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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Snack bar
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Vending machine - snacks
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Paid WiFi
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Sun loungers or beach chairs
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Coffee Shop on site
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Prime River Walk Location
Located directly on San Antonio's famous River Walk, the Hilton Palacio del Rio offers a prime spot near iconic attractions like the Alamo and the Henry B. Gonzalez Convention Center.
Modern Amenities
Guests can unwind in the outdoor swimming pool, stay active in the modern fitness centre, and indulge in various dining options all within the hotel premises.
Private Balconies
Each guestroom at the Hilton Palacio del Rio comes with a private balcony, allowing guests to soak in stunning views and enjoy a personalized outdoor space.
To experience luxury and convenience in the heart of San Antonio, book your stay at the Hilton Palacio del Rio today.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in the hotel rooms and costs USD 15 per 24 hours.
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Parking
Private parking is possible at a location nearby (reservation is not possible) and costs USD 55 per day.
Location
Guest Reviews
Great room. Very clean Ann’s fresh. Wonderful breakfast. Honeymooned here 43 yrs ago. Hotel just as nice now, as it was then. Had a very pleasant stay!
All awesome!
Wi fi doesn't work. I couldn't even hook up to my hot spot. For this level of hotel, you NEED to get wifi going.
I had an outstanding stay at the Hilton Palacio del Rio from July 11–14, and I wanted to recognize the team for making my visit such a memorable one.
What stood out most was the hospitality. Every employee I interacted with was welcoming, friendly, and genuinely seemed to enjoy helping guests. From the moment I arrived, I felt well taken care of, and that level of service remained consistent throughout my entire stay.
A few team members deserve special recognition for going above and beyond.
Brian from valet made a great first impression. He recommended a great local coffee spot, pointed me toward the Monarch Bar, and took the time to make sure I knew how to get there. His friendliness and willingness to help really set the tone for my stay.
Israel from valet also shared a fantastic recommendation for Budros, which ended up being one of the highlights of my trip. Both Brian and Israel made me feel like more than just another guest.
Anna from room service was wonderful when I ordered pizza on Saturday evening. She was friendly, professional, and made a simple room service order feel personal.
Lilayana, who was bartending on Sunday, was excellent. She was welcoming, made thoughtful recommendations, and created a fun atmosphere.
Sherre’ll was another standout behind the bar. She makes a top-notch Old Fashioned, and her attention to detail, personality, and genuine hospitality made spending time at the bar one of the highlights of my stay.
Even the small things made a difference. I forgot my toothbrush, and the staff took care of it without hesitation. Those little moments say a lot about a hotel's commitment to its guests.
I've stayed at many hotels over the years, and what separates a good hotel from a great one is the people. The team at Hilton Palacio del Rio clearly takes pride in creating a great guest experience, and it shows.
Thank you to Brian, Israel, Anna, Lilayana, Sherre’ll, and everyone else who made my stay so enjoyable.
Everything
Nothing
Loved that we had a balcony, we were originally planned to stay in regular room, room was not ready just yet since we arrived early. We also liked that we were able to go straight to the river walk on the lower level of the hotel.
Only thing I did not like was that the shower head and water kinda had me worried. Everyone we took a shower it would not come out right as well the tub kept getting clogged up with just water even after removing the drain stopper.
Very convenient location right by everything . Balcony views are amazing ! Staff is absolutely amazing!!
Couldn’t find a place to warm up some food
I liked how almost everything is walking distance. The staff and people were super nice.
No answer.
Extremely friendly staff, very clean and comfortable! Great view over looking the river walk!
Vallet parking is expensive and took over an hour to retrieve our car even when told it wouldn’t take 20-30 minutes.
The Staff....so concerned, like they really wanted us to enjoy everything!
The food was great, the bed was great, the room was a bit small, but comfortable.
Location was perfect.
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