Fairfield Inn & Suites by Marriott Santa Fe

Staff location

This hotel was NOT what we were expecting considering the brand and price point. The room was small the layout awkward. The kitchen area was essentially a wall unit cupboard near the entry door (in front of the bathroom door!) with tiny everything-microwave, coffee dispenser, barely a fridge. The room did not smell fresh but seemed fairly clean. Curtains were askew and wrinkled, floor lamp looked a bit beat up, etc. Heater was difficult to regulate- old fashioned and wall thermostat was not in working condition. The hotel setting was sketchy and no the parking lot did not pass the safety confidence test. We carried items in from the car that we usually leave in the car overnight at other hotels. There was a dumpster with debris strewn around just over the curb, a chain link fence had been cut and was just laying open- stuff like that. The hotels site says they accept dogs but there were no amenities for them to be walked or do their business. There was dog poop on the concrete sidewalk that surrounded the building! We will look for another place to stay when passing through Santa Fe on our next trip.

Very good. Good selections

Convience, staff was helpful and friendly. Rooms were clean.

We made a reservation through Booking.com at this motel. We were double billed for the room through the motel. Having trouble getting our money refunded. Beware! Will never stay there again.

We like marriott.

Bed

comfortable beds

The new additions and look of the hotel remodel was nice.

I've stayed at this Fairfield Inn quite a few times, my husband has a Marriott rewards account so he tries to choose Marriott properties. Every time I stay I kind of wish that I would have tried another place. The good, is lower end of price range, and rooms, hallways and common areas are clean. The negatives, hard to turn into property if you are coming from the south, properties surrounding the property are well, not very picturesque., the parking lot is pretty rough, my room on the first floor had a sort of musty smell, not horrible, but noticeable, the breakfasts are not great, like no fresh fruit and they seem to run out of some things. The front desk staff are always polite and helpful. It is an ok place if you just want a place to stay for a night or so, but not if you want a special Santa Fe experience.

Employees where so kind and welcoming

It was near the historical sites and had good parking space.

Don’t stay here — We’ve stayed at many Marriott hotels before, but this one doesn’t meet the usual Marriott standards. There is a Courtyard nearby as well as other hotels. We wished we had chosen one of them instead!
*The elevator was dirty and had a strong, unpleasant odor, and our room also smelled bad when we first arrived on the first day.
*The breakfast was not good, and the oat milk creamer tasted sour.
*The kitchen staff also didn’t seem to check or refill the food and drinks when they were running low.
*I also complained one time that the coffee was cold, and the front desk staff checked it and said it wasn’t.  I know when coffee is cold — good thing there was a microwave available to heat it up.
*The hot tub and the business center computer are both out of order. 
*The front desk staff I interacted with in the morning—or rather, the lack of interaction—was horrible.