Heritage Place Houston Brookhollow

Hotels
8.1 (875 reviews)
2504 North Loop West , Houston , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.81
Multiple complaints about cleanliness issues, including roaches and incorrect room description.
Service
9.28
Front desk staff described as friendly, accommodating, and helpful across several reviews.
Location
8.82
Convenient location near gas station and close to downtown.
Room Quality
7.77
Mixed feedback with some mentions of comfort but issues with technology and roaches.
Amenities
7.3
Limited amenities noted, including no breakfast and some outdated technology.
Value for Money
8.26
A few positive remarks about good value but some issues mentioned impact perception.
Food and Beverage
6.81
No breakfast available and coffee not provided.
Overall Experience
8.78
Overall positive feedback despite specific issues; guests would recommend staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:11

Property Description

Modern Amenities and Services
This Houston hotel boasts free high-speed internet access, on-site dining, and flat-screen LCD TVs in every room. Enjoy the convenience of a coffee maker and pay-per-view movies during your stay.

Relaxation and Recreation
Unwind by the outdoor pool, stay active in the fitness room, or fire up the barbecue grills for a delightful evening. Indulge in complimentary coffee at the lobby or grab a drink at the full bar offering cocktails, beer, and wine.

Nearby Attractions
Located close to the Houston Zoo, Memorial Park, and various museums, this hotel is the perfect choice for both leisure and business travelers. Book your stay at Courtyard Houston Brookhollow for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Guest Reviews

8.1
Based on 875 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 6.81
Overall Experience: 8.78
C
Carlos solo_traveller us
10
Pros:

Great experience every time we stay here. The facility is always clean, quiet, and comfortable. Rose at the front desk is very kind and professional. We'll be back.

Cons:

N/A

2026-08-29 via Nuitee
C
Carol couple us
6
It was really hard to find. I don't think that I will return.
Pros:

They didn't advertise no breakfast.

Cons:

The area was sketchy

2026-08-28 via Nuitee
C
carolina solo_traveller es
7
Cons:

Que no hubiera desayuno y que no limpiaran la habitación de manera sistemática

2026-08-27 via Nuitee
L
LaToya solo_traveller us
10
2026-08-26 via Nuitee
G
GEN solo_traveller cn
8
2026-08-25 via Nuitee
H
Hunt family_with_children us
8
Ok but not the smell
Pros:

It Didn’t have a breakfast?
I like the bed!
I’m very allergic to the smell of the hotel when you walk in. Very strong cleaning or room deodorizer . Room smelt fine. Would not stay there again because of the smell when you walk in and it in the hall ways too!

Cons:

Smell

2026-08-24 via Nuitee
T
Thomas couple fr
5
2026-08-24 via Nuitee
E
Ester extended_group es
8
Calidad - precio increíble: 45€ / noche (4 personas)
Pros:

La habitación, amplia y cómoda, pero el sofá cama tenía el colchón un poco sucio y las sábanas desgastadas. Nos quejamos y al día siguiente, limpiaron el colchón y cambiaron sábanas.

Cons:

La piscina no estaba muy limpia y en el jardín había algunas cucarachas. Nos entró una en la habitación

2026-08-22 via Nuitee
L
Louis solo_traveller us
5
Pros:

The location and lobby

Cons:

Not much

2026-08-20 via Nuitee
L
Louis solo_traveller us
6
2026-08-20 via Nuitee
L
Louis solo_traveller us
6
2026-08-20 via Nuitee
L
Louis solo_traveller us
6
2026-08-20 via Nuitee
L
Louis solo_traveller us
6
Pros:

The carpet in the rooms.

Cons:

Not a lot.

2026-08-20 via Nuitee
L
Louis solo_traveller us
5
2026-08-20 via Nuitee
W
william couple gb
10
We enjoyed our stay and felt at home away from home.
Pros:

The Heritage place Houston was spacious and clean.

Cons:

None

2026-08-18 via Nuitee
G
Giorgia solo_traveller it
7
2026-08-17 via Nuitee
M
miguel angel solo_traveller us
1
Refund request
Pros:

Location

Cons:

1. The sink was clogged, and black, dirty particles kept coming out during our stay (two days). 2. The shower had a leak, and the floor was wet and remained wet for two days. 3. The fridge stopped working after one day, and we lost my daughter's milk. 4. The pool was closed. 5. When we talked to the personnel, they offered me a different room; however, I told them that I could not move immediately because it was midnight and my daughter required some logistics, so they canceled the new room and told me to go back the next morning. The next day, I talked to a front desk person who was more focused on telling me that everything was my fault because I didn't move immediately when they offered me the new room. Since I had a tight schedule, I didn't follow her argument and just left. A couple of hours later, they called me to offer me a different room, but it was too late. I was returning to the hotel very late, and my check-out was scheduled for the next morning, so it wasn't worth the effort to move everything for just a couple of hours. For all of the above, I want to request a refund.

2026-08-17 via Nuitee
H
Hunter couple us
10
2026-08-16 via Nuitee
L
Leija family_with_children us
10
2026-08-14 via Nuitee
R
Rosie solo_traveller us
9
Nice, great place to go rest!
Pros:

Clean staff were very nice and helpful and loved the check out time, didn’t feel rushed.

Cons:

No breakfast or continental breakfast

2026-08-14 via Nuitee