SureStay Studio by Best Western Pensacola

Hotels
•
SureStay Hotel by Best Western
8 (611 reviews)
7230 Plantation Rd , Pensacola , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean common areas
Good location
Cons:
Cleanliness issues
Inadequate room supplies
Poor food options

Categories

Cleanliness
6.16
Several reviews highlighted issues with cleanliness including dirty pans, stained comforters, and overall unclean conditions.
Service
10
Most reviews praised the friendliness and helpfulness of staff, especially the owner/manager.
Location
9.13
The location received mixed reviews due to difficulty accessing the hotel but is generally convenient.
Room Quality
7.17
Concerns about inadequate kitchen supplies, old furniture, and some rooms not meeting expectations were noted.
Amenities
8.12
Issues were noted with the hot tub being out of service and lack of adequate cooking and dining ware.
Value for Money
9.15
Despite some complaints, the overall pricing was considered fair by several guests.
Food and Beverage
5.11
Complaints about the breakfast quality and inadequate food options were prevalent.
Overall Experience
9.16
While there were some significant issues noted, many guests still enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:36

Property Description

Fully Equipped Kitchen in Every Guestroom

SureStay Studio by Best Western Pensacola offers guestrooms with a fully equipped kitchen, perfect for those who prefer to cook their own meals or have dietary restrictions. Enjoy the convenience and flexibility during your stay.

Outdoor Pool, Hot Tub, and Fitness Centre

Relax and unwind in the outdoor pool and hot tub, or stay active at the tennis court and fitness centre. Whether you prefer to lounge poolside or break a sweat, there are options for everyone to enjoy.

Convenient Business and Leisure Amenities

From meeting room facilities and business services for corporate guests to on-site launderette facilities for all visitors, SureStay Studio by Best Western Pensacola caters to a diverse range of travelers. Stay connected, productive, and refreshed throughout your stay.

Book your stay at SureStay Studio by Best Western Pensacola now to experience comfort and convenience during your visit to Pensacola.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Swimming pool: Closed from Sat, Nov 1, 2025 until Sun, Mar 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 611 reviews
Cleanliness: 6.16
Service: 10
Location: 9.13
Room Quality: 7.17
Amenities: 8.12
Value for Money: 9.15
Food and Beverage: 5.11
Overall Experience: 9.16
M
M. Dennis • family_with_children • us
10
2026-01-29 • via Nuitee
M
Marieli • couple • us
10
Pros:

I loved everything about it the only down side was probably cleanliness, definitely needed a deep clean

2026-01-21 • via Nuitee
S
Shannae • family_with_children • us
8
2026-01-19 • via Nuitee
J
Jarrod • couple • us
9
2026-01-19 • via Nuitee
T
Tammy • couple • us
10
Great
Pros:

Very nice and comfortable place to stay

Cons:

Nothing

2026-01-19 • via Nuitee
V
Valerie • family_with_children • us
10
It was relaxing and comfortable
Pros:

It was really clean and nice layout and staff was great nice pool and hot tub very nice

Cons:

N/A

2026-01-19 • via Nuitee
A
Ashlyn • family_with_children • us
5
Pros:

Nice property the layout was nice. Very layed back.

Cons:

2nd story floors felt like they were weak and we would fall through. The wasn’t hardly anything on the complimentary breakfast. And if you forget anything at the pool like (shoes) they throw them away instead of keeping them in a lost and found.

2026-01-19 • via Nuitee
G
Gwendolyn • family_with_children • us
10
I enjoyed my stay
Pros:

Everything was great

Cons:

The pillows were too small

2026-01-15 • via Nuitee
A
adam • family_with_children • us
9
2026-01-15 • via Nuitee
H
Hien • family_with_children • us
8
2026-01-05 • via Nuitee
J
Joseph • couple • us
10
2025-12-26 • via Nuitee
M
Middleton • family_with_children • us
10
2025-12-17 • via Nuitee
9
925rayv • Couples
2
Absolutely awful experience, pick ANYWHERE else to stay
Pros:

Absolutely awful experience. I had stayed here before and the experience wasnt all that great the first time but my fiancé liked it so we booked here again. The property used to serve a full breakfast but they must have gotten rid of it as some sort of cost saving measure. Mind you it is now more expensive to stay with LESS amenities, but i digress. I asked the manager what happened to breakfast but instead of having a calm conversation he got quickly upset and deactivated my key unbeknownst to me. I went back to my room noticed the key now not working and went back downstairs to speak to the manager. This time he raised his voice because I said i was unsatisfied with the stay. He was so loud, people could overhear him yelling and later even his staff asked me if I was ok due to his childish and awful behavior. He also told me he would put me on the do not reserve list all because I asked him what happened to breakfast. I suspect because I was alone at the time he was even more belligerent than he would have if my fiancé was with me. I did not feel comfortable with him there alone and he refused to reactivate my key so I could get my belongings.

2025-11-27 • via Tripadvisor
S
Shannon • couple • us
8
It was pleasant for sure I will be starting again for sure
Pros:

It was clean and quiet

Cons:

It’s kinda hard to get to have to wind around some roads I ended up in a parking lot in front of the place had to figure out how to get there but that was on the app giving me directions lol I also wish you got two towels per adult instead of one

2025-11-26 • via Nuitee
S
Shavell • extended_group • us
10
2025-11-03 • via Nuitee
L
Lopezgirl88101 • family_with_children • us
7
Good value
Pros:

I like that the room had 3 beds

Cons:

The tub was clogged, the water pressure in the shower was awful, the sheets were ripped and the fridge didn't work which sucked because we had medicine that needed refrigerated.

2025-11-01 • via Nuitee
J
jonathanoV6419NQ • Couples
10
Top notch
Pros:

Would recommend to anyone! The housekeepers keep it soooo clean! From the rooms to the lobby and even the grounds stay clean! The maintenance is top notch, anything needs replacing or fixed and he’s on it within minutes! The owner is so friendly to anyone he sees it’s so nice to see his smiling face! I’ve got autism and everyone is just so nice and non judgmental! 10/10 recommend

2025-10-30 • via Tripadvisor
H
H6500FPjessicao • Couples
10
Must stay here!
Pros:

I've enjoyed my stay so much! Highly recommend to anyone. It's so clean and everyone is extra friendly, I especially love the owner/ manager he is so friendly and goes above and beyond to help any guest. The night auditor is super friendly and so is the front desk girl. The housekeepers keep it so clean and sparkly!

2025-10-30 • via Tripadvisor
C
Christian • couple • at
9
👍
Pros:

Frühstück war dürftig

Cons:

Gasgrill im Aussenbereich, Ausstattung Wohnraum war super.

2025-10-29 • via Nuitee
A
abigailrZ5350ZT • Friends getaway
2
50 Shades of Nope
Pros:

We booked a room listed as “family-friendly” for 3 people and were welcomed with exactly 2 of everything—2 forks (no spoons!), 2 tiny bowls, 2 chairs, 2 cups, 2 hopes, 2 dreams. Honestly, it felt like we were intruding on a romantic getaway meant for a minimalist couple with small appetites.
The couch was a sad, battered relic of better times—and that was all before we discovered The Stain. Yes, that kind of stain. Let’s just say we bonded as a family over our shared horror.
There was no hand soap. Anywhere. We were just raw-dogging germs all weekend.
The listing also said paper towels would be provided. Adorable. Not only were there no paper towels, but when we asked, they casually informed us they “don’t provide those anymore.”
A corner of the bed had been chewed—and we are praying to every deity that it was by a pet. Judging by the 2 pieces of mysterious kibble in the freezer, we wouldn’t be surprised if it still lives there.
The kitchen provided us with dirty pans, and utensils that had clearly been used. Even the floor was specifically, a gritty, sandy, unclean one.
The bathroom door wouldn’t even latch. And the complimentary breakfast? Was… not.
Now, for the grand finale: on the last night, our toilet decided to re-enact Old Faithful. It gurgled, clogged, and completely surrendered. When we notified the front desk, we were handed a plunger that was so dysfunctional it probably belongs in a modern art exhibit. The toilet won. We accepted defeat.
And just to seal this unforgettable experience, the comforter had blood on it. That’s not a typo.

2025-10-22 • via Tripadvisor