Hilton New Orleans Riverside

Hotels
•
Hilton Hotels & Resorts
8.4 (1103 reviews)
Two Poydras Street , New Orleans , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Professional staff
Comfortable rooms
Cons:
High prices
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.8
Several mentions of cleanliness issues, including musty carpets and infrequent room cleaning.
Service
9.1
Overall positive experiences with staff, although a few negative experiences noted.
Location
9.3
Great location near the river and the French quarter, consistently praised.
Room Quality
8.3
Rooms were modern and well-maintained, but some complaints about mustiness.
Amenities
8.3
Good amenities available, but some are overpriced and the hotel overall feels dated.
Value for Money
7.8
Complaints of overcharging and high prices for services diminish perceived value.
Food and Beverage
7.8
Breakfast options considered expensive and lacking in quality.
Overall Experience
8.8
Mixed experiences overall, but positives balance the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:48

Property Description

Luxurious Accommodation

Located in the heart of New Orleans, Hilton New Orleans Riverside offers 4-star air-conditioned rooms with city views and top-notch amenities. Enjoy the convenience of room service and a 24-hour front desk, along with a range of services including an ATM, concierge, and tour arrangements.

Culinary Delights

Indulge in a delicious buffet or à la carte breakfast at the hotel's restaurant, featuring American, Cajun Creole, and Seafood cuisine. Vegetarian options are also available upon request, catering to all tastes and preferences.

Relaxation and Recreation

Unwind at the outdoor swimming pool or soak up the sun on the sun terrace at Hilton New Orleans Riverside. Explore nearby attractions such as Morial Convention Center, Union Station, and Mercedes-Benz Superdome for a memorable stay.

Book now for an unforgettable experience at Hilton New Orleans Riverside.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1103 reviews
Cleanliness: 7.8
Service: 9.1
Location: 9.3
Room Quality: 8.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 8.8
D
Diamond • extended_group • us
8
2026-02-12 • via Nuitee
D
deimans2026 • Couples • Houston, Texas
10
Mardi Gras weekend stay!
Pros:

The wife and I had a wonderful stay at the Hilton Riverside hotel. I forgot it was Mardi Gras when I booked, but we still enjoyed a fantastic weekend.

2026-02-09 • via Tripadvisor
C
Cecilia • couple • us
10
2026-01-31 • via Nuitee
G
Geert • couple • nl
10
2026-01-29 • via Nuitee
F
Flavia • extended_group • us
9
2026-01-28 • via Nuitee
T
Toby • couple • us
10
2026-01-28 • via Nuitee
B
Bobbie • extended_group • us
10
2026-01-26 • via Nuitee
Z
Zacharia • couple • us
10
2026-01-26 • via Nuitee
O
OnAir817723 • Couples • Lafayette, Lafayette Parish, Louisiana
8
Great hotel but come with the tip money ready.
Pros:

We live three hours from New Orleans and frequently come for weekend visits. I enjoy using the Hilton Riverside Inn for the location when I want to be near the French Quarter, etc. the hotel is huge and has quite a bit of room for exploring.
I only am giving four stars because our city view was 70% the view of a parking lot/ top of a parking tower. I don’t think a room should be offered as a city view if it is basically a mechanical or non-interesting view.
My only other qualm is that you have to be ready to utilize the bellhops on all occasions (with your tips) because they don’t really let you hold the car at the curbside to be able to unload luggage or for one person to check in while the other stays with the car. They also do not loan out the luggage racks whether you’re coming or going. You are obligated to use a bell hop if you want to use a luggage cart. I don’t mind tipping /but I don’t appreciate being forced to wait in my room for a bellhop if I want to use a cart. Also, I found that 3 of the 8 total hotel employees that I interacted with were a bit brash which also makes me not want to rely on them. My check in host was very sweet though.

2026-01-25 • via Tripadvisor
M
Megan • family_with_children • us
7
We would stay again
Pros:

Super close to the port and loved you didn’t have to walk outside to get to it

Cons:

Breakfast was a little pricey but guess that’s what you get for location and town your in

2026-01-24 • via Nuitee
R
Regina • couple • us
10
2026-01-20 • via Nuitee
J
JAAboud • Business
10
HGV contact
Pros:

I met Hana T. with Hilton Grand Vacations here.
She was very pleasant and helpful. I enjoyed our interaction. Sadly my schedule only allowed for a brief conversation.

2026-01-19 • via Tripadvisor
S
Sharonda • couple • us
8
Pros:

The staff is very friendly and helpful

2026-01-19 • via Nuitee
C
Cherineca • family_with_children • us
1
2026-01-19 • via Nuitee
E
enjoyingmylifeforsur • Couples • Lancaster, Lancaster County, Pennsylvania
10
There is still people that do a great job.
Pros:

Dasia W checked us in and what a pleasant patient kind person! She was so friendly she helped us check in early. She answered all my questions! Our room was great! I’m so happy we stayed here and would tell everyone if you come to New Orleans then come see Dasia W at the Hilton!
Thanks for caring Dasia! It made my day.

2026-01-18 • via Tripadvisor
M
mikemF1035DS • Business
8
Good Stay at Hilton New Orleans Riverside
Pros:

This was the conference hotel for the conference I attended. The hotel staff was friendly and attentive at check-in and throughout the stay. I had a room with two queen beds, and the bed was comfortable. I appreciated there were real pillows instead of the pillbox pillows so many lodging establishments use. The room has adequate lighting, but not good light for reading other than right by the beds. The desk chair would be more comfortable with arm rests. The other chair by the window is a bit low. The room was clean. The hotel and its restaurants have gone cashless. Parking charges of $50 for self-park $58 for valet seem high even for New Orleans. The hotel is a short walk from the French Quarter and on the streecar line. It is connected to the Riverside Outlets. I was pleased and would stay there again.

2026-01-17 • via Tripadvisor
M
mattkJ5575WH • Friends getaway
2
Double charged for resort fee
Pros:

In January 2026 I booked a reservation at this hotel through booking.com. The booking included the regular room rate, taxes, and a surcharge for $87.57 (this fee is clearly listed as its own line item on the booking.com invoice and is clearly includes in the amount charged on my credit card). When I arrived at the hotel, I was charged the $87.57 surcharge a second time. I did not initially recognize this error as the gentleman at check in spoke poor english (and was “training” a new employee!!!) and now I am facing complete incompetency from Hilton in trying to reverse this fraudulent charge.

2026-01-16 • via Tripadvisor
B
byronpowell • Business • Vineland, New Jersey
10
Hilton Riverside
Pros:

Brandon was very knowledgeable and helpful with offering pricing and assistance with other Hilton Hotel stays. He was Very friendly and passionate about helping others.

2026-01-14 • via Tripadvisor
T
Talor • extended_group • us
4
Cons:

Heard plumbing all night. Seems everytime someone flushed, the pipes squeaked and groaned. All night and all day.

2026-01-12 • via Nuitee
C
Carlyn • extended_group • us
10
Everything was great, clean and safe!
Cons:

Getting to the self park parking garage from the hotel was a little confusing.

2026-01-12 • via Nuitee