Residence Inn by Marriott Richmond West End

Hotels
•
Residence Inn
7 (248 reviews)
2121 Dickens Road , Richmond , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Poor service
Bad location

Categories

Cleanliness
5.25
Multiple mentions of cleanliness issues, including bed bugs and strong unpleasant odors.
Service
6.25
Comments about poor service and unhelpful staff, but some positive mentions regarding staff friendliness.
Location
6.75
Comments about bad location and noise issues, though some reviews appreciated the quiet.
Room Quality
7.75
Rooms were described as clean and comfortable, but mentions of issues like noise and age of the property.
Amenities
7.25
Amenities were noted as adequate, though some suggested renovations would be beneficial.
Value for Money
7.25
Mixed feelings about pricing compared to the quality and issues experienced.
Food and Beverage
8.25
Breakfast was highly praised by several guests.
Overall Experience
7.25
General sentiment indicates it was an okay stay with mixed experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:51

Property Description

Spacious Self-Catering Accommodation
Residence Inn Richmond offers large, self-catering accommodations within 3 miles of Willow Lawn Shopping and Richmond University. The rooms are modernly decorated and equipped with a kitchen, making it perfect for extended stays.

Outdoor Pool and Tennis Court
Guests can enjoy the outdoor pool, Jacuzzi®, and tennis court at Residence Inn West End. Whether you want to relax under the sun or stay active during your stay, this hotel has the facilities to cater to your needs.

Convenient Amenities and Services
From complimentary hot breakfast buffet to laundry and dry cleaning services, Residence Inn Richmond ensures a comfortable stay for its guests. With nearby dining options and attractions like The Country Club of Virginia, your stay will be both convenient and enjoyable.

Book your stay at Residence Inn Richmond now for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7
Based on 248 reviews
Cleanliness: 5.25
Service: 6.25
Location: 6.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 7.25
Food and Beverage: 8.25
Overall Experience: 7.25
A
Ashleigh • solo_traveller • us
5
Pros:

The fact that I was able to book a room that had two rooms in it for the price off one and it had a kitchen and a decent fridge as well

Cons:

Wish we had more pillows and the ice machine took to long to make ice. Also wish they had more drinks and stuff in the store there wasnt much to choose from and also on the last day there was a little more to choose from with breakfast but also not everyone eats turkey sausage and wish there was more to choose to from hot food wise and more variety of drinks. Also I wish house keeping was everyday and not every 3 days witch is werid and shouldn't have to ask the front desk for more towels and was cloths and also add a sponge for the sink to wash dishes and more dishwasher detergent one pack ain't enough for 3 days. Also add extra sheets for the pull out bed as well. Also add brooms as well for the kitchen.

2026-04-10 • via Nuitee
T
Timothy Dryhurst • family_with_children • us
5
Many things in the room didn't work. Lights, dishwasher, ect.
Pros:

It was good for a continental breakfast

Cons:

Considering it was considered a penthouse suite., it sure wasn't up to penthouse standards. Old, time for remodel and way to many things didn't work; lights in one of the bathrooms, microwave light, dishwasher not attached to the counter and not even wired up. Pay for parking...really?!

2026-04-08 • via Nuitee
K
Kizie • family_with_children • us
4
2026-04-07 • via Nuitee
V
Venable • solo_traveller • us
10
2026-04-06 • via Nuitee
S
Sarah • extended_group • us
8
Residence Inn fine. Booking.com a disappointment.
Pros:

Location was perfect for our needs.

Cons:

Not happy. This is the first time since I have been using Booking.com that I have encountered this problem. The receipt from the hotel is a total of 255.60 which includes 20.00 for parking. My credit card has been charged $273.30 for the room and there are pending charges of $41 by the Residence Inn. This is a discrepancy of $57.70. Please advise as to when we can expect a refund.

Reservation Number: 5133424107

2026-03-19 • via Nuitee
D
Desiree • family_with_children • us
10
Brandon at the front desk was exceptional!
Pros:

Convenient

Cons:

Not well lit

2026-03-16 • via Nuitee
C
Carrie • couple • us
7
Nice rooms, stupid you have to pay for parking
Pros:

Room was comfy and clean.

Cons:

I don’t like that you have to pay $10 a night for parking in a parking lot. I could understand if you had to park in a garage. But a normal lot on the property is ridiculous!

2026-03-13 • via Nuitee
C
Cynthia • couple • us
10
Great stay
Pros:

Nice

2026-02-28 • via Nuitee
C
Cynthia • couple • us
10
2026-02-28 • via Nuitee
C
Cynthia • couple • us
10
2026-02-28 • via Nuitee
D
Dannen • couple • us
5
2026-01-28 • via Nuitee
H
Hedo-goer • Family
6
Nice one night stay
Pros:

We stayed one night at the Residence Inn West End. We were in a penthouse suite, in Room 224.

It had 2 queen beds, one being upstairs in the loft. There were 2 bathrooms, one on each level. The bathrooms both had a tub and shower.

There was a full size refrigerator, stove, microwave, and dishwasher. There was no ice when we arrived, so we turned on the ice maker. But then I went to the office to ask where an ice machine was. The answer was there was no ice machine, since the fridge made ice. I said we were thirsty and it would be a while before the ice was made. The solution was to buy a bag of ice for $5.83. If we were staying more than one night, this wouldn’t have been so much of a problem.

There were 3 flat screen TVs in the suite. There was a small ceiling fan.

The office door is locked at night, and the receptionist has to open it for you.

Breakfast is from 6:30 to 9.

There are 10 (I think) buildings with 8 rooms in them. You climb stairs to reach the upper level rooms.

I didn’t notice any cleanliness issues like other older reviews mentioned, so maybe things have changed.

For our one night stay, our suite was acceptable, and we would stay there again (but would bring our own ice).

2026-01-24 • via Tripadvisor
F
Feng Yun • family_with_children • us
10
We arrived 10PM and left next morning 7AM
Pros:

It's very good

Cons:

No

2026-01-24 • via Nuitee
H
Hands • family_with_children • us
10
2026-01-22 • via Nuitee
D
Dannen • couple • us
2
Pros:

The set up

Cons:

My room was beyond freezing had to use the oven and it took hours to warm up. Then I was calling the front desk from the room phone and my cell phone no answer no call back. And i traveled to stay here

2026-01-18 • via Nuitee
H
Hui • family_with_children • us
10
A relax holiday stay of a mom with two big kids
Pros:

Location, close to an Amtrak train station.
Layout, each townhouses are spaced out.
Very quiet at night,as away from road.
Breakfasts are warm with enough variety.
Rooms are clean well maintained with full kitchen.

Cons:

Basically nothing.
Maybe HVAC could be a bit noisy at night.
Door “do not disturb “ sign keeps getting blow away to the ground from our second floor apartment room.

2026-01-15 • via Nuitee
T
Tara • couple • us
5
Good location needs to be updated.
Pros:

The privacy

Cons:

The hard to open doors. I had bug bites after my stay. Hotel room was very dated and not very insulated.

2026-01-14 • via Nuitee
E
Erin • couple • us
10
2026-01-12 • via Nuitee
K
KDubb7 • extended_group • us
2
Be prepared to greatly lessen your expectation of what a Presidential Suite is supposed to be like.
Pros:

I liked the location, the quiet, the mattress, and the price.

Cons:

I didn't like how Booking.com did not mention the $250 deposit for presidential suite weekends. This room was NOT a presidential suite. Its just bigger than regular suites but there was nothing presidential about it. The rooms smelled horrible like old urine and mildew, made us want to vomit. There are not enough trash cans, There is not enough seating or chairs, The trash cans were small for the size of the room and size of the kitchen. The lamp shades were stained with brown water stains. The doors and walls needed painting and obvious dents removed. The leather was torn and ripped in the seat of the desk chair in the main bedroom (that was tacky as all get out). The fridge leaked inside. The ice maker was not turned on prior to our arrival. Huge puddles of water flood the walkways and entry ways to the rooms after a hard rain. Not enough employees to handle guests needs.

2026-01-12 • via Nuitee
K
Kristine • family_with_children • lv
9
2026-01-11 • via Nuitee