Heritage Place Houston Brookhollow

Hotels
•
Courtyard by Marriott
8.1 (521 reviews)
2504 North Loop West , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.81
Multiple complaints about cleanliness issues, including roaches and incorrect room description.
Service
9.28
Front desk staff described as friendly, accommodating, and helpful across several reviews.
Location
8.82
Convenient location near gas station and close to downtown.
Room Quality
7.77
Mixed feedback with some mentions of comfort but issues with technology and roaches.
Amenities
7.3
Limited amenities noted, including no breakfast and some outdated technology.
Value for Money
8.26
A few positive remarks about good value but some issues mentioned impact perception.
Food and Beverage
6.81
No breakfast available and coffee not provided.
Overall Experience
8.78
Overall positive feedback despite specific issues; guests would recommend staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:11

Property Description

Modern Amenities and Services
This Houston hotel boasts free high-speed internet access, on-site dining, and flat-screen LCD TVs in every room. Enjoy the convenience of a coffee maker and pay-per-view movies during your stay.

Relaxation and Recreation
Unwind by the outdoor pool, stay active in the fitness room, or fire up the barbecue grills for a delightful evening. Indulge in complimentary coffee at the lobby or grab a drink at the full bar offering cocktails, beer, and wine.

Nearby Attractions
Located close to the Houston Zoo, Memorial Park, and various museums, this hotel is the perfect choice for both leisure and business travelers. Book your stay at Courtyard Houston Brookhollow for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 521 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 6.81
Overall Experience: 8.78
C
Curtis • couple • us
10
2026-03-28 • via Nuitee
D
David • family_with_children • us
7
Pros:

Rooms where nice bed was comfortable.

Cons:

Pillows could be more comfortable.

2026-03-27 • via Nuitee
P
Paul • solo_traveller • us
9
Good time!
Pros:

Hands down the most comfortable mattress I have ever slept on in a hotel.

2026-03-26 • via Nuitee
R
rocio • family_with_children • us
10
2026-03-26 • via Nuitee
M
Mary • solo_traveller • us
8
2026-03-25 • via Nuitee
J
Jimmy • couple • us
9
2026-03-25 • via Nuitee
X
Xavier • couple • fr
8
Bon rapport qualité prix
Pros:

Propriété calme

2026-03-25 • via Nuitee
J
Jesus Angel • couple • mx
10
EXCELENTE
Pros:

Padrísimo el lugar, yo lo reservé como hotel de paso buscando solo estancia pero te sientes más que eso y te brinda motivación para meterte a la alberca, lugar tranquilo barato,

2026-03-25 • via Nuitee
C
claudia • family_with_children • us
8
2026-03-25 • via Nuitee
A
Alejandro • couple • us
8
2026-03-24 • via Nuitee
M
Montano • family_with_children • us
10
2026-03-23 • via Nuitee
M
Melinda • family_with_children • us
6
Somewhat disappointed 😞
Pros:

It was at a convenient location

Cons:

The fact that I booked 2 double beds for me and my daughter-in-law and when we were checking in at about almost 11pm we were told you guys were overbooked and that you only had a king bed. If we were advised way earlier about it we could have looked for other options but it was too late in the night and so we settled for the bed and a pull-out bed. And also the shower pressure was low on the hot side and the whole night the shower faucet was dripping. And also couldn't watch the TV coz it had white lines running down the inside of the screen

2026-03-23 • via Nuitee
F
Fort • couple • us
8
Pros:

Close to everything

Cons:

Tv didn’t work, side door next locked so anyone could walk in on u

2026-03-23 • via Nuitee
M
Mendoza • family_with_children • mx
10
Pros:

El personal es extraordinariamente amable

Cons:

La ubicación para comprar comida

2026-03-23 • via Nuitee
J
Jordan • solo_traveller • us
10
2026-03-23 • via Nuitee
I
Iaisha • extended_group • us
6
2026-03-22 • via Nuitee
A
Annmarie • family_with_children • us
8
Pros:

I love how spacious the room was

Cons:

I didn't like how tiny the restroom is , it's not really suitable for 2 people in there

2026-03-22 • via Nuitee
D
Diana • family_with_children • us
8
2026-03-21 • via Nuitee
H
Hall • couple • us
7
2026-03-20 • via Nuitee
M
Marlin • couple • us
7
Good value and location
Pros:

Convenient and good value.

Cons:

AC unit not working correctly.

2026-03-19 • via Nuitee