Best Western O'Hare/Elk Grove Hotel

Hotels
•
Best Western
7.5 (441 reviews)
100 Busse Road , Elk Grove Village , us
custserv@cs.bestwestern.com

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Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Maintenance issues
Mixed cleanliness feedback
Value for money concerns

Categories

Cleanliness
6.6
Mixed reviews on cleanliness, with some guests mentioning maintenance issues.
Service
7.9
Service was generally appreciated, with some exceptions due to lack of responsiveness.
Location
8.3
Prime location near O'hare Airport and convenient for travelers.
Room Quality
6.9
Feedback on room quality varied, with some guests reporting issues.
Amenities
7.1
Mixed feedback on amenities, with some guests noting deficiencies.
Value for Money
5.9
Divergent opinions on the value proposition of the hotel.
Food and Beverage
6.4
Breakfast and dining options received mixed reviews, with some suggestions for improvement.
Overall Experience
7.2
General positive sentiment, but with some guests expressing disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 18:29

Property Description

Convenient Location and Complimentary Services:
Located in Elk Grove Village, our hotel offers free shuttle services to O’Hare International Airport and a delicious hot breakfast for all guests.

Comfortable Rooms with Essential Amenities:
Each room at Best Western O’Hare North/Elk Grove features a flat-screen TV, microwave, refrigerator, desk, and ironing facilities to ensure a comfortable stay.

Fitness Center, Business Facilities, and More:
Guests have access to our 24-hour fitness center, business center, and laundromat for added convenience during their stay.

Book your stay now at Best Western O’Hare North/Elk Grove for a seamless travel experience and enjoyable amenities!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
A damage deposit of USD 25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Public parking is possible on site (reservation is needed) and charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 441 reviews
Cleanliness: 6.6
Service: 7.9
Location: 8.3
Room Quality: 6.9
Amenities: 7.1
Value for Money: 5.9
Food and Beverage: 6.4
Overall Experience: 7.2
R
Rafael • family with young children • es
1
I want my money back.
Pros:

I booked our room in May and when we arrived at the hotel (July 30) the hotel was permanently closed!!! I messaged the property and called them asking about the shuttle without success. At least I was able to rent a car to be able to move somewhere else. All the hotels in the city were booked! I had to drive more than a hour to find another option at 3am in the morning.

Cons:

I would never expect something like this from Best Western. Now I don’t think I can stay there again.

2025-07-31 • via Nuitee
D
Debanjan • group • us
8
Very good
2025-07-07 • via Nuitee
C
Carmelo • family with young children • us
6
Pleasant
Pros:

Near O’hare Airport

Cons:

Not properly maintained.

2025-06-23 • via Nuitee
Z
Zavitria • family with young children • us
9
Superb
Pros:

Price and Location. The staff was very friendly.

Cons:

The bed was not comfortable to my liking. But it was clean.

2025-06-19 • via Nuitee
C
Cierra • solo traveller • us
2
Reality vs Expectation
Pros:

* The price was the selling factor since I was only in Chicago June 7-9th 2025, so I could attend my commencement ceremony.

* I am glad this property is scheduled to close, per the notice posted throughout the property.

Cons:

* This property was not meeting the brand expectations.
* Initial room provided leaked of odor due to spoiled items in the non-operaring mini fridge
* Second room provided had a pest problem, Ants in plenty.
* Had I known this property was scheduled to close, logically, I would have made an alternative decision regarding my accommodations.

2025-06-16 • via Nuitee
E
Eliana • group • us
8
Very good
2025-06-14 • via Nuitee
M
Marilou • family with young children • de
10
Exceptional
2025-06-13 • via Nuitee
O
Olga • family with young children • us
2
No airport shuttle
Pros:

Nothing

Cons:

I chose this hotel only because of transfer and when I arrived with my 5y.o son after exhausting flight, they say me that they don’t provide shuttle service anymore. I had to pay twice for a taxi, that doubled my expenses for this stay

2025-06-13 • via Nuitee
C
Colin • young couple • gb
6
Pleasant
2025-06-10 • via Nuitee
H
Harindra • family with young children • us
9
Superb
2025-06-08 • via Nuitee
A
Amanda • family with young children • us
10
Exceptional
2025-06-02 • via Nuitee
A
Anonymous • with friends • us
4
Disappointing
Cons:

There were ants in the room we stayed in. Someone left a gummy worm behind the dresser between the beds and a pile of ants were on the floor and climbing in one of the beds.

2025-05-31 • via Nuitee
S
Srm463 • solo traveller • us
3
Not worth the risk
Pros:

The breakfast had lots of food and drink options. I really liked that the pastry cabinet had all the pastries wrapped up so you knew no one had touched them. The free airport shuttle was also super easy to find at the airport terminal based on their instructions and left regularly from the hotel. It only runs between 7am and 11pm though unlike most airport hotels that have a 24/7 shuttle so don't book if you need transport outside these hours. Also the shuttle won't run past June 1st due to the hotel being demolished soon (June 28th 2025 according to their website).

Cons:

The carpet was sticky in patches which meant I didn't want to take my shoes off in the room as I had no idea what was on the ground. They didn't give me any towels in the room either and the combination of the two made me wonder if they had only half cleaned the room. The biggest problem however was in the morning they gave a guest (an air hostess checking in early) a key to my room and she came into my room. It was 1 hour before the checkout time so I was still allowed to be in the room I had paid for. This really freaked me out and when I went to talk to the reception staff about it there was only a cleaner there and she didn't care - only wanted to know if I had left the room so they could clean it. I wouldn't stay here unless you don't mind taking the security risk. I got the impression that the staff didn't really care about customers which might be due to the hotel being demolished very soon to make way for a new development (June 28th 2025 according to their website) so returning customers aren't a priority.

2025-05-31 • via Nuitee
A
Anna • young couple • us
8
Very good
Pros:

Everything was good, great breakfast

2025-05-31 • via Nuitee
J
James • family with young children • us
10
Exceptional
2025-05-25 • via Nuitee
L
Lisa • young couple • gb
7
What was needed for travel delays.
Pros:

Shaun the night porter was a fabulous help upon arrival he was immediately helpful and knowledgeable and despite the time of our arrival dealt with us in an extremely friendly and capable way. The morning receptionist was also very efficient.

Cons:

Toiletries in room could have been larger for 2 people.

2025-05-23 • via Nuitee
T
Tomoya • solo traveller • jp
9
Superb
2025-05-16 • via Nuitee
H
Hasan • review category business travellers • tr
8
It was a good and comfortable stay.
Pros:

Classic Best Western breakfast. I was expecting some fresh fruit,that was missing.But still it was goos.

2025-05-14 • via Nuitee
T
Techmom22 • family with young children • us
6
economical but noisy
Pros:

it was a great price for the area

Cons:

the noise level was too loud to sleep

2025-05-14 • via Nuitee
Y
Y • with friends • us
5
Passable
2025-05-03 • via Nuitee