Residence Inn Richmond West End

Hotels
•
Residence Inn
7 (241 reviews)
2121 Dickens Road , Richmond , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Poor service
Bad location

Categories

Cleanliness
5.25
Multiple mentions of cleanliness issues, including bed bugs and strong unpleasant odors.
Service
6.25
Comments about poor service and unhelpful staff, but some positive mentions regarding staff friendliness.
Location
6.75
Comments about bad location and noise issues, though some reviews appreciated the quiet.
Room Quality
7.75
Rooms were described as clean and comfortable, but mentions of issues like noise and age of the property.
Amenities
7.25
Amenities were noted as adequate, though some suggested renovations would be beneficial.
Value for Money
7.25
Mixed feelings about pricing compared to the quality and issues experienced.
Food and Beverage
8.25
Breakfast was highly praised by several guests.
Overall Experience
7.25
General sentiment indicates it was an okay stay with mixed experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:51

Property Description

Spacious Self-Catering Accommodation
Residence Inn Richmond offers large, self-catering accommodations within 3 miles of Willow Lawn Shopping and Richmond University. The rooms are modernly decorated and equipped with a kitchen, making it perfect for extended stays.

Outdoor Pool and Tennis Court
Guests can enjoy the outdoor pool, Jacuzzi®, and tennis court at Residence Inn West End. Whether you want to relax under the sun or stay active during your stay, this hotel has the facilities to cater to your needs.

Convenient Amenities and Services
From complimentary hot breakfast buffet to laundry and dry cleaning services, Residence Inn Richmond ensures a comfortable stay for its guests. With nearby dining options and attractions like The Country Club of Virginia, your stay will be both convenient and enjoyable.

Book your stay at Residence Inn Richmond now for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7
Based on 241 reviews
Cleanliness: 5.25
Service: 6.25
Location: 6.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 7.25
Food and Beverage: 8.25
Overall Experience: 7.25
D
Dannen • couple • us
5
2026-01-28 • via Nuitee
F
Feng Yun • family_with_children • us
10
We arrived 10PM and left next morning 7AM
Pros:

It's very good

Cons:

No

2026-01-24 • via Nuitee
H
Hands • family_with_children • us
10
2026-01-22 • via Nuitee
D
Dannen • couple • us
2
Pros:

The set up

Cons:

My room was beyond freezing had to use the oven and it took hours to warm up. Then I was calling the front desk from the room phone and my cell phone no answer no call back. And i traveled to stay here

2026-01-18 • via Nuitee
H
Hui • family_with_children • us
10
A relax holiday stay of a mom with two big kids
Pros:

Location, close to an Amtrak train station.
Layout, each townhouses are spaced out.
Very quiet at night,as away from road.
Breakfasts are warm with enough variety.
Rooms are clean well maintained with full kitchen.

Cons:

Basically nothing.
Maybe HVAC could be a bit noisy at night.
Door “do not disturb “ sign keeps getting blow away to the ground from our second floor apartment room.

2026-01-15 • via Nuitee
T
Tara • couple • us
5
Good location needs to be updated.
Pros:

The privacy

Cons:

The hard to open doors. I had bug bites after my stay. Hotel room was very dated and not very insulated.

2026-01-14 • via Nuitee
K
KDubb7 • extended_group • us
2
Be prepared to greatly lessen your expectation of what a Presidential Suite is supposed to be like.
Pros:

I liked the location, the quiet, the mattress, and the price.

Cons:

I didn't like how Booking.com did not mention the $250 deposit for presidential suite weekends. This room was NOT a presidential suite. Its just bigger than regular suites but there was nothing presidential about it. The rooms smelled horrible like old urine and mildew, made us want to vomit. There are not enough trash cans, There is not enough seating or chairs, The trash cans were small for the size of the room and size of the kitchen. The lamp shades were stained with brown water stains. The doors and walls needed painting and obvious dents removed. The leather was torn and ripped in the seat of the desk chair in the main bedroom (that was tacky as all get out). The fridge leaked inside. The ice maker was not turned on prior to our arrival. Huge puddles of water flood the walkways and entry ways to the rooms after a hard rain. Not enough employees to handle guests needs.

2026-01-12 • via Nuitee
E
Erin • couple • us
10
2026-01-12 • via Nuitee
K
Kristine • family_with_children • lv
9
2026-01-11 • via Nuitee
V
Victor • family_with_children • us
9
2026-01-06 • via Nuitee
J
Jennifer • solo_traveller • us
10
Relaxing and never felt safer!
Pros:

Yall are soo accommodating and keep up the amazing work

Cons:

This shouldn’t even be a question

2026-01-05 • via Nuitee
C
Cedric • extended_group • fr
9
2026-01-04 • via Nuitee
B
Brown • couple • us
8
Quiet and clean pleasant
Pros:

The location and it was quiet

Cons:

The staff

2026-01-02 • via Nuitee
S
Samia • couple • br
1
Couldn’t relax after 7 hours drive due to the noise.bad location and strange peoplearound
Pros:

Nothing

Cons:

A lot of noise upstairs and outside. Bad location, strange people around.

2025-12-31 • via Nuitee
S
Susan • family_with_children • us
10
Pros:

The rooms were a pleasant surprise. Very clean and comfortable.

Cons:

Can't think of anything I didn't like about our stay.

2025-12-28 • via Nuitee
O
Olena • family_with_children • ua
10
2025-12-26 • via Nuitee
T
Ticale • solo_traveller • us
10
2025-12-25 • via Nuitee
E
Elizabeth • couple • us
1
2025-12-25 • via Nuitee
J
Jeremy • couple • us
10
Cozy and comfortable; a happy home away from home.
Pros:

Room was spacious and well equipped.

Cons:

Darn multiple buildings on the property, but the building numbers are not necessarily marked very clearly. It would be helpful for the property to add some signage or something indicating which building is which. I checked in at night, and it was particularly difficult to see any signage if it was present.

2025-12-11 • via Nuitee
M
Martin • family_with_children • mx
10
Bastante cómodo y agradable
Pros:

El espacio y comodidad de las habitaciones

Cons:

No había ningún problema, solo un detalle en la puerta del baño con la chapa

2025-12-06 • via Nuitee