Hilton Portland Downtown

Hotels
•
Hilton Hotels & Resorts
8 (508 reviews)
921 Southwest Sixth Avenue , Portland , us
+1 503-226-1611

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Good food quality
Cons:
Cleanliness issues
Bar service delays
Unfriendly front desk staff

Categories

Cleanliness
7.39
Reported issues with bathroom cleanliness in reviews, but overall rooms were mentioned as clean.
Service
8.36
Staff were frequently noted as friendly and helpful, with specific commendations for individuals.
Location
8.4
Great location highlighted in multiple reviews, adding to convenience.
Room Quality
7.85
Rooms are described as clean and comfortable with good amenities.
Amenities
7.88
General satisfaction with room amenities, although some areas like the bar service were noted as lacking.
Value for Money
7.84
Prices described as reasonable for the level of service and comfort provided.
Food and Beverage
8.39
Positive feedback on food quality in the restaurant, though mention of bar service issues.
Overall Experience
7.86
Overall a decent stay with room for improvement, particularly in cleanliness and some service areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:29

Property Description

Luxurious Amenities
At the Hilton Portland Downtown, indulge in down comforters, allergen-free pillows, and Signature bath products for a luxurious stay. Enjoy in-room coffee/tea facilities, a hairdryer, and ironing amenities for your convenience.

Gastronomic Delights
Savor American gastro pub cuisine at HopCity Tavern, featuring a selection of local microbreweries and Northwestern wines. Open all day, satisfy your cravings for breakfast, lunch, dinner, or a late-night bite without leaving the hotel.

Convenient Location
With The Max Lightrail a stone's throw away, explore nearby attractions such as the Arlene Schnitzer Concert Hall and Pioneer Courthouse Square. Plus, easy access to the Moda Center and Providence Park makes entertainment and sports events a breeze.

Book your stay at Hilton Portland Downtown for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 5.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Property Video

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 508 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.4
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
J
Jennifer • extended_group • us
10
Pros:

The rooms was absolutely beautiful and amazing. So comfortable and I had an amazing view.

2026-08-28 • via Nuitee
L
Luciana • family_with_children • us
10
So amazing and worth it.
Pros:

How close it was to EVERYTHING.

Cons:

That it was either pay for valet or pay to park. Should be advertised as such. Didn’t know I’d have to pay another 45$-59$ just to park.

2026-08-26 • via Nuitee
C
Carlos • solo_traveller • us
8
Pros:

The staff was great, the location was excellent, but unfortunately the rooms directly off the elevator shaft are subject to loud elevator noise, so if you are a light sleeper, try to avoid those rooms, and you will have a terrific experience.

Cons:

Elevator noise, probably exacerbated by a wedding party during our stay. The elevator ran pretty constantly the entire night. They offered to move us, but we didn't have time to pack our stuff during the day. Again, top notch staff, just needs better sound dampening.

2026-08-22 • via Nuitee
P
Paul • couple • us
9
2026-08-18 • via Nuitee
P
Paul • couple • us
9
2026-08-18 • via Nuitee
G
Gentle • couple • us
7
2026-08-17 • via Nuitee
E
epY8899HT • Family
4
A very frustrating experience
Pros:

After being told our room was being serviced and would probably be available in one hour, we waited 2 hrs. in the hotel only to be downgraded to a smaller room Next morning the toilet wasn't flushing and we waited one hour for maintenance to plunge it. Prior to arrival, I informed front desk that we were traveling by train and we wouldn't need valet services. He told me the charge for valet would be removed. After we returned home, I got an e-mail receipt showing the charge for valet service. Phone calls to billing and to the front desk got me nowhere. I sent an e-mail to Hilton Honors and they got back immediately to tell me someone from the Hotel would contact me. I finally did get a text that the charge had been refunded. The hotel itself is very conveniently located but there are very few options for a room that gives you a comfortable seating area and room to move around. It is not a luxury hotel , but the beds which take up all the room are comfortable.

2026-08-14 • via Tripadvisor
M
melppmd • Family • Stockton, California
8
Great place for a family reunion!
Pros:

Stayed at this hotel during a family reunion. The room was clean and comfortable, valet Chris was helpful. We found out after checking in that there is self-parking under the hotel which we switched to after 24 hours. Breakfast and lunch served for the reunion was very good. A good stay!

2026-08-08 • via Tripadvisor
J
jonathond682 • Business
6
Okay - but disapppointing
Pros:

Good location and reasonable accomodation but several disappointing aspects. Very poor internet services. Shower needed fixing and was not adjustable. On checking out - a very early morning departure - front desk not helpful in getting final bill. I expected more from the Hilton.

2026-07-27 • via Tripadvisor
E
Elyce • family_with_children • us
9
2026-07-23 • via Nuitee
M
mosesmS6635MQ • Couples
10
Amazing
Pros:

Rodrigues on the front desck welcomed us very well . The visit was so amazing we had a wonderful housekeeping experience

2026-07-22 • via Tripadvisor
D
Diana • solo_traveller • us
8
2026-07-22 • via Nuitee
M
Mark • family_with_children • us
10
Pros:

It was a clean and well managed hotel.

Cons:

I wish it had a pool.

2026-07-14 • via Nuitee
D
Denise • couple • us
3
Cons:

The room was small and cramped. Same for the bathroom, nowhere really to put all of your toiletries.
The main issue I had was they charged $45 per night for parking which was not indicated when I booked. Additionally the parking was really tight spaces with sharp winding entrances and exits. The hotel needs more staff. The front desk wait was way too long and on several occasions when I called for guest services or the front desk, no one even answered.

2026-07-13 • via Nuitee
T
Tadeusz • couple • us
10
👍❤️
2026-07-11 • via Nuitee
E
ESTHER • couple • us
9
2026-07-10 • via Nuitee
F
F1938OClindab • Family • Phoenix, Arizona
10
Very nice
Pros:

Beautiful hotel. Good location. Large room. Nice restaurant and bar area. Good service. Would stay there again.

2026-07-09 • via Tripadvisor
L
Laurent • couple • fr
8
Pros:

L’hôtel est très bien placé avec une vue magnifique, c’est très comfortable assez grand et bien équipé.

Cons:

Le personnel a l’accueil est à la limite du désagréable, aucun sourire, pas un mot gentil, ils n’ont clairement pas envie d’être ici et n’ont pas compris le sense du terme « hospitality » le personnel de ménage en revanche était adorable

2026-07-09 • via Nuitee
R
Rafaella • family_with_children • us
1
Horrible experience!!!
Pros:

excellent location

Cons:

We stayed here for one night, and at 9 PM a loud, constant noise started, making it impossible to sleep. We called the staff four times, and they treated us as if we were fools.
On the first call, we explained the problem, and they said they would send an engineer to check our room. We waited almost 30 minutes and called again. On the second call, a different person answered and acted as if the complaint had never been reported. They said once more that they would send an engineer. Another hour passed, and no one showed up.
We called a third time to ask if they were actually going to resolve the issue because we were unable to sleep. The staff member said the engineer was right next to them and would come immediately. We also asked to move to another room, but they claimed the hotel was fully booked, which was a lie, since we checked their website and saw that three rooms were available. Unsurprisingly, no one ever came to our room.
The experience was sleeping in a noisy room and being treated disrespectfully. I will never come back to this hotel, and I strongly recommend that no one books a room here.

2026-07-08 • via Nuitee
W
weid2022 • Family
10
A wonderful hotel in downtown Portland
Pros:

Location:
The location is excellent. It’s within easy walking distance of many of Portland’s top attractions, restaurants, shopping, and public transportation. We rarely needed a car during our stay, making it a great base for exploring the city.

Value:
The hotel offers great value for its downtown location. The rooms are modern and comfortable, and the overall experience exceeded our expectations. We felt we received excellent quality for the price.

Cleanliness:
The hotel was spotless throughout our stay. Our room was very clean, well maintained, and housekeeping did an excellent job. Everything felt fresh and comfortable, which made our stay even more enjoyable.

Service:
A special thank you to Rodrigo at the front desk. He was incredibly friendly, welcoming, and helpful throughout our stay. He answered our questions with patience and made us feel genuinely appreciated as guests. His excellent customer service made a great impression and contributed to a wonderful experience at the hotel.

2026-07-06 • via Tripadvisor