Share this hotel
Facilities
Property facilities
-
Fitness facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Free Parking
-
Non-smoking rooms
-
Air conditioning
-
Fitness center
-
Swimming pool
-
24-hour front desk
-
Business center
-
Heating
-
Lift / Elevator
-
Luggage storage
-
Express check-in/check-out
-
Fax/photocopying
-
Facilities for disabled guests
-
Billiards
-
Non-smoking throughout
-
Daily housekeeping
-
Designated smoking area
-
Accessible parking
-
Shared lounge/TV area
-
Board games/puzzles
-
Wheelchair accessible
-
Snack bar
-
Kids' outdoor play equipment
-
Heated pool
-
Indoor pool
-
Toilet with grab rails
-
Lower bathroom sink
-
Higher level toilet
-
Salt-water pool
-
Outdoor furniture
-
Fruits
-
Shallow end
-
Visual aids: Braille
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Smoke alarms
-
Guest room sealed after cleaning
-
Physical distancing in dining areas
-
Key access
-
Face masks for guests available
-
24-hour security
-
Key card access
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Modern Amenities and Convenient Features
Tru By Hilton Grand Rapids Airport, nestled in Kentwood, offers a blend of comfort and convenience. The hotel boasts a fitness centre, free WiFi, and non-smoking rooms, ensuring a pleasant stay for all guests.
Relaxation and Recreation
Guests can unwind in the indoor pool or enjoy a game of billiards during their stay at Tru By Hilton Grand Rapids Airport. The shared lounge and snack bar provide additional spaces to socialize and relax.
Accessible and Business-Friendly
With a 24-hour front desk, business centre, and proximity to Gerald R. Ford International Airport, this 3-star hotel caters to both leisure and business travelers. Make your reservation now for a memorable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Clean, good value
Elevator needs to be repaired
Clean. Very comfortable bed
Fairly new.
Trash & sheet collection piled up in 4th floor hallway in the evening. Ran out of coffee 2 mornings. Pancakes machine didn’t work 2 mornings.
NOTHING
I am leaving this review because guests deserve to feel safe and have privacy in their hotel room.
I checked into Tru by Hilton Friday afternoon, 7/31. While my partner and I were in our room, an employee used a key to enter without knocking or warning. I immediately went to the door because I was the more clothed of the two of us. He stood in the doorway and talked to us. When I questioned why he had entered, he laughed and acted nonchalant. I called the front desk immediately, but they could not explain why he entered and apologized.
At 11:42 PM, I was woken by a call from the hotel instructing me to come downstairs to check in. I had already checked in, paid incidentals, and had an assigned room. I was told the hotel's system was down and staff could not determine who was staying in which room. I was also told my name was "Michele," which is not my name. I waited downstairs close to an hour and was told the GM, Abdul, would be available around 9 AM.
I came down at 9 AM and was told he would call me when he arrived. By 1 PM, I was still waiting. I eventually spoke with Abdul and recorded the conversation. I am including the recordings. Abdul apologized for the employee entering our room and told us our stay was taken care of and that an additional night would be provided at no charge.
On 8/3, while I was at work, my partner was in the room. Three separate employees came to the room at different times and used keys to open the door without prior warning.
I left work to speak with Abdul. Instead, I was told we were no longer welcome and needed to leave. An employee escorted us to collect our belongings and skipped down the hallway laughing.
I then spent over an hour with Hilton Customer Relations attempting to file a complaint and get assistance which Emmanuel said I would have to talk to Abdul to come to resolution. Contradictory since they removed us.
One night was ultimately removed from my bill, and I will include the receipt and...
very clean, lots to do, liked the snack bar
broken hook in room, broken shelf
Free EV charging!! Comfortable, clean rooms. Nice lobby area with pool table and comfortable seating.
Breakfast was just ok. Gym was very hot (ac didn't seem to work); it was 75 to 76 degrees.
Front desk staff was wonderful. Young lady who checked us in was friendly and engaging. She was a pleasure to speak with. We enjoy the Tru properties and seek them out when we travel.
No complaints.
The facility was new. It was clean and had a pool and a nice patio area. It had a great snack bar and the staff was very nice.
There's no carpet on the floor. We were on this first floor and could hear people walking back and forth.On the second floor ( above us / It was very loud.
Your guide to the flawless travel experience
Popular Countries
Get our app
