Hilton Palacio del Rio

Hotels
•
Hilton Hotels & Resorts
8.6 (1369 reviews)
200 South Alamo Street , San Antonio , US
+1 210-222-1400

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Location on the River Walk
Comfortable rooms and balconies
Friendly/ accommodating staff (many reports)
Breakfast buffet highly praised
Good nearby restaurants/bars and river access
Cons:
Valet/parking expensive and sometimes slow
Inconsistent front desk service; some rude/condescending interactions
Lack of in-room amenities (no microwave, no free coffee) and missing complimentary breakfast for some
Pool described as disappointing
Street noise in some corner units
Occasional cleanliness/elevator/power outage issues

Categories

Cleanliness
8.2
Rooms generally described as clean and comfortable, though one review noted a room that 'was not very clean' and there were elevator problems and a power outage incident.
Service
8.6
Mixed reports: many guests praised friendly, accommodating staff and helpful restaurant team, but several accounts cited rude or inattentive front desk staff and slow valet/service at times.
Location
9.5
Consistently praised — excellent River Walk location, within walking distance of attractions (Alamo), restaurants, and transport; river access and views noted frequently.
Room Quality
9
Rooms described as comfortable with good beds and balconies; some called rooms 'bare bones' but overall guests found them comfortable and well-located.
Amenities
7.8
Several guests noted limited amenities (no in-room microwave, no free coffee, no complimentary breakfast for some, disappointing pool) and issues with parking/valet registration.
Value for Money
7.8
Perception of high prices for a less-than-luxury experience for some guests (complaints about luxury pricing vs. service/amenities); others felt location and room comfort justified the cost.
Food and Beverage
8.9
Breakfast buffet received high praise from multiple guests and attached restaurants/bars were liked; a few service errors were reported but were generally resolved.
Overall Experience
9
Overall positive stay driven largely by prime location and comfortable rooms; recurring issues (parking costs, occasional rude staff, amenities gaps, noise) tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Prime River Walk Location
Located directly on San Antonio's famous River Walk, the Hilton Palacio del Rio offers a prime spot near iconic attractions like the Alamo and the Henry B. Gonzalez Convention Center.

Modern Amenities
Guests can unwind in the outdoor swimming pool, stay active in the modern fitness centre, and indulge in various dining options all within the hotel premises.

Private Balconies
Each guestroom at the Hilton Palacio del Rio comes with a private balcony, allowing guests to soak in stunning views and enjoy a personalized outdoor space.

To experience luxury and convenience in the heart of San Antonio, book your stay at the Hilton Palacio del Rio today.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

8.6
Based on 1369 reviews
Cleanliness: 8.2
Service: 8.6
Location: 9.5
Room Quality: 9
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 8.9
Overall Experience: 9
M
Marisol • family_with_children • us
10
Restful
Pros:

Location, pizza restaurant.

Cons:

Nothing

2026-10-31 • via Nuitee
A
Ana • family_with_children • us
5
2026-10-30 • via Nuitee
T
Theresa Scamperino • family_with_children • us
10
Location right on the River Walk, comfortable room with balcony, friendly staff and luggage valet.
Pros:

We loved the location right on the riverwalk. We were able to access everything we needed on foot including the bus to the airport. We were able to visit the Alamo and many restaurants. The room was clean and comfortable, we loved the balcony. We were able to check out at noon and check our bags, so that we could site see, without our luggage.

Cons:

We weren't able to experience everything we wanted because our stay was too short. The pool was disappointing, we didn't end up using it because it looked sad. Breakfast not included.

2026-10-29 • via Nuitee
M
Miguel • family_with_children • us
10
2026-10-28 • via Nuitee
A
ANDREA • couple • us
10
Would definitely choose this hotel again.
Pros:

Perfect location right on the Riverwalk. Super friendly staff, excellent service.

Cons:

No complaints

2026-10-27 • via Nuitee
S
Sarah • couple • us
6
Luxury prices. Not a luxury experience.
Pros:

The location is fantastic and the rooms were comfortable.

Cons:

They did not have my reservation from Booking upon checking in. They were very condescending when asking if I booked through a third party. There was no free coffee, no microwave, no free breakfast, and no free parking. The rooms were very bare bones with few amenities. All of the front desk staff was rude and ignored guests. When I asked for another roll of toilet paper, it took 2 hours for it to be delivered to my room. Upon checking out, there were 5 front desk employees working. Only one person was actually attending to guests. The luxury prices make you think you will get a luxury experience. You can get better service and more amenities at a 3 star hotel.

2026-10-26 • via Nuitee
J
Joel • couple • us
8
Pros:

Good location

Cons:

To much noise

2026-10-26 • via Nuitee
F
Fazenbaker • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-10-26 • via Nuitee
J
Jose • couple • us
10
2026-10-25 • via Nuitee
N
Nava • couple • us
10
2026-10-24 • via Nuitee
M
MARIA • couple • il
10
We willbe back
Pros:

Breakfast and location!

2026-10-23 • via Nuitee
M
Maribel • solo_traveller • us
7
So so stay
Pros:

Location

Cons:

Issues with rate I booked with booking.com and they still charged me at their rate, also I use their Valet and they did not register my car, when I requested my car to go out it took them over an hour to bring it to me

2026-10-22 • via Nuitee
C
Cruz • couple • us
9
2026-10-20 • via Nuitee
V
vicky • couple • us
10
2026-10-20 • via Nuitee
A
Alberto • family_with_children • us
9
Pros:

River access

2026-10-20 • via Nuitee
B
Bobby • couple • us
7
Great spot, bring a sound machine or two
Pros:

Great location on the riverwalk, good food and bars attached

Cons:

They moved us to a corner unit and said those were the best. Maybe all the rooms are like this but the city is loud at night you can hear everything. Sirens and drag racers included

2026-10-19 • via Nuitee
A
Ashley • couple • us
8
2026-10-15 • via Nuitee
G
Greg • couple • us
10
2026-10-15 • via Nuitee
M
Miller • solo_traveller • us
10
Just what I needed!
Pros:

The hotel was beautiful and the staff was friendly and accommodating. The breakfast buffet was amazing. The ladies in this restaurant treated me like family. I am definitely coming back.

Cons:

The parking was too high, for guests at the hotel there should be a better rate.

2026-10-13 • via Nuitee
R
Ralph • couple • us
8
Everything we expected, good eats close by
Pros:

Proximity to river walk

2026-10-13 • via Nuitee