Crowne Plaza Albuquerque by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.6 (636 reviews)
1901 University Boulevard Northeast , Albuquerque , US
+1 505-884-2500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
7.06
Some reports of cleanliness issues, including filthy sliding doors and maintenance neglect.
Service
8.53
Staff received praise for friendliness; however, some experiences indicated surliness from desk staff.
Location
8.07
Central location and convenient but mentioned risks at night.
Room Quality
7.02
Rooms noted to be outdated with reported flooding issues.
Amenities
8.05
Good amenities mentioned, but some not functioning properly (e.g., hot tub jets).
Value for Money
8.51
Generally perceived as good value, despite some complaints about room rates.
Food and Beverage
6.56
Breakfast service was reported to be understaffed, affecting overall dining experience.
Overall Experience
7.03
Mixed feelings overall, with some guests enjoying their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:51

Property Description

Luxurious Accommodations
Experience a blend of modern design and South-western style at the Albuquerque Crowne Plaza. Each room is equipped with a flat-screen TV, work desk, and complimentary Wi-Fi for your convenience.

Gourmet Dining
Indulge in award-winning cuisine at Ranchers Club of New Mexico, one of the three restaurants on-site. From prime aged beef to fresh seafood, savor exquisite dishes during your stay.

Convenient Location
Situated just 2 miles from the Indian Pueblo Cultural Center and a short drive to the Museum of Natural History, our hotel offers easy access to top attractions. Book your stay now for a memorable experience at Crowne Plaza Albuquerque.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Swimming pools are closed until 10 April 2023 due to construction.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABQ

Location

Guest Reviews

7.6
Based on 636 reviews
Cleanliness: 7.06
Service: 8.53
Location: 8.07
Room Quality: 7.02
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 6.56
Overall Experience: 7.03
R
Robert • couple • us
6
Disappointing
Pros:

We ate elsewhere

Cons:

Restaurants was only open for breakfast bedside. Light did not work. Bathtub was not cleaned..and we paid almost $344. PS. Coffee maker was broke..
N0.soap in one sink.no complimentary water

2026-10-15 • via Nuitee
R
Rhonda • extended_group • us
7
Pros:

Wonderful breakfast. Menu selection and service both excellent. Omelette prepared exactly as ordered. Portions large.

Also had dinner. Menu selection was excellent and prices fair. Both main entrees not prepared as ordered. Thought service slow.

Cons:

Location was not good unless you have a car.

2026-10-14 • via Nuitee
M
Morin • family_with_children • us
7
The location worked for our group and the weather was very nice during our stay.
Pros:

Liked the location - the lime flavored water

Cons:

No shuttle to or from the airport - no continental breakfast - no extra blanket was given to us, when a person from our group asked for one (staff said they didn't have extra which seems odd coming from a hotel where they use blankets for the beds) - finally the pool was way too warm (almost hot) for swimming.

2026-10-12 • via Nuitee
L
Lorrie • couple • us
6
Pros:

Not too far from airport

Cons:

Minimal staff. Breakfast staff unorganized and very slow. No handheld in shower. Old school bathtub. No bars in bathroom. Needs updating.

2026-10-08 • via Nuitee
S
Sandy • couple • us
9
Pros:

Rooms and bed was comfortable. Site was beautifully decorated. Relaxing pool area. Friendly staff at restaurant. Enjoyed the Catina restaurant. Food was good and bartender made a good margarita. Breakfast was delicious too

2026-10-08 • via Nuitee
K
Kenneth • couple • us
10
Awesome hotel, Great food and location
Pros:

Restaurant bar and pool area as well as the rooms were all great. The staff was great!

Cons:

Na

2026-09-15 • via Nuitee
B
Brittany • family_with_children • us
7
Pros:

Had to pay for breakfast. It says online it’s $10 a person but I had a family of 4 and we paid well over a $100

Cons:

Pool & hot tub close early 9pm

2026-09-14 • via Nuitee
D
Dain • solo_traveller • us
10
2026-09-09 • via Nuitee
M
Maestas • solo_traveller • us
10
Pros:

Everything

Cons:

N/A

2026-09-08 • via Nuitee
E
Elvina • solo_traveller • us
9
2026-09-04 • via Nuitee
G
Garnanez • solo_traveller • us
10
2026-09-02 • via Nuitee
L
Luz • couple • us
8
Pros:

Comfortable

Cons:

No free breakfast

2026-08-31 • via Nuitee
E
Emelina • extended_group • us
8
2026-08-29 • via Nuitee
L
Lilia • couple • us
10
2026-08-27 • via Nuitee
K
Kim • solo_traveller • us
10
Pros:

Everything, staff, people just friendly atmosphere

Cons:

Nothing everything was awesome

2026-08-22 • via Nuitee
J
Jarrod • solo_traveller • us
5
2026-08-21 • via Nuitee
J
Jeremy • solo_traveller • us
9
2026-08-18 • via Nuitee
G
Gary • solo_traveller • us
9
It was comfortable and had everthing I needed compared to the other places i was at in NM
Pros:

Breakfast was OK but it could be a bit more choices

Cons:

a little more choices for breakfast

2026-08-17 • via Nuitee
D
Deon • couple • us
10
2026-08-08 • via Nuitee
A
Amy • couple • us
8
2026-08-07 • via Nuitee