Crowne Plaza Albuquerque by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.6 (594 reviews)
1901 University Boulevard Northeast , Albuquerque , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
7.06
Some reports of cleanliness issues, including filthy sliding doors and maintenance neglect.
Service
8.53
Staff received praise for friendliness; however, some experiences indicated surliness from desk staff.
Location
8.07
Central location and convenient but mentioned risks at night.
Room Quality
7.02
Rooms noted to be outdated with reported flooding issues.
Amenities
8.05
Good amenities mentioned, but some not functioning properly (e.g., hot tub jets).
Value for Money
8.51
Generally perceived as good value, despite some complaints about room rates.
Food and Beverage
6.56
Breakfast service was reported to be understaffed, affecting overall dining experience.
Overall Experience
7.03
Mixed feelings overall, with some guests enjoying their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:51

Property Description

Luxurious Accommodations
Experience a blend of modern design and South-western style at the Albuquerque Crowne Plaza. Each room is equipped with a flat-screen TV, work desk, and complimentary Wi-Fi for your convenience.

Gourmet Dining
Indulge in award-winning cuisine at Ranchers Club of New Mexico, one of the three restaurants on-site. From prime aged beef to fresh seafood, savor exquisite dishes during your stay.

Convenient Location
Situated just 2 miles from the Indian Pueblo Cultural Center and a short drive to the Museum of Natural History, our hotel offers easy access to top attractions. Book your stay now for a memorable experience at Crowne Plaza Albuquerque.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Swimming pools are closed until 10 April 2023 due to construction.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 594 reviews
Cleanliness: 7.06
Service: 8.53
Location: 8.07
Room Quality: 7.02
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 6.56
Overall Experience: 7.03
A
Ashley • couple • us
8
Easy check-in, restaurant in the building. Would stay again!
Pros:

Restaurant in the building, great location.

2026-04-18 • via Nuitee
R
Robert • solo_traveller • au
8
Comfort at a great price and location.
Pros:

Great location and large room size.

Cons:

The open times for the indoor and outdoor pool are far too late at 8 am. Some travellers, due to work and travel commitments need access starting at 7 am, or even earliet.

2026-04-18 • via Nuitee
C
Clarissa • extended_group • us
8
Definitely NOT continental Breakfast!!!!!!
Pros:

Room was clean and comfy.

Cons:

The "continental" breakfast was TRASH!!!!! THERE WAS NO BACON NOR ANY SAUSAGE!...NO MEATS!!!
Paid $13 a person for some eggs and potatoes.

2026-04-17 • via Nuitee
D
David Martinez • couple • us
10
I always book with Crowne Plaza. I love their customer service and the property.
Pros:

The view from them room

2026-04-16 • via Nuitee
D
Dominic • solo_traveller • us
8
2026-04-14 • via Nuitee
C
Colleen • solo_traveller • us
9
Overall, my stay was exceptional thanks to James and Brandy!
Pros:

The staff at this property was outstanding. James at the front desk was so accommodating as we had been traveling since 4 a.m. and had our rooms ready early. Brandy in the dining room was a delight, after traveling since 4 a.m., she went over and above to feed us. Both of these employees are outstanding!

Cons:

Property could use some updates

2026-04-13 • via Nuitee
F
Ferrer • family_with_children • us
10
We Loved the everything about our stay and will definitely be back!
Pros:

The staff was Great! The in-house restaurant was Excellent, especially Tad the manager!

Cons:

At this point and time, nothing that I can think of.

2026-04-06 • via Nuitee
L
Lewis • family_with_children • us
10
2026-03-24 • via Nuitee
R
Ryan • family_with_children • us
4
Pros:

Sauna

Cons:

Cockroach on bed. Dirty sheets. Can hear though doors into hallway.

2026-03-23 • via Nuitee
R
Rosa • family_with_children • us
1
It was ridiculous to wait for hours on end to get the TV and internet fixed.
Cons:

The TV did not work at all. My son and I traveled over 8 hours and had no TV to watch or relax. I waited hours for someone to fix the internet and TV and after it was past midnight I gave up!! I could not relax or shower because I was waiting for the repair man. I was told there was no other rooms but when I checked on line there was availability.

2026-03-22 • via Nuitee
S
Sherry • extended_group • us
10
2026-03-20 • via Nuitee
S
Stephanie • couple • us
3
2026-03-18 • via Nuitee
S
Stephanie • couple • us
4
Disappointed in lack of communication and accommodation for lack of using restroom or shower for over a day
Pros:

Perfect location!

Cons:

The water went out for over 24 hours and didn’t get any type of reimbursement. Had to leave the hotel to use restroom!!

2026-03-18 • via Nuitee
S
Samantha • solo_traveller • us
10
2026-03-18 • via Nuitee
E
Ethan • family_with_children • us
10
2026-03-16 • via Nuitee
M
Mengdong • family_with_children • us
1
2026-03-16 • via Nuitee
D
Duston • couple • us
9
My go to place in Albuquerque.
Pros:

Well lit parking and high profile roving security.

2026-03-16 • via Nuitee
S
Steve • couple • us
8
2026-03-15 • via Nuitee
C
Cynthia • family_with_children • us
8
2026-03-09 • via Nuitee
L
lpschell • Family • Havre de Grace, Maryland
4
Lack of labor will be your downfall
Pros:

This location is really dated. They have cut labor and most places have one person doing it all. Restaurant has one person working. She cooks, waitress, cashier. Bar area one bar tender that does drinks and food without a bar back so she is running around. Front desk person was in training and was trying to help multiple people at same time. Room cleaners missed our room had to call and get towels since they didn’t clean the room. Road noice is very loud. It’s a pass for next time. Staff works their butts off. Just a worn out location.

2026-02-28 • via Tripadvisor