Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful rooms and gardens
Cons:
Cleanliness issues
High price for some services

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness issues, such as outdated property and smelly rooms.
Service
9.3
Exceptional staff and pleasant service were highlighted in multiple reviews.
Location
8.8
The location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
8.8
Rooms are described as beautiful and spacious with excellent features.
Amenities
8.8
The amenities like the Japanese garden and room tea selection were well received.
Value for Money
8.3
Some mentioned pricing as a bit high for certain offerings.
Food and Beverage
8.3
Mixed feelings about food options, with some complaints about the breakfast variety.
Overall Experience
9
Overall, positive experiences were emphasized, with unique qualities noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:39

Property Description

Serene Japanese Garden Setting:
Immerse yourself in the tranquility of a 400-year old Japanese garden surrounding Hotel New Otani Tokyo.

Convenient Central Location:
Located in central Tokyo, just a short walk from 5 subway lines, Hotel New Otani Tokyo provides easy access to popular areas like Ginza, Shibuya, and Shinjuku in under 10 minutes.

Diverse Dining Options:
Indulge in a culinary journey with 37 dining choices at Hotel New Otani, offering a wide range of international and Japanese cuisine, from French and Italian to traditional tempura and teppanyaki.

Experience the beauty, convenience, and culinary delights at Hotel New Otani Tokyo – book your stay now.

Important information:

Please note smoking is not permitted in guestrooms.

Please note that different policies and additional supplements may apply under the following circumstances:
- When booking 11 rooms or more

A breakfast fee will apply to those children ages 4-12 sleeping in existing beds. Also guests will be asked to pay a difference if having breakfast at the Satsuki restaurant.

Breakfast is not included for children aged 4–5. If desired, the charge can be paid on-site.

Guests 6 years and older will be priced as adults.

Extra beds are available upon request for an additional charge, payable directly at the hotel.

If you require an extra bed, you must notify the property in advance to confirm availability.

Maintenance work of the property involving a blackout will be carried out from 11/01/27 to 12/01/27.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 22, 2025 until Mon, Jul 20, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1379 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 9
S
Shaun • solo_traveller • au
10
Baller
Pros:

Baller

2026-03-03 • via Nuitee
D
Daizy • couple • in
9
Great place to stay.
Pros:

Awesome breakfast, incredible bed, lovely area, friendly and English speaking staff.

Cons:

NA

2026-03-03 • via Nuitee
N
Nikolai • extended_group • bg
10
2026-03-02 • via Nuitee
U
Ugurhan • solo_traveller • tr
9
Pros:

Hotel is located at very close to many subway stations. There is always a taxi waiting in front of the hotel if you are in a hurry. In-room massage is great after a long day of exploring this wonderful city. The restaurants inside the hotel are amazing, I strongly recommend Sekishin-Tei.

Cons:

I was expecting a wooden bathtub that seen in photos but my room had a regular bathtub. They still provided with traditional bath salts which was a bonus.

2026-03-02 • via Nuitee
B
Brenda • solo_traveller • sg
7
It was a pleasant stay but hotel could do with some updating of the room decor.
Pros:

A hotel that's steep in history, huge space with a garden and quite a walk within. Breakfast was good and staff service was typical of Japanese hospitality.

Cons:

Rooms were dated and on the dim side due to the dark wood furniture they used. No proper amenities nearby (except for a small convenience store) and a relatively long walk to the train stations.

2026-02-28 • via Nuitee
C
Chikako • solo_traveller • jp
10
2026-02-28 • via Nuitee
W
Wayne • couple • au
8
Lovely garden too
Pros:

Garden

Cons:

Too big

2026-02-27 • via Nuitee
R
richard • solo_traveller • au
8
relaxing and comfortable
Pros:

very helpful concierge staff

Cons:

noise from room above

2026-02-23 • via Nuitee
A
Antonios • family_with_children • ae
7
Spacious and clean hotel in central Tokyo
Pros:

Proximity to train station, local amenities, quite neighborhood

Cons:

Breakfast is expensive if it’s not included in your package

2026-02-23 • via Nuitee
M
MICHIE • couple • jp
5
2026-02-12 • via Nuitee
M
matsuda • couple • jp
9
2026-02-10 • via Nuitee
M
Mitiko • extended_group • jp
8
Pros:

トイレ、シャワー室が広くて使いやすかった。
シャワー室に鏡以外に、丸い鏡があったのは助かりました。
あかすりタオルが、ほかのホテルに比べて、幅広いのがよかった。
日本庭園を拝見いたしました。手入れが行き届いていて、きれいでした。

Cons:

室内の照明器具が、手作業で点灯するのは不便を感じた。
友人が上の階とした下の階に宿泊していましたが、自由に行き来できないのが残念でした。
コンビニが一か所しかないのが残念です。ほかの階にもあったらいいのにと思います。

2026-01-31 • via Nuitee
あき • solo_traveller • jp
7
2026-01-30 • via Nuitee
Y
Yoshihiko • solo_traveller • ae
10
2026-01-29 • via Nuitee
БЕК-RM • extended_group • uz
10
2026-01-29 • via Nuitee
M
MARGARET LEE • couple • kr
6
2026-01-25 • via Nuitee
M
mike • family_with_children • th
9
The Japanese garden was beautiful even when it was super cold out
Pros:

Great location and clean rooms . Restaurant and reception Staff were all very helpful . The Japanese garden was beautiful

Cons:

Cleaning staff were pushing us to leave the room so they could clean BUT we didn’t speak Japanese so our issue for not being able to communicate

2026-01-24 • via Nuitee
ｙｕｋｉｈｉｋｏ • family_with_children • jp
8
Pros:

フロントスタッフの説明は丁寧でした。

Cons:

案内スタッフの説明対応が足りないから分かりにくいですね。

2026-01-21 • via Nuitee
D
Dominique • couple • fr
10
Un très bon séjour
Pros:

Très belle chambre avec une très jolie vue, nous avions pris la chambre Deluxe. Comme à chaque fois que nous avons séjourné dans cet hôtel, nous avons aimé nous promener dans le superbe jardin.

2026-01-20 • via Nuitee
R
Ricardo • couple • br
9
2026-01-20 • via Nuitee