Paid
Children allowed

Facilities

Parking
Restaurant
Pets allowed
Meeting/banquet facilities
Bar
24-hour front desk
Fitness centre
Non-smoking rooms
Business centre
Laundry
See all facilities

Review Highlights

Pros:
Excellent central location (Union Square/Broadway)
Strong amenities: pool, hot tub, sky bar/Cityscape, gym
Helpful/friendly staff in many reviews
Great views from higher floors
24-hour snack station and good security features
Cons:
Cleanliness issues: dirty hallways, carpets, some rooms
Inconsistent service (some reports of rude staff)
Rooms can be small, outdated or low-lit
Extra costs: high parking fee, expensive breakfast/buffet
Maintenance issues: slow room service, broken in-room appliances (fridge/safe), elevator problems

Categories

Cleanliness
5.5
Multiple reviews mention dirty hallways, smells, stains and carpets needing cleaning; several guests reported rooms/floors not clean.
Service
9
Reviews are mixed but many praise friendly, helpful staff and quick problem resolution; a subset report rude or unhelpful employees—overall leans positive based on frequency of positive service comments.
Location
9.7
Consistently highlighted as excellent — extremely close to Union Square/Broadway/central attractions and convenient for sightseeing and transit.
Room Quality
6.8
Reports vary: some guests loved large, comfortable rooms and views; others complained rooms are small, archaic, low-lit or have broken fixtures (flat pillows, broken toilet-paper holder).
Amenities
9.3
Amenities receive strong praise (pool/hot tub, sky bar/Cityscape, 24-hour snack station, gym, security features); generally a highlight for many guests.
Value for Money
6.5
Mixed impressions: some call it terrific value for location/price; others find rates (and add-on costs like parking/buffet) not good value for the price paid.
Food and Beverage
6.8
Several comments note expensive or limited breakfast and pricey buffet; others praise a delicious breakfast and hotel bars — overall slightly below average.
Overall Experience
8.8
Many guests report they would stay again, praising views, location, facilities and helpful staff, though some had disappointing stays due to cleanliness, value or room condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Modern Rooms and Amenities
The Hilton San Francisco Union Square offers modern rooms equipped with a flat-screen HDTV, coffee machine, and luxurious Crabtree & Evelyn bathroom amenities. Enjoy the convenience of an alarm clock with MP3 player connection for personalized entertainment.

Health Club and Dining Options
Indulge in the 2,800 square-foot health club and outdoor whirlpool for relaxation. Experience a culinary delight at Urban Tavern with its extensive dinner menu in an artistic setting. Unwind at the lounge area offering a selection of sophisticated snacks and drinks.

Prime Location and Special Offer
Conveniently located in downtown San Francisco, just a short walk from the Powell Street subway station, this Hilton is near popular attractions. Book now to take advantage of the $25 food and beverage credit, $25 Tower Tours credit, and Premium WiFi included in the mandatory Destination Fee.

Important information:

Please note:

There is a per night incidental charge that is refundable after inspection.

Due to fire code policies, 1 extra bed/baby cot is only available in King Rooms. Any type of crib or extra bed needs to be requested from Hilton San Francisco Union Square.

Pets up to 34 kg (75 lbs) are permitted, and charges are applicable. Please notify Hilton San Francisco Union Square if you have further pet questions.

If a guest books a room that offers a breakfast-included rate, this room will provide breakfast for 2 guests. All additional guests will be charged.

Guests must join the Hilton Honors loyalty program in order to receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.8
Based on 2057 reviews
Cleanliness: 5.5
Service: 9
Location: 9.7
Room Quality: 6.8
Amenities: 9.3
Value for Money: 6.5
Food and Beverage: 6.8
Overall Experience: 8.8
M
Mladen • family_with_children • us
1
Staff was completely awful and rude
Pros:

Location

Cons:

Staff

2026-10-29 • via Nuitee
M
Mladen • family_with_children • us
1
Staff was completely rude and lied about parking. Tiny rooms and beds
Pros:

Location

Cons:

Staff

2026-10-29 • via Nuitee
O
Okwuosa • solo_traveller • us
7
2026-10-28 • via Nuitee
D
Dee • couple • us
7
Great location, huge hotel with old rooms and a great sky bar.
Pros:

location is great, rooms are spacious, the bars are great, the staff was very friendly. And, there is a 24 hour snack station in the main lounge.

Cons:

The rooms are archaic with low lighting. Bars last call at 11:30 pm. Breakfast was over by 11 am, and kind of expensive for what is offered. No streaming TV service.

2026-10-26 • via Nuitee
K
Ka • couple • us
10
2026-10-25 • via Nuitee
E
Enrique • solo_traveller • es
9
2026-10-25 • via Nuitee
J
jonathan • couple • mx
10
Pros:

Great

2026-10-24 • via Nuitee
L
Lolita • couple • us
9
2026-10-22 • via Nuitee
A
Artashes • family_with_children • us
10
2026-10-19 • via Nuitee
Y
YUSEI • couple • jp
8
2026-10-19 • via Nuitee
A
Annabella • couple • us
10
Would stay here again!
Pros:

I didn’t realize how close we really were to the center of Broadway where the strip is. Literally a 2 minute walk and your in the center of NY where all the tourists go for photos. Great price for such a close location! Staff was amazing and super helpful and made us feel welcomed.

Cons:

Although I loved the convince of the hotel and staff was great I do think this place needs a little upgrade. It does have an old timey feel and they rooms were a bit small but still a great stay for the price.

2026-10-19 • via Nuitee
P
Patrick • solo_traveller • gb
10
Great. Will return!
Pros:

Great view very comfy bed!

2026-10-19 • via Nuitee
Y
Yarima • couple • us
10
2026-10-17 • via Nuitee
H
Herrejón Obregón • extended_group • us
10
Pros:

Las instalaciones y el ambiente del hotel, también la ubicación.

Cons:

El bufete me pareció costoso y no tenia mucha variedad

2026-10-15 • via Nuitee
S
Simon • family_with_children • us
4
Not good value for $350 a night.
Pros:

Location

Cons:

Lack of bathroom fan, no water bottle replacement, tv reception, fridge didn’t work, safe didn’t work

2026-10-14 • via Nuitee
P
Paris • couple • us
10
Pros:

They hotel has amazing security features in your room , hotel , and even outside the hotel

2026-10-13 • via Nuitee
E
ERIC • couple • us
9
Terrific value in the heart of downtown
Pros:

Location to Union Square. Access to Cityscape

Cons:

Rooms could be more updated

2026-10-12 • via Nuitee
T
Torres • couple • us
10
2026-10-12 • via Nuitee
M
Mishra • solo_traveller • in
10
2026-10-10 • via Nuitee
C
cox • family_with_children • us
10
2026-10-10 • via Nuitee