Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful rooms and gardens
Cons:
Cleanliness issues
High price for some services

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness issues, such as outdated property and smelly rooms.
Service
9.3
Exceptional staff and pleasant service were highlighted in multiple reviews.
Location
8.8
The location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
8.8
Rooms are described as beautiful and spacious with excellent features.
Amenities
8.8
The amenities like the Japanese garden and room tea selection were well received.
Value for Money
8.3
Some mentioned pricing as a bit high for certain offerings.
Food and Beverage
8.3
Mixed feelings about food options, with some complaints about the breakfast variety.
Overall Experience
9
Overall, positive experiences were emphasized, with unique qualities noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:39

Property Description

Serene Japanese Garden Setting:
Immerse yourself in the tranquility of a 400-year old Japanese garden surrounding Hotel New Otani Tokyo.

Convenient Central Location:
Located in central Tokyo, just a short walk from 5 subway lines, Hotel New Otani Tokyo provides easy access to popular areas like Ginza, Shibuya, and Shinjuku in under 10 minutes.

Diverse Dining Options:
Indulge in a culinary journey with 37 dining choices at Hotel New Otani, offering a wide range of international and Japanese cuisine, from French and Italian to traditional tempura and teppanyaki.

Experience the beauty, convenience, and culinary delights at Hotel New Otani Tokyo – book your stay now.

Important information:

Please note smoking is not permitted in guestrooms.

Please note that different policies and additional supplements may apply under the following circumstances:
- When booking 11 rooms or more

A breakfast fee will apply to those children ages 4-12 sleeping in existing beds. Also guests will be asked to pay a difference if having breakfast at the Satsuki restaurant.

Breakfast is not included for children aged 4–5. If desired, the charge can be paid on-site.

Guests 6 years and older will be priced as adults.

Extra beds are available upon request for an additional charge, payable directly at the hotel.

If you require an extra bed, you must notify the property in advance to confirm availability.

Maintenance work of the property involving a blackout will be carried out from 11/01/27 to 12/01/27.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 22, 2025 until Mon, Jul 20, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1447 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 9
K
Kiyoshi • solo_traveller • jp
9
2026-05-03 • via Nuitee
B
Blakemore • couple • us
8
Great with a few setbacks. Would stay there again but might choose The Garden or Tower if they had newer bathrooms.
Pros:

Staff was excellent, great views from our room, and the setting relative to central Tokyo and the Metro was exceptional.

Cons:

The bathroom (with step up trip hazard, Formica counter tops, and older fixtures) wasn’t 4-star quality and the inability to find coffee early as well as the exorbitantly priced food ($15 for a coffee) was unfortunate. 4-Star hotels ought to have some way to get coffee in the morning.

2026-05-03 • via Nuitee
S
Shai • couple • il
10
יוקרה עם ניחוח של שנות ה-70 וחיבור לגן יפני בן 400 שנה בלב טוקיו
Pros:

ארוחת הבוקר משלבת יפני ומערבי. מספר אופציות לבחירת מסעדות לארוחת בוקר . הנוף של ארוחת הבוקר מהקומה ה-40 בGARDEN TOWER מהמם.
גן סמוראי בן 400 שנה עם מפל ודגי קוי ענקיים חלק מהמלון.
סטייל של מלון יוקרה שנשיאי עולם שוהים בו.

2026-05-01 • via Nuitee
A
Alberto • solo_traveller • it
7
Camera e bagno piccoli
Pros:

Garden

Cons:

Camera e bagno piccoli

2026-05-01 • via Nuitee
L
Lin • solo_traveller • tw
7
Cons:

如果選擇不加價的早餐，早餐性價比低

2026-04-30 • via Nuitee
T
Takeshi • extended_group • jp
10
2026-04-30 • via Nuitee
D
dato • extended_group • it
10
Bello, comodo, straconsigliato
Pros:

La struttura è grande e molto bella. Il giardino è uno spettacolo. Fare la
Colazione (molto ricca) al ristorante che dà sul giardino è una bella esperienza. Lo staff gentilissimo. Le camere sono molto pulite, con cambio di tutto giornaliero. Ci sono anche i pigiami, che vengono cambiati tutti i giorni. Presente crema corpo, spazzolino, dentifricio, occorrente x radersi, pettine. Letto e cuscini comodi. Posizione ottima. Metro vicine. 40 ristoranti. Numerosi negozi.

Cons:

I ristoranti sono tutti costosi. Non coprono diverse fasce

2026-04-29 • via Nuitee
M
Michael • solo_traveller • us
10
Very calm and relaxing stay, loved it.
Pros:

Very quiet. Beautiful and just calm feeling.

Cons:

No complaints

2026-04-28 • via Nuitee
U
Upshaw • couple • us
10
2026-04-28 • via Nuitee
R
Robin • family_with_children • us
10
Beautiful Grounds
Pros:

This hotel is immense. The rooms are spacious with great views of the city or the lovely garden grounds. The staff is courteous and kind. Everything you need in one place and conveniently located. I'd stay again.

Cons:

No complaints

2026-04-24 • via Nuitee
A
Ayako • solo_traveller • jp
3
普通
Pros:

部屋は広く清潔

Cons:

朝食付宿泊だったが、
行きやすい朝食会場は追加料金必要で、
他の会場はインバウンドの団体客がいっぱいでは入れなかった。
結局朝食は食べられなかった

2026-04-23 • via Nuitee
J
Junko • couple • jp
10
2026-04-21 • via Nuitee
G
Gabriel Adolfo • couple • pa
9
2026-04-21 • via Nuitee
C
CaseyMcMeekin • family_with_children • au
8
Pros:

We loved the service of the staff.

Cons:

Prices were a little high, was a little surprised we had to pay for water. Sky bar was not open late enough or available to just see the view.

2026-04-21 • via Nuitee
C
Catherine • solo_traveller • us
8
Nice hotel, very nice staff, pretty expensive, need to way up their food game - disappointing
Pros:

Beautiful rooms- so much better than the garden tower. Almost like a completely different hotel experience.

Cons:

The food could be way higher quality for what you’re paying - and more authentic - I was disappointed with the low quality and catering to westerners.

2026-04-19 • via Nuitee
T
Talia • family_with_children • us
9
2026-04-19 • via Nuitee
F
fiona • solo_traveller • us
9
We would stay again!
Pros:

Our third time staying.

Cons:

Very crowded! Always a wait for breakfast

2026-04-19 • via Nuitee
S
Stefano • solo_traveller • hr
10
2026-04-18 • via Nuitee
E
Evan • solo_traveller • us
9
Pros:

Amazing staff and facilities.

Cons:

The restaurants are very over priced and it's a decent walk to public transportation.

2026-04-18 • via Nuitee
L
Livia • couple • us
10
A calm and high-quality stay, truly relaxing from start to finish
Pros:

I really loved the blend of traditional charm with modern touches. The service was kind and welcoming, and the garden was absolutely beautiful.

Cons:

Non

2026-04-17 • via Nuitee