The Inn at Market Square

Hotels
Independent
3.8 (119 reviews)
1500 IH-35 SOUTH,1500, San Antonio, Texas, 78204 , San Antonio , US

Pets allowed

Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Outdoor furniture
ATM/banking
Golfing nearby
Hiking/biking trails nearby
See all facilities

Review Highlights

Pros:
Great staff
Close to downtown
Cons:
Unacceptable cleanliness
Safety concerns

Categories

Cleanliness
2.05
Numerous mentions of roach problems, blood stains, and lack of proper cleaning.
Service
5.05
Mixed service experiences; some staff were noted as great but inconsistent presence at the front desk.
Location
5.55
Proximity to downtown was mentioned but negatively impacted by noise and crime.
Room Quality
2.55
Criticisms about broken locks, safety concerns, and overall poor condition.
Amenities
3.05
Amenities lack maintenance; pool was described as green and other items missing.
Value for Money
4.05
Guests felt that the price did not match the quality of the stay.
Food and Beverage
5.05
No specific comments made, assumed standard for similar hotels.
Overall Experience
3.05
General dissatisfaction with multiple aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:50

Property Description

Experience the perfect blend of comfort and convenience at The Inn at Market Square, your ideal San Antonio getaway.

Unwind in Relaxing Accommodations
Each of our 90 air-conditioned guestrooms is designed to nurture your comfort. Enjoy complimentary Wi-Fi and cable programming for your entertainment, alongside private bathrooms equipped with essential amenities.

Recreational Amenities at Your Fingertips
Take a plunge in our refreshing outdoor pool or catch up with friends in our inviting common area, featuring a television for shared moments. Our hotel also includes a banquet hall for special occasions.

Convenient Services and Location
With a 24-hour front desk, multilingual staff, and free parking, we've got everything you need for a hassle-free stay. Located within a short drive from the River Walk and other local attractions, your adventure in San Antonio awaits.

Book your stay at The Inn at Market Square today for an unforgettable experience!

Important information:

  • Pool access available from 10 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

3.8
Based on 119 reviews
Cleanliness: 2.05
Service: 5.05
Location: 5.55
Room Quality: 2.55
Amenities: 3.05
Value for Money: 4.05
Food and Beverage: 5.05
Overall Experience: 3.05
R
Raul family
2
Pros:

Would not recommend no one staying here. Left after 5 mins when opened doirvto my room. Drug deals going on property. Room was super dirty and fear of catching something from bedding. The place super not recommend for family. Dangerous location and worse hotel i ever stayed in. Super disappointed that this site recommends this hotel.

2025-10-12 via Nuitee
S
Shelly family
2
Pros:

Was very dissatisfied not safe, kept calling and calling and the front desk wasn’t even at the front she was away

2025-09-28 via Nuitee
V
Victoria family
2
Pros:

Some of the hotel rooms had padlocks and there was a cop investigating a crime on the property. This place should not even be on the list, Expedia do better.

2025-09-28 via Nuitee
H
Hannah
4
Pros:

Staff was great but the roach problem was horrible.

2025-09-03 via Nuitee
L
Luis Miguel
2
Pros:

Worst place ever, Aa didn’t work etc

2025-08-31 via Nuitee
W
Wesley
2
Pros:

Pictures need to be updated. Door to the room looked like it was bashed in. Deadbolt didnt line up to lock properly. Didn't feel safe.

2025-07-29 via Nuitee
A
Adam family
2
Pros:

People dwon crazy in the property

2025-07-24 via Nuitee
V
Verified traveler
4
Rough Stay
Pros:

The lady and I had a rough stay at the Inn. I was told initially that they were in the middle of renovations/ upgrades, so some amenities might be lacking. Looking back, I think that was just a bad joke, because it turns out that he was referring to the fact that he'd be lucky to find us clean towels, my front door might not stay closed and the pool was green. There was also a hole in the curtain that had been plugged with toilet paper, no trashcan to be seen, blood stains on the pillow, cigarette burns in the blanket and some miserable poltergeist inhabiting the A/C. At least the roaches in the bathroom were very small. We wanted to save a few bucks by staying outside of downtown, but I can't believe how little we got for $115/ night. Needless to say, we didn't sleep well, and don't plan on returning.

2025-07-21 via Nuitee
H
Homer Keith
2
Pros:

Unacceptable condition. This is the first Expedia hotel booking that I was concerned about safety and health.

2025-07-20 via Nuitee
R
Ruben family
2
Pros:

We stayed at that hotel to be close to downtown and also to the Alamodome, where we were going to attend a concert, so I wanted something close, but it was a bad idea. The hotel is crowded, run down, and has lots of little cockroaches, especially in the bathroom. Outside the room in the early morning, you could hear people partying. When you went to the office, there wasn't always someone answering the phone; they posted a "Back Soon" sign with a phone number in case of an emergency.

2025-07-11 via Nuitee
L
Luis family
6
Pros:

Door always stuck.

2025-07-02 via Nuitee
A
Ali
8
Pros:

It was worth the price

2025-06-23 via Nuitee
P
PATRICIA
2
Pros:

No me gusto nada, tuve que irme del hotel.

2025-06-17 via Nuitee
A
Adrian family_with_children
2
Pros:

It was like a scene in a horror movie. It was dirty unkept and it smelled. The sheet were soiled. There was no hot water. I am demanding a full refund. I have submitted pictures. Blood on the bed covers and bathroom door. I demand a full refund. Please contact me.

2025-06-15 via Nuitee
M
Melissa
2
Bad Quality Hotel!
Pros:

Very old and dirty! No toilet paper in the rest nor we can a trash can in the RR or our room! The nightstand was falling apart the main door didn’t wanted to close. We requested a different room and they were looking into it but never got a called back

2025-06-14 via Nuitee
D
Darlene family_with_children
4
Pros:

Tiny roaches but a place close to town and food and has a bed and shower , so if you are not picky it’s a good spot to stay.

2025-05-10 via Nuitee
Y
Yolanda
4
Pros:

The Inn needs to be rebuilt and cleaner

2025-04-29 via Nuitee
C
Chantal partner
2
Pros:

Pas dormi, hommes se disputer très fort dans la nuit , pas propre et très vieux et pas entretenu , ne pas arrêter la

2025-04-28 via Nuitee
J
Jason friends
10
Pros:

Thanks it was good

2025-04-28 via Nuitee
T
Tony family
2
Pros:

The place was barely a one star and that’s only because people make up the star system. The pictures are deceptively advertised. I was compelled to choose the place since I was at the Final Four and could not get a room at a competitive price, but when I showed up, I said, this isn’t the place. It’s called, The Inn at Market Square on the advertisement. When you show up it has a broken sign that reads the inn and stay. The area the facility looked seedy. I ended up, driving around downtown San Antonio and then going to the locations web site and booking a room which was very expensive, but after that experience. It was worth it. They should be fined for deceptive practices, why is this place even listed on a national site for lounging and tourism.

2025-04-08 via Nuitee