Residence Inn Palo Alto Mountain View

- Clean and well lit grounds and reasonably priced
- Friendly 24/7 front desk service and they were all fantastic
- Always available ice, infused water, and coffee
- Did not use it but they have a laundry room
- Perfect location if your intention is to stay really close to Mountain View (it was ours)
- Really loved the kitchenette and the extra vanity space between the bed and bathroom
- Walking distance to lots of coffee pizza and other places
- Lots of lighting options in the room

Strange dates accommodations. Clean but not everything worked - like the light switches. Breakfast was pretty lame. All in all average

Not what is pictured on website - completely misleading. A series of condo buildings that have been repurposed into a “hotel,” all with exterior facing doors, and poor lighting leading to them (very noticeable when you’re arriving early or late due to long days at the office). There is only one actual building (the one shown on website), which thankfully I was moved to after one night because I complained about safety. Staff was nice but not too interested in helping. I am unclear how there can be so many positive reviews on the Marriott website. Workout room has a moldy smell, no bikes and no mat. Neither room I was in had a luggage rack. Residence Inn Los Altos and Menlo Park are both much nicer and not like this horror show.

Enjoyed our stay. Clean, good service. Door stuck but maintenance was sent quickly to try and fix.

very convenient for visiting friends in area.

Room was nice, but bed was rough to sleep on. I had requested a wake-up call but never received it.

Additionally, I had woken up early one morning and went to the gym in the main building and startled the one worker awake, sleeping at the front desk.

My hunch is that this is why I never received a wake up call.

On the second night I came back and the door was cracked open by 2 inches, albeit the house cleaning left it open from whenever they cleaned the room until I came back from work around 11 pm. Had to wait for another hour for the maintenance guy to come and fix the lock so that I could go to sleep with a door what could shut and lock. So for hours my valuables were exposed. The maintenance guy said he will look into who opened the door and will get back to me the next day, it never happened. Last night I came back to find that the toilet was clogged and the bathroom sink. The maintenance was called to unclogged it, but they were not successful to fix the bathroom sink.

This was the worst hotel experience for my business travel. I will make sure that none of my corporate coworkers ever step foot at your hotel, honestly for whoemever is reading this the manager should be fired in a heart beat.

WONDERFUL!! I was helped with my bags and the gentleman at check-in was amazing.

When I arrived, it took about one minute to be checked in and sent on my way to my room when I arrived in my room, clean, perfect and cool was told there was a breakfast in the morning went down for that excellent breakfast everything I could ever imagine

Breakfast

Very noisy room, no cleaning every day, a lot smokers in the outside

Air conditioners in building 15 are very loud. Fitness room is dismal. Pool was drained/unavailable. And stairwells in building 15 had lights turned off! Both of them. This was reported to front desk twice and not fixed after several days. it’s a generally ‘ok’ facility- nothing special.

While the lobby & building exterior were underwhelming, once I got to my room, I was pleasantly surprised. The room exceeded my expectations. It looked like it was newly renovated. I can not recall a time I’ve stayed in a hotel where it was so soundproof quiet. Really exceeded my expectations.

Love this place. They take great care of you.

Location was close to the concert we were attending and yet away from all the congestion

Upon check in with my service animal I was asked what service they served. I have never in my 7 years been asked this as commonly they are not permitted to ask that. I felt put on the spot and very embarrassed. In addition the pet area smelled horrible. Parking was $14 per night, which is crazy. The pull out mattress was stained and thin.

Very accessible to everything.

Not too close to very busy San Francisco but that's what we wanted, not too far but not too close. It's quite and peaceful, we had a good night rest.