Hilton Palacio del Rio

Hotels
•
Hilton Hotels & Resorts
9 (1537 reviews)
200 South Alamo Street , San Antonio , US
+1 210-222-1400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful rooms
Cons:
Unclean rooms
Awful odors
Breakfast wait times

Categories

Cleanliness
8.14
Several reviews mentioned unclean rooms and a bad odor.
Service
9.61
Most reviews highlighted responsive and friendly staff.
Location
9.65
Many reviews praised the hotel's excellent location.
Room Quality
9.1
Rooms were generally described as nice and updated.
Amenities
8.63
General positive feedback, but some amenities like microwaves were mentioned as lacking.
Value for Money
9.09
Mixed sentiments, good for location but some complaints about breakfast pricing.
Food and Beverage
8.64
Some highlights, but some guests expressed dissatisfaction with breakfast service.
Overall Experience
9.11
Overall positive sentiments, but specific concerns about cleanliness impacted opinion.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:48

Property Description

Prime River Walk Location
Located directly on San Antonio's famous River Walk, the Hilton Palacio del Rio offers a prime spot near iconic attractions like the Alamo and the Henry B. Gonzalez Convention Center.

Modern Amenities
Guests can unwind in the outdoor swimming pool, stay active in the modern fitness centre, and indulge in various dining options all within the hotel premises.

Private Balconies
Each guestroom at the Hilton Palacio del Rio comes with a private balcony, allowing guests to soak in stunning views and enjoy a personalized outdoor space.

To experience luxury and convenience in the heart of San Antonio, book your stay at the Hilton Palacio del Rio today.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

9
Based on 1537 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.11
C
Cuellar • family_with_children • us
6
2026-09-12 • via Nuitee
P
Polly • couple • us
6
I do not like being ignored, especially when I pay good money to stay at a reputable hotel. I subscribe to always be ki
Pros:

Location

Cons:

Restaurant staff

2026-09-12 • via Nuitee
R
Rodriguez • couple • us
9
Pros:

Amazing location

2026-09-10 • via Nuitee
J
Jeremiah • couple • us
10
2026-09-10 • via Nuitee
T
Terri • extended_group • us
8
It was great!
Pros:

Friendly, helpful staff, beautiful facilities.

Cons:

Hot water was not hot; bathtub took a very long time to fill.

2026-09-10 • via Nuitee
H
Hollie • solo_traveller • us
10
2026-09-08 • via Nuitee
F
Fabiola • solo_traveller • us
10
2026-09-08 • via Nuitee
J
Jessica • solo_traveller • us
10
Pros:

I loved the location and the hospitality

Cons:

I loved everything

2026-09-04 • via Nuitee
V
Valarie • couple • us
10
Well worth it all
Pros:

Honestly everything . Worth the price . Staff is lovely . The beds were heavily. Food was top notch . Location was perfect for me .

Cons:

I didn’t like that I couldn’t stay longer . lol

2026-09-04 • via Nuitee
N
Nidia • couple • us
10
Awesome!!!
Pros:

Everything was perfect

2026-09-04 • via Nuitee
A
Andrea • couple • us
8
2026-09-04 • via Nuitee
L
Lopez • couple • us
10
2026-09-04 • via Nuitee
L
luis • solo_traveller • us
8
Second guessing staying again?
Pros:

The room and view were great.

Cons:

Valet service rushing me out of the vehicle and rearranging all my personal settings in the vehicle, also the housekeeping guy talking loudly outside of the door on the phone, and rushing me to leave 20 minutes early while packing and again 10 minutes before 11AM.

2026-09-03 • via Nuitee
V
Vicki • couple • us
10
Pros:

Everyone was very polite and friendly. Enjoyed our stay. Room was clean and spacious.

2026-09-01 • via Nuitee
K
Kristina • couple • us
9
Great stay! Over all experience was great. Just did not like paying extra for valet.
Pros:

I love that it’s right on the river walk. The staff was nice. The layout of the room was beautiful. Love the balcony. Very clean.

Cons:

No free WiFi. You have to pay for valet and it’s not cheap!!

2026-08-30 • via Nuitee
E
Erika • couple • mx
2
Pésimo.
Pros:

Nada. Me tuve que salir del hotel porque ni la
Limpieza de la habitación pudieron hacer.

Cons:

Que nunca me atendieron bien.
Al llegar me robaron 500 dólares y nunca pudieron hacer la limpieza de mi habitación. Un asco de hotel!!! Me tuve que cambiar a otro hotel

2026-08-29 • via Nuitee
J
Joanne • solo_traveller • us
10
Soak up the riverwalk and its history right below your balconey.
Pros:

Location, location, location!

Cons:

This is an exceptional place to stay in an exceptional location.

2026-08-29 • via Nuitee
J
Joyce • couple • us
10
2026-08-26 • via Nuitee
M
Marilou • extended_group • us
10
Great
Pros:

Great location

Cons:

Can be loud at times

2026-08-24 • via Nuitee
W
Wynn • couple • us
4
It’s was okay.
Cons:

What’s not wheelchair assessable. Could not go out on the balcony. The TV stand and desk blocked the door.

2026-08-23 • via Nuitee