The Sebel Sydney Chatswood

I would give this hotel 0 stars if I could.
My stay at The Sebel Chatswood was one of the worst hotel experiences I’ve ever had.
The first issue started at around 9:36 pm when I called reception to report what appeared to be bug bites all over another guest staying in my room after sleeping on the sofa bed. I was told someone would organise another room and call me back within 30 minutes. That call never came. No follow-up, no apology, no alternative room.
The second incident was far more disturbing.
For hours we could hear a woman on the floor below screaming accompanied by loud banging. It genuinely sounded like someone was in serious danger.
I immediately called reception and explained exactly what I was hearing. I also told them I suffer from PTSD due to previous traumatic experiences involving similar situations and that the screaming was causing me significant distress. I was assured security would investigate and that I would receive an update.
Again, nobody called back.
When the screaming started again, I rang reception for a second time, only to be told there was no security available.
At that point I felt I had no choice but to contact the police myself because I genuinely believed someone’s life could have been at risk. No guest should ever have to do that.
What disappointed me most wasn’t just the bugs or the terrifying incident—it was the complete lack of care, urgency, communication and professionalism from hotel staff. I was promised updates twice and received none. Concerns about another person’s safety, as well as my own wellbeing, were simply ignored.
This experience left everyone in our room frightened, distressed and feeling completely unsafe. If there really had been someone being assaulted, held against their will or experiencing a medical emergency, the lack of response could have had devastating consequences.

Room could do with a refurbish eg new carpet and maybe a bathroom upgrade but still value for money.

The after hours check-in process was a joke, several people waiting in reception calling after hours trying to check in. We missed our dinner reservation because it took so long. Once checked in were left short a bath towel and no one available to provide more. We were given codes over the phone to unlock rooms and sent on a wild goose chase late at night.

Some of the net curtains were very old and ripped.
The room was clean, but was due for a thorough spring cleaning.

I have never complained about accommodation before in my life. Here is a list of everything wrong:
-dirty everything (curry in microwave, splash back, kitchen cupboards) all furniture covered in dust or dirty child hand prints, sauce on table, blood on toilet seat and vanity, verandah covered in leaves and dirt, laundry a mess, apartment smelt
-50 minute after check in time wait to enter our room
-foyer covered in someone's spilt milkshake for at least 5 hours
-difficult to communicate/understand receptionist
-failure to advise us of change in reception number upon checking in to be able to call reception to advise on state of room
-cleaners spent 45 mins while we were trying to get ready re-cleaning our apartment
-completely run down, broken toilet seat and bathroom accessories (which could have been overlooked if it wasn't such a disgusting mess)

The unit was unclean. Cold water tap in bathroom didn’t work (wouldn’t even turn). Bath towel was ragged (torn) and half bottle of water in the fridge, but no milk for coffee. Cook top was left unclean

We checkin at 1230 leaving our luggage to attend family function.We returned at 1830 & could not enter hotel as reception was closed.We werent informed on checkin & no entry code provided.We spent next 3 hours trying to gain access to rm1101 where our luggage was.Finally around 10pm staff member arrived to get us to our room

The bed was terrible, either springs were broken or just old but nearly touched the floor on one side when you sat on it and the other side closest to window too hard. Only had half a roll of toilet paper for our 4 day stay and no batteries in bedroom TV remote. Very dirty around doors and windows