Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful rooms and gardens
Cons:
Cleanliness issues
High price for some services

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness issues, such as outdated property and smelly rooms.
Service
9.3
Exceptional staff and pleasant service were highlighted in multiple reviews.
Location
8.8
The location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
8.8
Rooms are described as beautiful and spacious with excellent features.
Amenities
8.8
The amenities like the Japanese garden and room tea selection were well received.
Value for Money
8.3
Some mentioned pricing as a bit high for certain offerings.
Food and Beverage
8.3
Mixed feelings about food options, with some complaints about the breakfast variety.
Overall Experience
9
Overall, positive experiences were emphasized, with unique qualities noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:39

Property Description

Serene Japanese Garden Setting:
Immerse yourself in the tranquility of a 400-year old Japanese garden surrounding Hotel New Otani Tokyo.

Convenient Central Location:
Located in central Tokyo, just a short walk from 5 subway lines, Hotel New Otani Tokyo provides easy access to popular areas like Ginza, Shibuya, and Shinjuku in under 10 minutes.

Diverse Dining Options:
Indulge in a culinary journey with 37 dining choices at Hotel New Otani, offering a wide range of international and Japanese cuisine, from French and Italian to traditional tempura and teppanyaki.

Experience the beauty, convenience, and culinary delights at Hotel New Otani Tokyo – book your stay now.

Important information:

Please note smoking is not permitted in guestrooms.

Please note that different policies and additional supplements may apply under the following circumstances:
- When booking 11 rooms or more

A breakfast fee will apply to those children ages 4-12 sleeping in existing beds. Also guests will be asked to pay a difference if having breakfast at the Satsuki restaurant.

Breakfast is not included for children aged 4–5. If desired, the charge can be paid on-site.

Guests 6 years and older will be priced as adults.

Extra beds are available upon request for an additional charge, payable directly at the hotel.

If you require an extra bed, you must notify the property in advance to confirm availability.

Maintenance work of the property involving a blackout will be carried out from 11/01/27 to 12/01/27.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 22, 2025 until Mon, Jul 20, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1492 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 9
G
Gabriel Adolfo • solo_traveller • pa
10
2026-05-30 • via Nuitee
J
Judith • couple • us
10
Pros:

We liked everything. Wonderful hotel. Met our expectations. Very attractive surroundings. Everyone was helpful and friendly.

2026-05-30 • via Nuitee
P
Peter • couple • hk
8
Pros:

location very good gardens beautiful

Cons:

confusing layout

2026-05-29 • via Nuitee
A
Annie • solo_traveller • gb
10
Super luxury hotel. I will stay there again if (when!!) I come to Tokyo.
Pros:

My room was fabulous with a huge picture window looking out over Tokyo. The bed was extremely comfortable and the bathroom perfect. I also had a sofa and a large table.

Cons:

Everything was perfect!

2026-05-29 • via Nuitee
B
Benjamin • couple • il
10
Pros:

Very elegant clean

2026-05-28 • via Nuitee
D
Douglas • solo_traveller • ca
5
Pros:

location was good.

Cons:

they charge $22 CDN for a coffee in the restaurant. I even asked if this was a mistake. And it tasted like the $3 cups at home.

2026-05-28 • via Nuitee
N
Nina • extended_group • us
6
Ok
Pros:

Location

Cons:

Hard beds, breakfast was average

2026-05-27 • via Nuitee
D
Dr.Paul Rainer • solo_traveller • de
10
Sehr komfortabel!
Pros:

Sehr gut und reichhaltig.

Cons:

Eigentlich war alles okay!

2026-05-27 • via Nuitee
N
Nita • extended_group • ae
8
Good stay
Pros:

Location

2026-05-27 • via Nuitee
E
Emi • solo_traveller • sg
8
2026-05-26 • via Nuitee
E
Eduard • solo_traveller • es
10
Pros:

Excelente servicio y con un trato exquisito. Habitación espaciosa, muy limpia y con buenas vistas. El hotel está cerca de varias estaciones de metro/tren por lo que lo hace fácil a la hora de moverte por la ciudad. Muy contento.

2026-05-26 • via Nuitee
M
Momoko • family_with_children • us
5
Overpriced hotel
Pros:

Hair combs
Room service
Welcome drinksi

Cons:

The layout of the room was odd.
I didn’t understand some cleaning staff’s Japanese. When I was puzzled one of the staffs spoke to me in Chinese. They should practice Japanese before assuming I speak Chinese. (I am Japanese)
One day the room was not cleaned while we were at breakfast even though we requested cleaning. We never got a chance to get the room cleaned for the rest of the day.

2026-05-25 • via Nuitee
弘 • couple • jp
10
Pros:

施設が素晴らしい！

2026-05-25 • via Nuitee
B
Barbara • couple • us
10
2026-05-24 • via Nuitee
J
jacques • couple • fr
5
Décevant
Pros:

Emplacement, jardin, petit déjeuner

Cons:

Chambre vieillotte, décoration chambre revoir.
Rapport qualité/prix décevant.

2026-05-23 • via Nuitee
P
Paul • couple • ca
10
A massive hotel in Tokyo that can provide for most of your needs in one building
Pros:

The Hotel New Otani Tokyo The Main is a massive hotel found in Tokyo. It's a little ways from some of the main attractions so you might need to taxi your way in and out, but luckily when going out, there's always a fleet of taxis ready for you.

The hotel itself is massive, with multiple restaurants, shops and even a very beautiful garden with multiple ponds and a waterfall.

My room had a shower/bath combo and it was big enough for two people, especially considering the Japanese hotels tend to be smaller than other countries.

They also provide several guides and maps to help guide you in this humongous hotel.

Cons:

My only very slight nitpicks was that there's two swimming pools, an outdoor and an indoor one. The indoor one seems to be reserved for special memberships and the outdoor one was only open in June. We went in May so we were a little surprised it wasn't open despite the beautiful and hot weather. They also have two gyms but both are pretty small and are surprisingly popular. We weren't able to get a decent workout in and I hope they think about adding another gym.

2026-05-23 • via Nuitee
J
jacques • couple • fr
5
Bel ancien hôtel, essayez d’avoir une chambre refaite car les anciennes ne sont plus au goût du jour et le prix payé est
Pros:

L’emplacement de l’hôtel, son jardin, le nombre de restaurants disponibles

Cons:

La chambre, vieillotte avec la décoration à refaire

2026-05-23 • via Nuitee
D
Dr.Paul Rainer • solo_traveller • de
10
Das Hotel macht Spaß!!!!!
Pros:

Alles war perfekt geblieben, wie vor 3 Jahren bei meinem 1. Aufenthalt. Das Personal war hilfsbereit, kompetent. Einfach nett!Alles war super!

2026-05-22 • via Nuitee
T
Tuyen • extended_group • jp
9
2026-05-21 • via Nuitee
M
Mami • solo_traveller • fr
10
2026-05-21 • via Nuitee