SureStay Hotel by Best Western Lenoir City

Hotels
•
SureStay Hotel by Best Western
6.7 (282 reviews)
400 Interchange Park Dr , Lenoir City , US
+1 865-986-9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly/helpful staff and management
Convenient location (near highway/Pigeon Forge/work)
Quiet setting
Some guests report clean rooms and suitable for long stays
Breakfast praised by multiple guests
Cons:
Frequent cleanliness issues: stains, mold, musty odors, webs, dirty bathrooms
Pool reportedly never open for many guests
Wet/damp bedding reported
Outdated room features (TVs, fridge problems) and room damage
Inconsistent breakfast (sometimes sparse) and occasional unexpected pet fees

Categories

Cleanliness
4.5
Mixed but overall negative: multiple reviews report dirty rooms, stained carpet and sheets, mold around sinks, musty/stinky rooms, webs, damp/wet bedding; a few guests did note clean rooms during other stays.
Service
9.5
Generally strong: numerous mentions of friendly, helpful staff and an accommodating manager/GM who resolved booking issues and worked on pricing; isolated reports of a rude check-in and a problematic extra dog-fee request.
Location
8
Positive: repeatedly described as convenient—close to the highway, good for getting to Pigeon Forge, and convenient for nearby work.
Room Quality
5.5
Mixed/Below average: complaints about hard beds, outdated TVs, bathtub/sink issues, broken bathroom door appearance, fridge not freezing and sticky/damp bedding; some guests found rooms acceptable for short or long stays.
Amenities
5.8
Below average: pool is frequently closed (multiple complaints), breakfast offerings inconsistent (sometimes good, sometimes sparse), and some in-room amenities (TVs, fridge) are dated or problematic.
Value for Money
6
Mixed value: some guests felt it was a good option for short or long stays, while others felt it was not worth the price given cleanliness issues and an unexpected extra fee for a pet.
Food and Beverage
7.5
Generally positive but inconsistent: several guests praised the breakfast as good, though others reported minimal selection or a poor-smelling breakfast area.
Overall Experience
6.8
Mixed overall: strong service and convenient location are offset by recurring cleanliness problems and unreliable amenities (pool closed, dated rooms), producing a middling overall stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location:
Located right by Interstate 75, SureStay Hotel by Best Western Lenoir City provides easy access for travelers. Just 2 miles from Loudon Valley Winery, guests can explore nearby attractions effortlessly.

Comfortable Amenities:
Enjoy a comfortable stay with free WiFi, parking, and air-conditioned rooms featuring cable TV and a seating area. Each room includes a private bathroom, refrigerator, and tea/coffee-making facilities for your convenience.

Relaxing Outdoor Pool and Breakfast:
Unwind by the outdoor swimming pool during the summer months or start your day with a delicious hot buffet breakfast served each morning.

Book your stay at SureStay Hotel by Best Western Lenoir City for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Regular
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.7
Based on 282 reviews
Cleanliness: 4.5
Service: 9.5
Location: 8
Room Quality: 5.5
Amenities: 5.8
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 6.8
L
Linda • couple • us
1
Bad
Pros:

Put in smoking room. Had to leave!

Cons:

Non smoking room.

2026-11-01 • via Nuitee
S
Samira • couple • us
1
Cons:

It stinks and there were webs everywhere. Nobody changed the sheets and it was humid musty

2026-10-29 • via Nuitee
J
Joshua Rice • family_with_children • us
8
2026-10-25 • via Nuitee
J
Joshua Rice • family_with_children • us
8
2026-10-25 • via Nuitee
D
donna • couple • us
10
Had a wonderful time
Pros:

Clean

2026-08-31 • via Nuitee
M
Massey • family_with_children • us
7
Good
Pros:

Staff was great.

Cons:

The bath rooms in both rooms needed work. Everything else was good.

2026-08-25 • via Nuitee
T
Tommy • family_with_children • us
3
2026-08-17 • via Nuitee
J
James • couple • us
9
Perfect location.
Pros:

Convenient for what we needed.

Cons:

All was well.

2026-08-11 • via Nuitee
J
James • couple • us
7
Pros:

Breakfast was good

2026-08-02 • via Nuitee
B
Brandon • solo_traveller • us
10
It was clean and quiet!
Pros:

It was quit and off by itself … no one bothered you and if they did they were nice !

Cons:

The beds were hard … and the tvs need updated

2026-07-18 • via Nuitee
K
K9881YVlorettac • Family
10
Great gotel
Pros:

Great hotel. Came here for vacation been here a couple weeks. Staff and front desk workers are all great people and very helpful. This is a quite area. Good breakfast, clean pool. If your looking for a good hotel for short or long term this is the place to be. Thanks to the sure stay staff. *****

2026-07-13 • via Tripadvisor
L
Lyles • solo_traveller • us
7
Pros:

I always stay here when I have to be in Knoxville close to my work. The last time I stayed the elderly man was rather rude. So check in wasn't very pleasant

Cons:

The refrigerator didn't freeze my ice block . The pool is never opened

2026-07-08 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-07-05 • via Nuitee
J
joshbN4296KK • Business
10
Highly recommend
Pros:

The staff is very friendly and help out with checking in early and leaving when needed, the breakfast is really good and the rooms are very clean I stayed for about a month and had a pleasant time

2026-06-29 • via Tripadvisor
L
Louesia • solo_traveller • us
10
2026-06-20 • via Nuitee
M
Melissa • couple • us
9
Everything would’ve been 100% if the pool would have been open
Pros:

Location and friendly staff

Cons:

I have stayed 3 weekends in a row and the pool is never open

2026-06-15 • via Nuitee
D
David • couple • us
9
Great
Pros:

Didn't eat breakfast

Cons:

They could have given me a million dollars

2026-06-15 • via Nuitee
R
Rami Awwad • solo_traveller • us
7
2026-06-08 • via Nuitee
J
Joseph • couple • us
10
On my way to Pigeon Forge
Pros:

The manager was very knowledgeable about the place , I accident booked the wrong style room , he put me in another room in a matter of minutes . Very curteous

Cons:

Nothing

2026-06-08 • via Nuitee
J
Jeremiah • couple • us
1
2026-06-02 • via Nuitee