Tru By Hilton Grand Rapids Airport

Hotels
•
Tru by Hilton
8.1 (276 reviews)
4570 28th Street SE , Kentwood , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Good breakfast
Cons:
Cleaning issues
Pool closure
Breakfast management problems

Categories

Cleanliness
7.56
Some issues with cleaning frequency reported and garbage near elevators.
Service
9.03
Staff was accommodating and friendly, providing good service overall.
Location
9.07
Great location near the airport with easy access to restaurants.
Room Quality
8.02
Rooms were spacious and comfortable, but some issues with noise and maintenance were noted.
Amenities
7.05
Some amenities like the pool were closed and issues with breakfast items were reported.
Value for Money
8.01
Felt that the experience was generally good for the cost, despite some issues.
Food and Beverage
8.06
Breakfast was good with great variety, but had some management issues.
Overall Experience
8.03
Overall experience was positive, with some noted issues but good management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:56

Property Description

Modern Amenities and Convenient Features

Tru By Hilton Grand Rapids Airport, nestled in Kentwood, offers a blend of comfort and convenience. The hotel boasts a fitness centre, free WiFi, and non-smoking rooms, ensuring a pleasant stay for all guests.

Relaxation and Recreation

Guests can unwind in the indoor pool or enjoy a game of billiards during their stay at Tru By Hilton Grand Rapids Airport. The shared lounge and snack bar provide additional spaces to socialize and relax.

Accessible and Business-Friendly

With a 24-hour front desk, business centre, and proximity to Gerald R. Ford International Airport, this 3-star hotel caters to both leisure and business travelers. Make your reservation now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 276 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.06
Overall Experience: 8.03
B
Betsy • couple • us
10
Overall, it was a great stay.
Pros:

It was very clean.

2026-01-29 • via Nuitee
A
AzjiEona • couple • us
10
Pros:

The breakfast was really good ! Better than any hotel I have been too !!

2026-01-19 • via Nuitee
S
Susan • solo_traveller • us
10
2026-01-03 • via Nuitee
M
Mitcheltree • solo_traveller • us
8
Pros:

Location

Cons:

Faculty punctuality

2025-11-24 • via Nuitee
A
Adolfo • couple • br
7
Cons:

Serviço de Limpeza foi realizado 2 vezes em 6 diárias

2025-11-24 • via Nuitee
M
Moe • solo_traveller • us
10
2025-11-18 • via Nuitee
J
Janelle • solo_traveller • us
9
Pros:

The interior design was fresh, fun, and very functional. The bed sheets and pillows were soft and cozy.

2025-10-28 • via Nuitee
A
Abagail • family_with_children • us
7
2025-10-27 • via Nuitee
B
Bryant • solo_traveller • us
5
The dates of the review should be 10/11-10/12 .I will not choose Tru location. I was assigned a room someone wa
Pros:

Walk in shower

Cons:

I had to put a book between mattress and frame to keep it from shifting when I tried to get in it.

2025-10-13 • via Nuitee
C
Caroline • solo_traveller • us
10
2025-10-12 • via Nuitee
R
Renee
8
Pros:

staff was awesome room was clean

2025-10-06 • via Nuitee
J
James
4
Pros:

Minimalist vibe was taken too far. No drawers no closet beds way too soft air conditioner too noisy. Will no do it again

2025-10-06 • via Nuitee
R
Robinson • solo_traveller • us
5
The room was nice and staff were friendly. Good location to the airport.
Pros:

I did not eat breakfast. I forgot toothpaste so it was very nice that toothpaste

Cons:

I would have liked a coffee maker in my room. Also the pillows were too soft.

2025-10-03 • via Nuitee
T
Tara • couple • us
4
2025-10-01 • via Nuitee
D
Donald Hendrick
10
Pros:

Clean room, quiet, breakfast

2025-09-21 • via Nuitee
R
Reardon • couple • us
10
2025-09-20 • via Nuitee
P
Patricia • family_with_children • us
5
2025-09-08 • via Nuitee
F
François • couple • ca
10
Good breakfast. Nice playroom with pool table.
Pros:

All was perfect to me. Lots of restaurants nearby.

Cons:

Nothing at all. We made a mistake while making reservation and we managed to get it all fixed upon arrival.

2025-09-05 • via Nuitee
R
Richard
10
Hospitality at Its Best with Tracy & Jada
Pros:

Tracy was outstanding—always helpful, welcoming, and smiling from the moment we arrived. The rooms were spacious and comfortable, and the breakfast had a great variety of options and was truly enjoyable. A wonderful stay at Tru by Hilton Grand Rapids Airport! Jada greeted us with her bright, welcoming smile that instantly made us feel at home. She went above and beyond to make sure we had everything we needed and truly made our experience enjoyable. Her warmth and professionalism stood out—thank you, Jada!

2025-09-02 • via Nuitee
L
Lynne • partner
10
Pros:

The staff members were so accommodating during a difficult time for us. The breakfast selections were great as well. We loved having our dog with us. We were very pleased with our stay.

2025-08-30 • via Nuitee