Hilton New Orleans Riverside

Hotels
•
Hilton Hotels & Resorts
8.4 (1198 reviews)
Two Poydras Street , New Orleans , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Professional staff
Comfortable rooms
Cons:
High prices
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.8
Several mentions of cleanliness issues, including musty carpets and infrequent room cleaning.
Service
9.1
Overall positive experiences with staff, although a few negative experiences noted.
Location
9.3
Great location near the river and the French quarter, consistently praised.
Room Quality
8.3
Rooms were modern and well-maintained, but some complaints about mustiness.
Amenities
8.3
Good amenities available, but some are overpriced and the hotel overall feels dated.
Value for Money
7.8
Complaints of overcharging and high prices for services diminish perceived value.
Food and Beverage
7.8
Breakfast options considered expensive and lacking in quality.
Overall Experience
8.8
Mixed experiences overall, but positives balance the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:48

Property Description

Luxurious Accommodation

Located in the heart of New Orleans, Hilton New Orleans Riverside offers 4-star air-conditioned rooms with city views and top-notch amenities. Enjoy the convenience of room service and a 24-hour front desk, along with a range of services including an ATM, concierge, and tour arrangements.

Culinary Delights

Indulge in a delicious buffet or à la carte breakfast at the hotel's restaurant, featuring American, Cajun Creole, and Seafood cuisine. Vegetarian options are also available upon request, catering to all tastes and preferences.

Relaxation and Recreation

Unwind at the outdoor swimming pool or soak up the sun on the sun terrace at Hilton New Orleans Riverside. Explore nearby attractions such as Morial Convention Center, Union Station, and Mercedes-Benz Superdome for a memorable stay.

Book now for an unforgettable experience at Hilton New Orleans Riverside.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1198 reviews
Cleanliness: 7.8
Service: 9.1
Location: 9.3
Room Quality: 8.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 8.8
M
michael • couple • us
10
Very convenient location to the paddle boat Natchez that we had booked a trip on.
2026-05-21 • via Nuitee
J
Jennifer • family_with_children • us
9
Pros:

Excellent location. Quiet rooms.

2026-05-21 • via Nuitee
D
DeAnidra • solo_traveller • us
10
Pros:

The hotel was close to everything

2026-05-20 • via Nuitee
R
RAVIKUMAR • solo_traveller • in
1
2026-05-19 • via Nuitee
J
J4185QBmaryp • Couples
10
Surprise upon arrival
Pros:

Overall great stay. We were selected as Guest of The Day by Richard for my birthday which was a great surprise with sweet treats breakfast and drink Nice view of the River. overall great stay. will return again

2026-05-16 • via Tripadvisor
J
JosephPorcelli • Business • Vermont
2
Do not stay if you have dust mite allergy
Pros:

I booked a room at the Hilton New Orleans Riverside from May 4 through 7 for a conference I was attending. In the reservation I made, I noted I have a severe allergy to dust mites, which leads to anaphylaxis.

The Tuesday prior to my stay, I called the hotel to confirm they could accommodate my needs, and I was reassured they could. When I arrived at the hotel, I was told they could not accommodate my needs and did not have a room for me, and asked to clarify what I meant by "Hypoallergenic."

When I learned this, I asked to speak to the manager on duty, and spent the next 20 minutes waiting to see if the property could make a room work. They could not. I asked if he would be willing to call another hotel to see if they could accommodate me, and he declined. He was indifferent.

I then spent the next six hours searching for a hotel that could accommodate me, and eventually found the Hilton Garden Inn. Hotel Managers at two other hotels tried to help me, but the manager at the Hilton declined.

They apparently couldn't care less.

2026-05-14 • via Tripadvisor
3
302ayannam • Family
10
Amazing Customer Service from Doy
Pros:

Doy in the guest services department is amazing! He did a great job assisting my mom with booking a future trip to Sedona, Arizona. He is extremely personable and very knowledgeable about Hilton and the different travel options available

2026-05-14 • via Tripadvisor
R
Regan • solo_traveller • nz
10
2026-05-13 • via Nuitee
S
sheribca • Business
10
Liv at The Junction!
Pros:

Liv at the Junction was amazing - went above and beyond on a unique order. She could not have been any nicer, professional and incredibly helpful! Yea Liv!

2026-05-12 • via Tripadvisor
T
THAO • solo_traveller • us
10
Pros:

Clean and friendly service

Cons:

Nothing

2026-05-12 • via Nuitee
A
ASHLEY • couple • us
10
Pros:

close to an event we were attending. secure parking garage on site. felt safe. very friendly staff.

Cons:

I feel the price was a little steep, but for safety it was okay.

2026-05-12 • via Nuitee
3
364danielv • Solo travel • New York City, New York
10
Great stay
Pros:

Great hotel. Nice room, amazing view, comfy bed, super bathroom products. Deajah at check in was marvelous, so helpful and informative. I had stayed here before and would recommend.

2026-05-10 • via Tripadvisor
H
Heidi • couple • us
9
Nice hotel and staff
Pros:

Nice spacious room and convenient to restaurants

2026-05-09 • via Nuitee
W
Waltenberry • extended_group • us
10
The hotel was very nice and convenient to the cruise shipping dock.
Pros:

Room was large and beautiful.

Cons:

Price of the room was very expensive. It was more than I expected.

2026-05-09 • via Nuitee
C
chrispW9073IS • Family
10
Great customer service
Pros:

Amazing customer service! Shawanda was amazing and very helpful!

2026-05-08 • via Tripadvisor
P
paulsJ1637QW • Business
10
Great Gluten Free options
Pros:

The hotel had many gluten free options at the breakfast buffet. They had homemade gluten free chocolate muffins, blueberry pound cake, bread and bagels. They also had a dedicated toaster for gluten free items. The remainder of the buffet items had GF designations if they were gluten free. It is difficult to travel with celiac disease, so I usually resort to protein bars. The server Claudia was super friendly and assured me the items were gluten free.

2026-05-08 • via Tripadvisor
T
Torkwase • solo_traveller • us
10
Pros:

Very convenient location to cruise port

2026-05-08 • via Nuitee
P
P2691UNbb • Business
4
Housekeeping needs a good butt chewing
Pros:

The room was nice enough. Wasn’t here long enough to use any of the facilities or amenities. But what in the heck is up with housekeeping? This is pretty universal, not just here, but this was particularly egregious. I had a 2 PM late checkout. I had my do not disturb sign on the door. But yet they start banging on the door at 9:45 in the morning. Even regular checkout is at 11. how about some communication between the front desk and housekeeping as to who’s checking out when, instead of banging on a door that is marked do not disturb to ask the customer when they are checking out?????

2026-05-07 • via Tripadvisor
L
L7526EXisabeller • Business
10
Great experience!
Pros:

I was in town for a conference and Richard at the front desk was unbelievably kind. So helpful and funny. Top notch employee

2026-05-05 • via Tripadvisor
S
sethw663 • Family
10
Great help from Chris
Pros:

Chris was big in assisting me with getting settled and responding quickly to my questions.

2026-05-03 • via Tripadvisor