Hilton Palacio del Rio

Hotels
•
Hilton Hotels & Resorts
9 (1537 reviews)
200 South Alamo Street , San Antonio , US
+1 210-222-1400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful rooms
Cons:
Unclean rooms
Awful odors
Breakfast wait times

Categories

Cleanliness
8.14
Several reviews mentioned unclean rooms and a bad odor.
Service
9.61
Most reviews highlighted responsive and friendly staff.
Location
9.65
Many reviews praised the hotel's excellent location.
Room Quality
9.1
Rooms were generally described as nice and updated.
Amenities
8.63
General positive feedback, but some amenities like microwaves were mentioned as lacking.
Value for Money
9.09
Mixed sentiments, good for location but some complaints about breakfast pricing.
Food and Beverage
8.64
Some highlights, but some guests expressed dissatisfaction with breakfast service.
Overall Experience
9.11
Overall positive sentiments, but specific concerns about cleanliness impacted opinion.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:48

Property Description

Prime River Walk Location
Located directly on San Antonio's famous River Walk, the Hilton Palacio del Rio offers a prime spot near iconic attractions like the Alamo and the Henry B. Gonzalez Convention Center.

Modern Amenities
Guests can unwind in the outdoor swimming pool, stay active in the modern fitness centre, and indulge in various dining options all within the hotel premises.

Private Balconies
Each guestroom at the Hilton Palacio del Rio comes with a private balcony, allowing guests to soak in stunning views and enjoy a personalized outdoor space.

To experience luxury and convenience in the heart of San Antonio, book your stay at the Hilton Palacio del Rio today.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

9
Based on 1537 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.11
R
Ralph • couple • us
8
Everything we expected, good eats close by
Pros:

Proximity to river walk

2026-10-13 • via Nuitee
M
Miller • solo_traveller • us
10
Just what I needed!
Pros:

The hotel was beautiful and the staff was friendly and accommodating. The breakfast buffet was amazing. The ladies in this restaurant treated me like family. I am definitely coming back.

Cons:

The parking was too high, for guests at the hotel there should be a better rate.

2026-10-13 • via Nuitee
M
Margaret • family_with_children • us
10
2026-10-12 • via Nuitee
K
Kayleigh • solo_traveller • us
10
Pros:

I loved everything about this hotel. It was smack in the middle of everything. No need to uber anywhere. In the hotel amenities and room are beautiful.

2026-10-12 • via Nuitee
B
Bruce • couple • us
10
2026-10-12 • via Nuitee
A
Ashley • couple • us
8
We went for an anniversary and had a great time. The location was excellent! The Hilton had a very comfortable room and
Pros:

Location was excellent!

Cons:

My dine in order was wrong, but they made it right.

2026-10-12 • via Nuitee
N
Nick • solo_traveller • us
8
Pros:

I liked it's location and the people there were so great even during a crisis that we experienced they came through for everyone staying in the hotel.

Cons:

The power went out and with me being on oxygen they got us a room at the hotel across the street. That was the only bad thing about the property they didn't have a backup generator big enough to run the hotel. Also they need to put regular coffee in the rooms.

2026-10-08 • via Nuitee
M
Marty • couple • us
10
Nice
Pros:

Loved the room and view very nice

Cons:

That the valet parking was not included in the price online so it was a surprise

2026-10-08 • via Nuitee
M
Marcela • solo_traveller • uy
9
Confortable y muy buena ubicacion
Pros:

Cuarto amplio, cama comoda.
Baño amplio

Cons:

Cuarto no estaba muy limpio
Ascensores tuvieron problemas

2026-09-19 • via Nuitee
E
Eduardo • couple • us
10
2026-09-18 • via Nuitee
G
Gabriel • couple • us
10
2026-09-17 • via Nuitee
B
Brock • solo_traveller • us
8
Pros:

Well first they gave her room away when we got there we had contacted them five times on our way up there telling him we wouldn't be there till 12:00 or 1:00 in the morning which the room is already paid for. And they gave a room away gave us another room that night and then the next day found us another room to overlook where the fireworks were going to be and in the end we should just stay in the first room they gave us. And staff was great they were willing to work with us and they apologize because there was no notes yet there were notes but no one looked into it and they gave our room away. Other than that love the place love the breakfast on the weekends the breakfast is different during the middle of the week and it is on the weekends from Thursday to Sunday full breakfast buffet from Monday through Wednesday just the menu. Will stay here again and stay at all the Hiltons we prefer them. And since this was for part one of our honeymoon we will probably stay here again in a couple years as part of our anniversary we were married on June 6th and had to do a rush wedding in Padre Island and so our honeymoon was split up between July and the end of August.

Cons:

The fact I gave her room away when we had contacted them on our way up there five different times saying we were running behind because of traffic. Had contacted them 2 weeks before to make sure we had a certain room it was for a honeymoon they had champagne and everything set up for us in her room. But they gave it away so that's the only thing I didn't like but they made up for it the best they could

2026-09-16 • via Nuitee
W
William • solo_traveller • us
9
Convenient and luxurious
Pros:

Great view from balcony, perfect location, exit hotel right onto River Walk, friendly staff.

Cons:

The shower could strip the bark from a tree. A barrage of high pressure jets that actually hurt if you took a direct hit in certain places haha. Enter carefully.

2026-09-15 • via Nuitee
J
Jose • couple • us
9
2026-09-14 • via Nuitee
E
Ernesto • solo_traveller • us
10
2026-09-14 • via Nuitee
C
Cuellar • family_with_children • us
6
2026-09-12 • via Nuitee
P
Polly • couple • us
6
I do not like being ignored, especially when I pay good money to stay at a reputable hotel. I subscribe to always be ki
Pros:

Location

Cons:

Restaurant staff

2026-09-12 • via Nuitee
J
Jeremiah • couple • us
10
2026-09-10 • via Nuitee
R
Rodriguez • couple • us
9
Pros:

Amazing location

2026-09-10 • via Nuitee
T
Terri • extended_group • us
8
It was great!
Pros:

Friendly, helpful staff, beautiful facilities.

Cons:

Hot water was not hot; bathtub took a very long time to fill.

2026-09-10 • via Nuitee