Heritage Place Houston Brookhollow

Hotels
•
Courtyard by Marriott
8.1 (783 reviews)
2504 North Loop West , Houston , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.81
Multiple complaints about cleanliness issues, including roaches and incorrect room description.
Service
9.28
Front desk staff described as friendly, accommodating, and helpful across several reviews.
Location
8.82
Convenient location near gas station and close to downtown.
Room Quality
7.77
Mixed feedback with some mentions of comfort but issues with technology and roaches.
Amenities
7.3
Limited amenities noted, including no breakfast and some outdated technology.
Value for Money
8.26
A few positive remarks about good value but some issues mentioned impact perception.
Food and Beverage
6.81
No breakfast available and coffee not provided.
Overall Experience
8.78
Overall positive feedback despite specific issues; guests would recommend staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:11

Property Description

Modern Amenities and Services
This Houston hotel boasts free high-speed internet access, on-site dining, and flat-screen LCD TVs in every room. Enjoy the convenience of a coffee maker and pay-per-view movies during your stay.

Relaxation and Recreation
Unwind by the outdoor pool, stay active in the fitness room, or fire up the barbecue grills for a delightful evening. Indulge in complimentary coffee at the lobby or grab a drink at the full bar offering cocktails, beer, and wine.

Nearby Attractions
Located close to the Houston Zoo, Memorial Park, and various museums, this hotel is the perfect choice for both leisure and business travelers. Book your stay at Courtyard Houston Brookhollow for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 783 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 6.81
Overall Experience: 8.78
D
Dave • couple • nl
8
Een goed hotel om te verblijven als je in Houston bent. De locatie is top en personeel erg vriendelijk
Pros:

De kamers waren schoon en het personeel erg vriendelijk

Cons:

Alles was goed

2026-07-18 • via Nuitee
M
Matthew • couple • us
8
2026-07-18 • via Nuitee
L
Lola • couple • us
9
Very quiet and clean great environment
Pros:

I love staying here but lately ion return seems like it’s now always an issue. And the house keeper seems to be the issue. With her reporting me having a pet as if it was hidden. I’ve walked around all weekend and always pay a pet fee. Unless something occurred and I was advised it wasn’t needed.

2026-07-18 • via Nuitee
L
Lola • couple • us
8
2026-07-18 • via Nuitee
S
Sebastiaan • solo_traveller • nl
6
2026-07-18 • via Nuitee
I
Idoya • solo_traveller • es
7
2026-07-17 • via Nuitee
T
Thomas • solo_traveller • us
9
2026-07-17 • via Nuitee
V
Vasquez Pinelo • family_with_children • gt
3
2026-07-17 • via Nuitee
P
Peter • couple • gb
10
2026-07-16 • via Nuitee
L
Laszlo • couple • hu
10
Really enjoyed staying there, highly recommended!
Pros:

Perfect, huge room.
It was spotless, nice and clean, we enjoyed staying there!
Will be back, for sure!

2026-07-16 • via Nuitee
M
Mary • solo_traveller • cw
8
2026-07-16 • via Nuitee
V
Viktor • solo_traveller • de
10
2026-07-16 • via Nuitee
B
Bryan • extended_group • us
10
2026-07-15 • via Nuitee
S
sanjaryappi • extended_group • uz
8
Стандартно
Pros:

Большие номера. Удобная стоянка для авто. Большие удобные кровати.

Cons:

За 2 дня в номере ни разу не убирались и не меняли полотенца.

2026-07-15 • via Nuitee
O
Osama • couple • eg
8
رائعه
Pros:

الهدوء والنظافه والعاملين غايه في الاحترام

2026-07-15 • via Nuitee
R
Rainer • couple • de
5
2026-07-15 • via Nuitee
T
Tim • couple • ca
8
Decent overall
Pros:

Comfy room

Cons:

Complicated to get around d

2026-07-15 • via Nuitee
S
Sandra Cátia • solo_traveller • br
9
Pros:

O quarto bom. Cama grande. Banheiro razoável. Gostei do quarto. Funcionários receptivos. Limpeza mediante solicitação e agendamento, achei diferente. Localização: achei longe do Centro. Tive que utilizar UBER para tudo. Não tinha opção de restaurantes no local. Achei apenas um local para café da manhã e jantar. Almoçamos todos os dias em restaurantes diferentes. No geral: hotel bom, mas devido a localização, utilizei UBER para tudo.

Cons:

Localização, conforme informação acima

2026-07-14 • via Nuitee
R
Ritika • solo_traveller • us
10
2026-07-14 • via Nuitee
L
Louis Bennett • solo_traveller • us
6
2026-07-14 • via Nuitee