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Luxurious Outdoor Pool and Dining: Enjoy a unique experience at our Beverly Hills hotel with an outdoor pool featuring a movie screen, perfect for relaxing evenings. Indulge in delicious meals at our on-site dining options, adding a touch of convenience to your stay.
Wellness and Fitness Facilities: Stay active during your visit with access to our 24-hour gym, fully equipped to meet all your fitness needs. Pamper yourself at the beauty salon for a rejuvenating experience, ensuring you feel refreshed throughout your stay.
Elegant Rooms with Modern Amenities: Unwind in our modern and stylish rooms offering a range of amenities including a flat-screen TV, DVD player, and minibar. With cozy furnishings like an armchair and desk, along with room service availability, we ensure your comfort is our top priority.
Experience luxury and convenience at The Beverly Hilton. Book your stay now for an unforgettable Beverly Hills getaway.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Staff are particularly friendly and helpful with good sense of humour
Big dug up hole outside
FORMAL COMPLAINT
15 August 2026
Customer Service and Complaints Department
Booking.com B.V.
Herengracht 597
1017 CE Amsterdam, The Netherlands
Subject: Formal complaint and request for intervention and refund - reservation
5034406313
Dear Sir or Madam,
I am submitting a formal complaint concerning accommodation booked through Booking.com at
The Beverly Hilton for 4 to 10 August 2026. The listing and booking process did not provide
adequate notice that a central advertised amenity was unavailable or that extensive renovation
activity would materially affect the stay. We relied on the information presented when committing
to a booking costing US$16,499.78.
Reservation details
Reservation Booking.com confirmation no. 5034406313
Property The Beverly Hilton, Beverly Hills, California
Stay 4-10 August 2026 (six nights)
Party 11 guests: 7 adults and 4 children
Rooms 4 rooms: 1 Premier Room with Terrace and 3 Junior Suites
Total price US$16,499.78 (approximately NIS 48,752)
Grounds of complaint
- The swimming pool was unavailable throughout our stay. We were not informed of the closure
before arrival, despite travelling with young children and selecting a full-service luxury hotel.
- Extensive renovation work was taking place at the hotel. From early morning, numerous workers
were operating in and around the parts of the building where our rooms were located. This
caused substantial noise, disturbance and loss of privacy. No meaningful advance disclosure was
made.
- We are Sabbath-observant and therefore do not use elevators on Shabbat. On Saturday, access to
the stairs was blocked because of an event held at the hotel. Staff prevented us from using the
staircase for close to an hour while we were accompanied by young children. Our explanation
and requests were not handled with appropriate care or urgency.
- These were not minor inconveniences.
niente
la struttura è in ristrutturazione dovrebbe essere chiusa durante questo periodo.
Room was clean, good size and nicely laid out, Bathroom was clean and breakfast selection was good
Could have provided a notice that hotel was under renovation as construction noise was loud and started early in the morning. To use alternative swimming pool and spa you had to book ahead which is irritating on a 2 day trip. Restaurant always felt damp in the morning due to humidity, hotel overall feels outdated and breakfast was not great for the price. Much better off going next door to the Waldorf Astoria for breakfast, ambience, service and food was far better and not too much of a price increase.
Habitación amplia La cama y almohadas muy cómodas ,agua de cortesía, la atención del personal , muy predispuestos
Nada
Nothing
Ongoing construction
الموقع ممتاز
وجود أعمال بناء ملاصق بالفندق ويسبب ازعاج ولايوجد حمام سباحه بسبب الصيانه وتتوجه لفندق آخر للحمام السباحه
Tout était parfait, et personnel nikel. a l'intérieur de l'hotel, rien a redire.
Le fait qu'un bâtiment et collé à l'hotel, soit en plein de construction à pleinement dégradé notre sejour : Debut des bruit de travaux a 6h30 du matin.... Vu sur Hollywood dégradé.... Même avec une réduction accordé, le prix ne corresponds pas a ce 5 étoile
I have enjoyed my stay at the Beverly Hilton, the location was decent and the room was clean and comfortable.
Construction on-site is a bit confusing for ubers to know where to pick us up from
The bed was comfortable
The property was going under construction, so our suite that we paid extra money for with the balcony overlook the whole construction site, which was not explained to me upon making the reservation. There was a few pieces of trash on our floor of our clean room and hair by the bedside pillow. For a popular hotel, I would expect the coffee maker to be in the room instead of having to call for it and we got three packets of creamer that’s it I guess I just would’ve expected a little more than what we got.
スタッフは親切で清潔感のあるホテルでした。
6泊したのに水は2人で2本のみ、せめて1日1本欲しかった。電話したら、料金がかかるとのことで辞めた。
部屋には何もなくて、ビックリした。電話したら、ケトルや、コーヒーメーカーは持ってきてくれたが、コーヒーの補充もなく、いちいち電話した。
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