Crowne Plaza Albuquerque by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.6 (607 reviews)
1901 University Boulevard Northeast , Albuquerque , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
7.06
Some reports of cleanliness issues, including filthy sliding doors and maintenance neglect.
Service
8.53
Staff received praise for friendliness; however, some experiences indicated surliness from desk staff.
Location
8.07
Central location and convenient but mentioned risks at night.
Room Quality
7.02
Rooms noted to be outdated with reported flooding issues.
Amenities
8.05
Good amenities mentioned, but some not functioning properly (e.g., hot tub jets).
Value for Money
8.51
Generally perceived as good value, despite some complaints about room rates.
Food and Beverage
6.56
Breakfast service was reported to be understaffed, affecting overall dining experience.
Overall Experience
7.03
Mixed feelings overall, with some guests enjoying their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:51

Property Description

Luxurious Accommodations
Experience a blend of modern design and South-western style at the Albuquerque Crowne Plaza. Each room is equipped with a flat-screen TV, work desk, and complimentary Wi-Fi for your convenience.

Gourmet Dining
Indulge in award-winning cuisine at Ranchers Club of New Mexico, one of the three restaurants on-site. From prime aged beef to fresh seafood, savor exquisite dishes during your stay.

Convenient Location
Situated just 2 miles from the Indian Pueblo Cultural Center and a short drive to the Museum of Natural History, our hotel offers easy access to top attractions. Book your stay now for a memorable experience at Crowne Plaza Albuquerque.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Swimming pools are closed until 10 April 2023 due to construction.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 607 reviews
Cleanliness: 7.06
Service: 8.53
Location: 8.07
Room Quality: 7.02
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 6.56
Overall Experience: 7.03
M
Mayte • family_with_children • us
7
2026-05-16 • via Nuitee
V
Vincent • solo_traveller • us
9
Pros:

Location was good n close to local business.

2026-05-07 • via Nuitee
V
Vincent • solo_traveller • us
9
2026-05-07 • via Nuitee
A
Autumn • family_with_children • us
10
2026-05-01 • via Nuitee
G
Garcia • couple • us
10
2026-04-28 • via Nuitee
R
Ricquelle • couple • us
10
2026-04-23 • via Nuitee
R
Robert • solo_traveller • au
8
Comfort at a great price and location.
Pros:

Great location and large room size.

Cons:

The open times for the indoor and outdoor pool are far too late at 8 am. Some travellers, due to work and travel commitments need access starting at 7 am, or even earliet.

2026-04-18 • via Nuitee
A
Ashley • couple • us
8
Easy check-in, restaurant in the building. Would stay again!
Pros:

Restaurant in the building, great location.

2026-04-18 • via Nuitee
C
Clarissa • extended_group • us
8
Definitely NOT continental Breakfast!!!!!!
Pros:

Room was clean and comfy.

Cons:

The "continental" breakfast was TRASH!!!!! THERE WAS NO BACON NOR ANY SAUSAGE!...NO MEATS!!!
Paid $13 a person for some eggs and potatoes.

2026-04-17 • via Nuitee
D
David Martinez • couple • us
10
I always book with Crowne Plaza. I love their customer service and the property.
Pros:

The view from them room

2026-04-16 • via Nuitee
D
Dominic • solo_traveller • us
8
2026-04-14 • via Nuitee
C
Colleen • solo_traveller • us
9
Overall, my stay was exceptional thanks to James and Brandy!
Pros:

The staff at this property was outstanding. James at the front desk was so accommodating as we had been traveling since 4 a.m. and had our rooms ready early. Brandy in the dining room was a delight, after traveling since 4 a.m., she went over and above to feed us. Both of these employees are outstanding!

Cons:

Property could use some updates

2026-04-13 • via Nuitee
F
Ferrer • family_with_children • us
10
We Loved the everything about our stay and will definitely be back!
Pros:

The staff was Great! The in-house restaurant was Excellent, especially Tad the manager!

Cons:

At this point and time, nothing that I can think of.

2026-04-06 • via Nuitee
L
Lewis • family_with_children • us
10
2026-03-24 • via Nuitee
R
Ryan • family_with_children • us
4
Pros:

Sauna

Cons:

Cockroach on bed. Dirty sheets. Can hear though doors into hallway.

2026-03-23 • via Nuitee
R
Rosa • family_with_children • us
1
It was ridiculous to wait for hours on end to get the TV and internet fixed.
Cons:

The TV did not work at all. My son and I traveled over 8 hours and had no TV to watch or relax. I waited hours for someone to fix the internet and TV and after it was past midnight I gave up!! I could not relax or shower because I was waiting for the repair man. I was told there was no other rooms but when I checked on line there was availability.

2026-03-22 • via Nuitee
P
P8179RLdavek • Family
2
Save your money
Pros:

Checking in was a complete joke. The woman at the front desk was either high or had some mental issues as she took close to 25 minutes per person to check in. It was so bad there was a line out the door of people, with reservations, waiting to check in.

She didn’t explain where our room was, just handed us a map, and sent us on our way. Since it had been 50 minutes since we got to the hotel we were in no mood to push it.

The room was 80 degrees when we walked in because housekeeping had shut off the room AC. By the time we went to bed the room was down to 76 and the poor AC unit was extremely loud to the point that we turned it off. The room itself was ok, no microwave or mini fridge, and the pillows were hard as a rock.

We will never stay here again, period. Should have driven the additional 5 hours home that night.

2026-03-21 • via Tripadvisor
S
Sherry • extended_group • us
10
2026-03-20 • via Nuitee
S
Stephanie • couple • us
3
2026-03-18 • via Nuitee
S
Samantha • solo_traveller • us
10
2026-03-18 • via Nuitee