SureStay Studio by Best Western Pensacola

Hotels
•
SureStay Hotel by Best Western
8 (611 reviews)
7230 Plantation Rd , Pensacola , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean common areas
Good location
Cons:
Cleanliness issues
Inadequate room supplies
Poor food options

Categories

Cleanliness
6.16
Several reviews highlighted issues with cleanliness including dirty pans, stained comforters, and overall unclean conditions.
Service
10
Most reviews praised the friendliness and helpfulness of staff, especially the owner/manager.
Location
9.13
The location received mixed reviews due to difficulty accessing the hotel but is generally convenient.
Room Quality
7.17
Concerns about inadequate kitchen supplies, old furniture, and some rooms not meeting expectations were noted.
Amenities
8.12
Issues were noted with the hot tub being out of service and lack of adequate cooking and dining ware.
Value for Money
9.15
Despite some complaints, the overall pricing was considered fair by several guests.
Food and Beverage
5.11
Complaints about the breakfast quality and inadequate food options were prevalent.
Overall Experience
9.16
While there were some significant issues noted, many guests still enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:36

Property Description

Fully Equipped Kitchen in Every Guestroom

SureStay Studio by Best Western Pensacola offers guestrooms with a fully equipped kitchen, perfect for those who prefer to cook their own meals or have dietary restrictions. Enjoy the convenience and flexibility during your stay.

Outdoor Pool, Hot Tub, and Fitness Centre

Relax and unwind in the outdoor pool and hot tub, or stay active at the tennis court and fitness centre. Whether you prefer to lounge poolside or break a sweat, there are options for everyone to enjoy.

Convenient Business and Leisure Amenities

From meeting room facilities and business services for corporate guests to on-site launderette facilities for all visitors, SureStay Studio by Best Western Pensacola caters to a diverse range of travelers. Stay connected, productive, and refreshed throughout your stay.

Book your stay at SureStay Studio by Best Western Pensacola now to experience comfort and convenience during your visit to Pensacola.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Swimming pool: Closed from Sat, Nov 1, 2025 until Sun, Mar 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 611 reviews
Cleanliness: 6.16
Service: 10
Location: 9.13
Room Quality: 7.17
Amenities: 8.12
Value for Money: 9.15
Food and Beverage: 5.11
Overall Experience: 9.16
A
Amanda • couple • us
1
2026-04-22 • via Nuitee
R
Rachel • family_with_children • us
8
2026-04-20 • via Nuitee
D
Deyana • couple • us
10
2026-04-20 • via Nuitee
J
Joey • extended_group • us
5
Not worth they money
Pros:

Called property to confirm the location had a hot and pool and that they were open for the season. They told us yes we have both and are open for the season. Apron arrival and checking the room went to the hot tub to find it concreted in and a very cold pool. The whole reason for booking this room was to relax in the hot tub which was not available.

Cons:

Big rooms

2026-04-19 • via Nuitee
K
Kanesha • couple • us
8
2026-04-17 • via Nuitee
C
Cikera • family_with_children • us
10
I enjoyed my stay
Pros:

The location and how the room look inside was good for the price.

Cons:

Nosey neighbors

2026-04-13 • via Nuitee
A
April • family_with_children • us
1
Horrible
Pros:

Having two separate rooms.

Cons:

There were to many stains on the sheets, pillow cases, walls, and refrigerator.. The bathroom vent was hanging, a Family Dollar Store bag was tied around the smoke detector.. When looking, from down stairs the top of the refrigerator and cabinets where dirty.. The upstairs bathroom shower didn't work. The water pressure could be changed, the water came out hard enough to pressure was a house.. The shower curtain wouldn't stay closed, so the bathroom floor got wet.. The wooden floor were wavy and had soft spots..Only coffee, chocolate muffins, cereal, milk, toast, juice, apples, and oranges were served for breakfast...

2026-04-13 • via Nuitee
Q
Quanesha • family_with_children • us
9
Exceptional
Pros:

Staff was super friendly and nice. The room was clean and always had clean towels when needed.

Cons:

It don’t tell you to bring your own pots and pans for cooking.

2026-04-11 • via Nuitee
K
Kanesha • couple • us
8
2026-04-09 • via Nuitee
G
Gregory • couple • us
9
Great
Pros:

Room

2026-04-03 • via Nuitee
N
Nigelian • family_with_children • us
5
2026-04-02 • via Nuitee
J
James • family_with_children • us
8
2026-03-28 • via Nuitee
C
C756FMjessicad • Family
4
Go somewhere else for the price!
Pros:

If you’re looking for something close to base this location is but to somewhere else!!! The location was ok within 30 min to any beach.. parking lot only on one side of the buildings so if you are on the back side you will walk through to the back of the property…upstairs studio great setup not handicap accessible at all…hot tub is not there it’s been filled in w concrete… I collected trash out of the pool and around it while my kids swam… plastic bottles/ blunt containers/ bottom of the pool was full of rocks children was throwing into the pool when we arrived… I thought there was a train nearby at night but no it was the very busy motel next door.. breakfast is not as advertised if your looking for a full breakfast it’s not here…not a location I would recommend staying alone or with only children.. when I pulled out our sofa bed it had previous guest sheets on it w dried pee/ and food crumbs all over we arrived very late so I just kindly asked for a new set of bedding and cleaned up the mess myself so we could all get to sleep… we was gone all day the 2nd and when we came back our keys didn’t work so I had to get a new set which I thought was odd and on the night before we left as I was packing my car I noticed laying in front of the vehicle next to mine a lighter/ needle/ and a bottle of what one could only assume was drugs inside I reported it to the worker he came out looked at it I suggested he not touch it rather get something to clean it up w… he seemed very confused and went back in and came back out within the hr w a broom / dust pan to get it… the price was high to me but I just needed somewhere for a short stay I stay w best western often but will not stay at this location again… the workers very nice I’d like add!

2026-03-25 • via Tripadvisor
G
Goldsmith • couple • us
8
2026-03-16 • via Nuitee
B
Brown • family_with_children • us
10
I enjoyed it
Pros:

The rooms were very clean and the pool was also.

Cons:

The limited breakfast

2026-03-16 • via Nuitee
D
Dracena • couple • us
8
2026-03-03 • via Nuitee
Z
Zachary • family_with_children • us
10
2026-03-02 • via Nuitee
M
megany449 • Business
2
Stay somewhere Else!
Pros:

My husband was staying at the property since December working in the area. I would visit normally on weekends, I would extend his room or pay at the desk depending on what was convenient. While they are not the cleanest it was fine since he was there for work. Over the weekend I wasn’t going to be there until Sunday so I paid through Expedia how I have several times, and extended his stay, contacted the front desk to let them know I would be there by 12:30 to sign him in but the room was PAID for the week. By the time I arrived they removed his belongings stole medication and a pot, perfume and money. The front desk manager screamed at me and refused to give me our deposit back until I called the police and my husband. Between the shady activity and aggressive manager dont stay here! They are nasty and have zero customer service! Not safe for women alone!

2026-03-01 • via Tripadvisor
M
M. Dennis • family_with_children • us
10
2026-01-29 • via Nuitee
M
Marieli • couple • us
10
Pros:

I loved everything about it the only down side was probably cleanliness, definitely needed a deep clean

2026-01-21 • via Nuitee