. The AC is having issues and my room is 82 degrees in the middle of summer! 82 degrees. We asked for a fan and they stated they do not have any. The pillows are awful. It feels like I’m laying flat on the bed. We spend $150 on their onsite food option. It was HORRIBLE. I am the most uncomfortable I have ever been in a hotel. My family is here for a sporting event and our kid can’t sleep due to being so hot and is complaining of breathing trouble. I would not recommend this hotel. If it wasn’t for our sport block, I would be leaving here in a heart beat.

2026-07-18 • via Tripadvisor
T
Tourist00374562102 • Couples • Biggleswade, Bedfordshire, England
8
Pleasant enough
Pros:

Stayed for nights whilst visiting attractions in the local area. Was greeted politely and recognised as a Diamond member. Suite was good albeit a little “tired” plenty of room and quiet. A little disappointed with evening reception as all alcoholic drinks had to be paid for - in most of Embassy Suite hotels we’ve stayed in beer & wine were free of charge you paid for spirits. Chips and dips were good. We ate in restaurant and food was good and freshly prepared. Breakfast was very good as usual omelette station very well attended.

2026-07-16 • via Tripadvisor
M
Marshal Raj • solo_traveller • ie
5
2026-07-15 • via Nuitee
O
Olisha • solo_traveller • us
4
Somewhat disappointing
Pros:

Breakfast was good

Cons:

The air conditioning in the lobby (everywhere else except the room) did not work well. Rooms were very dated. I have been to an embassy suites in Miami and it was much more updated.

2026-07-12 • via Nuitee
K
Kaylane • couple • us
10
2026-07-11 • via Nuitee
D
Dani Gonzalez • extended_group • us
1
Y el depósito nunca me lo devolvieron
Pros:

La habitación olía mal

Cons:

La piscina no estaba ambientada

2026-07-10 • via Nuitee
J
Johanna • couple • us
8
Todo muy hermoso solo senti que la pisina era muy basica y pequeña
Pros:

Las habitaciones, el desayuno

Cons:

La pisina

2026-07-09 • via Nuitee
J
Jean Daniel • couple • ht
9
2026-07-09 • via Nuitee
J
Jason • solo_traveller • us
5
Cons:

The beds were terrible, cheap, and uncomfortable.

2026-07-08 • via Nuitee
S
Samara • family_with_children • us
10
na
Pros:

na

Cons:

na

2026-07-06 • via Nuitee
A
ADOLFO • solo_traveller • pr
9
Pros:

El dessyuno

Cons:

Que en la habitacion no encontre suficiente toallas falta de otros productos como almohada falta de tv

2026-07-06 • via Nuitee
J
Jessica • couple • us
8
wonderful staff, great food, and a nice location
Pros:

The staff was very nice as we needed to switch rooms at one point. The breakfast was excellent and the kitchen was able to keep the food coming even though it was busy. The bartender was amazing & our dinner was very good.

Cons:

Not sure why the extra parking charge as the lot is very large. Our 1st room was way in a corner and didn't seem very clean. More then 2 bath towels would be appreciated.

2026-07-02 • via Nuitee
J
Jenny • couple • us
7
Overall good
Pros:

Loved the open concept and the pool.

Cons:

The elevator was broken and the stairs are creepy. I didn’t realize we’d also be paying a daily fee for parking.

2026-06-30 • via Nuitee
D
darren • couple • us
9
2026-06-29 • via Nuitee
M
Mi Wan Layane • couple • us
9
2026-06-28 • via Nuitee
D
David H • solo_traveller • us
8
Pros:

10th time here I think for work purposes. Nice big room.

Cons:

$60 for 2 vodka martinis and they were from the speed rack. Not upper shelf stuff. I’m not cheap but isn’t that a bit much ?

2026-06-27 • via Nuitee
S
Shaun • solo_traveller • gb
8
One night stay
Pros:

Friendly reception team
Breakfast was good.
Air-conditioning was welcome.
Our room was clean & comfortable.

Cons:

Accessing the bedrooms/suites was by using the elevator/ lift.
The option to use the stairs wasn't signposted.
When it's busy during breafast, it's a little frustrating to wait many minutes for one of two elevators.

There are stairs... just not signposted...

2026-06-26 • via Nuitee
S
Shaun • solo_traveller • gb
8
Pros:

Staff
Air-conditioning.
Clean spacious room

Cons:

No signpost to use the stairs.... busy / tedious wait for an elevator

2026-06-26 • via Nuitee
D
Doig • extended_group • gb
9
Great hotel, location meant a bit of travel but I knew that I’m sdvsmce
Pros:

Hotel and staff were great.

Cons:

Price was inflated due to the World Cup. Location needed a bit of thought to o get into Boston

2026-06-24 • via Nuitee
M
Mary • couple • us
9
2026-06-24 • via Nuitee