New York Hilton Midtown

Friendly . Safe. Professional. Clean. Great location

Thank you so much Sharon for being such a warm person. You are the epitome of what kindness represents. Words can’t express how wonderful of a worker you are, let alone a person. Until we meet again!

The hotel is very nice. Rooms are spacious, contemporary and very clean. The shower enclosure was huge and the bed very comfortable. Unfortunately I wouldn’t stay here again as there are no coffee making facilities in the room which seems very very unusual and unnecessary to me. This is a basic facility to provide. I first asked concierge the day we checked in as I thought it was just missing and was told they don’t provide them. I was told I needed to buy my own coffee from the restaurant in the mornings. The tone of voice used was as if I was the tenth person that had asked that day. I probably was. Although I’m British and am aware that services and norms differ from country to country, I’ve previously stayed at more than thirty hotels in the USA in twenty two different states and all but one of the thirty hotels had hot drink making facilities in the room. And the one that didn’t have in room facilities, provided complimentary coffee in the lobby. This suggests to me that it isn’t normal to provide nothing. When you’re paying a few hundred a night you expect coffee in the room. Ironically, everything else is in excess: who needs nine towels in the room and five lamps! There is also a fridge which I wont be using. All I really want is a morning coffee. I am fully aware that Manhattan is full of coffee houses, but like most people, a morning coffee is one of those things I do when I first get up;
I don’t want to be walking around in my PJ’s in search of a coffee. I can see other reviews for this hotel going back to 2018 that say exactly the same thing, so it’s really disappointing to hear that all guest feedback in regard to this have been completely ignored. Listening to guests and making changes is how to run a professional establishment. In summary, a beautiful hotel and if you don’t want a cup of Joe in the morning whilst you’re waking up and getting ready for the day, you’ll be ok.

I am really upset by this hotel. I have stayed here over 100 times but will never do so again. I am a Lifetime Diamond member and can’t think of a worse experience at a Hilton. I was just informed that the gym is closed here. This was not mentioned on the website when I made the reservation. I would never have booked this reservation if this was disclosed. I was not even told this when I checked in. I was told I can go to a gym 6 minutes away in the morning. It is freezing outside, I am not doing that.

Shame on you NY Hilton. This is an ethical breach. You have lost a customer for life. I will encourage everyone I know to avoid this hotel.

I just can’t believe being treated this poorly.

Just wanted to say that Perry (security) was great and took care of me!

Perry is the best security guard. Took care of us after getting home late and wanting to find a place to eat our pizza. Very kind and supportive. Thank you!!

The staff were very welcoming, especially in the Exec Lounge. Mr. Jose Cobos in particular! So kind to us! 5th floor cleaning staff and catering staff during the archbishop’s installation reception were great as well!

Jesus was the best! He was so nice and when he found out I was a teacher, he continually thanked me for what I did. It was so nice to feel so appreciated!

Industrial feel.

Booked Queen bed, got double. Entered the room, first charging point not working. Was told at checkin there would be 2 bottles of water, there were none in the room. Tried to call reception, the phone was dead.

Went down to the reception to ask for water. Then went back to ask for phone, told it would be replaced at some point, but no one has turned up.

No slippers in the room. Skeletal bathroom.

We love visiting NYC and staying in the Hilton Midtown. Spacious and clean rooms. This last visit we were by the elevators and could hear them going up and down.

I would like to thank Jon Tison. He was incredibly kind and friendly. He definitely made us feel more comfortable and at home. Thanks a looot Jon!

New York’u gezmek istiyorsanız kalmak için en iyi yer

We thoroughly enjoyed our stay last week at the Hilton during the recent snowstorm. While out walking with the weather in the teens - that big welcoming entrance was a sight for sore eyes. The concierge and parking staff were amazing trying to help us coordinate travel and our activities. One of the highlights of our stay was the AMAZING breakfast each day. A standout employee who we looked forward to chatting with each morning was Yordanos. She was such a ray of sunshine and so helpful as well. Just look for her beautiful smile as you enter the breakfast area. That’s a great way to start your day.

emplacement ideal

We realky enjoy everyday the delicious breakfast!!

Excellent location. Superlative room size.

Great staff frendly. Parking is a plus